Complaints over time
Complaints about the 2002 Toyota Matrix peaked in 2004, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2002 Toyota Matrix
Body and fuel not decoded, built in Canada. Owner complaints on file from Sep 20, 2004 to Aug 25, 2010.
Recall campaigns covering this model year0No recall campaign lists this model year
Owner complaints22.0 times the median 2002 vehicle
Severity index50.0Crash, fire, injury or death per 100
First 24 months0Complaints in its first two years
Components
50% of complaints about the 2002 Toyota Matrix name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
No recall campaign lists the 2002 Toyota Matrix
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2002 Toyota Matrix
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Aug 25, 2010Failure Nov 28, 200318,000 milesCoral Springs, FLElectrical systemFire
WAITING FOR LIGHT TO TURN GREEN, ANOTHER DRIVER ALERT ME THAT THERE WAS SMOKE COMING FROM ENGINE COMPARTMENT. I IMMEDIATELY OPEN THE HOOD AND THERE WAS FIRE BETWEEN ENGINE AND FIREWALL. THE VEHICLE WAS A LEASED 2002 TOYOTA MATRIX XRS. MY INSURANCE COMPANY DECLARED IT A TOTAL LOSS. I TRIED TO CONTACT TOYOTA AND DEALER SEVERAL TIMES FOR ANSWERS IN REGARDS TO ISSUE BUT I WAS GIVEN THE SAME ANSWER, FIRES WERE NOT COVERED BY WARRANTY, WHICH IS I UNDERSTAND BUT THEY NEVER MAKE AN EFFORT TO MAKE INVESTIGATION TO WHAT CAUSED THE PROBLEM. *TR
NHTSA complaint 10351661 - Filed Sep 20, 2004Failure Sep 20, 2004SAN Diego, CAClutch assembly
CONSUMER STATES TOOK VEHICLE TO THE DEALER FOR THE 25,000 MILES SERVICE, AND ASKED THE DEALER TO CHECK THE CLUTCH BECAUSE IT WAS SLIPPING. DEALER DID NOT CHECK THE CLUTCH. CONSUMER DROVE THE VEHICLE OUT OF THE GARAGE WITH THE CLUTCH SLIPPING. LATER, HE HAD TO TAKE THE VEHICLE BACK THE SECOND TIME. THIS TIME HE ASKED DEALER SPECIFICALLY THAT THE CLUTCH BE CHECKED. DEALER TOLD CONSUMER THAT THAT THE CLUTCH WAS DEFECTIVE. *AK
NHTSA complaint 10092887
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
54 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- T-SB-0039-24 Rev2 Dec 6, 2024 · Service Bulletin/Repair Instructions
The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especi… - T-SB-0038-24 Rev2 Dec 6, 2024 · Service Bulletin/Repair Instructions
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before… - T-SB-0035-24 Rev2 Dec 6, 2024 · Service Bulletin/Repair Instructions
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and deckl… - T-SB-0061-23 Rev2 Dec 5, 2024 · Service Bulletin/Repair Instructions
Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin … - T-SB-0062-23 Rev2 Dec 3, 2024 · Service Bulletin/Repair Instructions
Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small… - T-SB-0039-24 Rev1 Jul 12, 2024 · Service Bulletin/Repair Instructions
The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especi… - T-SB-0038-24 Rev1 Jul 12, 2024 · Service Bulletin/Repair Instructions
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before… - T-SB-0035-24 Rev1 Jul 12, 2024 · Service Bulletin/Repair Instructions
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and deckl… - T-SB-0039-24 Rev1 Jul 12, 2024 · Service Bulletin/Repair Instructions
The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especi… - T-SB-0038-24 Rev1 Jul 12, 2024 · Service Bulletin/Repair Instructions
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before… - T-SB-0035-24 Rev1 Jul 12, 2024 · Service Bulletin/Repair Instructions
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and deckl… - T-SB-0061-23 Rev1 May 17, 2024 · Service Bulletin/Repair Instructions
Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. - T-SB-0062-23 Rev1 May 15, 2024 · Service Bulletin/Repair Instructions
Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small… - T-SB-0039-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especi… - T-SB-0038-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before… - T-SB-0035-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and deckl… - T-SB-0039-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especi… - T-SB-0038-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before… - T-SB-0035-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and deckl… - T-PANT-2024-004- Mar 4, 2024 · Service Bulletin/Repair Instructions
This is to advise of various price adjustments that will affect Toyota Genuine Motor Oil and Long Life Coolant, effective March 1, 2024. These products are ordered through the Toyota Complete Maintenance Care (TCMC) website. - T-SB-0043-14 Jan 22, 2024 · Service Bulletin/Repair Instructions
OBSOLETE NOTICE January 22, 2024: This bulletin is now obsolete. Please see T-SB-0057-18. - TSB003220 Aug 17, 2023 · Service Bulletin/Repair Instructions
TSB: Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1979 ? 2023 model year vehicles may be available provided the requests meet the c… - Toyota PRO19-02 Jan 12, 2022 · Service Bulletin/Repair Instructions
POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Toyota. This information must be kept near the point of vehicle sale and be available to any customer that requests … - T-PG007-01 May 4, 2001 · Service Bulletin/Repair Instructions
Replacement vin plates. - T-PG002-91 Jan 18, 1991 · Service Bulletin/Repair Instructions
Product general information. - Toyota Safety Re Mar 17, 2021 · Service Bulletin/Repair Instructions
Toyota Safety Recall and Service Campaign - Technician Certification Requirements - T-SB-0032-20 Rev Feb 3, 2021 · Service Bulletin/Repair Instructions
TSB: Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1979 ? 2021 model year vehicles may be available provided the requests meet the c… - T-SB-0304-17 Obs Apr 7, 2020 · Service Bulletin/Repair Instructions
TSB: OBSOLETE NOTICE April 07, 2020: This bulletin is now obsolete. Please see T-SB-0032-20. Replacement Certification Labels and VIN Plates - T-SB-0032-20 Apr 6, 2020 · Service Bulletin/Repair Instructions
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. PG021-88, PG015-89, PG0015-90, PG002-91, PG002-93, PG005-97, PG007-01, PG007-07, PG006-01, PG004-97, T-SB-0144-08, and T-SB-0304-17. The aforementioned bul… - T-SB-0008-20 Jan 27, 2020 · Service Bulletin/Repair Instructions
TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accord… - T-SB-0134-16-Rev Jul 1, 2019 · Service Bulletin/Repair Instructions
TSB: REVISION NOTICE July 01, 2019 Rev2: ? Applicability has been updated to 2019 ? 2020 model year Toyota vehicles. ? The Techstream Preparation and Process Overview sections have been updated. October 30, 2017 Rev1: ? Applicability has been updated to inc… - TSB018217 Jan 6, 2017 · Service Bulletin/Repair Instructions
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes SB No. T-SB-0101-11. Applicability has been updated to include 2016 ? 2017 model year vehicles. Service Bulletin No. T-SB-0101-11 is Obsolete and any printed versions should b… - T-SB-0134-16 Sep 14, 2016 · Service Bulletin/Repair Instructions
TSB: Supersession Notice. Flash reprogramming allows the ECU software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This … - T-SB-0134-16 Sep 14, 2016 · Service Bulletin/Repair Instructions
TSB: Supersession Notice. Flash reprogramming allows the ECU software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This … - Safety Recall an Jul 21, 2016 · Service Bulletin/Repair Instructions
Update on Technician Certification Requirements. - PG006-01-Obsolet Aug 31, 2018 · Service Bulletin/Repair Instructions
Technical Service Bulletin: OBSOLETE NOTICE: July 31, 2018: This bulletin is now obsolete. Please see T-SB-0304-17. - PG004-97-Obsolet Aug 31, 2018 · Service Bulletin/Repair Instructions
Technical Service Bulletin: OBSOLETE NOTICE: July 31, 2018: This bulletin is now obsolete. Please see T-SB-0304-17. - T-SB-0304-17_Rev Jul 31, 2018 · Service Bulletin/Repair Instructions
TSB: REVISION NOTICE July 31, 2018 Rev2: ? The Supersession Notice has been updated. January 11, 2018 Rev1: ? The Supersession Notice has been updated. Any previous printed versions of this bulletin should be discarded. SUPERSESSION NOTICE The information c… - T-SB-0057-18 Jul 6, 2018 · Service Bulletin/Repair Instructions
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. T-SB-0043-14. ? Applicability has been updated to include 2017 ? 2018 model year Toyota vehicles. Service Bulletin No. T-SB-0043-14 is obsolete and any prin… - TSB-0012-13 Rev2 Jan 15, 2015 · Service Bulletin/Repair Instructions
TSB: Flash reprogramming allows the ECU software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the … - T-SB-0229-12_Rev Nov 22, 2017 · Service Bulletin/Repair Instructions
TSB: REVISION NOTICE November 22, 2017 Rev1: ? Applicability has been updated to include 2014 ? 2018 model year vehicles. Any previous printed versions of this bulletin should be discarded. In the event that a Toyota vehicle becomes submerged in water, many… - T-SB-0144-08_Obs Nov 21, 2017 · Service Bulletin/Repair Instructions
TSB: OBSOLETE NOTICE November 21, 2017: This bulletin is now obsolete. Please see T-SB-0304-17. - T-SB-0012-13 Rev Nov 29, 2016 · Service Bulletin/Repair Instructions
TSB: OBSOLETE NOTICE: September 14, 2016: This bulletin is now obsolete. Please see T-SB-0134-16. - T-SB-0218-17_Rev Jul 20, 2017 · Service Bulletin/Repair Instructions
TSB: REVISION NOTICE July 20, 2017 Rev1: Applicability has been updated to exclude 2007 ? 2017 model year Avanza vehicles. Some hazardous material treatment and handling regulations at the state and local level define the pre-disposal deployment of airbag a… - T-SB-0122-11 Rev Nov 4, 2013 · Service Bulletin/Repair Instructions
Beginning in 1998, Toyota introduced side airbags as optional equipment. Toyota does NOT recommend replacement of original seat covers with non-Toyota leather or other seat cover materials on vehicles due to the following: Seat covers NOT recommended by T… - T-SB-0141-13 Sep 9, 2013 · Service Bulletin/Repair Instructions
A new Special Service Tool (SST 09709-00002) has been introduced to aid in the inspection procedure for certain vehicles equipped with a floor pedal-type parking brake system. This bulletin references the correct method for installing the Brake Pedal Force … - T-SB-0134-16_Rev Oct 30, 2017 · Service Bulletin/Repair Instructions
TSB: REVISION NOTICE October 30, 2017 Rev1: * Applicability has been updated to include 2018 model year vehicles. SUPERSESSION NOTICE The information contained in this bulletin supersedes SB No. T-SB-0012-13. Flash reprogramming allows the Electronic Contro… - T-SB-0304-17 Oct 27, 2017 · Service Bulletin/Repair Instructions
TSB: Vehicle replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) may be available from Toyota, provided the request meets one of the criteria listed in this Servi… - T-SB-0012-13 REV Jan 15, 2015 · Service Bulletin/Repair Instructions
"TSB: FLASH REPROGRAMMING ALLOWS THE ECU SOFTWARE TO BE UPDATED WITHOUT REPLACING THE ECU. FLASH CALIBRATION UPDATES FOR SPECIFIC VEHICLE MODELS/ECUS ARE RELEASED AS FIELD-FIX PROCEDURES DESCRIBED IN INDIVIDUAL SERVICE BULLETINS. THIS BULLETIN DETAILS THE… - TC13-019 Aug 1, 2013 · Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE. - T-SB-0141-13 Sep 9, 2013 · Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE. - TSB-0087-12 Jun 13, 2012 · Service Bulletin/Repair Instructions
TOYOTA: ACCELERATOR PEDAL SENSOR ASSEMBLY INFORMATION REGARDING THE INSPECTION, REMOVAL, AND INSTALLATION, IF LUBRICATION OR OIL, IS APPLIED. *PE - TSB-0122-11 Sep 6, 2011 · Service Bulletin/Repair Instructions
TOYOTA: INFORMATION PROVIDED FOR REPLACING THE SEAT COVERS FOR VEHICLES EQUIPPED WITH SIDE AIRBAGS. *PE - TSB-0064-10 Feb 4, 2010 · Service Bulletin/Repair Instructions
TOYOTA: TECHSTREAM ECU FLASH REPROGRAMMING PROCEDURE. FLASH REPROGRAMMING ALLOWS THE ECU SOFTWARE TO BE UPDATED WITHOUT REPLACING THE ECU. FLASH CALIBRATION UPDATES FOR SPECIFIC VEHICLE MODELS/ECUS ARE RELEASED AS FIELD-FIX PROCEDURES DESCRIBED IN INDIVI…
Source: NHTSA manufacturer communications files.