Complaints over time
Complaints about the 2020 Volvo XC60PHEV peaked in 2025, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2020 Volvo XC60PHEV
SUV, plug-in hybrid, built in Sweden. Owner complaints on file from Oct 30, 2025 to Oct 30, 2025.
Recall campaigns covering this model year1291 vehicles or units across those campaigns
Owner complaints1Below the median 2020 suv
Severity index0.02020 suvs average 5.6
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2020 Volvo XC60PHEV name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2020 Volvo XC60PHEV
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 24V-788 | Oct 23, 2024 | Pushrod screw joint, connecting to the brake pedal to the hydraulic brake unit, may be loose | Brakes | 291 | Repair or modification |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2020 Volvo XC60PHEV
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Oct 30, 2025Failure Jul 15, 2025Jersey City, NJElectrical system
I received notice of a recall from Volvo related to my XC60 hybrid's battery over the summer. I took the car in to Prestige Volvo in East Hanover on July 15 to get it checked. They stated the battery had bad cells and needed repair. They said the car was not safe to drive and the repair could take a month due to a backorder. I got the car back in August and shortly thereafter, there was a "hybrid system failure" warning and the battery would not charge. I took the car back to Prestige on Sept. 23 and they stated the cell they replaced was bad and the repair would need to be done again and that there was no courtesy car available to use. They stated they did the repair a second time and the replacement cells were also bad. As of today, Oct. 30, they still have the car and they do not know when it will be repaired. I have reached out to Volvo corporate, who has not responded. I have not had a fully functioning car since July and it is entirely because Volvo has been unable to complete the recall work properly and in a timely fashion.
NHTSA complaint 11696568
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
69 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- 36863.4.0 Jul 28, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: DIM Message and DTC IEM P0C0500. 1. Erase the DTC 2. Test drive the vehicle in electrical mode and accelerate until the vehicle reaches a minimum of 30 km/h (19 mph). 3. Perform a new VIDA readout If the DTC IEM P0C0500 does not… - 33031.6.0 May 23, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Text plus 1 .jpg attachment - If remote control key is not detected by the car and shows message in DIM "Car key not found" or if functions such as lock/unlock are not working, please follow advice for detecting key - 36496.10.0 May 7, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Intermittent knocking noise during acceleration. If the sound corresponds to attached sound file, change front drive shafts to the below part numbers. - 36376.6.0 May 7, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Text only no attachments - Before replacing a cell module, make sure the latest BECM software is downloaded. This is important for utilizing the VIDA method described here and receiving the correct cell balancing diagnostics aft… - 34521.11.1 May 7, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Headlamp condensation inside lens - information/leak test. If the result is not ok (air leak), it is ok to replace the headlamp - 35503.4.0 May 6, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Panoramic sunroof, sealing strip has a gap - 35526.1.8 Apr 23, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Text plus 2 PDFs and 1 .PNG Oil Consumption test. Perform the test. Follow service procedure Description and Service sections updated to clarify that vehicle reports are not required. - 37809.1.1 Apr 7, 2026 · Service Bulletin/Repair Instructions
This is a TJ text only - The purpose of this TJ is to be a master reference list to easily identify any components that are on prior approval. This TJ will be regularily updated as items are added or removed from prior approval. Current items under pri… - 34521.10.0 Mar 21, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Headlamp condensation inside lens - information/leak test. If the result is not ok (air leak), it is ok to replace the headlamp - 37773.1.2 Mar 19, 2026 · Service Bulletin/Repair Instructions
This is a TJ - Text only no attachments - If customer experiences an incorrect ambient temperature reading in DIM (Driver Information Module) or reduced A/C performance, follow the advice under Service. Please refer to the wiring diagram in VIDA to locate t… - 34295.9.0 Mar 10, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Text plus 2 attachments 1 PDF and 1 PNG - High Voltage Battery repairs. Always repair the battery according to the methods in VIDA. This TJ is a guide to the kinds of repairs that can be done instead of a complete HV battery rep… - 36376.5.1 Mar 7, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Text only no attachments - Before replacing a cell module, make sure the latest BECM software is downloaded. This is important for utilizing the VIDA method described here and receiving the correct cell balancing diagnostics aft… - 33183.9.1 Mar 7, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: If a vehicle with panorama roof shows symptom of a rattling noise when opening, follow the description under Service. If the analysis shows that the rattling noise comes from the roller blind, similar to the noise in the attache… - 35842 Jan 13, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Text plus 1 jpg and 1 mp4 file -- If there is a strange chafing or creaking noise when turning the steering wheel, follow the advice under Service. - 36757 Jan 8, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Text plus TJI 528994 - Charge Lid Hard to open/close. begin with replacing the actuator in the lock mechanism - TJ 34498 Jan 6, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Text plus TJI-516730-1_1_0 Headliner, squeak/rattle noise If a squeaking noise can be heard from the headlining around the sun roof, see instructions under Service referring to TJI-516730-1_1_0 - 34521 Dec 20, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: Headlamp condensation inside lens - information/leak test. If the result is not ok (air leak), it is ok to replace the headlamp - 37624 Dec 19, 2025 · Service Bulletin/Repair Instructions
This is a TJ - Text only no attachments If a decision is taken to replace a cell module and the vehicle has VDN code CK04, please follow information under "Service." f you are replacing a cell module and the vehicle has VDN code CK04, please install the SP … - 36902 Dec 19, 2025 · Service Bulletin/Repair Instructions
This is a TJ - Text plus 2 jpeg files and 1 mp4 file - If customer complains of the hood being hard to close or "Open Hood" DIM message, please follow advice under "service". And before replacing any parts, follow the 3 steps in the instructions. - 37624 Dec 13, 2025 · Service Bulletin/Repair Instructions
This is a TJ - Text only no attachments If a decision is taken to replace a cell module and the vehicle has VDN code CK04, please follow information under "Service." f you are replacing a cell module and the vehicle has VDN code CK04, please install the SP … - 19245 Dec 6, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal. Vehicle type and platform identification. - TJ36902.1.0-2025-10-31 Nov 7, 2025 · Service Bulletin/Repair Instructions
This is a TJ - Text plus 2 jpeg files and 1 mp4 file - If customer complains of the hood being hard to close or "Open Hood" DIM message, please follow advice under "service". And before replacing any parts, follow the 3 steps in the instructions. - TJI VCC-517278-1 Nov 1, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: Prior Approval - lack of airflow combined with a poor cooling performance follow the advice under service. - AC pressure check Nov 1, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: Prior Approval - lack of airflow combined with a poor cooling performance follow the advice under service. - TJ34648.5.0-2025-10-29 Nov 1, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: Prior Approval - lack of airflow combined with a poor cooling performance follow the advice under service. - 37438 Sep 25, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: iCUP IHU - Software Download failure. Follow the recommended procedure depending on the MY (Model Year) of the vehicle - 37428 Sep 8, 2025 · Service Bulletin/Repair Instructions
This is a Tech Journal - If a customer complains that RTTI information is NOT visible in the navigation system when an internet connection is available (globe in the top left corner), follow the instructions under "service". This Technical Journal hand… - 36048 Jul 31, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: Alleged issues with Intellisafe functionality. Please inform the car user of Intellisafe functionality and limitations in case of alleged issues with Intellisafe. The owner's manual is a good source of information together … - 37438 Jul 23, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: iCUP IHU - Software Download failure. Follow the recommended procedure depending on the MY (Model Year) of the vehicle - 35912 Jul 23, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: AC evaporator repair, additional parts needed. Add resister in line jumper cable. - 36916 Jul 2, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: VCM Backup Battery Replacement with VCM-U105000. Replace the VCM Backup Battery and download the relevant Software. - 36814 Jun 13, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: Transmission Shifts From D or R to P Immediately After Starting. This symptom can occur if the driver changes the position of the gear shifter from P to D or R very quickly after starting the engine and the starting process is n… - 35755 Jun 13, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: BEV and LR-PHEV SW Update for High Voltage Battery Balancer. The Balancer software must be upgraded to version OTG_192-411899-H00-029 or higher - TJ31514.1.0 May 20, 2025 · Service Bulletin/Repair Instructions
this a Technical Journal: ASDM = Active Safety Domain Master To prevent unnecessary replacements of ASDM and as a troubleshooting aid for the Intellisafe system, please follow the advice in Technical Journal - 35755 May 16, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: BEV and LR-PHEV SW Update for High Voltage Battery Balancer. The Balancer software must be upgraded to version OTG_192-411899-H00-029 or higher - 36814 May 2, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: Transmission Shifts From D or R to P Immediately After Starting. This symptom can occur if the driver changes the position of the gear shifter from P to D or R very quickly after starting the engine and the starting process is n… - 8501 Apr 10, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: Remote connection, BOMGAR application. Before joining a remote session: •Connect a suitable battery maintainer/charger and verify that the battery voltage indicated in VIDA is between 12.5V and 14.9V. •Connect to the v… - 36961 Mar 18, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: Improved 12V battery test in VIDA. Service: Don´t charge the battery before the test, jump start the vehicle if needed. Read out the vehicle with VIDA and start the test. - TJ 34295 Mar 18, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: High Voltage Battery repairs. Always repair the battery according to the methods in VIDA. - 36048 Mar 11, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: Alleged issues with Intellisafe functionality. Please inform the car user of Intellisafe functionality and limitations in case of alleged issues with Intellisafe. The owner's manual is a good source of information together … - 37235 Feb 28, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: Changed front fog/cornering lights behavior. This logic of the cornering lights is now changed in the cars with software version 3.3.16 or later - 37149 Feb 27, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: Replacement of Wiper Blades. Follow steps 1-7 - S10303 Feb 21, 2025 · Service Campaign
Volvo Cars USA LLC and Volvo Car Canada LTD on behalf of the Volvo Car Corporation has decided to launch Service Action S10303 on certain model year 2025 EX90 vehicles. Volvo Car Investigations have identified that there is a pairing issue with the key… - S10303 Feb 13, 2025 · Service Campaign
Volvo Cars USA LLC and Volvo Car Canada LTD on behalf of the Volvo Car Corporation has decided to launch Service Action S10303 on certain model year 2025 EX90 vehicles. Volvo Car Investigations have identified that there is a pairing issue with the key… - 36257 Jan 30, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: Climate system heating performance (HVCH). Replace HVCH. - 36814 Jan 27, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: Transmission Shifts From D or R to P Immediately After Starting. This symptom can occur if the driver changes the position of the gear shifter from P to D or R very quickly after starting the engine and the starting process is n… - 37175 Jan 16, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: Vehicle/Connectivity report checklist. To provide timely and high-quality feedback to the appropriate department or factory - 8501 Jan 16, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: Remote connection, BOMGAR application. Before joining a remote session: •Connect a suitable battery maintainer/charger and verify that the battery voltage indicated in VIDA is between 12.5V and 14.9V. •Connect to the v… - 34521 Nov 1, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: Headlamp condensation inside lens - information/leak test. If the result is not ok (air leak), it is ok to replace the headlamp - 36277 Oct 25, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: White patch defect in paint when removed rapgard. Expose vehicle to outside daylight for 48hrs. - 34647 Oct 25, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: DIM message about parking brake. Manually order and download software part number 32429456 - 37070 Oct 22, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: Apple CarPlay Not OK - iPhone with USB-C, SENSUS. The 56 kO resistor ensures safe and appropriate power delivery. - 36814 Oct 22, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: Transmission Shifts From D or R to P Immediately After Starting. This symptom can occur if the driver changes the position of the gear shifter from P to D or R very quickly after starting the engine and the starting process is n… - TJ31543 Oct 22, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: Software Upgrade / Download Guide. If one control unit is upgraded and not all, it may result in various problems. - 36863 Oct 17, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: DIM Message and DTC IEM P0C0500. 1. Erase the DTC 2. Test drive the vehicle in electrical mode and accelerate until the vehicle reaches a minimum of 30 km/h (19 mph). 3. Perform a new VIDA readout - TJ19245 Oct 16, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal. Vehicle type and platform identification. - 37000 Oct 15, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: Outer rear view mirror intermittently not folding. May required replacing terminals. - 36757 Sep 21, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: Charge Lid Hard to open/close. begin with replacing the actuator in the lock mechanism - 36048 Sep 21, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: Alleged issues with Intellisafe functionality. Inform the customer of the functions and limitations - 37048 Sep 5, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: Difficulty clearing SODx DTCs. put the car in usage mode "Driving" and continue the erasing process
Source: NHTSA manufacturer communications files.