2002 Toyota Prerunner

6 complaints on file, page 1 of 1.

1. Filed Oct 6, 2013Failure Sep 30, 201381,859 milesCambridge, MAUnderbody shields

   I HAD MY VEHICLE IN FOR SERVICE ON 30 SEPTEMBER 2013 AT WHICH TIME THE VEHICLE FRAME WAS INSPECTED AND DETERMINED TO HAVE PERFORATIONS DUE TO RUST. TOYOTA INFORMED ME THAT THE VEHICLE IS UNSAFE TO DRIVE AND THAT THEY WOULD NOT REPAIR/REPLACE THE FRAME BECAUSE I HAD NOT HAD RUST PROOFING APPLIED DURING A CUSTOMER SUPPORT PROGRAM THAT BEGAN IN LATE 2008 AND ENDED SEPTEMBER 2011. THE PURPOSE OF THE CUSTOMER SUPPORT PROGRAM WAS TO INSPECT THE FRAME OF THE TRUCK AND REPLACE IT IF RUST CAUSED PERFORATIONS OR TO APPLY RUST COATING IF IT PASSED INSPECTION. I NEVER RECEIVED NOTICE OF THE CUSTOMER SUPPORT PROGRAM. HOWEVER, BY CHANCE, I DID HAVE THE FRAME INSPECTED BY TOYOTA ON NOVEMBER 25, 2009 AT WHICH TIME THE FRAME PASSED INSPECTION, BUT TOYOTA FAILED TO APPLY THE REQUIRED RUST PROOF COATING OR TO INFORM ME OF THE ONGOING CUSTOMER SUPPORT PROGRAM. HAD I KNOWN ABOUT THE CUSTOMER SUPPORT PROGRAM, I WOULD HAVE DEMANDED TOYOTA APPLY THE COATING. SUBSEQUENTLY, I HAD MY TRUCK IN FOR MAINTENANCE AT TOYOTA ON APRIL 7, 2010 AND MAY 24, 2010 AT WHICH TIME THEY ONCE AGAIN DID NOT INFORM ME OF THE CUSTOMER SUPPORT PROGRAM. TOYOTA HAD THREE CHANCES TO INFORM ME OF THE CUSTOMER SUPPORT PROGRAM WHILE I HAD MY VEHICLE IN FOR MAINTENANCE AND THEY DID NOT DO SO. NOW I HAVE A TRUCK THAT IS UNSAFE TO DRIVE AND THAT I CAN'T GET REPAIRED BECAUSE TOYOTA BLAMES ME FOR NOT ADHERING TO THE CUSTOMER SUPPORT PROGRAM RULES OF WHICH I NEVER HAD ANY KNOWLEDGE. TOYOTA HAD MY CURRENT ADDRESS AND TELEPHONE NUMBER DURING THE ENTIRE PERIOD OF THE CUSTOMER SUPPORT PROGRAM AND NEVER BOTHERED TO NOTIFY ME. IN MY OPINION, THEY DID NOT DO THEIR DUE DILIGENCE IN INFORMING CUSTOMERS OF THE PROGRAM AND SHOULD BE RESPONSIBLE TO REPLACE THE FRAME ON THE TRUCKS. I DID FILE A CUSTOMER COMPLAINT WITH TOYOTA BUT THEY REFUSED TO PROVIDE ANY ASSISTANCE IN REPAIRING MY TRUCK. *TR

   NHTSA complaint 10546948
2. Filed Sep 14, 2013Failure Sep 2, 2013104,000 milesIngleside, ILSeat belts, Body, Suspension

   I RECEIVED NOTICE FROM TOYOTA OF POSSIBLE EXCESSIVE FRAME RUST YEARS AGO . (ABOUT 2007) I DID THE INSPECTION MYSELF AND THOUGHT FRAME WAS GOOD. DID NOT TAKE TO DEALER FOR INSPECTION . IN SEPTEMBER OF 2013 I FIND OUT THAT TOYOTA IS NOT RESPONSIBLE AND I MISSED THE DEADLINE. I THINK I UNDERSTAND THAT SINCE IT WAS NOT A NHTSA ISSUED RECALL, THEY HAVE THE RIGHT TO PUT A EXPIRATION DATE ON THE RECALL . THE BOTTOM LINE IS I GOOFED UP . BUT THERE STILL EXISTED THOUSANDS OF TACOMAS AND TUNDRAS ON THE ROADS TODAY THAT ARE A HAZARD TO THE DRIVER AND ALL OTHERS AROUND THEM . WHY DIDN'T THE NHTSA ISSUE A MANDATORY RECALL ? *TR

   NHTSA complaint 10543571
3. Filed Dec 22, 2003Failure Dec 3, 200343,000 milesMount Vernon, ILFrontal, RetractorCrash1 injured

   CONSUMER LOST CONTROL OF VEHICLE AND HIT A TREE HEAD ON. UPON IMPACT, NEITHER DRIVER'S SIDE NOR PASSENGER'S SIDE AIR BAGS DEPLOYED. ALSO DRIVER'S SIDE SEAT BELT DIDN'T RETRACT. AS A RESULT, CONSUMER'S HEAD HIT THE WINDSHIELD. CONSUMER RECEIVED 17 STITCHES. *AK

   NHTSA complaint 10051895
4. Filed Jun 24, 2003Failure Jun 24, 20033,000 milesLargo, MDAutomatic transmission

   VEHICLE SURGES AS IF AUTO TRANSMISSION IS DOWN SHIFTING ABRUPTLY WHEN COASTING TO A STOP AT AN INTERSECTION AND WHILE CREEPING IN TRAFFIC (AFTER REMOVING FOOT FROM BRAKE PEDAL ALLOWING VEHICLE TO ROLL AFTER COMING TO COMPLETE STOP). PROBLEM ALSO OCCURS INTERMITTENTLY WHEN PROCEEDING FROM A STOP AT INTERSECTIONS. PROBLEM OCCURS W/IN THE 1 TO 5 MPH RANGE. TRANSMISSION SHIFTS SMOOTHLY UP THROUGH ALL GEARS AS VEHICLE ACCELERATES WHEN DRIVING ON THE HIGHWAY. MULTIPLE DEALERSHIPS STATED THAT THEY ARE UNABLE TO DUPLICATE THE PROBLEM AND THAT NO TROUBLE WAS FOUND. PROBLEM OCCURRING MORE FREQUENTLY NOW. CONCERNED ABOUT POSSIBLE TRANSMISSION FAILURE. *JB

   NHTSA complaint 10023680
5. Filed Dec 29, 2002Failure Dec 17, 2000SF, CAAutomatic transmission

   500 MILE SERVICE REPORTED TRANSMISSION JUMPING FROM FIRST TO SECOND. FIRST MACHANIC SAID NEEDS NEW TRANSMISSION. GOT TRUCK BACK TRUCK WAS JUMPING ALL OVER THE ROAD ON BUMPS, MECHANIS SAID NEEDS TWO SHOCKS ONE FRON AND ONE BACK., AND NOW IT DOESN'T NEED TRANSMISSION, TRUCK STILL JUMPS FROM FIRST TO SECOND.

   NHTSA complaint 10000419
6. Filed Oct 17, 2002Hepiza, GAAutomatic transmission

   CONSUMER NOTICE WHEN COMING TO A COMPLETE STOP SHIFTING UNDER VEHICLE. DEALER HAS BEEN CONTACTED AND SERVICE BUT CANT FIX PROBLEM. PLEASE PROVIDE FURTHER INFORMATION.

   NHTSA complaint 8020994