2022 Volkswagen Jetta

43 complaints on file, page 1 of 3.

1. Filed Sep 23, 2026Failure Sep 23, 2026Greenville, NCSteering

   The issue with the 2022 Volkswagen Jetta is the steering wheel which appears to be a known issue. A warning light and audible warning tone activate repeatedly while the car is in motion with the alert of "Travel Assist Currently Not Available". The frequency of the alert by tone and alert light is excessive and distracting while driving the car. The issue appears to be from an internal failure in the wheel's capacitive touch hands-detection sensor mat. In my 2022 Jetta, the original wheel at purchase had the exact same issue and was replaced under warranty. The wheel that Volkswagen replaced it with had the same defect, and the problem began occurring again in 2 or less years. Currently the alert begins and continues any moment that I touch any part of the bottom of the steering wheel. I communicated with Volkswagen for help and they indicated this car/VIN does not apply to any technical bulletin for them to do anything about it, but it appears based on my experience that they are knowingly providing and installing steering wheels with this issue that effects the car and driver's attention in motion.

   NHTSA complaint 11766421
2. Filed Aug 12, 2026Failure Aug 7, 2026Graniteville, SCEngine

   The vehicle is currently experiencing steady coolant loss with no external puddles.My vehicle is at 65,000 miles, placing it just 5,000 miles outside of the 60,000-mile factory powertrain warranty. This specific issue matches the exact symptoms of Volkswagen Technical Service Bulletin #2071245 (Service Action 15-23-01) regarding the premature failure of the factory head gasket.Because this is a well-documented manufacturing defect that VW.

   NHTSA complaint 11756558
3. Filed Jul 8, 2026Failure Aug 1, 2024Abilene, TXAutomatic emergency braking, Adaptive cruise control, Warnings

   My 2022 Volkswagen Jetta (purchased new) has a recurring Travel Assist/Adaptive Cruise Control safety malfunction that has existed since before approximately 24,000 miles. While driving with Adaptive Cruise Control or Travel Assist engaged, the vehicle repeatedly warns me to "Take Control of the Vehicle" or indicates my hands are not on the steering wheel even though both hands are firmly on the wheel. I often have to immediately tighten my grip to prevent the system from escalating. On numerous occasions, the vehicle has also applied the brakes unexpectedly at highway speeds when there was no apparent hazard in front of the vehicle. These unexpected braking events create a serious safety concern, especially in traffic. I drive between [XXX] and [XXX] approximately twice each month. During a typical one-way trip, the steering wheel recognition warnings may occur a dozen or more times while using Travel Assist or Adaptive Cruise Control. Unexpected braking has occurred repeatedly over the course of ownership. The vehicle has been taken to an authorized Volkswagen dealer multiple times for this same issue. Volkswagen has replaced the steering wheel multiple times, updated software, opened a Technical Assistance Center (TAC) case, and at least one technician duplicated the concern during a test drive. Despite these repeated repair attempts, the problem continues. I am reporting this because I believe the recurring Travel Assist failures and unexpected braking present an ongoing motor vehicle safety defect. Below it asks for the approximate date the incident occurred. It started approximately in XXX but it happens all of the time still. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint 11749181
4. Filed Jun 10, 2026Failure May 29, 2026Madison, ALAdaptive cruise control

   1. What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle experienced a failure related to the steering wheel assembly that caused the "Travel Assist Not Currently Available" warning to appear while driving. The issue affected the operation of the vehicle's driver assistance systems, including Adaptive Cruise Control and Travel Assist functions. An authorized Volkswagen dealership diagnosed the vehicle and confirmed that the steering wheel assembly requires replacement. The vehicle is currently available for inspection. 2. How was your safety or the safety of others put at risk? The failure caused the vehicle's driver assistance and safety systems to become unavailable while the vehicle was being operated on public roadways. The unexpected loss of Adaptive Cruise Control and Travel Assist functionality could increase driver workload and create a potential safety risk, particularly during highway driving where these systems are designed to assist with vehicle control and spacing from other traffic. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. An authorized Volkswagen dealership inspected the vehicle, retrieved diagnostic fault codes, and confirmed that the steering wheel assembly is defective and requires replacement. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has been inspected by an authorized Volkswagen dealership. The dealership diagnosed the fault and determined that the steering wheel assembly requires replacement. The dealership has submitted a goodwill assistance request to Volkswagen because the issue first occurred before the vehicle exceeded the warranty mileage limit. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The vehicle displayed a "Travel Assist Not Currently Available" war

   NHTSA complaint 11743357
5. Filed Jun 7, 2026Failure Jun 2, 2026Panama City, FLAdaptive cruise control, Assist, Warning

   Travel assist unavailable warning comes on several time a minute with a visual indicator and loud chime. Very distracting while driving. Known issue to VW

   NHTSA complaint 11742529
6. Filed Jun 6, 2026Failure Jun 6, 2026Wheaton, ILEngine

   Head Gasket, premature failure at 49k miles. Online this a very common issue for Jetta and Taos owners that Volkswagen is not addressing through a recall. This will cause engines to fail.

   NHTSA complaint 11742452
7. Filed Jun 4, 2026Failure May 16, 2026lebanon, PAService brakes

   the components that failed are the rear brakes and rotors. we no longer have the components as the vehicle would not pass inspection without having the work completed. The manufacturer sent a letter to customers affected by this issue as it is a known issue for this year/make/model. the inspection location advised that given the mileage on the vehicle there is no reason it should need this type of work performed, under 25k miles on vehicle. the only warning that was given was the letter sent by the manufacturer. we took our vehicle back to the dealership when the letter was received and were informed they would not complete the outlined work on our vehicle. now that the vehicle would not pass inspection, the brake work had to be performed so my daughter could get back and forth to work

   NHTSA complaint 11741996
8. Filed May 29, 2026Failure May 28, 2026Austin, TXAssist, Steering

   The steering wheel touch sensors has malfunctioned and whenever the steering wheel is grabbed from the bottom half, the lake keeping assist errors out and the car throws a "travel assist unavailble" in the guage cluster. My steering wheel was replaced under warranty less than a year ago for this issue, it seems to have returned (unfortunately my car is out of warranty now). VW seems to be aware that this is a wide-spread issue since they have released an internal TSB for it, but refuse to issue a warranty extension for the same.

   NHTSA complaint 11740896
9. Filed May 27, 2026Failure Oct 15, 202575,000 milesTemple, GASpeedometer/odometer, Steering

   The contact owned a 2022 Volkswagen Jetta. The contact stated while driving 70 MPH, the contact heard a dinging noise twice coming from the instrument panel. The driver assist not avaiable warning light was illuminated. An Independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed that the steering wheel needed to be replaced. The vehicle was not repaired. The contact mention the failure has occurred on several different occasions. The manufacturer was notified of the failure and offered no assistance. The failure mileage was 75,000.

   NHTSA complaint 11740386
10. Filed Apr 13, 2026Failure Apr 13, 2026Hialeah, FLAssist, Steering, Unknown or other

    I took this car in a year ago and they replaced the steering wheel because I kept getting a "travel assist" error. Not only is this problem back but has a very load chime every other min that is very distracting while driving. I have taken the car back to the dealer and they state they dont see the problem. yet it seems many VW owners are having this issue.

    NHTSA complaint 11730829
11. Filed Dec 19, 2025Failure Dec 18, 2025Walnutport, PAAir bagsCrash

    Car was hit in rear by tractor trailer, spun into another tractor trailer. Then the second tractor trailer slammed the vehicle front end first into the median. Front end crushed, driver side door caved in, rear end damage. No airbags were deployed the entire time. 55 mph (approximate) to a complete stop in a fraction of a second. The vehicle is currently in the possession of the insurance company, and it was a massive risk to my own safety. I have no idea how I did survive, and no airbags deploying makes it a very difficult situation to ever purchase a VAG vehicle again.

    NHTSA complaint 11706221
12. Filed Nov 2, 2025Failure Apr 16, 2024Morrow, GAAssist

    The “travel assist currently not available” warning keeps coming on over and over through a drive cycle. The dealer is telling me that the steering wheel needs to replaced. Since the car is out of the warranty period, they advised that the cost will be $999.

    NHTSA complaint 11697051
13. Filed Sep 7, 2025Failure Sep 6, 2025Hinckley, OHAdaptive cruise control, Warning, Assist

    Travel Assist is disabled which includes Adaptive Cruise Control and Lane Keep Assist. The warning lights flash on and off, sometimes multiple times a second, sounding a loud beeping each time. It is triggered at engine start and persists through all speeds. I have experienced it 0-70 mph. The flashing lights and associated rapid beeping indicating the failure is extremely distracting while driving. Warning lights and warning sounds are designed to alert the driver to a potential safety issue so ignoring the lights and sounds is dangerous in the event it is a different caution/warning. However, also not ignoring it is dangerous because of the frequency of the warnings which causes the driver to look away from the road. After speaking with the maintenance department at my VW dealership, they indicated that this is a widely known problem that is remedied only with the replacement of the steering wheel. There are several other sensors that are triggered by the same issue I was told by the maintenance department. They are uncertain at this time if it impacts the airbag system which is another potential safety concern. The steering wheel can only be ordered after inspection by the maintenance department and there is shortage and/or back order of the part to fix the problem.

    NHTSA complaint 11685589
14. Filed Jul 7, 2025Failure Apr 24, 2025Effort, PAElectrical system, Adaptive cruise control, Steering

    Had the steering wheel replaced once for a sensor at around 38,000 miles and the issue now popped up again around 80,000 and now it’s 90,000 still there

    NHTSA complaint 11671786
15. Filed May 27, 2025Failure May 15, 2025Richmond, VAService brakes

    - Rear brake pads. They were replaced at 22,464 miles under warranty due to premature wear, and at just 34,170 miles (less than 12,000 miles later), they are already down to 4mm. Yes, the component is available for inspection upon request. - The rapid and premature wear of the rear brake pads reduces braking efficiency and increases stopping distance, particularly in emergency situations or adverse weather. If this wear continues unnoticed, it could lead to brake failure or reduced rear braking function, creating a serious safety hazard for myself, passengers, and others on the road. - Yes. The original issue was diagnosed and confirmed by Safford Brown VW in Richmond, VA in January 2024. The dealership replaced the rear pads under warranty at that time and stated the wear was premature. Those same pads are now down to 4mm after less than 12,000 miles. - Yes. Volkswagen authorized the original replacement under warranty due to premature wear. The issue has now recurred, and I contacted Volkswagen Customer Care directly, who declined to offer a solution and redirected me back to the dealership. - No warning lamps or messages appeared. The only symptom is the abnormal wear itself, confirmed by a technician upon routine inspection. The pads were previously found to be under 2mm in 2024, and now, less than 12k miles later, are already down to 4mm—far faster than what is typical for rear pads.

    NHTSA complaint 11663209
16. Filed May 15, 2025Failure May 14, 2025Mcallen, TXFuel/propulsion system

    Difficulty gasing up the vehicle. Noticeable fuel leak coming from the rear passenger side fender well. It appears the fuel evap canister is leaking.

    NHTSA complaint 11661085
17. Filed Apr 3, 2025Failure Jul 1, 2023Los Angeles, CAService brakes, Steering, Suspension

    I bought this 2022 Jetta new on August 2022. The dealership replaced brakes on their own on July 1, 2023. This was 11 months after I purchased the vehicle. Vehicle had 10, 900 miles on 7/1/2023. On August 26, 2024 I brought the vehicle to the dealership and reported issues with the breaking system. The service technician discovered worn-out pads and break rotors needed replacement. The service department refused to complete the work because the vehicle was out of warranty. A claim was filed with Volkswagen Corporation(case #06407327). Claim was declined. Break pads and rotors are being worn-out within 11-15 months. This is a safety issue. Volkswagen Corporation refuses to recognize the mechanical issue.

    NHTSA complaint 11652587
18. Filed Jan 3, 2025Failure Jan 3, 2025Aurora, COService brakes

    Have had the car to dealer numerous times for brake noise issues. Now front and rear brakes make a growling and squealing noise especially when they are cold . Squealing and growling sounds are severe especially when backing up and the brakes are cold. All four brakes make squealing noise Noticeable scraping sound to rear brakes when brakes are not being applied. Rear brakes replaced twice. Car has just over 24,000 mi.

    NHTSA complaint 11633945
19. Filed Dec 20, 2024Failure Nov 2, 2024Aurora, COElectrical system, Fuel/propulsion system, Service brakes

    Rear brakes replaced twice on warranty. The car only has 24,000. Car remains with loud chattering brakes on all 4 brakes especially when brakes are cold. Especially loud chattering and squealing brakes still exist especially on rear brakes. Issue with a fuel valve needing to be replaced on warranty. EPS engine light on dash. Driver's door widow regulator malfunction for door not going down with one touch. Replaced under warranty. Dealer for VW stated that they would no longer do any brake repairs. Obviously, the material being used for brake materials is cheap and doesn't last. Have had situation with the main radio Information screen going blank on 2 occasions and having to do a hard reboot to get it to work. Cause unknown for screen totally going blank.

    NHTSA complaint 11631862
20. Filed Nov 25, 2024Failure Nov 9, 2024Clovis, NMElectrical system, Engine

    OBD-II port is not connected properly meaning that when a checked engine light came on I am unable to diagnose the issue.

    NHTSA complaint 11627249