Complaints over time
Complaints about the 2012 Toyota Matrix peaked in 2017, with 5 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2012 Toyota Matrix
Wagon, gasoline, 4x2, built in Canada. Owner complaints on file from Feb 14, 2017 to Sep 9, 2017.
Recall campaigns covering this model year12.89M vehicles or units across those campaigns
Owner complaints5Below the median 2012 wagon
Severity index0.02012 wagons average 9.0
First 24 months0Complaints in its first two years
Components
80% of complaints about the 2012 Toyota Matrix name airbags
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2012 Toyota Matrix
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 20V-024 | Jan 17, 2020 | During certain crashes, the air bag electronic control unit (ECU) may malfunction, possibly disabling the deployment of the air bags and/or seat… | Airbags | 2,891,976 | Repair or modification |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2012 Toyota Matrix
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
5 complaints on file, page 1 of 1.
- Filed Sep 9, 2017Failure May 1, 2017Huntsville, ALAir bags
TAKATA AIRBAG RECALL. REPEATED ATTEMPTS FOR FIXING AIRBAG UNRESPONSIVE FROM TOYOTA DEALERS
NHTSA complaint 11022419 - Filed Jul 11, 2017Failure Jan 27, 2017Pensacola, FLAir bags
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA MATRIX. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED NOTIFICATION IN JANUARY OF 2018. THE DEALER (EASTERN SHORE TOYOTA 29732 FREDRICK BLVD, DAPHNE, AL, 36526) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint 11004249 - Filed May 26, 2017Failure May 26, 201723,000 milesFarmers Branch, TXAir bags
TAKATA RECALL - RECEIVED NOTICE IN JANUARY, 2017 AND TO DATE "NO REMEDY" FOR THE AIRBAG RECALL ON MY VEHICLE. RECALL ADVISES TO AVOID HAVING PASSENGER IN FRONT SEAT. I AM UNABLE TO TRANSPORT ANYONE UNLESS IN THE BACK SEAT AND AM CONCERNED WHAT WOULD HAPPEN TO ME IF THE AIRBAG GOES OFF WHILE AWAITING TOYOTA'S REMEDY. PLEASE ADVISE.
NHTSA complaint 10991786 - Filed May 19, 2017Failure May 19, 2017LOS Angeles, CAAir bags
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint 10990577 - Filed Feb 14, 2017Failure Feb 5, 2017135,000 milesCoventry, RIEngine
TL* THE CONTACT OWNS A 2012 TOYOTA MATRIX. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE MADE NOISES UNDERNEATH THE HOOD AND SHUT DOWN. THE OIL AND SERVICE ENGINE INDICATORS ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND LATER TOWED TO THE CONTACT'S HOME. THE NEXT DAY, THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THERE WAS NO RECALL AND THE VEHICLE WAS OUT OF WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.
NHTSA complaint 10954579
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
218 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- T-SB-0055-24 Rev2 Jan 7, 2026 · Service Bulletin/Repair Instructions
Some 2005 – 2026 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is t… - T-SB-0039-24 Rev2 Dec 6, 2024 · Service Bulletin/Repair Instructions
The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especi… - T-SB-0038-24 Rev2 Dec 6, 2024 · Service Bulletin/Repair Instructions
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before… - T-SB-0035-24 Rev2 Dec 6, 2024 · Service Bulletin/Repair Instructions
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and deckl… - T-SB-0061-23 Rev2 Dec 5, 2024 · Service Bulletin/Repair Instructions
Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin … - T-SB-0062-23 Rev2 Dec 3, 2024 · Service Bulletin/Repair Instructions
Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small… - T-SB-0055-24 Rev1 Jul 29, 2024 · Service Bulletin/Repair Instructions
Some 2005 – 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is t… - T-SB-0039-24 Rev1 Jul 12, 2024 · Service Bulletin/Repair Instructions
The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especi… - T-SB-0038-24 Rev1 Jul 12, 2024 · Service Bulletin/Repair Instructions
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before… - T-SB-0035-24 Rev1 Jul 12, 2024 · Service Bulletin/Repair Instructions
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and deckl… - T-SB-0055-24 Rev1 Jul 29, 2024 · Service Bulletin/Repair Instructions
Some 2005 – 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is t… - T-SB-0039-24 Rev1 Jul 12, 2024 · Service Bulletin/Repair Instructions
The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especi… - T-SB-0038-24 Rev1 Jul 12, 2024 · Service Bulletin/Repair Instructions
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before… - T-SB-0035-24 Rev1 Jul 12, 2024 · Service Bulletin/Repair Instructions
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and deckl… - T-SB-0061-23 Rev1 May 17, 2024 · Service Bulletin/Repair Instructions
Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. - T-SB-0062-23 Rev1 May 15, 2024 · Service Bulletin/Repair Instructions
Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small… - T-SB-0055-24 Jun 21, 2024 · Service Bulletin/Repair Instructions
Some 2005 – 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is t… - T-SB-0055-24 Jun 21, 2024 · Service Bulletin/Repair Instructions
Some 2005 – 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is t… - T-SB-0039-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especi… - T-SB-0038-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before… - T-SB-0035-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and deckl… - T-SB-0039-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especi… - T-SB-0038-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before… - T-SB-0035-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and deckl… - T-PANT-2024-004- Mar 4, 2024 · Service Bulletin/Repair Instructions
This is to advise of various price adjustments that will affect Toyota Genuine Motor Oil and Long Life Coolant, effective March 1, 2024. These products are ordered through the Toyota Complete Maintenance Care (TCMC) website. - T-SB-0043-14 Jan 22, 2024 · Service Bulletin/Repair Instructions
OBSOLETE NOTICE January 22, 2024: This bulletin is now obsolete. Please see T-SB-0057-18. - 23TE09A Dec 14, 2023 · Service Bulletin/Repair Instructions
DP: On November 28, 2023, a class action settlement of claims for certain airbag control units was finally approved by the federal court. The settlement includes Toyota?s agreement to provide an Extended New Parts Warranty for parts installed under Safety R… - TSB003220 Aug 17, 2023 · Service Bulletin/Repair Instructions
TSB: Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1979 ? 2023 model year vehicles may be available provided the requests meet the c… - T-SB-0057-18 May 30, 2023 · Service Bulletin/Repair Instructions
TSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased. Follow the procedures in this bulletin to reset a vehicle … - T-SB-0094-21 Rev Nov 23, 2022 · Service Bulletin/Repair Instructions
TSB: Some 2005 ? 2022 model year Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this serv… - TSB009421Rev1 May 26, 2022 · Service Bulletin/Repair Instructions
TSB: Some 2005 ? 2022 model year Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this serv… - Takata CSP Cover Jul 28, 2022 · Service Bulletin/Repair Instructions
CSP: Takata CSP Coverage Job Aid - published 7.28.2022 - 22TE04 - Takata Jul 28, 2022 · Service Bulletin/Repair Instructions
CSP: On July 30, 2018, a settlement of claims for Economic Loss related to Takata airbag inflators was approved for full implementation. The settlement includes Toyota?s agreement to provide a Customer Support Program (?CSP?) for 2002-2019 model year (MY) v… - Toyota PRO19-02 Jan 12, 2022 · Service Bulletin/Repair Instructions
POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Toyota. This information must be kept near the point of vehicle sale and be available to any customer that requests … - T-SB-0094-21 Nov 23, 2021 · Service Bulletin/Repair Instructions
TSB: Some 2005 ? 2022 model year Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this serv… - T-TT-0578-19 Rev Oct 1, 2021 · Service Bulletin/Repair Instructions
TT: Some customers may encounter Bluetooth® connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth® Audio functions are no longer f… - T-SB-0080-19 Rev Jul 26, 2021 · Service Bulletin/Repair Instructions
TSB: Some 2006 ? 2022 model year Toyota vehicles in particular geographic areas may exhibit a condition where the HVAC evaporator drain hose has become obstructed with an insect nest. An insect repellent drain hose tip (ARINIX® Tip) is available to help min… - TSR-1212-17 Dec 12, 2017 · Service Bulletin/Repair Instructions
Technician Certification Requirements. - T-PG007-01 May 4, 2001 · Service Bulletin/Repair Instructions
Replacement vin plates. - T-PG002-91 Jan 18, 1991 · Service Bulletin/Repair Instructions
Product general information. - Toyota Safety Re Mar 17, 2021 · Service Bulletin/Repair Instructions
Toyota Safety Recall and Service Campaign - Technician Certification Requirements - T-TT-0636-20 Rev Mar 12, 2021 · Service Bulletin/Repair Instructions
TT: Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak noise in various driving conditions. - T-SB-0044-16 Obs Mar 18, 2021 · Service Bulletin/Repair Instructions
OBSOLETE NOTICE March 08, 2021: This bulletin is now obsolete. Please see T-SB-0012-21. - T-SB-0040-08 Obs Mar 8, 2021 · Service Bulletin/Repair Instructions
OBSOLETE NOTICE March 08, 2021: This bulletin is now obsolete. Please see T-SB-0044-16. - T-SB-0032-20 Rev Feb 3, 2021 · Service Bulletin/Repair Instructions
TSB: Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1979 ? 2021 model year vehicles may be available provided the requests meet the c… - T-TT-0636-20 Dec 14, 2020 · Service Bulletin/Repair Instructions
TT: Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak noise in various driving conditions. - T-TT-0636-20 Dec 14, 2020 · Service Bulletin/Repair Instructions
TT: Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak noise in various driving conditions. - T-TT-0628-20 Oct 21, 2020 · Service Bulletin/Repair Instructions
TT: HVAC drain tube is found to be blocked/clogged. - T-TT-0578-19 Rev Oct 12, 2020 · Service Bulletin/Repair Instructions
TT: Some customers may encounter Bluetooth® connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth® Audio functions are no longer f… - T-TT-0468-17 Rev Jul 30, 2020 · Service Bulletin/Repair Instructions
TT: HVAC drain tube is found to be blocked/clogged. - T-SB-0391-08 Obs Jun 23, 2020 · Service Bulletin/Repair Instructions
TSB: OBSOLETE NOTICE June 23, 2020: This bulletin is now obsolete. Please see T-SB-0063-20. - T-SB-0063-20 Jun 23, 2020 · Service Bulletin/Repair Instructions
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. ST005-01, SU001-08, and T-SB-0391-08. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Be sure to review the ent… - T-SB-0304-17 Obs Apr 7, 2020 · Service Bulletin/Repair Instructions
TSB: OBSOLETE NOTICE April 07, 2020: This bulletin is now obsolete. Please see T-SB-0032-20. Replacement Certification Labels and VIN Plates - T-SB-0032-20 Apr 6, 2020 · Service Bulletin/Repair Instructions
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. PG021-88, PG015-89, PG0015-90, PG002-91, PG002-93, PG005-97, PG007-01, PG007-07, PG006-01, PG004-97, T-SB-0144-08, and T-SB-0304-17. The aforementioned bul… - T-SB-0142-13_Obs Feb 12, 2020 · Service Bulletin/Repair Instructions
OBSOLETE NOTICE February 12, 2020: This bulletin is now obsolete. Please see T-SB-0010-20. - T-SB-0010-20 Feb 6, 2020 · Service Bulletin/Repair Instructions
TSB: Some 2004 ? 2017 model year Toyota vehicles may exhibit odors naturally occurring from the HVAC system and/or related environmental factors. Although there is no way to eliminate these odors, follow the General Procedure in this bulletin to minimize … - T-SB-0008-20 Jan 27, 2020 · Service Bulletin/Repair Instructions
TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accord… - T-TT-0578-19 Oct 21, 2019 · Service Bulletin/Repair Instructions
TT: Some customers may encounter Bluetooth® connectivity concerns such as: ? Difficulty to pair the phone. ? Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. ? Various Bluetooth® Audio functions are no longer func… - T-SB-0033-14-Obs Jul 9, 2019 · Service Bulletin/Repair Instructions
TSB: OBSOLETE NOTICE July 9, 2019: This bulletin is now obsolete. Please see T-SB-0080-19. - T-SB-0080-19 Jul 9, 2019 · Service Bulletin/Repair Instructions
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. T-SB-0033-14. ? Applicability has been updated to include 2019 model year Toyota vehicles. Service Bulletin No. T-SB-0033-14 is obsolete and any printed vers…
Source: NHTSA manufacturer communications files.