2023 Volvo V90CC

1 complaint on file, page 1 of 1.

1. Filed Dec 28, 2023Failure May 1, 2023Clinton, NYExterior lighting

   I ordered this vehicle brand new in October 2022. I took delivery May 1, 2023. The problem presented itself instantly the first moment I drove the car at night. On low beams, the headlights project a very large "V" that is cut out of the upper left hand corner of the projected headlight beam. This creates a very distracting and absolutely very dangerous driving condition. The easiest way to explain this is as follows: 1) in foggy conditions, the headlights cast a triangular voided area into the foggy road ahead and the voided out area will move all over the place if you turn on the headlight turning feature. 2) in normal night conditions there is a constant voided out area in the upper left hand corner of the light beam. 3) when driving up hill at nighttime, the headlight beam will aim lower because of the fact you the car is accelerating uphill, when this occurs the voided out area I talk of gets exponentially larger and becomes not only violently dangerous, it is crazy anoying and distracting. The car can be seen anytime at my personal address. The problem has been reproduced at Alan Byer Volvo in Syracuse NY. They have a video of it and have told me that because the car is produced in such small volume they have no way of comparing it to another vehicle and therefore are unable to help me. There are no warning lamps that have ever come up on the car which now has 9500 miles on it.

   NHTSA complaint 11562437