Complaints over time
Complaints about the 2011 Thomas School BUS peaked in 2014, with 2 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2011 Thomas School BUS
Bus, diesel, built in United States. Owner complaints on file from May 30, 2014 to Aug 21, 2014.
Recall campaigns covering this model year0No recall campaign lists this model year
Owner complaints22.0 times the median 2011 bus
Severity index0.02011 buss average 0.0
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2011 Thomas School BUS name seats
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
No recall campaign lists the 2011 Thomas School BUS
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2011 Thomas School BUS
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Aug 21, 2014Failure Aug 21, 201447,541 milesMetamora, MISeats
BROKEN SEAT BACKS. 14 OUT OF 28 SEAT BACKS BROKEN. BUSSES DO NOT HAVE SEAT BELTS THIS IS THE SAFETY BARRIER FOR THE CHILDREN. SOMETHING NEEDS TO BE DONE. THE SEAT MANUFACTURER IS DOING NOTHING TO CORRECT THE ISSUE. EVERY BUS WE PULL IN HAS MULTIPLE SEATS BROKEN. THIS IS ONLY A 4 YEAR OLD BUS!! *TR
NHTSA complaint 10627151 - Filed May 30, 2014Failure May 30, 201445,127 milesMetamora, MISeats
SEAT BACKS BROKEN, SHEET METAL BACKING BREAKING AROUND THE SPOT WELDS WHERE IT IS SECURED TO THE TUBE FRAME. SYNTEC SEAT - MANUFACTURER. *TR
NHTSA complaint 10595067
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
No manufacturer communications on file
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
Source: NHTSA manufacturer communications files.