Other, gasoline, 4x2, built in United States. Owner complaints on file from Mar 31, 2022 to Sep 11, 2024.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 19V-504 | Jun 30, 2019 | Vehicle control system software may cause the slide-out room to move unexpectedly | Equipment | 1,554 | Software update |
| 18V-812 | Nov 16, 2018 | Motorized windshield roller shade at the driver's seating position may unroll without warning while driving | Visibility and wipers | 1,485 | Repair or modification |
| 18V-572 | Aug 29, 2018 | 12V wiring for the coach may have been improperly wired to the battery instead of wired through a circuit breaker | Electrical system | 138 | Not stated |
| 18V-482 | Jul 19, 2018 | These vehicles were manufactured without the rear reflex reflectors, which can make the vehicle less visible to other drivers | Visibility and wipers | 119 | Repair or modification |
| 18V-385 | Jun 8, 2018 | U-bolts on the rear axle that hold the leaf spring and rear axle together may have been insufficiently tightened | Suspension | 691 | Repair or modification |
| 18V-120 | Feb 19, 2018 | Sofa seat belt bracket may not meet the strength requirements and may not adequately restrain an occupant in the event of a crash | Seat belts | 65 | Repair or modification |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
The trailer hitch mounting brackets failed (metal sheered) where the hitch mounts to the frame. It attaches at 2 points, and both points malfunctioned. My trailer almost separated from the RV while I was driving. There was only about 5% of the metal remaining, even though I was only towing 1100 lbs of the 8000lb capacity. After posting in a Facebook chat (Thor Outlaw Owners and Wannabees) there were probably a dozen owners that posted pictures of the same exact incidents. Some of them were towing vehicles, and the vehicles either departed the road (off a ravine) or careened into oncoming traffic. Problem has been reproduced dozens of times by other owners No, I contacted Thor and they said they would not take an action even though I said there was imminent risk of death or injury. No warnings, I only noticed it when I saw my trailer was tilted at an odd angle. Also, the safety chains that attach the trailer to the hitch would not have worked, as the entire hitch would have fallen off.
NHTSA complaint 11613912The bolts used to mount the RV body to the frame are substandard and spaced too far apart. The RV body weight causes these bolts to begin shearing off. Once one shears off, the entire RV becomes unstable and causes more bolts to fail. On this RV, all of the bolts from the front of the coach to the second exterior storage bin back, on both sides failed. This is a distance of approximately 10 feet on each side. The RV body dropped from the frame 1.5" on the driver side and 2" on the passenger side. This caused safety issues in that the exit door to the RV was pinched shut and unable to be opened from the inside or outside. At speeds over 45 mph, the entire dashboard bounced up and down 4" to 5". This also caused the headlight control switch to break and become unusable. Additionally, there was visible separation of the RV walls from the floor. This is a recognized manufacturing defect by Thor Motor Coach. These bolts shearing off has happened with many Thor RVs, and this is discussed on Facebook pages and other forums, with several videos on You Tube and other places, made by Thor RV owners on how to fix the problem or to be proactive to insert more bolts spaced closer together before they start to fail. The dealer who repaired my RV said they had just completed repairing another Thor RV that had the same bolt failures and issues. My RV was 2 years out of manufacturer warranty and when I contacted Thor, and because they know this is an issue, they offered to reimburse me $2,000 of my $4,800 repair. In the RV world, virtually everyone now knows this is a common problem with Thor RVs and to not purchase them. I initially filed a claim with my insurance who did an investigation and determined that this was not the result of a sudden, direct and accidental incident so the damage and repairs were not covered under my policy. This happened in the middle of a cross country trip in August 2021. It was unsafe to use by the time I got it home and took 5 months to repair.
NHTSA complaint 11459141Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.