Campaign 23V-444

Fuel pump may shutdown, which can result in a loss of drive power

Defect summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.

Consequence

A loss of drive power can increase the risk of a crash.

Remedy

Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 4790205.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA ODI recalls file, campaign 23V444000. Text as published by NHTSA.

Vehicles covered

5 product lines are covered

Owner complaints filed with NHTSA about fuel system on these vehicles: 14, of which 0 involved a crash, fire, injury or death. Complaints are not verified by NHTSA.

Vehicles covered by campaign 23V-444
Make	Model	Model years	Complaints on this component
Freightliner	Sprinter 1500	2021	0
Freightliner	Sprinter 2500	2021	0
Mercedes-Benz	Metris	2021 to 2023	7
Mercedes-Benz	Sprinter 1500	2021 to 2022	0
Mercedes-Benz	Sprinter 2500	2021 to 2022	7

Source: NHTSA ODI recalls and complaints files. Equipment, tire and child-seat campaigns list products, not vehicles.

Investigation

No NHTSA investigation is linked to this recall

Most recalls are started by the manufacturer. This one lists "Manufacturer" as its origin.

Before the recall

2 service bulletins on this component came first

Distinct manufacturer communications on the same component group, make, model and model year in the 24 months before the report date.

Source: NHTSA manufacturer communications file.

Service bulletins

23V-881 Dec 21, 2023
Fuel pump may shutdown, causing a loss of drive power
22V-134 Mar 8, 2022
Connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak
20V-595 Sep 29, 2020
Fuel line clamps may loosen and result in a fuel leak
20V-453 Aug 4, 2020
Affected Sprinter vehicles from platform 907 (VS30) might have an open port on the fuel delivery module (fuel pump)
19V-798 Nov 7, 2019
Bayonet lock between the fuel pump and the fuel tank may not have been closed and locked during manufacturing
18V-837 Nov 29, 2018
Fuel hose in the engine compartment may leak at the lower connecting point of the transition hose, between the underbody fuel line and the…