By year
Owner complaints about Workhorse vehicles peaked at 136 in 2010
Owner complaints filed with NHTSA, 2000 to 2026. 2026 runs through October.
Source: NHTSA ODI complaints and recalls files. Complaints are not verified by NHTSA.
Make
Workhorse
The complete NHTSA record for Workhorse vehicles: owner complaints, recall campaigns, defect investigations and manufacturer communications, for every model and model year on file.
Most Workhorse recalls are filed by Navistar, part of Workhorse.
Owner complaints in the last five years8472 on file in all, across 23 models
Recall campaigns200 in five years
Severity index7.4Crash, fire, injury or death per 100 complaints
Investigations328 service bulletins
Components
Brakes draws the most owner complaints about Workhorse vehicles, 47% of them
Share of all owner complaints on file, by component.
Source: NHTSA ODI.
Models
The W22 has the most complaints of any Workhorse model
Every Workhorse model with complaints or recalls on file, by complaints. Counts are not rates: NHTSA publishes no sales volumes.
| Model | Model years | Complaints | Severity index | Recalls | Investigations |
|---|---|---|---|---|---|
| W22 | 2000 to 2011 | 323 | 7.1 | 19 | 8 |
| Chassis | 2003 to 2004 | 56 | 7.1 | 2 | 0 |
| W20 | 2000 to 2008 | 33 | 6.1 | 15 | 14 |
| P320032 | 1999 to 2002 | 30 | 6.7 | 3 | 0 |
| P30 | 2000 to 2002 | 7 | 0.0 | 0 | 0 |
| W24 | 2000 to 2006 | 4 | 25.0 | 5 | 2 |
| P32 | 2004 to 2006 | 4 | 25.0 | 3 | 0 |
| W21 | 2001 to 2008 | 3 | 33.3 | 8 | 0 |
| W18 | 2005 to 2008 | 3 | 0.0 | 5 | 0 |
| P3500 | 2001 to 2005 | 3 | 0.0 | 0 | 0 |
| P320042 | 1999 to 2001 | 2 | 0.0 | 3 | 0 |
| Class A | 2006 to 2007 | 1 | 0.0 | 4 | 0 |
| R20 | 2008 | 1 | 0.0 | 1 | 0 |
| W42 | 2001 to 2012 | 0 | None | 15 | 0 |
| P42 | 2001 to 2007 | 0 | None | 7 | 0 |
| W62 | 2010 to 2012 | 0 | None | 6 | 0 |
| W52 | 2004 to 2006 | 0 | None | 3 | 0 |
| FE20 | 2005 to 2006 | 0 | None | 2 | 0 |
| 38S | 2010 | 0 | None | 1 | 0 |
| R26 | 2011 | 0 | None | 1 | 0 |
| Stepvan | 2007 | 0 | None | 1 | 0 |
| W3 | 2007 | 0 | None | 1 | 0 |
| W46 | 2011 | 0 | None | 1 | 0 |
Source: NHTSA ODI. Recall counts add campaigns across model years, so a campaign covering three years counts three times.
Latest recalls
Recent campaigns listing a Workhorse product
- 15V-112 Feb 25, 2015
Platform side plate of the affected wheelchair lifts may crack
Adaptive equipment · 117 vehicles - 14V-574 Sep 19, 2014
In the affected vehicles, the weld joining the right hand side exhaust down pipe to the exhaust manifold may fatigue
Engine and cooling · 6,481 vehicles - 13V-512 Oct 17, 2013
In the affected vehicles, the brake fluid level indicator (FLI) may not properly detect a low brake fluid level situation and warn the driver
Brakes · 2,016 vehicles - 13V-054 Feb 20, 2013
Brake fluid level indicator (FLI) may not properly detect a low brake fluid level situation and warn the driver
Brakes · 3,226 vehicles - 11V-326 Jun 15, 2011
Steering wheel components do not meet design specifications
Steering · 46 vehicles - 10V-348 Jul 27, 2010
Fuel-fill cap assemblies used to seal the unused side of the dual-fill gasoline fuel tank were produced with a hose material that did not meet…
Fuel system · 1,328 vehicles - 10V-314 Jul 6, 2010
#5 and #6 fuel lines may crack at the fastening point to the common fuel rail and cause a fuel leak
Engine and cooling · 39 vehicles - 10V-158 Apr 16, 2010
Low resistance electrical short in the alternator's voltage regulator may occur
Electrical system · 521 vehicles - 09V-456 Nov 19, 2009
Heater element in these assemblies may be defective which could cause the unit to create smoke or sparks
Equipment · 269 vehicles - 09V-110 Apr 3, 2009
When combined with occasional or seasonal vehicle operation may experience calipers sticking in the applied position
Brakes · 49k vehicles
Source: NHTSA ODI recalls file.