Complaints over time
Complaints about the 2016 Volkswagen EOS peaked in 2024, with 2 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2016 Volkswagen EOS
Convertible, gasoline, built in Portugal. Owner complaints on file from Nov 17, 2022 to Aug 30, 2024.
Recall campaigns covering this model year2120k vehicles or units across those campaigns
Owner complaints4Below the median 2016 convertible
Severity index25.02016 convertibles average 5.2
First 24 months0Complaints in its first two years
Components
75% of complaints about the 2016 Volkswagen EOS name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
2 recall campaigns cover the 2016 Volkswagen EOS
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 19V-014 | Jan 11, 2019 | Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode | Airbags | 119,394 | Part replacement |
| 18V-329 | May 16, 2018 | Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the… | Other or unknown | 252 | Repair or modification |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2016 Volkswagen EOS
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
4 complaints on file, page 1 of 1.
- Filed Aug 30, 2024Failure Aug 30, 202420,000 milesSouthington, CT12v/24v/48v battery
The contact owns a 2016 Volkswagen EOS. The contact stated while the vehicle was parked, the vehicle failed to start. The contact stated that the battery was drained and was jumpstarted. The contact stated that after the battery had been recharged, several unknown warning lights illuminated on the instrument panel. The vehicle was taken to the dealer where it was diagnosed and determined that the instrument cluster had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 20,000.
NHTSA complaint 11611815 - Filed Jan 20, 2024Failure Jan 18, 2024Greensburg, PAElectrical system, SeatsFire
My seat heaters were on for 1 minute and started to smoke and burned multiple quarter sized holes in my seat. They burned holes in my winter coat and even made my skin have minor burns. There was a smoke that appeared and a very bad burning smell.
NHTSA complaint 11566679 - Filed Aug 22, 2023Failure Aug 22, 2023Oak Park, CAEngine
Multiple random misfires and failed ignition coils. My mechanic suggested that I report this because he has seen multiple instances of this in VW models like mine.
NHTSA complaint 11540209 - Filed Nov 17, 2022Failure Nov 8, 2022Pierson, FLElectrical system, Power train
On 2 separate occasions, I lost transmission service to my 2016 VW EOS. 65K miles. While driving, my RPM increased dramatically, and it felt like the car went into neutral and wouldn't accelerate. I came to a slow, uncontrolled stop on the side of the road. The EPC code, check engine light and the gear indicator warning lights were flashing. It was very scary to not have any control of the car. Very unsafe situation. The code reader indicated code U0103 meaning "lost communication with gear shift module". LP and Sons DeLand FL, repaired the vehicle, citing: remove and replace transmission gear shift.
NHTSA complaint 11494025
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
566 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- V0026012081638_2 Aug 4, 2026 · Service Bulletin/Repair Instructions
Differences between a leak and seepage - TT 00-13-04_7 Aug 6, 2026 · Other
Permission to change Daily Order upgraded to RED Order - VOS-26-42 Jul 15, 2026 · Service Bulletin/Repair Instructions
This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct the issue: DA 0019 - Hotfix 12-V battery test(s) – No battery diagnosis - Inconclus… - V1718062017813_24 Jul 9, 2026 · Service Bulletin/Repair Instructions
Oil Consumption Measurement and Electronic Oil Consumption Measurement - V6919012010479_17 Jun 11, 2026 · Service Bulletin/Repair Instructions
Inquiries - V1719012012855_81 Jun 4, 2026 · Service Bulletin/Repair Instructions
Volkswagen Engine Oil Standards - TT 13-20-01_3 Jun 18, 2026 · Service Bulletin/Repair Instructions
Instruction, how to lubicate engine before initial start. - TT 10-18-02_2 Jun 18, 2026 · Service Bulletin/Repair Instructions
Lubricating engine components before reassembly. - VOS-26-21 Mar 27, 2026 · Service Bulletin/Repair Instructions
This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct the error message ERP0204E could occur during perform initial operation, software … - V0018092053065_6 Mar 25, 2026 · Service Bulletin/Repair Instructions
Safety Related Inquiry and Reporting - V9422022066761_4 Mar 19, 2026 · Service Bulletin/Repair Instructions
Damage Inspection of Park assist sensors - VOS-26-15 Mar 6, 2026 · Service Bulletin/Repair Instructions
This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct multiple test plans: All basic settings test for the following components - Fill an… - V5515032021354_9 Mar 5, 2026 · Service Bulletin/Repair Instructions
Paint color and/or finish of the engine compartment may not match the exterior paint color - DC_VW_CF_Airbag Mar 2, 2026 · Other
The National Highway Traffic Safety Administration (NHTSA) has issued an urgent warning regarding counterfeit replacement airbag inflators that are being installed in used vehicles. - VOS-26-01 Jan 6, 2026 · Service Bulletin/Repair Instructions
This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct a test that is not reading any information from the battery data module (BDM) and w… - V2715032016076_13 Dec 8, 2025 · Service Bulletin/Repair Instructions
Diagnosis for Excessive Current Draw. - V4016012043146_4 Nov 18, 2025 · Service Bulletin/Repair Instructions
What is and what is not a leaking suspension strut. - V4418012043620_8 Nov 3, 2025 · Service Bulletin/Repair Instructions
Alignment sheet submission. - WLA-25-11 Oct 17, 2025 · Service Bulletin/Repair Instructions
Coolant Bleed Procedure - V8718102043704_24 Oct 6, 2025 · Service Bulletin/Repair Instructions
GFF Requirements regardless of concern plus System flush requirement - V3718022033975_14 Oct 14, 2025 · Service Bulletin/Repair Instructions
Cautions about using aftermarket transmission flush machines and aftermarket transmission fluids. - V3416022034406_8 Oct 9, 2025 · Service Bulletin/Repair Instructions
Diagnosing Manual Transmission Noise - V1917012022548_15 Oct 14, 2025 · Service Bulletin/Repair Instructions
G12Evo can now be mixed with previous coolants. - V1718062017813_23 Oct 9, 2025 · Service Bulletin/Repair Instructions
How to measure engine oil consumption. - V1718032037201_20 Oct 8, 2025 · Service Bulletin/Repair Instructions
Proper engine oil level before leaving the factory. - V0116152014815_19 Oct 6, 2025 · Service Bulletin/Repair Instructions
A list of suggested fuel stations - V0116132033805_11 Oct 14, 2025 · Service Bulletin/Repair Instructions
Engine misfire diagnostic aid. - V0017132033846_25 Oct 6, 2025 · Service Bulletin/Repair Instructions
Fuel Additive to prevent sporatic misfire - Turbocharger FAQ Sep 15, 2025 · Warranty Program/Extension
This supporting FAQ is for the Turbocharger Limited Warranty Extension Class Action Settlement. This extension includes 2008-2015 GTI and Golf R*, 2012-2013 VW Beetle*, 2009 VW Jetta SportWagen*, 2013 VW Jetta Sedan and GLI*, 2009-2016 VW Eos*, 2008-2010 VW… - V0017132033846_24 Jul 22, 2025 · Service Bulletin/Repair Instructions
Fuel Additive - V4616012043146_3 Jul 14, 2025 · Service Bulletin/Repair Instructions
How to identify and when to replace a leaking strut - V1719012012855_79 Jun 9, 2025 · Service Bulletin/Repair Instructions
Volkswagen Engine Oil Quality Standards (U.S. Only) - V8720022061094_9 May 12, 2025 · Service Bulletin/Repair Instructions
How to check for HVAC system leaks using nitrogen. - V4418012043620_7 May 22, 2025 · Service Bulletin/Repair Instructions
Using Alignment Sheet Submission Form - V1719012012855_78 Apr 21, 2025 · Service Bulletin/Repair Instructions
Volkswagen Engine Oil Quality Standards - V1917012022548_14 Feb 12, 2025 · Service Bulletin/Repair Instructions
Identifying and Mixing Engine Coolant - V5515032021354_8 Oct 30, 2024 · Service Bulletin/Repair Instructions
Lack of paint under roof - V1719022012855_77 Oct 30, 2024 · Service Bulletin/Repair Instructions
Engine Oil Standards - V0018092053065_5 Oct 17, 2024 · Service Bulletin/Repair Instructions
Additional reporting - CampTip_RNA_VW Oct 7, 2024 · Other
Vehicle Concerns Before Recall Repair Available - V3718022033975_13 Sep 17, 2024 · Service Bulletin/Repair Instructions
Fluid requirements - V3416022034406_7 Sep 11, 2024 · Service Bulletin/Repair Instructions
Manual transmission noise diagnosing - V1719012012855_76 Sep 17, 2024 · Service Bulletin/Repair Instructions
A list of engine oil that meet Volkswagen Engine Oil Standards - V1718062017813_19 Sep 18, 2024 · Service Bulletin/Repair Instructions
How to perform the engine oil consumption measurement - V1718032037201_19 Sep 17, 2024 · Service Bulletin/Repair Instructions
Checking Engine Oil and correctly reading dip stick - V0118122014603_20 Sep 17, 2024 · Service Bulletin/Repair Instructions
How to manage software versions using VW diagnostic Tool - V0116152014815_18 Sep 11, 2024 · Service Bulletin/Repair Instructions
Recommended Gasoline Quality - V0116132033805_10 Sep 17, 2024 · Service Bulletin/Repair Instructions
Engine Misfire Diagnostic Aid - V0017132033846_23 Sep 11, 2024 · Service Bulletin/Repair Instructions
Fuel additive to help with misfire faults - TT 00-24-01 Sep 12, 2024 · Other
Wind & Water Leak Checking - V271901201189426 Aug 28, 2024 · Service Bulletin/Repair Instructions
Battery testing - V1719012012855_75 Aug 8, 2024 · Service Bulletin/Repair Instructions
Engine Oil Standards - V1719012012855_74 Jul 3, 2024 · Service Bulletin/Repair Instructions
Engine oil quality standards - TT 10-18-02_2 Jul 11, 2024 · Other
Engine Assembly Tip - TT 10-12-01_3 Jul 11, 2024 · Other
Engine Replacement Tip - V1719012012855_73 Jun 3, 2024 · Service Bulletin/Repair Instructions
Engine oil quality standards - V171901201285572 May 7, 2024 · Service Bulletin/Repair Instructions
Engine oil quality standards - TT 69-24-01 May 16, 2024 · Other
Forigen objects inside seat belt buckle - VWM1407 Nov 10, 2014 · Service Bulletin/Repair Instructions
Carefree Maintenance and VW Care Maintenance Plans Interim AdBlue Refills -? Diesel Engines Model Year 2015 and Newer - VWM1403 Jun 25, 2014 · Service Bulletin/Repair Instructions
Volkswagen Carefree Maintenance Program ? Diesel Engines Model Year 2015 and Newer
Source: NHTSA manufacturer communications files.