Campaign 21V-855

Central Information Display may not raise to the correct position, resulting in a rearview camera image that is partially blocked from view

Defect summary

Rolls-Royce Motor Cars, Ltd. (Rolls-Royce) is recalling certain 2019-2022 Rolls-Royce Phantom vehicles. The Central Information Display may not raise to the correct position, resulting in a rearview camera image that is partially blocked from view.

Consequence

A partially blocked rearview camera image reduces the driver's rear view, increasing the risk of a crash or injury.

Remedy

Dealers will update the software, free of charge. Owner notification letters were mailed December 28, 2021. Owners may contact Rolls Royce customer service at 1-877-877-3735.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA ODI recalls file, campaign 21V855000. Text as published by NHTSA.

Vehicles covered

One product line is covered

Owner complaints filed with NHTSA about back-over prevention on these vehicles: 0, of which 0 involved a crash, fire, injury or death. Complaints are not verified by NHTSA.

Vehicles covered by campaign 21V-855
Make	Model	Model years	Complaints on this component
Rolls-Royce	Phantom	2019 to 2022	0

Source: NHTSA ODI recalls and complaints files. Equipment, tire and child-seat campaigns list products, not vehicles.

Investigation

No NHTSA investigation is linked to this recall

Most recalls are started by the manufacturer. This one lists "Manufacturer" as its origin.

Before the recall

No service bulletins on this component preceded the recall

Distinct manufacturer communications on the same component group, make, model and model year in the 24 months before the report date.

Source: NHTSA manufacturer communications file.

Service bulletins

23V-885 Dec 22, 2023
During vehicle start-up, the artificial sound generator control unit may experience a fault and fail to generate the external pedestrian warning sound
23V-026 Jan 25, 2023
During vehicle start-up, the artificial sound generator control unit may experience a fault and fail to generate the external pedestrian warning sound
22V-747 Oct 7, 2022
After shifting into reverse, the rearview camera software may cause a portion of the rearview image to be obstructed
21V-096 Feb 19, 2021
When shifting into Reverse, a small portion of the rearview image may be obscured, or the screen may not illuminate
20V-598 Sep 30, 2020
Small portion of the rearview image may be slightly obscured
20V-443 Jul 29, 2020
These vehicles were not programmed with rearview camera software during assembly, therefore, when the transmission is shifted to reverse, a…