Model year

2023 Toyota Corolla Cross Hybrid

SUV, hybrid, 4WD/4-Wheel Drive/4x4, built in United States. Owner complaints on file from Dec 7, 2023 to Sep 25, 2024.

Recall campaigns covering this model year5407k vehicles or units across those campaigns
Owner complaints2Below the median 2023 suv
Severity index0.02023 suvs average 6.9
First 24 months1Complaints in its first two years
Complaints over time

Complaints about the 2023 Toyota Corolla Cross Hybrid peaked in 2023, with 1 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

00.250.50.75120231202420252026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

50% of complaints about the 2023 Toyota Corolla Cross Hybrid name driver assistance

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Driver assistance
1
Brakes
1
Visibility and wipers
1
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

5 recall campaigns cover the 2023 Toyota Corolla Cross Hybrid

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2023 Toyota Corolla Cross Hybrid
CampaignFiledSubjectComponentVehiclesRemedy
26V-203Mar 31, 2026Vehicles may fail to make sufficient pedestrian warning sounds when in reverseBack-over prevention73,528Software update
25V-040Jan 29, 2025Electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and…Airbags1,716Part replacement
24V-708Sep 20, 2024Software error in the skid control electronic control unit (ECU) may result in a loss of power brake assist when turning a cornerBrakes145,383Software update
24V-548Jul 23, 2024Load carrying capacity modification label may display inaccurate added weight valuesEquipment33,848Label or owner notice
23V-480Jul 12, 2023Electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and…Airbags152,927Part replacement
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2023 Toyota Corolla Cross Hybrid

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

2 complaints on file, page 1 of 1.

  1. Filed Sep 25, 2024Failure Sep 22, 2024San Diego, CAAdaptive cruise control, Automatic emergency braking, Service brakes

    Exiting freeway and decelerating from 65mph speed to come to a stop, the exit veers the to left and slightly uphill. At around the speed of 35 mph the car brake began to actually give resistance and I could feel it actually start applying pressure back onto my foot as if deliberately trying to accelerate. Was unable to get brake to go push down even with applying more force than usual. Very high risk situation with stationary cars and an intersection nearing. Picked up my foot a slammed my brake as hard as possible. The break did finally push through with great force, however mechanical noises from the engine also occurred while breaking hard (honestly thought my transmission was falling out based on the noise) . I almost collided with the car in front of me due to my delayed stop and was at risk of being rear ended due to having a car also immediately behind me that did not appear to anticipate my abrupt stop. I was so shaken by the incident I called my partner immediately because I felt the vehicle was unsafe to drive. I have called the dealership and reported the incident. They asked to bring my car in for evaluation and let me know there is a recall they will assess for. There first available appointment is in 3 days and they are unwilling to provide a loaner car, which is terrifying considering how dangerous the situation is. They didn’t care about this concern

    NHTSA complaint 11616447
  2. Filed Dec 7, 2023Failure Dec 7, 20232,500 milesApex, NCSun/moon roof assembly

    The contact owns a 2023 Toyota Corolla Cross Hybrid. The contact stated that while driving at an undisclosed speed, she heard a loud shattering sound in the interior of the vehicle, prompting her to pull over to the shoulder of the roadway. After a visual inspection, the contact observed that the sunroof glass had shattered on the roof of the vehicle. The vehicle was taken to the dealer, who was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 2,500.

    NHTSA complaint 11559022
Source: NHTSA ODI complaints file.
Investigations

NHTSA has not opened an investigation on this model year

Source: NHTSA ODI investigations file.
Service bulletins

82 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.

  • T-SB-0110-20 Rev2 Aug 20, 2026 · Service Bulletin/Repair Instructions
    OBSOLETE NOTICE August 20, 2026: This bulletin is now obsolete. Please see T-SB-0051-26.
  • T-SB-0051-26 Aug 20, 2026 · Service Bulletin/Repair Instructions
    This bulletin includes basic procedures for performing a rescue charge at battery on high voltage (HV) Ni-MH and Li-ion batteries.
  • T-SB-0104-21 Rev2 Feb 27, 2026 · Service Bulletin/Repair Instructions
    OBSOLETE NOTICE February 27, 2026: This bulletin is no longer applicable and is now obsolete.
  • T-SB-0066-24 Rev2 Feb 11, 2026 · Service Bulletin/Repair Instructions
    Some 2022 – 2026 model year Corolla Cross and 2023 – 2026 model year Corolla Cross Hybrid vehicles may exhibit a loose roof rail. This condition may be present at the front and/or rear of one or both roof rails.
  • T-SB-0055-24 Rev2 Jan 7, 2026 · Service Bulletin/Repair Instructions
    Some 2005 – 2026 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is t…
  • T-SB-0083-25 Nov 7, 2025 · Service Bulletin/Repair Instructions
    A new head unit software update is available for 2022 – 2025 model year Tundra, and Tundra Hybrid; 2023 – 2025 model year Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Mirai, and Sequoia Hybrid vehicles equipped with Toyota Multimedia …
  • T-SB-0015-24 Rev2 Sep 9, 2025 · Service Bulletin/Repair Instructions
    A new head unit software update is available for 2023 model year Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, and Mirai vehicles equipped with Toyota Multimedia (earlier than version 2170). This software update includes the following …
  • T-SB-0066-24 Rev1 Sep 2, 2025 · Service Bulletin/Repair Instructions
    Some 2022 – 2025 model year Corolla Cross and 2023 – 2025 model year Corolla Cross Hybrid vehicles may exhibit a loose roof rail. This condition may be present at the front and/or rear of one or both roof rails.
  • T-SB-0054-25 Aug 11, 2025 · Service Bulletin/Repair Instructions
    Some 2022 – 2024 model year Corolla Cross and Corolla Cross Hybrid vehicles equipped with a driver seat that has manual (non-power) adjustment controls may exhibit a driver seat base that sinks or gradually lowers. This can occur due to inadvertent contact …
  • 25TC03 Jul 11, 2025 · Service Bulletin/Repair Instructions
    TECHNICAL INSTRUCTIONS FOR 25TC03 REPROGRAMMING FOR FORWARD RECOGNITION CAMERA CERTAIN 2023 COROLLA CROSS 2023 COROLLA CROSS HV 2023 Bz4x
  • T-TT-0784-25 Rev1 Jun 17, 2025 · Service Bulletin/Repair Instructions
    Some ECUs can set a DTC that is common with other ECUs. This can lead to accidental use of the wrong repair manual when diagnosing these type of DTCs.
  • T-TT-0784-25 Jun 13, 2025 · Service Bulletin/Repair Instructions
    Some ECUs can set a DTC that is common with other ECUs. This can lead to accidental use of the wrong repair manual when diagnosing these type of DTCs.
  • 25TC03 Apr 19, 2025 · Service Bulletin/Repair Instructions
    TECHNICAL INSTRUCTIONS FOR 25TC03 REPROGRAMMING FOR FORWARD RECOGNITION CAMERA CERTAIN 2023 COROLLA CROSS 2023 COROLLA CROSS HV 2023 BZ4X
  • 25TC03 Apr 17, 2025 · Service Campaign
    Frequently Asked Questions SPECIAL SERVICE CAMPAIGN 25TC03 Certain 2023 Model Year Corolla Cross Certain 2023 Model Year Corolla Cross HV Certain 2023 Model Year bZ4x Certain 2021-2023 Model Year Sienna HV TSS 3.0 Forward Recognition Camera Software Update
  • 25TC03 Apr 17, 2025 · Service Campaign
    Included vehicles are equipped with Toyota Safety Sense (TSS) 3.0, which includes the Pre-Collision System (PCS), which uses the forward recognition camera. In rare cases, a software programming issue can damage the forward recognition camera. This will res…
  • 25TC03 Apr 16, 2025 · Service Bulletin/Repair Instructions
    TECHNICAL INSTRUCTIONS FOR 25TC03 REPROGRAMMING FOR FORWARD RECOGNITION CAMERA CERTAIN 2023 COROLLA CROSS 2023 COROLLA CROSS HV 2023 BZ4X
  • 25TC03 Apr 16, 2025 · Service Campaign
    Frequently Asked Questions SPECIAL SERVICE CAMPAIGN 25TC03 Certain 2023 Model Year Corolla Cross Certain 2023 Model Year Corolla Cross HV Certain 2023 Model Year bZ4x Certain 2021-2023 Model Year Sienna HV TSS 3.0 Forward Recognition Camera Software Update
  • 25TC03 Apr 16, 2025 · Service Campaign
    Included vehicles are equipped with Toyota Safety Sense (TSS) 3.0, which includes the Pre-Collision System (PCS), which uses the forward recognition camera. In rare cases, a software programming issue can damage the forward recognition camera. This will res…
  • T-TT-0779-25 Apr 2, 2025 · Service Bulletin/Repair Instructions
    To assist with the early detection and early resolution of audio related concerns you may be asked to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requeste…
  • 25TC03 Apr 19, 2025 · Service Bulletin/Repair Instructions
    TECHNICAL INSTRUCTIONS FOR 25TC03 REPROGRAMMING FOR FORWARD RECOGNITION CAMERA CERTAIN 2023 COROLLA CROSS 2023 COROLLA CROSS HV 2023 BZ4X
  • 25TC03 Apr 17, 2025 · Service Campaign
    Frequently Asked Questions SPECIAL SERVICE CAMPAIGN 25TC03 Certain 2023 Model Year Corolla Cross Certain 2023 Model Year Corolla Cross HV Certain 2023 Model Year bZ4x Certain 2021-2023 Model Year Sienna HV TSS 3.0 Forward Recognition Camera Software Update
  • 25TC03 Apr 17, 2025 · Service Campaign
    Included vehicles are equipped with Toyota Safety Sense (TSS) 3.0, which includes the Pre-Collision System (PCS), which uses the forward recognition camera. In rare cases, a software programming issue can damage the forward recognition camera. This will res…
  • 25TC03 Apr 16, 2025 · Service Bulletin/Repair Instructions
    TECHNICAL INSTRUCTIONS FOR 25TC03 REPROGRAMMING FOR FORWARD RECOGNITION CAMERA CERTAIN 2023 COROLLA CROSS 2023 COROLLA CROSS HV 2023 BZ4X
  • 25TC03 Apr 16, 2025 · Service Campaign
    Frequently Asked Questions SPECIAL SERVICE CAMPAIGN 25TC03 Certain 2023 Model Year Corolla Cross Certain 2023 Model Year Corolla Cross HV Certain 2023 Model Year bZ4x Certain 2021-2023 Model Year Sienna HV TSS 3.0 Forward Recognition Camera Software Update
  • 25TC03 Apr 16, 2025 · Service Campaign
    Included vehicles are equipped with Toyota Safety Sense (TSS) 3.0, which includes the Pre-Collision System (PCS), which uses the forward recognition camera. In rare cases, a software programming issue can damage the forward recognition camera. This will res…
  • T-TT-0779-25 Apr 2, 2025 · Service Bulletin/Repair Instructions
    To assist with the early detection and early resolution of audio related concerns you may be asked to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requeste…
  • T-SB-0021-25 Feb 10, 2025 · Service Bulletin/Repair Instructions
    Flash reprogramming allows the Electronic Control Unit (ECU) software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bu…
  • T-SB-0013-24 Rev1 Feb 10, 2025 · Service Bulletin/Repair Instructions
    The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is als…
  • T-SB-0107-20 Rev2 Feb 12, 2025 · Service Bulletin/Repair Instructions
    OBSOLETE NOTICE February 11, 2025: This bulletin is now obsolete. Please see T-SB-0021-25.
  • T-SB-0021-25 Feb 10, 2025 · Service Bulletin/Repair Instructions
    Flash reprogramming allows the Electronic Control Unit (ECU) software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bu…
  • T-SB-0013-24 Rev1 Feb 10, 2025 · Service Bulletin/Repair Instructions
    The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is als…
  • T-SB-0120-20 Rev2 Jan 30, 2025 · Service Bulletin/Repair Instructions
    OBSOLETE NOTICE January 30, 2025: This bulletin is now obsolete. Please see T-SB-0015-25.
  • T-SB-0015-25 Jan 29, 2025 · Service Bulletin/Repair Instructions
    Some 2021 – 2025 model year Toyota vehicles may require the download and installation of vehicle specific software or configuration software when the Electronic Control Unit (ECU) is replaced. GTS+ software has been modified to indicate when configuration s…
  • T-SB-0111-20 Rev2 Jan 23, 2025 · Service Bulletin/Repair Instructions
    OBSOLETE NOTICE January 23, 2025: This bulletin is now obsolete. Please see T-SB-0011-25.
  • T-SB-0011-25 Jan 23, 2025 · Service Bulletin/Repair Instructions
    When certain vehicle ECUs are replaced, the ECU Security Key must be written in order for that ECU to communicate on the vehicle network. The GTS+ Software Health Check Results screen has been enhanced to help identify if a replacement ECU requires an ECU S…
  • T-SB-0110-20 Rev2 Dec 10, 2024 · Service Bulletin/Repair Instructions
    This bulletin includes basic procedures for performing a rescue charge at battery on high voltage (HV) Ni-MH and Li-ion batteries. This bulletin should be used in conjunction with the applicable model and model year Repair Manual while performing the batter…
  • T-SB-0039-24 Rev2 Dec 6, 2024 · Service Bulletin/Repair Instructions
    The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especi…
  • T-SB-0038-24 Rev2 Dec 6, 2024 · Service Bulletin/Repair Instructions
    To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before…
  • T-SB-0035-24 Rev2 Dec 6, 2024 · Service Bulletin/Repair Instructions
    Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and deckl…
  • T-SB-0061-23 Rev2 Dec 5, 2024 · Service Bulletin/Repair Instructions
    Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin …
  • T-SB-0062-23 Rev2 Dec 3, 2024 · Service Bulletin/Repair Instructions
    Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small…
  • T-SB-0062-24 Rev1 Oct 1, 2024 · Service Bulletin/Repair Instructions
    Some 2023 model year RAV4 Prime vehicles with Data Communication Module (DCM) firmware version earlier than LG-N210hh1V1V-09 may exhibit a condition in which the remote climate system is inoperative after the vehicle has been off for three hours or more. S…
  • T-SB-0077-24 Sep 11, 2024 · Service Bulletin/Repair Instructions
    Some 2021 – 2024 model year Corolla, 2022 – 2024 model year Corolla Cross, and 2023 – 2024 model year Corolla Cross Hybrid vehicles with M20A-FKS or M20A-FXS engines may exhibit an oil leak that originates between the oil pan sub-assembly and the stiffening…
  • T-SB-0055-24 Rev1 Jul 29, 2024 · Service Bulletin/Repair Instructions
    Some 2005 – 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is t…
  • T-SB-0027-24 Rev1 Jul 18, 2024 · Service Bulletin/Repair Instructions
    OBSOLETE NOTICE July 18, 2024: This bulletin is now obsolete. Please see T-SB-0062-24.
  • T-SB-0062-24 Jul 18, 2024 · Service Bulletin/Repair Instructions
    Some 2023 model year RAV4 Prime vehicles with Data Communication Module (DCM) firmware version earlier than LG-N210hh1V1V-09 may exhibit a condition in which the remote climate system is inoperative after the vehicle has been off for three hours or more. S…
  • T-SB-0039-24 Rev1 Jul 12, 2024 · Service Bulletin/Repair Instructions
    The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especi…
  • T-SB-0038-24 Rev1 Jul 12, 2024 · Service Bulletin/Repair Instructions
    To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before…
  • T-SB-0035-24 Rev1 Jul 12, 2024 · Service Bulletin/Repair Instructions
    Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and deckl…
  • T-SB-0055-24 Rev1 Jul 29, 2024 · Service Bulletin/Repair Instructions
    Some 2005 – 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is t…
  • T-SB-0027-24 Rev1 Jul 18, 2024 · Service Bulletin/Repair Instructions
    OBSOLETE NOTICE July 18, 2024: This bulletin is now obsolete. Please see T-SB-0062-24.
  • T-SB-0062-24 Jul 18, 2024 · Service Bulletin/Repair Instructions
    Some 2023 model year RAV4 Prime vehicles with Data Communication Module (DCM) firmware version earlier than LG-N210hh1V1V-09 may exhibit a condition in which the remote climate system is inoperative after the vehicle has been off for three hours or more. S…
  • T-SB-0039-24 Rev1 Jul 12, 2024 · Service Bulletin/Repair Instructions
    The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especi…
  • T-SB-0038-24 Rev1 Jul 12, 2024 · Service Bulletin/Repair Instructions
    To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before…
  • T-SB-0035-24 Rev1 Jul 12, 2024 · Service Bulletin/Repair Instructions
    Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and deckl…
  • T-SB-0061-23 Rev1 May 17, 2024 · Service Bulletin/Repair Instructions
    Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination.
  • T-SB-0062-23 Rev1 May 15, 2024 · Service Bulletin/Repair Instructions
    Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small…
  • T-SB-0055-24 Jun 21, 2024 · Service Bulletin/Repair Instructions
    Some 2005 – 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is t…
  • T-SB-0103-20 Rev1 Jun 19, 2024 · Service Bulletin/Repair Instructions
    This Service Bulletin provides updated non-electric water pump leak inspection and diagnostic tips for some 2008 – 2025 model year Toyota vehicles.
  • T-SB-0055-24 Jun 21, 2024 · Service Bulletin/Repair Instructions
    Some 2005 – 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is t…
Source: NHTSA manufacturer communications files.