2008 ZAP Xebra

44 complaints on file, page 1 of 3.

1. Filed Feb 21, 2016Failure Feb 4, 2016Napa, CAService brakes

   HELLO, I'M WRITING ABOUT THE COURT DECREE ON 7/16/13 SIGNED MY JUDGE ROSEMARY COLLYER. ZAP IS SUPPOSED TO REPORT TO NHTSA REGULARLY ABOUT THE STATUS OF THE REFUND AND DISPOSITION OF EACH RECALLED VEHICLE FOR THREE YEARS. SOMEBODY FORM ZAP WORLD CONTACTED ME ABOUT A YEAR AGO. I STILL HAVE THE VEHICLE......HOW CAN YOU HELP. TY.

   NHTSA complaint 10837385
2. Filed Apr 11, 2014Failure Jul 11, 20121,905 milesWooster, OHService brakes

   THIS VEHICLE IS ALREADY RECALLED, MY VEHICLE SUFFERED A COMPLETE LOSS OR BRAKE SYSTEMS AND FORTUNATELY WAS ABLE TO BE STEERED TO AN UPHILL AREA BEFORE HITTING A SMALL RETAINING WALL. ZAP PROVIDED DOT RECALL NOTICE FOR BRAKE FAILURES TO STOP, AND RULES FOR RECALL. I HAVE FOLLOWED THESE RULES WHICH WERE DRAWN OUT FROM LATE 2012 UNTIL DECEMBER 2013. IN DECEMBER 2013 ZAP INFORMED ME I WOULD BE PAID FOR THE VEHICLE AND IT WOULD BE PICKED UP AND REMOVED IN Q1. THE VEHICLE IS STILL SITTING AT MY HOME IN OHIO. NO ONE FROM ZAP IS RESPONSIVE. WHAT ACTION SHOULD I BE TAKING? *JS

   NHTSA complaint 10579086
3. Filed Mar 17, 2014Failure Dec 31, 2013Portland, ORService brakes

   AS WITH OTHERS THAT HAVE FILED COMPLAINTS, I WAS NOTIFIED BY ZAP THAT MY VEHICLE WAS ELIGIBLE FOR A RECALL DUE TO INCURABLE FAULTS IN THE BRAKING SYSTEM. I FILED ALL THE NECESSARY PAPERWORK AND RECEIVED A LETTER THAT I QUALIFIED FOR THE BUY BACK PROGRAM. THEY WERE SUPPOSED TO PICK UP THE VEHICLE AND MAKE PAYMENT BY 12/31 THEN 1/31. I RECEIVED THE SAME CURT AND UNINFORMATIVE RESPONSE THAT OTHERS RECEIVED AND NOTHING SINCE. I CONTACTED NHTSA, WHO DIRECTED ME TO FILE A COMPLAINT WITH THE FTC. I FILED A COMPLAINT WITH THE FTC, WHO DIRECTED ME TO FILE A COMPLAINT WITH THE BBB. I FILED A COMPLAINT WITH THE BBB. ZAP DID NOT RESPOND TO THE COMPLAINT WITHIN THE DESIGNATED TIME FRAME, SO THEY WILL RECEIVE A NEGATIVE MARK ON THEIR BBB RATING. NO OTHER CURE HAS BEEN OFFERED TO ME. WHAT DOES IT TAKE TO FILE A CLASS ACTION SUIT? IS THAT OUR ONLY RECOURSE? PLEASE ADVISE. *TR

   NHTSA complaint 10573013
4. Filed Mar 11, 2014Failure Aug 8, 2013LOS Angeles, CAService brakes

   I AGREE WITH OTHER PEOPLE COMPLAINTS. WE WERE TOLD THAT WE WERE ELIGIBLE FOR THE RECALL, BUT HAVE HEARD NOTHING TOO. YET, I STILL HAVE THE TRUCK THAT CAN'T BE DRIVEN AND HAVE TO HAVE IT STORED. PLEASE HELP!!! THIS IS NOT RIGHT. *TR

   NHTSA complaint 10568538
5. Filed Mar 9, 2014Failure Jan 31, 2014Warsaw, INUnknown or other

   ZAP IS UNDER ORDER TO REPURCHASE THESE VEHICLES FOR THE PALTRY SUM OF $3100.00. THIS WAS TO HAVE BEEN COMPLETED BY 12/31/2013, EXTENDED TO 1/31/2014. I HAVE HEARD NOTHING OFFICIAL FORM THE COMPANY, HAVE NOT BEEN CONTACTED REGARDING PAYMENT AND/OR TO ARRANGE FOR PICK UP OF SAID VEHICLE. THE LAST COMMUNICATION OF ANY KIND I HAVE HAD WAS FROM RECALL@ZAPWORLD.COM ON 2/27/2014, WHICH SAID: "NEGOTIATIONS WITH NHTSA HAVE ENDED. THEY ARE WAITING FOR A RESPONSE. SHOULD KNOW BY NEXT WEEK. WILL ADVISE." *TR

   NHTSA complaint 10568046
6. Filed Mar 8, 2014Failure Dec 31, 2012Redondo Beach, CAService brakes

   I WAS NOTIFIED BY MY INSURANCE COMPANY THAT THIS VEHICLE HAD BEEN RECALLED FOR A BRAKE ISSUE. I WAS NOT NOTIFIED BY ZAP THAT THIS VEHICLE WAS NOT SAFE TO DRIVE. I DID MAKE A REQUEST TO THEM VIA CERTIFIED MAIL IN 2013 BUT, HAVE YET TO RECEIVE ANYTHING FROM THEM. WHAT IS THE STATUS OF THIS RECALL? WHAT DO I DO WITH A VEHICLE THAT CAN NOT BE INSURED AND THEREFORE NOT REGISTERED? THANK YOU FOR YOUR ASSISTANCE. *TR

   NHTSA complaint 10567985
7. Filed Mar 4, 2014Failure Mar 4, 2014Richmond, KYService brakes

   AS WITH EVERYONE ELSE HERE. I HAVEN'T RECEIVED ANY MONEY OR RESPONSE FROM ZAP JONWAY. I CALLED THE NHTSA TO SEE WHAT THEY HAD TO SAY. THE LADY TOLD ME THAT IT LOOKS LIKE THE COMPANY IS NO LONGER IN BUSINESS AND I SHOULD CALL THE FEDERAL TRADE COMMISSION (877-382-4357). I'VE DONE THAT AND FILED A COMPLAINT WITH THEM. THEY TOLD ME THAT I SHOULD ALSO CALL MY STATES ATTORNEY GENERALS OFFICE. I SUGGEST OTHER ZAP OWNERS DO THE SAME. STUCK WITH A CAR I CAN'T DRIVE OR SELL. IT'S A REAL SHAME HOW THEY HAVE TREATED THEIR CUSTOMERS. *TR

   NHTSA complaint 10567042
8. Filed Mar 1, 2014Failure Mar 14, 2012LOS Angeles, CAService brakes

   THE ZAP COMPANY HAS NOT PICKED UP VEHICLE THE GOV.'T HAS NO TEETH IN ENFORCING THE BUYBACK WHICH ZAP SAID IT WOULD DO ALMOST A YEAR AGO THEY ARE NOT GOING TO ABIDE BY THE LAW BECAUSE THEY KNOW OUR GOV.'T DOES NOTHING. *TR

   NHTSA complaint 10566598
9. Filed Feb 28, 2014Failure Jul 13, 20121,200 milesSanta Rosa, CAService brakes, Hydraulic, Unknown or other

   LIKE MANY OTHERS WHOSE COMPLAINTS I HAVE SEEN ON THIS WEBSITE, I AM A VICTIM OF ZAP'S NON-COMPLIANCE WITH THE CONDITIONS STIPULATED IN THE RECALL OF ITS 2008 XEBRAS. I RECEIVED ALL THE NOTICES, AND FOLLOWED INSTRUCTIONS TO THE LETTER OF NOT DRIVING THE VEHICLE. I EVEN HAD TO PASS ON TWO OPPORTUNITIES TO SELL THE VEHICLE, KNOWING THAT IT WAS UNSAFE. I SUBMITTED ALL THE REQUIRED PAPERWORK ON 8/28/13, PER THE FORMS AND INSTRUCTIONS SENT BY ZAP. THE CERTIFIED MAIL RECEIPT I RECEIVED FROM THE USPS CONFIRMS THAT ZAP RECEIVED SAID PAPERWORK ON 8/29/13. I WAITED AND WAITED, AND HEARD NOTHING BACK. THE DEALER I PURCHASED THE CAR FROM CLOSED SHOP. I LIVE IN THE COUNTY WHERE ZAP IS BASED, SO ASSUMED THAT FOLLOW UP WOULD BE EASY, BUT FOUND IT NEARLY IMPOSSIBLE TO TRACK DOWN A HUMAN BEING TO SPEAK TO. I FINALLY GOT A CELL PHONE NUMBER, AND IT TURNED OUT TO BE THE PERSONAL PHONE OF A COUPLE (I SPOKE TO "[XXX]", NO LAST NAME) WHO'D BEEN HIRED BY ZAP TO HANDLE THE RECALL PAPER WORK. [XXX] CONFIRMED THAT MY PAPERS HAD BEEN RECEIVED AND THAT I DO INDEED QUALIFY FOR THE $3,100 PAYMENT AND RECALL FROM ZAP. WHEN I SAID THAT I RECEIVED NO SUCH NOTIFICATION IN WRITING, HE SAID THAT THEY HAD JUST TAKEN ON THE JOB AND NEEDED A LITTLE TIME TO GET PAPERS IN ORDER. I HAVE HEARD NOTHING BACK FROM ZAP, [XXX] OR ANYONE ELSE. ZAP APPEARS TO HAVE DISAPPEARED FROM THE AREA. I HAVE A JUNKED CAR SITTING IN MY DRIVEWAY (WHICH ALSO NOW HAS A FLAT TIRE), WHICH IS A LOCAL CODE VIOLATION. I ALSO NEED THE MONEY FROM ZAP FOR THIS GARBAGE VEHICLE, AND FOR THEM TO HAUL IT AWAY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

   NHTSA complaint 10566467
10. Filed Feb 6, 2014Failure Nov 4, 20133,070 milesPinckney, MIService brakes

    I RECEIVED A RECALL NOTICE FOR THE ZAP XEBRA PICKUP THAT I OWN ON 11/4/2013. AS PER AN AGREEMENT BETWEEN ZAP AND THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION, ZAP WAS SUPPOSED CONTACT ME TO TRANSFER THE VEHICLE TITLE TO ZAP, AND PAY ME $3100 TO COMPENSATE ME FOR THE RECALL OF MY VEHICLE. THIS WAS SUPPOSED TO HAPPEN BY DECEMBER 31, 2013. I HAVE ONE E-MAIL FROM ZAP IN JANUARY, 2014 THAT SAYS THAT THIS PROCESS HAS BEEN DELAYED. IT'S NOW FEBRUARY 6TH, 2014, AND I HAVE A TRUCK THAT I CAN'T USE (I WAS NOTIFIED BY MY INSURANCE COMPANY THAT THE INSURANCE WAS CANCELLED AFTER THE RECALL ANNOUNCEMENT) AND NO REIMBURSEMENT FOR THE LOSS OF MY VEHICLE. NOW, HOW DO I GET ZAP AND THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION TO HONOR THEIR AGREEMENT AND RECALL THIS TRUCK AND GET ME THE MONEY? *TR

    NHTSA complaint 10563254
11. Filed Feb 4, 2014Failure Feb 4, 2014Heber Springs, ARService brakes

    THIS INFO MAY BE GOING TO THE WRONG PLACE, BUT AFTER READING SOME OF THE COMPLAINTS ON THE '08 ZEBRA, I JUST NOW FOUND OUT THAT THERE ARE RECALLS THAT I HAVE NOT BEEN INFORMED OF. "NOT ONE". I ALSO AM INFORMED THAT THE COMPANY HAS OFFERED A BUY BACK ON THE VEHICLE. AS THE ONE OWNER THAT BOUGHT THE VEHICLE NEW, SHOULD I HAVE NOT RECEIVED ANY INFORMATION ABOUT RECALLS, OR BUY BACKS, AND WHAT ACTION MAY BE TAKEN BY YOUR DEPT., OR WHAT SHOULD I DO? THANKS. *TR

    NHTSA complaint 10562977
12. Filed Feb 4, 2014Failure Feb 1, 20145,000 milesOregon City, ORService brakes

    ZAP WAS SUPPOSED TO PICK UP MY VEHICLE AND PAY ME AFTER FAILURE TO HONOR A BRAKE RECALL. ORIGINAL PICKUP WAS SUPPOSED TO BE BY DECEMBER 31, 2013 BUT IT WAS MY UNDERSTANDING THAT NHTSA EXTENDED THIS TO JANUARY 31, 2014. *TR

    NHTSA complaint 10562872
13. Filed Feb 3, 2014Failure Feb 1, 2014Dunwoody, GAService brakes

    FAILURE OF ZAP TO COMPLY WITH NHTSA RECALL ORDER. *TR

    NHTSA complaint 10562710
14. Filed Feb 3, 2014Failure Dec 31, 2013Fort Myers, FLService brakes

    WE RECEIVED NOTIFICATION OF THE VEHICLE BUY BACK PROGRAM WHICH WAS ORDERED BY THE NHTSA TO BUY BACK THE VEHICLE FOR $3100 ON AUG. 4, 2013. WE RETURNED THE REQUIRED CLAIM FORM AND REQUESTED DOCUMENTATION ON AUGUST 5, 2013. ZAP PERSONNEL SIGNED FOR THE CLAIM FORM ON SEPT 12, 2013 AND NOTIFIED US THAT WE WERE ELIGIBLE FOR THE REFUND AND IT WOULD BE PROCESSED IN 30 DAYS FROM SEPT 12, 2013 OR DECEMBER 31, 2013 WHICHEVER WAS LATER. ON JANUARY 6, 2014 WHEN WE HAD NOT HEARD OR RECEIVED ANY REFUND , WE CALLED ZAP'S OFFICE IN CA AND WERE INSTRUCTED TO SEND AN E-MAIL REGARDING THE REFUND. ON JANUARY 7, 2014 THEY RESPONDED THAT THEY WERE STILL WORKING ON THE REFUND AND WE WOULD HEAR SOMETHING FROM THEM SOON. TODAY 2/3/14 WE AGAIN CALLED ZAP'S OFFICE AND AGAIN WERE TOLD TO SEND A E-MAIL. I THEN CALLED YOUR 888-327-4236 NUMBER TO FIND OUT WHAT TO DO. I WAS TOLD THAT ZAP WAS OUT OF BUSINESS,(NOT TRUE AS SOMEONE ANSWERED ZAP'S TELEPHONE,) AND THAT IT WAS A FEDERAL TRADE COMMISSION ISSUE. PLEASE ADVISE WHAT CAN NOW BE DONE. THANK YOU FOR YOUR CONSIDERATION. *TR

    NHTSA complaint 10562644
15. Filed Feb 2, 2014Failure Oct 1, 20125,400 milesTopeka, KSService brakes

    YOUR RECALL OF MY VEHICLE CAUSED MY INSURANCE AND REGISTRATION TO BE CANCELED ON OCTOBER 1ST, 2013. AFTER MY ZAP FAITHFULLY TRANSPORTED ME TO AND FROM WORK FOR 6 YEARS NHTSA HAS RENDERED MY ZERO EMISSIONS VEHICLE USELESS. IT IS ILLEGAL FOR ME TO KEEP AN UNREGISTERED VEHICLE ON MY PROPERTY IN TOPEKA, KS. NOT ONLY AM I PREVENTED FROM DRIVING MY CAR I'M NOW PAYING STORAGE CHARGES. IS NHTSA DOING ANYTHING TO COMPLETE THE PROCESS THEY STARTED? *TR

    NHTSA complaint 10562595
16. Filed Feb 2, 2014Failure Jan 1, 20144,800 milesSacramento, CAService brakes

    I AM THE OWNER OF A 2008 ZAP XEBRA. ZAP HAD AGREED TO BUY BACK ALL 2008 VEHICLES BY DECEMBER 31ST 2013 BECAUSE OF A LONG UNFIXED SERIES OF RECALLS. IT IS NOW FEBRUARY 2ND AND I NOR ANY OF THE OTHER 2008 XEBRA OWNERS HAVE HEARD BACK FROM ZAP REGARDING THIS THIS BUY BACK. BECAUSE OF THE RECALL I HAVEN'T BEEN UNABLE TO FIND AN INSURANCE COMPANY THAT WILL PROVIDE INSURANCE FOR MY 2008 XEBRA. IN THE MEANTIME I AM LEFT WITH A CAR SITTING IN MY DRIVEWAY THAT I CAN NO LONGER DRIVE. ANY ACTION THAT THE NHTSA CAN PROVIDE TO GET ZAP TO RESOLVE THIS MATTER WOULD BE MUCH APPRECIATED. *TR

    NHTSA complaint 10562559
17. Filed Feb 1, 2014Failure Feb 1, 20144,331 milesGold Beach, ORService brakes

    THE 2008 ZAP RECALL WAS NOT HONORED BY THE ZAP-JONWAY COMPANY. IT WAS TO BE PICKED UP BY 12/31/2013. THAT DID NOT HAPPEN. I WAS TOLD VIA THE ZAP GROUP ON YAHOO GROUPS THAT A PERSON IN THE GROUP WAS TOLD THE RECALL PERIOD HAD BEEN EXTENDED TO 01/30/2014. MY ZAP WAS NOT PICKED UP. PLEASE NOTIFY THE COMPANY OF ANY ENFORCEMENT ACTIVITY THEY ARE LIABLE FOR BY NOT HONORING THEIR RECALL AGREEMENT. I HAVE ENJOYED MY LITTLE ELECTRIC TRUCK, USING IT FOR DELIVERY OF NURSERY PRODUCTS TO SHIPPING OUTLETS IN OUR SMALL TOWN OF 2000 IN AN ECONOMICALLY DEPRESSED AREA. IT HAS NEVER GIVEN ME A PROBLEM. STOPPING DISTANCE HAS NEVER BEEN AN ISSUE SINCE I DRIVE CAREFULLY. I AM DISAPPOINTED THIS MODEL WAS CHOSEN FOR THE RECALL AND I WILL NOT BE ABLE TO INSURE IT IN THE FUTURE. I WAS HOPING TO GET THE $3100 AS PROMISED IN THE RECALL EVEN THOUGH I WILL LOSE MORE THAN $10,000 FROM THE ORIGINAL PURCHASE PRICE. *TR

    NHTSA complaint 10562514
18. Filed Jan 29, 2014Failure Jan 1, 2014Clovis, CAService brakes, Hydraulic

    2008 ZAP XEBRA. CONSUMER WRITES IN REGARDS TO RECALL / RE-PURCHASE PROGRAM FOR MOTORCYCLE. *SMD THE CONSUMER STATED THE MANUFACTURER DID NOT HONOR THEIR AGREEMENT TO PAY ELIGIBLE CLAIMS BY DECEMBER 31, 2013. *JB UPDATED 01/30/14

    NHTSA complaint 10562008
19. Filed Jan 17, 2014Failure Feb 13, 2013Seattle, WAService brakesCrash

    DRIVING SLOWLY DOWN HILL, I SWERVED, BRAKE AND THE VEHICLE TIPPED OVER. I UNDERSTAND THERE IS A RECALL AND THAT ZAP IS SUPPOSED TO RECLAIM THIS RECALLED VEHICLE. AFTER RETURNING THE PAPERWORK AND RECEIVING NOTICE BACK THAT SOMEONE WOULD BE CONTACTING ME TO COLLECT THE VEHICLE, I'VE HEARD NOTHING MORE. ZAP HAS NOT RETURNED EMAILS AND THE COMPANY PHONE LINE LEADS ONLY TO A VOICE MAIL BOX THAT IS FULL. *TR

    NHTSA complaint 10560315
20. Filed Jan 16, 2014Failure Jan 1, 20143,700 milesNewcastle, WAUnderbody shields, Unknown or other

    THIS VEHICLE WAS PART OF A FORCED RECALL BY NHTSA. ZAP WAS SUPPOSED TO BUY BACK THESE VEHICLES AND HAUL THEM OFF TO BE DESTROYED BY DECEMBER 31, 2013. THIS HAS NOT HAPPENED. THE LAST COMMUNICATION FROM ZAP THAT I RECEIVED WAS A LETTER DATED OCTOBER 11, 2013, WHERE THEY INFORMED ME THAT MY REFUND REQUEST FORM HAD BEEN RECEIVED AND APPROVED. ZAP HAS NOT RESPONDED TO ANY PHONE CALLS OR EMAILS SENT TO THEM. BECAUSE OF THIS RECALL, I CAN NO LONGER INSURE OR REGISTER THIS VEHICLE, SO IT IS COMPLETELY WORTHLESS. I KNOW I AM NOT ALONE IN THIS SITUATION. IT APPEARS THAT ZAP HAS NOT FULFILLED THEIR OBLIGATION TO ANY OF THE 2008 XEBRA OWNERS. I HOPE THAT THE NHTSA WILL INTERVENE IN THIS CASE AND FORCE ZAP TO RESOLVE THIS SITUATION. *TR

    NHTSA complaint 10560283