Campaign 22V-190

Software error may cause the overhead control panel to become permanently deactivated

Defect summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 EQS 450 and EQS 580 vehicles. A software error may cause the overhead control panel to become permanently deactivated.

Consequence

A deactivated overhead control panel will not allow an occupant to manually contact emergency personnel, delaying emergency responders and increasing the risk of injury.

Remedy

Dealers will update the overhead control panel software, free of charge. All vehicles have been remedied. Owners may contact MBUSA customer service at 1-800-367-6372.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA ODI recalls file, campaign 22V190000. Text as published by NHTSA.

Vehicles covered

2 product lines are covered

Owner complaints filed with NHTSA about communication on these vehicles: 0, of which 0 involved a crash, fire, injury or death. Complaints are not verified by NHTSA.

Vehicles covered by campaign 22V-190
Make	Model	Model years	Complaints on this component
Mercedes-Benz	EQS 450	2022	0
Mercedes-Benz	EQS 580	2022	0

Source: NHTSA ODI recalls and complaints files. Equipment, tire and child-seat campaigns list products, not vehicles.

Investigation

No NHTSA investigation is linked to this recall

Most recalls are started by the manufacturer. This one lists "Manufacturer" as its origin.

Before the recall

2 service bulletins on this component came first

Distinct manufacturer communications on the same component group, make, model and model year in the 24 months before the report date.

Source: NHTSA manufacturer communications file.

Service bulletins

24V-807 Oct 25, 2024
Emergency call system may fail to place an automatic or manual call and may not provide the vehicle location as intended
22V-365 May 20, 2022
Error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system
21V00J000 Dec 27, 2021
Communication module software may restrict or disable the emergency call system (eCall)
21V-072 Feb 12, 2021
On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles
21V-058 Feb 5, 2021
Software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the…
20V-227 Apr 21, 2020
Emergency call system (eCall) communication module may be missing the wiring harness ground line, which may cause the system to relay an…