Model year

2016 Thomas Built Buses Saf-T-Liner HDX

Body and fuel not decoded. Owner complaints on file from no date to no date.

Recall campaigns covering this model year29163k vehicles or units across those campaigns
Owner complaints0Not enough peers on file
Severity indexNoneCrash, fire, injury or death per 100
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2016 Thomas Built Buses Saf-T-Liner HDX by year filed

Owner complaints about this model year, by the year they were filed with NHTSA.

No campaigns match these filters.Reset filters
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

Complaints by component

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

No campaigns match these filters.Reset filters
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

29 recall campaigns cover the 2016 Thomas Built Buses Saf-T-Liner HDX

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2016 Thomas Built Buses Saf-T-Liner HDX
CampaignFiledSubjectComponentVehiclesRemedy
22V-762Oct 12, 2022Exterior roof panel was manufactured with insufficient joint strengthStructure17,613Repair or modification
22V-634Aug 19, 2022Forward seat barriers may not provide sufficient protection to passengersSeats7,561Part replacement
22V-510Jul 19, 2022Passenger seat frames may crack and rotate from fatigueSeats1,806Repair or modification
21V-660Aug 25, 2021Power steering hose may be routed with inadequate clearance between the hose and the power cables, potentially damaging the power steering hoseSteering114Repair or modification
21V-659Aug 25, 2021Power steering hose may be routed with inadequate clearance between the hose and the power cablesSteering1,934Repair or modification
20V-252May 5, 2020Lettering on the instruction label for the rear emergency exit window may be too smallEquipment7,979Label or owner notice
19V-712Oct 4, 2019Seats may have been manufactured with styrene blocks that may not provide sufficient impact absorption in certain specific areas around the steel…Seats53,528Repair or modification
19V-444Jun 11, 2019Driver side rear brakes may dragBrakes11,546Repair or modification
18V-560Aug 23, 2018Wheelchair lift positioning input cam may fail while the lift is in use, allowing the platform to travel higher than the vehicle's floor heightAdaptive equipment84Part replacement
18V-254Apr 19, 2018Wall mounting bracket may crack, causing the seat to not remain secured in place in the event of a crashSeats24Repair or modification
18V-253Apr 19, 2018Wall mounting bracket may crack, causing the seat to not remain secured in place in the event of a crashSeats23,102Repair or modification
18V-193Mar 26, 2018Wall mounting bracket may crack, which may cause the seat to not remain secured in place in the event of a crashSeats6Repair or modification
18V-192Mar 26, 2018Wall mounting bracket may crack, which may cause the seat to not remain secured in place in the event of a crashSeats6,606Repair or modification
18V-083Jan 30, 2018These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the…Equipment606Part replacement
17V-729Nov 17, 2017Under load, the seat belt buckle mount rod can fractureSeat belts51Part replacement
17V-589Sep 21, 2017Reinforcement bracket may be missing from the seats that have 3-point seat beltsSeats28Repair or modification
17V-587Sep 21, 2017Reinforcement bracket may be missing from the seats that have 3-point seat beltsSeats53Repair or modification
17V-317May 11, 2017Occupant seat lap belts may have been anchored to the seat instead of the bus structureSeat belts152Repair or modification
17V-314May 11, 2017Occupant seat lap belts may have been anchored to the seat instead of the bus structureSeat belts46Repair or modification
17V-313May 11, 2017Occupant seats may have been installed without under-rail washers, reducing their anchorage strengthSeats1,132Part replacement
16V-631Aug 31, 2016Affected lifts are equipped with folding link arms that may have pivot holes that are too big, allowing the bearings to move out of positionAdaptive equipment3Part replacement
16V-629Aug 31, 2016Affected lifts are equipped with folding link arms that may have pivot holes that are too big, allowing the bearings to move out of positionAdaptive equipment958Part replacement
16V-395Jun 2, 2016In the affected vehicles, the stem that connects the outside emergency door handle to the emergency door opening mechanism may corrodeStructure24,698Part replacement
16V-326May 19, 2016Affected vehicles have a transmission retarder that may increase coolant system pressure high enough to cause hose fatigue and lead to premature…Engine and cooling43Part replacement
16V-325May 19, 2016Affected vehicles have a transmission retarder that may increase coolant system pressure high enough to cause hose fatigue and lead to premature…Engine and cooling94Part replacement
16V-324May 19, 2016These vehicles use a rubber elbow to connect a coolant line to a heater inside the busEngine and cooling131Part replacement
16V-323May 19, 2016These vehicles use a rubber elbow to connect a coolant line to a heater inside the busEngine and cooling2,032Part replacement
16V-080Feb 10, 2016Affected stop arms have a reflective decal that may peel loose from the stop armOther or unknown878Part replacement
15V-843Dec 15, 2015In the event of a severe rear-end collision, the seats may tilt rearwardSeats508Repair or modification
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2016 Thomas Built Buses Saf-T-Liner HDX

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

0 complaints on file.

    Source: NHTSA ODI complaints file.
    Investigations

    NHTSA has not opened an investigation on this model year

    Source: NHTSA ODI investigations file.
    Service bulletins

    160 manufacturer communications cover this model year

    Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.

    • SS 306-TBB Apr 23, 2026 · Other
      Service Solution for HDX DEF Header Service Replacement Additional Parts
    • SS293-TBB Jan 7, 2025 · Other
      Service Solution for Wiper Module TBB 61201552 replacement
    • WI24-019 Nov 11, 2024 · Warranty Program/Extension
      Warranty Information letter for Detroit Line or Line Seal, High Pressure Fuel Injector Standard Repair Time Updates
    • CXA_10_17_CARB Truck Chec Oct 17, 2024 · Other
      CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check.
    • SS293-TBB Oct 3, 2024 · Other
      Service Solution for Wiper Module TBB 61201552 replacement
    • ICI24-006 Feb 20, 2024 · Service Bulletin/Repair Instructions
      Important Campaign Information letter for FL974 - Revised Bulletin & Population
    • FL974 Feb 20, 2024 · Service Bulletin/Repair Instructions
      Revised Emissions Recall: Cummins DEF Sensor Shortage. REVISION: Some vehicles formerly in Group F have been moved to Group G and have been assigned a new part number as specified in Table 1. An SRT for 'Calibration Code Only: Update or Confirm' has been ad…
    • FL974 Jan 19, 2024 · Service Bulletin/Repair Instructions
      Emissions Recall: Cummins DEF Sensor Shortage
    • SS1033208 Aug 22, 2017 · Service Bulletin/Repair Instructions
      Service Solution SS 1033208TBB TM21 Dual AC alignment and not seate...
    • PAB036-2020 Oct 21, 2020 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Lettering Changes - Notification
    • PAB028-2020 Jul 22, 2020 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Heater Hose Changes
    • PAB026-2020 Jul 17, 2020 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on National Driver’s Seat Update
    • PAB014-2020 Mar 26, 2020 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Defender Composite Stop Arm Changes
    • PAB012-2020 Mar 23, 2020 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on PV360 NS Camera – Type D
    • PAB010-2020 Mar 17, 2020 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Buy America Cummins B6.7 Engine
    • PAB009-2020 Mar 5, 2020 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Roof Top Lettering (Addendum)
    • PAB007-2020 Feb 25, 2020 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on 12V Outlets Update
    • PAB002-2020 Jan 22, 2020 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Power Outlet
    • PAB048-2019 Dec 6, 2019 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Data Book Update
    • PAB043-2019 Dec 2, 2019 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Lettering Update
    • PAB042-2019 Nov 15, 2019 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Allison 7 Year Warranty
    • PAB038-2019 Nov 1, 2019 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Freedman Seating Update
    • PAB035-2019 Sep 25, 2019 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Slide – n Click Update
    • PAB033-2019 Sep 5, 2019 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Lamp Monitors
    • PAB022-2019 Jun 27, 2019 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on ESC Update EFX and HDX
    • PAB046-2016 Nov 3, 2016 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Zonar Standard
    • PAB034A-2015 Dec 11, 2015 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Allison Transmission 7 Year Warranty, Addendum
    • PAB034-2015 Nov 20, 2015 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Allison Transmission 7 Year Warranty
    • WP21-007 Mar 22, 2021 · Service Bulletin/Repair Instructions
      Warranty Policy Letter for battery tags. DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-related claims.
    • ICI17-021 Aug 22, 2017 · Service Bulletin/Repair Instructions
      ICI17-021 TBB Recall FL737 ? Revised Bulletin
    • ICI21-004 Feb 15, 2021 · Service Bulletin/Repair Instructions
      Important Campaign Information Letter for Dealer Travel for Campaign Performance – TBB.
    • WI20-014R Feb 8, 2021 · Service Bulletin/Repair Instructions
      Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimi…
    • WP20-018R Dec 8, 2020 · Service Bulletin/Repair Instructions
      Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Re…
    • WP20-018 Dec 7, 2020 · Service Bulletin/Repair Instructions
      Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot pa…
    • TechTalk4725 Sep 22, 2020 · Service Bulletin/Repair Instructions
      Tech Talk discussion about power steering fluid.
    • ICI20-022 Aug 3, 2020 · Service Bulletin/Repair Instructions
      Important Campaign Information letter announcing Dealer Travel for Campaign Performance. This letter is to announce a reimbursement available to dealers for travel to a customerÃÂâÃÂÃÂÃÂÙs location to perform a recall or field service campaign.
    • WI20-014 Aug 3, 2020 · Service Bulletin/Repair Instructions
      Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize proce…
    • WI20-012 Aug 3, 2020 · Service Bulletin/Repair Instructions
      Warranty Information Letter informing that to ensure that DTNA policies and service network practices align, the Warranty Department will be revising the Warranty Manual.
    • WI20-011 Jul 20, 2020 · Service Bulletin/Repair Instructions
      Warranty Information Letter for Detroit and TBB Parchment Format Update. In the continuing effort to standardize across brands, DTNA is pleased to announce that Detroit Diesel Corporation (Detroit) and Thomas Built Bus (TBB) parchments will be transitioned …
    • SB60-171 Jul 10, 2020 · Service Bulletin/Repair Instructions
      Service Bulletin for Guidelines for Cleaning and Disinfecting Cab Surfaces. The following guidelines are for cleaning and disinfecting commonly touched surfaces on the inside and outside of a vehicle. For best results, follow cleaning and disinfecting proce…
    • WI20-008 Apr 27, 2020 · Service Bulletin/Repair Instructions
      Warranty Information Letter for Warranty Training Online. DTNA is pleased to announce the release of new Warranty-related training videos. The videos provide Warranty content in short instructional videos that are available on demand through the AftermarkeT…
    • WP20-007 Apr 23, 2020 · Service Bulletin/Repair Instructions
      Warranty Policy Letter for Chassis Progressive Damage Policy Change. Effective for repair orders opened on or after April 27, 2020, if an Authorized Service Location installed a part which later has a warrantable failure, progressive damage and labor may be…
    • WP20-006 Apr 23, 2020 · Service Bulletin/Repair Instructions
      Warranty Policy Letter for Handling for Authorized Service Location Part Transfers. To promote 24-hour throughput and maximum efficiency, DTNA is adjusting multiple handling policies: Launching a new handling allowance for parts ordered from another Author…
    • WP20-005 Apr 22, 2020 · Service Bulletin/Repair Instructions
      Warranty Policy Letter for Handling Change: Over the Counter Aftermarket Parts Replacement Program. DTNA is pleased to announce that handling will increase to 33% for Misc. Replacement Part type claims filed under the Over the Counter (OTC) Aftermarket Part…
    • 03.2020 Campaign Mar 17, 2020 · Service Bulletin/Repair Instructions
      Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty managers.
    • WP20-002 Mar 17, 2020 · Service Bulletin/Repair Instructions
      Warranty Policy Letter explaining the Warranty Department is aligning with the frame rail repair policy, published in DTNA Workshop Manuals, which states that there are very few cases in which welding a heat-treated frame rail is allowed. Therefore, before …
    • 02.2020 Campaign Mar 4, 2020 · Service Bulletin/Repair Instructions
      Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty managers
    • SB54-290 Feb 14, 2020 · Service Bulletin/Repair Instructions
      Service Bulletin for Guidelines for Repairing or Replacing an Electrical Harness. Use the guidelines in this bulletin to determine if a damaged electrical harness should be repaired or replaced.
    • SS1034619 Jan 27, 2020 · Service Bulletin/Repair Instructions
      Service Solution for TBB 05G and 05K AC belt alignment improvement.This Service Solution is provided to assist Dealers/Customers in resolving the issue of AC Belt not properly aligned or excessive belt wear.
    • WI19-022 Jan 2, 2020 · Service Bulletin/Repair Instructions
      Warranty Information Letter announcing Detroit NOx Sensor Circuit Improvements for GHG17 After Treatment Systems
    • DOC-1034471 Sep 30, 2019 · Service Bulletin/Repair Instructions
      Service Solution is provided to assist Dealers/Customers in resolving the issue when the brakes are applied, the rear side led marker lights illuminate.
    • 19CSA-12 BCT Sep 9, 2019 · Service Bulletin/Repair Instructions
      PowerNet Assessment Tool Repair Procedure
    • 19CSA-13 Sep 5, 2019 · Service Bulletin/Repair Instructions
      Service Systems Development provided document to service locations on price list reflects current charges to engine horsepower ratings for HDEP and MDEG engine platforms.
    • 19-011WP Sep 4, 2019 · Service Bulletin/Repair Instructions
      Warranty Policy Letter to communicate Detroit Return Changes
    • 19-013WI Sep 4, 2019 · Service Bulletin/Repair Instructions
      Warranty Information Letter to announce addition of Thomas Built Bus as a brand with an Authorized Demonstrator Program
    • SPN 3563 / FMI 2 Aug 7, 2019 · Service Bulletin/Repair Instructions
      HDEP GHG17 engines are not equipped with turbo wastegates. Steps in this troubleshooting involving wastegates were removed.
    • 19TS-6 Aug 7, 2019 · Service Bulletin/Repair Instructions
      The modified parked regeneration strategy has been standard on GHG17 units since the start of GHG17 production and was added to EPA10 and GHG14 units with a software update. The modified regeneration utilizes an improved strategy to clean the DOC inlet face…
    • 19TL-9 Aug 7, 2019 · Service Bulletin/Repair Instructions
      DTNA Special Tools Group has approved the use of Haweka Axis4000 aftermarket alignment system for use on DTNA products at DTNA service locations. The Axis4000 system uses the reference points required by DTNA for precise, accurate, and repeatable measuremen…
    • 19-008WI Aug 7, 2019 · Service Bulletin/Repair Instructions
      Warranty Information Letter sent to customers regarding new refrigerator supplier for returning parts.
    • DOC-1034452 Aug 5, 2019 · Service Bulletin/Repair Instructions
      Training Solution created by DTNA to provide guidance to customers when searching for service information for components and systems not owned by Daimler Trucks North America (DTNA).
    Source: NHTSA manufacturer communications files.