Campaign 23V-555

Absorbers in the roof frame may not be secured properly and can detach during window air bag deployment

Defect summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 AMG EQE, EQE 500, and EQE 350 vehicles. The absorbers in the roof frame may not be secured properly and can detach during window air bag deployment.

Consequence

In the event of a crash with window air bag deployment, detached absorbers can strike vehicle occupants and increase their risk of injury.

Remedy

Dealers will replace the absorbers, free of charge. Owner notification letters were mailed September 1, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023080004.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA ODI recalls file, campaign 23V555000. Text as published by NHTSA.

Vehicles covered

3 product lines are covered

Owner complaints filed with NHTSA about structure on these vehicles: 0, of which 0 involved a crash, fire, injury or death. Complaints are not verified by NHTSA.

Vehicles covered by campaign 23V-555
Make	Model	Model years
Mercedes-Benz	AMG EQE	2023
Mercedes-Benz	EQE 500	2023
Mercedes-Benz	Redundant EQE 350 4MATIC	2023

Source: NHTSA ODI recalls and complaints files. Equipment, tire and child-seat campaigns list products, not vehicles.

Investigation

No NHTSA investigation is linked to this recall

Most recalls are started by the manufacturer. This one lists "Manufacturer" as its origin.

Before the recall

3 service bulletins on this component came first

Distinct manufacturer communications on the same component group, make, model and model year in the 24 months before the report date.

Source: NHTSA manufacturer communications file.

Service bulletins

25V-379 Jun 6, 2025
In certain crash scenarios, where the rear occupant's head contacts the C-pillar, the pillar may not absorb an adequate amount of the impact
24V-658 Sep 9, 2024
Integral carrier that supports the engine may fail due to improper welds, which can cause a loss of vehicle control
24V-520 Jul 8, 2024
Certain dashboard area bolts may have been insufficiently tightened, potentially causing improper air bag deployment or parts separation during a…
23V-854 Dec 15, 2023
Front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair,…
23V-741 Nov 3, 2023
Front, rear, and fixed side windows may not be properly secured and can detach
23V-178 Mar 17, 2023
Rear door window trim bars may detach from the vehicle while driving