Campaign 23V-405

Software error in the electric drivetrain may cause a loss of drive power

Defect summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2023 EQS 450, AMG EQS, EQS 580, and 2023 AMG EQE vehicles. A software error in the electric drivetrain may cause a loss of drive power.

Consequence

A loss of drive power can increase the risk of a crash.

Remedy

Dealers will update the electric drivetrain software, free of charge. Owner notifications were mailed beginning July 19, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023060009.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA ODI recalls file, campaign 23V405000. Text as published by NHTSA.

Vehicles covered

6 product lines are covered

Owner complaints filed with NHTSA about electrical system on these vehicles: 12, of which 2 involved a crash, fire, injury or death. Complaints are not verified by NHTSA.

Vehicles covered by campaign 23V-405
Make	Model	Model years	Complaints on this component
Mercedes-Benz	AMG EQE	2023	0
Mercedes-Benz	AMG EQS	2022 to 2023	3
Mercedes-Benz	EQS 450	2022	4
Mercedes-Benz	EQS 580	2022	2
Mercedes-Benz	EQS450	2023	2
Mercedes-Benz	EQS580	2023	1

Source: NHTSA ODI recalls and complaints files. Equipment, tire and child-seat campaigns list products, not vehicles.

Investigation

No NHTSA investigation is linked to this recall

Most recalls are started by the manufacturer. This one lists "Manufacturer" as its origin.

Before the recall

27 service bulletins on this component came first

Distinct manufacturer communications on the same component group, make, model and model year in the 24 months before the report date.

Source: NHTSA manufacturer communications file.

Service bulletins

26V-281 May 1, 2026
Infotainment control unit may reset while the vehicle is in motion and cause the instrument panel display to go blank
26V-073 Feb 6, 2026
High voltage battery may fail internally and lead to a vehicle fire while parked or driving
25V-894 Dec 19, 2025
High voltage battery may fail internally and lead to a vehicle fire while parked or driving
25V-865 Dec 12, 2025
Transmission wiring harness may be routed too close to the front driveshaft, which can result in wiring harness damage and cause a loss of drive power
25V-487 Jul 25, 2025
Bus bar in the high voltage battery may be secured with incorrect screws, which can cause the system to have a sudden loss of drive power without…
25V-255 May 12, 2025
Incorrect fuse box that was not designed for the vehicle may have been installed