2020 Volkswagen Arteon

2 complaints on file, page 1 of 1.

1. Filed May 22, 2026Failure May 22, 2026Ocala, FLElectrical system

   SOS MODULE FAILURE 3 TIMES IN 8 MONTHS

   NHTSA complaint 11739545
2. Filed Oct 16, 2024Failure Nov 1, 2023Avon Lake, OHElectrical system

   On my driver's screen, an error message popped up that read "SOS, ERROR: Emergency call function. Service vehicle!" I took my car to the dealership. This was in November of 2023. They were able to remove the error message but the module itself was broken and the SOS feature was not working and would need to be replaced. This module also affects the ability to talk hands-free. This module has been on back-order for nearly a year. It is illegal in most states to use your phone w/ your hands, but more importantly, I was sold a car with the SOS feature and a hands-free (and more) phone/Carnet feature. This is affecting many VW models as well as Audi's and Skodas and is all over the internet. I've contacted VW USA and they are unable to provide ANY information on if and when the modules will be available and told me to "stay in touch" with my dealership. I am on my 6th VW and this is my first complaint. It's a BIG one! I can see a back order of 3-6 months, but NOT a year.

   NHTSA complaint 11620204