Sedan, electric, AWD/All-Wheel Drive, built in Germany. Owner complaints on file from Sep 15, 2022 to Dec 10, 2025.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 23V-464 | Jun 30, 2023 | Bolts that secure the rear seat belt buckles to the body of the vehicle may not be secured properly | Seat belts | 6 | Repair or modification |
| 23V-405 | Jun 5, 2023 | Software error in the electric drivetrain may cause a loss of drive power | Electrical system | 8,281 | Software update |
| 23V-360 | May 19, 2023 | Electronic stability program (ESP) software may malfunction, which can result in disabled vehicle dynamics control systems, including the… | Stability and traction control | 7,558 | Software update |
| 23V-309 | May 2, 2023 | High-voltage battery monitoring system software may not alert the driver of a battery malfunction | Electrical system | 3,828 | Software update |
| 23V-074 | Feb 10, 2023 | Multi-purpose camera and the rearview mirror may be insufficiently attached to the windshield and may detach, impairing front passenger air bag… | Visibility and wipers | 3 | Part replacement |
| 22V-493 | Jul 11, 2022 | Rearview camera may not display the rearview image due to a software error in the MBUX multimedia system | Back-over prevention | 8,530 | Software update |
| 22V-467 | Jul 1, 2022 | Front or rear bumper tow ring assembly may have insufficient thread depth, which can result in the tow ring detaching from the vehicle | Structure | 2,526 | Part replacement |
| 22V-190 | Mar 25, 2022 | Software error may cause the overhead control panel to become permanently deactivated | Communication | 8 | Software update |
| 22V-189 | Mar 25, 2022 | Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver's hands are away from the… | Steering | 8,396 | Software update |
| 22V-167 | Mar 18, 2022 | Software error may disable the rear turn signals, hazard lights, and reverse lights | Lighting | 9,156 | Software update |
| 22V-112 | Feb 25, 2022 | Ground connection on the front-left longitudinal member and an electrical connection for the electric auxiliary heater in the engine compartment… | Electrical system | 24 | Repair or modification |
| 21V-931 | Nov 29, 2021 | MBUX infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver | Electrical system | 227 | Software update |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
6 complaints on file, page 1 of 1.
The vehicle was driving and suddenly lost power, and started driving very slowly, almost causing an accident on the road. I checked for recalls and other vehicles like mine with the same years that have a recall about this issue, where a high-voltage battery shuts down, also, the back seat buckle does not work to buckle my kids
NHTSA complaint 11704192I own a 2022 Mercedes EQS 580 electric vehicle which has a high voltage battery for propulsion. On [XXX], in Seoul, Korea, a Mercedes EQE with a high voltage battery made by Farasis Energy spontaneously burst into flames while parked in a garage and not on a charger. The fire totaled the vehicle and caused millions of dollars in property loss. My online research tells me that the high voltage battery in my Mercedes EQS 580 was made by either Farasis Energy or by CATL. I park my vehicle in a garage at home. Were my vehicle to spontaneously burst into flames due to a Farasis Energy battery, my family could die and we would have considerable property damage. Although I have repeatedly asked Mercedes to tell me whether the high voltage battery in my vehicle was made by Farasis Energy or by CATL, it has refused to provide the information. I have no way to obtain the information otherwise and am extremely worried that my family and I are at risk because I have a Farasis Energy battery. Can you please require Mercedes to advise each purchaser of one of its electric vehicles the name of the manufacturer of the high voltage battery in that vehicle so it can take appropriate action to protect itself? Thank you.
NHTSA complaint 11610504The incident occurred because the driver's Benz's detection sensor encountered a bug, leading to potential harm to the car occupants. I discovered this bug myself, yet Mercedes-Benz has not compensated me for the issue. I am currently pursuing resolution for this situation.
NHTSA complaint 11555729Driving on residential street at 25 miles an hour with no traffic. Car applied emergency brakes which threw everyone forward. Fortunately no other cars behind me. Very dangerous. This has also happened on the main road at 45 miles an hour,
NHTSA complaint 11534022I was traveling at 10 mph on a two lane road in clear conditions at 4 p.m. A single car was parked legally ahead on the right and there was a single safety cone present, off the road (on the shoulder) and further ahead on the left. The road was perfectly clear for driving. Without any warning, visual or sound, the autonomous emergency braking system fully engaged and brought the car to a dead stop. The driver information system reported nothing. There was no car behind and no collision occurred. It has left a concern that the autonomous breaking system could be triggered erroneously in the future.
NHTSA complaint 11507308THE CAR WAS DELIVERED WITH BRIDGESTONE 265/40R21 XL TURANZA TIRE AND WITH LESS THAN 200 MI. I WAS TOLD THAT THERE IS A BUBBLE ON THE SIDE WALL . WE WERE INFORMED THAT THERE WERE OTHERS WITH THE SAME PROBLEM . I AM BRINGING THIS TO YOUR ATTENTION B/4 THERE ARE MAJOR ACCIDENTS INVOLVED . THANK ING YOU IN ADVANCE TO LOOK INTO THIS
NHTSA complaint 11484661Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.