Model year

2004 Volvo VNL

Heavy truck, diesel, 6x4, built in United States. Owner complaints on file from Jan 21, 2004 to Dec 4, 2009.

Recall campaigns covering this model year6332k vehicles or units across those campaigns
Owner complaints55.0 times the median 2004 heavy truck
Severity index20.02004 heavy trucks average 29.4
First 24 months2Complaints in its first two years
Complaints over time

Complaints about the 2004 Volvo VNL peaked in 2009, with 3 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

01232004200620083201020122014201620182020202220242026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

40% of complaints about the 2004 Volvo VNL name steering

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Steering
2
Engine and cooling
1
Tires
1
Visibility and wipers
1
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

6 recall campaigns cover the 2004 Volvo VNL

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2004 Volvo VNL
CampaignFiledSubjectComponentVehiclesRemedy
10V-282Jun 24, 2010Certain factors can exist, which if left untreated may result in a ball socket separationSteering63,788Repair or modification
09V-173May 21, 2009Seal may fail allowing water and contaminants to seep into the windshield wiper motorVisibility and wipers127,764Part replacement
07V-573Dec 14, 2007On certain heavy duty trucks, the circuit protection (i.e. automatic circuit breakers) used to protect the vehicle lighting system may not provide…Electrical system104,845Part replacement
06V-021Jan 26, 2006On certain trucks equipped with d12d engines, the exhaust gas recirculation (egr) cooler inlet pipes or the pipes that connect the egr valves to…Engine and cooling33,102Repair or modification
05V-498Nov 2, 2005Certain trucks equipped with front steer axle air suspension may develop a front wheel wobble when the tires become wornWheels1,376Part replacement
05V-346Aug 1, 2005Certain heavy duty trucks fail to comply with the requirements of federal motor vehicle safety standard no. 120, "tire selection and rims for…Equipment958Part replacement
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2004 Volvo VNL

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

5 complaints on file, page 1 of 1.

  1. Filed Dec 4, 2009Failure Sep 30, 2008Houston, TXLinkages

    WEST BOUND ON 288. DID MY PRE TRIP. I WAS FULLY LOADED. I WAS IN THE MIDDLE LANE. ALL OF THE SUDDEN MY STEERING WHEEL GOT LIGHT. IT DID NOT HAVE ANY CONTROL. THE TRUCK STARTED DRIFTING TO THE RIGHT. I TRIED TO STEER TO THE LEFT. THE TRUCK DID NOT RESPOND. I STARTED TO APPLY THE BRAKES. I WAS ABLE TO BRING THE TRUCK TO A STOP WITHOUT CRASHING. I CAME WITH IN A FEW INCHES OF THE GUARD RAIL. THE TRAILER WAS OUT IN THE ROAD. TRAFFIC WAS COMING OVER A HILL AND COULD NOT SEE IT IN TIME. I HAD TO SIT AT THE TOP OF THE HILL AND DIVERT TRAFFIC. I LOOKED UNDER THE TRUCK AND SAW THE DRAG LINK SEPARATED AND DRAGGING ON THE GROUND. THE DRAG LINK WAS NOT SERVICEABLE. I THOUGHT IT WAS SUPPOSED TO BE LIFE TIME. THE PREVENTIVE MAINTENANCE WAS DONE BY TRIMAC IN DEAR PARK, TX. I STILL HAVE THE BROKEN DRAG LINK. THIS WAS A VERY SCARY EVENT AND I SOLD THE TRUCK. IF SOMEONE HAD BEEN IN THE RIGHT LANE, THERE WOULD HAVE BEEN A CRASH.

    NHTSA complaint 10294908
  2. Filed Nov 17, 2009Failure Aug 16, 2009500,000 milesMT. Crawford, VASteeringCrash

    DRAG LINK CAME LOOSE WHILE OUR DRIVER WAS PULLING A LOAD ON INTERSTATE 81. HE LOST ALL STEERING AND DROVE INTO A GUARDRAIL. THE TOTAL COSTS FOR REPAIRS TO US WAS $17,022.93. THE TRACTOR HAD JUST BEEN SERVED AND THE DRAG LINK APPEARED FINE AT THAT TIME. WE HAVE NOTICED THEM FAILING IN THE PAST AND CHANGED THEM REGULARLY. *TR

    NHTSA complaint 10292527
  3. Filed Apr 17, 2009Failure Mar 25, 2009688,000 milesLOS Angeles, CAEngine and engine cooling

    MY VOLVO TRUCK STARTED HAVING LOW POWER PROBLEM AFTER A CERTIFIED VOLVO DEALER REPLACED COPPER CUPS ON IT. TO FIX THAT PROBLEM, I TOOK THE TRUCK TO ANOTHER CERTIFIED VOLVO DEALER, WHO REPLACED EGR VALVE,WHICH WAS UNDER WARRANTY. ACCORDING TO THEM, IT WAS SUPPOSED TO RESOLVE THE PROBLEM, BUT IT DID NOT. IT STILL HAD LOW POWER. I BROUGHT IT BACK TO THEM. AFTER TESTING IT FOR THE SECOND TIME, THEY SAID THAT COPPER CUPS WERE THE PROBLEM AND SUGGESTED ME TO TAKE IT BACK TO THE DEALER WHO FIXED THEM. I FOLLOWED THEIR ADVICE AND FOR THE SECOND TIME TOOK IT BACK TO THE FIRST DEALER. HE FOUND LOW BOOST POWER, WHICH IS ALSO UNDER WARRANTY, BUT DID NOT GUARANTEE THE CORRECTION OF THE PROBLEM. LAST MONTH I SPEND MORE THAN $6,000 ON FIXING MY TRUCK, BUT THE SITUATION IS GETTING WORSE INSTEAD OF GETTING BETTER. SINCE I BOUGHT THE TRUCK IN JULY OF 2007, I'VE SPENT $16,000 ON ITS REPAIRS. ALL REPAIRS WERE DONE BY VOLVO DEALERS. I'VE GOT ALL THE RECEIPTS. *TR

    NHTSA complaint 10265699
  4. Filed Apr 27, 2005Failure Apr 20, 2005Warsaw, NYTires

    THERE WERE TWO RECAPPED TIRES PLACED ON THE REAR-EXTENDED LIFT AXLE OF A DUMP TRUCK. WHILE DRIVING 55 MPH ONE TIRE BLEW OUT, AND THE OTHER TIRE SEPARATED WHILE CARRYING A LOAD. UPON SPEAKING WITH THE RETAILER THEY REFERRED THE CONSUMER TO THE WHOLESALER. NEITHER CLAIMED RESPONSIBILITY, AND REFERRED HER TO J.P. BURNS WHO WAS A RECAPPING SPECIALIST IN NEW YORK. *AK *SC *JB

    NHTSA complaint 10119236
  5. Filed Jan 21, 2004Failure Jun 17, 20032,000 milesDowning, WIExterior

    GLASS MIRRORS VIBRATED TO THE POINT WERE IT WAS DIFFICULT TO SEE. *AK

    NHTSA complaint 10055494
Source: NHTSA ODI complaints file.
Investigations

2 NHTSA investigations on file

  • RQ11001 Recall query, Visibility and wipers
    Volvo Sleeper glass de-bonding
    Opened May 23, 2011, closed Jan 20, 2012
  • EA09003 Engineering analysis, Steering
    Drag Link Failure
    Opened Jan 15, 2009, closed Jul 6, 2010 · led to a recall
Source: NHTSA ODI investigations file.
Service bulletins

69 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.

  • V728-005A 202308 Aug 14, 2023 · Service Bulletin/Repair Instructions
    TSB: Barksdale Leveling Valve, Leak Test
  • CBR-2120 202308 Aug 29, 2023 · Service Bulletin/Repair Instructions
    CBR: Volvo VHD & VN Models - Vehicle Wil Not Start, PTO Active Message Displayed In Cluster, PTO Light On When PTO Switch Is Turned Off
  • CBR-2112 202307 Jul 24, 2023 · Service Bulletin/Repair Instructions
    CBR: Programming Failure - Chassis With Cummins Engine And An Allison Transmission
  • CBR-2201 Aug 29, 2022 · Service Bulletin/Repair Instructions
    Engine Control Module (EMS) Software (MSW) Information – August 2022; Improvement List (Change Log) - US21+OBD22 (13L VGT, TC) And US17+OBD22 (11L) Emissions
  • KC-435 Jun 7, 2022 · Service Bulletin/Repair Instructions
    Volvo Chassis - Equipped with An Automated Manual Transmission (AMT, iShift) - SNV 19-002 - AMT Oil Filter Housing Corrosion
  • KC-2174 Jun 15, 2022 · Service Bulletin/Repair Instructions
    Volvo Chassis - Drag Link Inspection And Replacement Criteria
  • KC-2028 Jun 17, 2022 · Service Bulletin/Repair Instructions
    AMT Control Housing Bench Testing - False Failures
  • KC-2107 Jun 3, 2022 · Service Bulletin/Repair Instructions
    DEF Level (UQLS) Sensor Troubleshooting Guide - US17+OBD16 Emissions and Newer
  • KC-2112 Jun 21, 2022 · Service Bulletin/Repair Instructions
    Programming Failure - Chassis With Cummins Engine And An Allison Transmission
  • KC-2116 Jun 3, 2022 · Service Bulletin/Repair Instructions
    NOx Sensor Troubleshooting Guide - US10+OBD13 And Newer Emissions
  • KC-2119 Jun 21, 2022 · Service Bulletin/Repair Instructions
    DTC U012100 - Lost Communication With Anti-Lock Brake System (ABS) Control Module, No Additional Information
  • KC-2143 Jun 21, 2022 · Service Bulletin/Repair Instructions
    (Back Office) - Cruise Control Inoperative After Updating Software VECU5 Without ESP Package (UESP)
  • KC-2165 Jun 3, 2022 · Service Bulletin/Repair Instructions
    DEF Pump Troubleshooting Guide - US10+OBD13 And Newer Emissions
  • KC-2171 Jun 3, 2022 · Service Bulletin/Repair Instructions
    Temperature Sensor Troubleshooting Guide - US10+OBD13 And Newer
  • KC-405 Jun 21, 2022 · Service Bulletin/Repair Instructions
    Warranty Automated Manual Transmission ( AMT, I-Shift, mDrive ) Control Housing Assembly; Guidelines For Filing A Claim For Chassis Return Visit With Transmission Issues After A Repair Requiring Control Housing Removal And Reinstallation - US07 And Newer
  • KC-732 Jun 6, 2022 · Service Bulletin/Repair Instructions
    Unable To Retrieve "On Request" Messages For PeopleNet Or Omnitracs Modules Installed On The DL5 Data Link; Third Party Electronic Log Device Not Reporting Certain Data
  • KC-2107 May 26, 2022 · Service Bulletin/Repair Instructions
    DEF Level (UQLS) Sensor Troubleshooting Guide - US17+OBD16 Emissions and Newer
  • KC-726 May 31, 2022 · Service Bulletin/Repair Instructions
    Fuel Level Gauge Reading Incorrect In The Instrument Cluster
  • SNV22-003 May 13, 2022 · Service Bulletin/Repair Instructions
    The Diagnostic Process
  • KC-636 May 16, 2022 · Service Bulletin/Repair Instructions
    Volvo Fault Code MID 144 PSID 204 FMI 9
  • KC-639 May 17, 2022 · Service Bulletin/Repair Instructions
    Volvo SNV15-008 Vocom Adapter ( 88890300 ) May Lock Up When Updating Firmware
  • KC-640 May 17, 2022 · Service Bulletin/Repair Instructions
    Volvo Chassis - Dealer Support Communication - Selecting The Proper SR Area For Creating An eService
  • KC-642 May 17, 2022 · Service Bulletin/Repair Instructions
    Volvo Chassis - Bendix ABS6 TO ABS8 Service Information
  • KC-647 May 17, 2022 · Service Bulletin/Repair Instructions
    Volvo Chassis Ghost Codes Due To Poor Grounding
  • KC-649 May 17, 2022 · Service Bulletin/Repair Instructions
    Volvo SNV14-035 When And How To Contact Tech Support ( eService & Phone )
  • KC-650 May 17, 2022 · Service Bulletin/Repair Instructions
    Volvo Chassis - Fuel Level Gauge Slow To Respond To Changes In Fuel Level
  • KC-660 May 17, 2022 · Service Bulletin/Repair Instructions
    Volvo Chassis - PTO Pump Speed Calculator
  • Service Manager Feb 3, 2022 · Service Bulletin/Repair Instructions
    Shipping and Handling of Volvo Lithium-ion 48V Mild Hybrid Battery to Global Battery Solutions (GBS)
  • 356EN01 Feb 9, 2022 · Service Bulletin/Repair Instructions
    VIDA QR Scanner Mobile App
  • KC-66 Apr 27, 2022 · Service Bulletin/Repair Instructions
    Volvo Chassis - LED Headlights Conversion Programming Procedure - Model VNL
  • KC-784 Mar 23, 2022 · Service Bulletin/Repair Instructions
    Volvo Chassis - Diagnostic Trouble Code ( DTC ) P0420 Illuminating The Malfunction Indicator Lamp (MIL)
  • KC-395 Jan 19, 2022 · Service Bulletin/Repair Instructions
    Instrument Cluster Programming - Programming Fails Or Errors Display When Replacing An Instrument Cluster With A Newer Part Number (Conversion Kit) - US04 To US10 Chassis (9-Pin Diagnostic Connector)
  • KC-392 Jan 19, 2022 · Service Bulletin/Repair Instructions
    Volvo Chassis - Driveline (Driveshaft, Propeller Shaft) Ride Height And Angle, Measurement And Calculation; Pinion Angle Measurement - Model Year 1996 And Newer
  • KC-271 Jul 29, 2021 · Service Bulletin/Repair Instructions
    "Intermittent Occurrences Of Very Brief Loss Of Power, Engine Stumble Or Hiccup Lasting Much Less Than A Second, Most Frequently Between 1500 And 1700 RPM, No Diagnostic Trouble Codes (DTC ) Generated - All Common Rail Fuel System Chassis"
  • KC-2086 May 25, 2021 · Service Bulletin/Repair Instructions
    Volvo Chassis - Model VN - Updated Chassis Fairing DEF Door Magnet/Plate
  • K41105570 Feb 14, 2020 · Service Bulletin/Repair Instructions
    Instrument Cluster Programming - Programming Fails Or Errors Display When Replacing An Instrument Cluster With A Newer Part Number (Conversion Kit) - US04 To US10 Chassis (9-Pin Diagnostic Connector)
  • K44250068 Feb 6, 2020 · Service Bulletin/Repair Instructions
    Volvo Chassis - SNV 14-026 P111C Compressor Discharge Temperature Sensor
  • K21533201 Nov 18, 2019 · Service Bulletin/Repair Instructions
    Volvo Chassis - Discharge Recirculation Valve (DRV) - FSB 258-029 , Engine Turbocharger Compressor Bypass Valve Deletion Kit , Installation
  • K68033394 Nov 6, 2019 · Service Bulletin/Repair Instructions
    Volvo Chassis - Volvo Fusion 2 Collision Warning System Information
  • K17408563 Nov 1, 2019 · Service Bulletin/Repair Instructions
    Volvo Chassis - Rain Sensor Bracket Removal And Installation Procedure when Using An Aftermarket Windshield
  • K15812145 Oct 9, 2019 · Service Bulletin/Repair Instructions
    Volvo Chassis - SNV 15-016 Documented Process For Engine Oil Consumption - All Emissions, All Model Years
  • K37146742 Jul 2, 2019 · Service Bulletin/Repair Instructions
    US07 / US10 D13 Turbocharger Gasket
  • K62132009 Jun 18, 2019 · Service Bulletin/Repair Instructions
    Volvo Chassis - SNV16-007 Telematics Gateway ( TGW ) Goes Offline Due To VIN Mismatch When Test Engine ECU Is Installed
  • K86900043 Jun 13, 2019 · Service Bulletin/Repair Instructions
    Exhaust Gas Recirculation (EGR) System - Fault Codes SPN 412 FMI 0,2,5; Diagnostic Trouble Codes (DTC) P040A, P040B, P1121 - Temperature Sensor Inspection
  • K14701433 Feb 26, 2018 · Service Bulletin/Repair Instructions
    Diagnostic Trouble Code ( DTC ) P009E - 73 - Fuel Pressure Relief Control Performance / Stuck Off - GHG17 ( US17 ) Chassis With Common Rail Fuel System, Updated to reflect GHG17 software release
  • K24483157 Feb 22, 2018 · Service Bulletin/Repair Instructions
    Diagnostic Trouble Codes ( DTC ) P208E And P103B Logging With Possible Derate ( SCR Inducement ) - OBD15, US14+OBD16 Emissions And Newer Rewrote test procedure for better clarity.
  • K24400052 Feb 20, 2018 · Service Bulletin/Repair Instructions
    Volvo Chassis - Equipped With An Automated Manual Transmission (AMT, I-Shift ) - Error Code 126 Displayed In Premium Tech Tool (PTT ) While Performing The Calibration Procedure After The Shift Control Housing Has Been Removed And Installed, Rewritten to imp…
  • K97651904 Feb 12, 2018 · Service Bulletin/Repair Instructions
    Volvo Chassis - Diagnostic Trouble Code ( DTC ) P2459 Lighting The Malfunction Indicator Lamp ( MIL ); Possible Frequent Regeneration Requests - OBD15 And US14+OBD16 (Non-Common Rail) Chassis, Changed repair instructions to reflect OBD16 software release
  • K52326370 Feb 6, 2018 · Service Bulletin/Repair Instructions
    Volvo Chassis - Diesel Exhaust Fluid ( DEF ) Contamination In Fuel System, Inspection And Repair - US10 to US14 ( Non-Common Rail Fuel System ) Removed information for common rail chassis - now has its own solution.
  • K14701433 Jan 30, 2018 · Service Bulletin/Repair Instructions
    Diagnostic Trouble Code ( DTC ) P009E - 73 - Fuel Pressure Relief Control Performance / Stuck Off - GHG17 ( US17 ) Chassis With Common Rail Fuel SystemChanged repair instructions to reflect new procedures
  • K14637412 Jan 18, 2018 · Service Bulletin/Repair Instructions
    Diagnostic Trouble Code ( DTC ) P0194 - 00 - Fuel Rail Pressure Sensor ( RPS ), Circuit Erratic, Intermittent - US17 ( GHG17 ) Emissions And Newer ( Common Rail Fuel System ); Common Model Years 2017 And 2018Changed repair instructions to reflect new proced…
  • K97651904 Jan 12, 2018 · Service Bulletin/Repair Instructions
    Volvo Chassis - Diagnostic Trouble Code ( DTC ) P2459 Lighting The Malfunction Indicator Lamp ( MIL ); Possible Frequent Regeneration Requests - OBD15 And Newer ChassisUpdated to reflect release of FSB284-064 (Above)
  • K82320750 Jan 12, 2018 · Service Bulletin/Repair Instructions
    Automated Manual Transmission ( AMT - F ) ( I-Shift) Clutch Valve Unit ( CVU ) Makes Intermittent Buzzing Noise With The Key On And Engine OffChanged repair information to reflect new software available.
  • K05680314 Jan 12, 2018 · Service Bulletin/Repair Instructions
    Volvo Chassis - Equipped With Volvo Active Driver Assist ( VADA ), With Or Without Lane Departure Warning ( LDWS ) - Diagnostic Trouble Code ( DTC ) SPN 516103 FMI 19, Bendix Code 167 With Possible "Lane Departure Warning Malfunction" Message - US17 And Newer
  • K86412082 Jan 10, 2018 · Service Bulletin/Repair Instructions
    Engine Diagnostic Trouble Codes ( DTC's ) P24A0 And P249F Lighting The Malfunction Indicator Lamp ( MIL ) - OBD15 (Commonly Model Year 2016) And NewerUpdated to reflect release of FSB284-064 (Above)
  • K51683834 Jan 10, 2018 · Service Bulletin/Repair Instructions
    Volvo Chassis - Diagnostic Trouble Code ( DTC ) P0128, Diagnostic And Repair - US14+OBD13 (Commonly Year Model 2015) And NewerUpdated to reflect release of FSB284-064 (Above)
  • K27690302 Jan 10, 2018 · Service Bulletin/Repair Instructions
    Volvo Chassis - Diagnostic Trouble Code ( DTC ) P226C Intermittently Lighting The Malfunction Indicator Lamp ( MIL ) - OBD15 And OBD16 Conventional ChassisUpdated to reflect release of FSB284-064 (Above)
  • K15164821 Jan 10, 2018 · Service Bulletin/Repair Instructions
    Volvo Chassis - Diagnostic Trouble Code ( DTC ) P2002, Diagnostic Information - OBD13 And NewerUpdated to reflect release of FSB284-064 (Above)
  • K03179378 Jan 10, 2018 · Service Bulletin/Repair Instructions
    Service Only Regen Requested With No Warning. Active Fault Codes P24A4 / P10FE - OBD15 And OBD16 Chassis; Does Not Apply To US17 (Common Rail Fuel System) ChassisUpdated to reflect release of FSB284-064 (Above)
  • K84412328 Jan 9, 2018 · Service Bulletin/Repair Instructions
    Diagnostic Trouble Code ( DTC ) P249C Intermittently Lighting The Malfunction Indicator Lamp ( MIL ) - OBD15 And OBD16, Model Year ( MY ) 2016 and 2017 ChassisUpdated to reflect release of FSB284-064 (Above)
Source: NHTSA manufacturer communications files.