AutoStatsIQ
Data through Oct 2026
Model year

2020 Thomas Built Buses Saf-T-Liner C2 Jouley

Body and fuel not decoded. Owner complaints on file from no date to no date.

Recalls (2)Complaints (0)Investigations (0)Bulletins (7)
Recall campaigns covering this model year248k vehicles or units across those campaigns
Owner complaints0Not enough peers on file
Severity indexNoneCrash, fire, injury or death per 100
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2020 Thomas Built Buses Saf-T-Liner C2 Jouley by year filed

Owner complaints about this model year, by the year they were filed with NHTSA.

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Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

Complaints by component

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

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Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

2 recall campaigns cover the 2020 Thomas Built Buses Saf-T-Liner C2 Jouley

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2020 Thomas Built Buses Saf-T-Liner C2 Jouley
CampaignFiledSubjectComponentVehiclesRemedy
24V-555Jul 24, 2024Emergency Exit Label lettering is too small and may be difficult to readEquipment27,494Not stated
23V-669Oct 3, 2023Fasteners for the emergency exit door may loosen and detach, which can allow the emergency exit door to open unexpectedlyStructure20,668Repair or modification
Source: NHTSA ODI recalls file.
Look up a VIN at NHTSA
Owner complaints

What owners reported about the 2020 Thomas Built Buses Saf-T-Liner C2 Jouley

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

0 complaints on file.

    Source: NHTSA ODI complaints file.
    Investigations

    NHTSA has not opened an investigation on this model year

    Source: NHTSA ODI investigations file.
    All investigations
    Service bulletins

    7 manufacturer communications cover this model year

    Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

    • TSB-54-030-TBB Aug 28, 2026 · Service Bulletin/Repair Instructions
      Technical Service Bulletin for Vehicle Interface Controller (VIC) Software Update
    • CXA 10_25_Air Dryer Purge Oct 16, 2025 · Other
      CX Advocate for Experiencing Excessive Purging from Air Dryer
    • SS581715-TBB Jul 16, 2025 · Other
      Service Solution for C2 Jouley Battery Replacement
    • SS301-TBB Jul 16, 2025 · Other
      Service Solution for Update Jouley Transmission Cooler Hoses
    • SS581167-FCCC May 21, 2025 · Other
      Service Solution for eB2 (Jouley) 47% SoC Battery CAN Integrity Improvement (294)
    • SS292-TBB Feb 11, 2025 · Other
      Service Solution for EB2 MCC Controller Update, Intellipark Keep-Awake
    • SS285-FCCC Jan 8, 2025 · Other
      Service Solution for eB2 (Jouley) and MT50e Telemetry Module Commissioning and Operation
    Source: NHTSA manufacturer communications files.
    About service bulletins