Campaign 23V-854

Front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair,…

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Defect summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.

Consequence

A detached roof panel can become a road hazard, increasing the risk of a crash.

Remedy

Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA ODI recalls file, campaign 23V854000. Text as published by NHTSA.
Vehicles covered

29 product lines are covered

Owner complaints filed with NHTSA about structure on these vehicles: 265, of which 29 involved a crash, fire, injury or death. Complaints are not verified by NHTSA.

Vehicles covered by campaign 23V-854
MakeModelModel yearsComplaints on this component
Mercedes-BenzAMG C432017 to 20205
Mercedes-BenzAMG C632015 to 20201
Mercedes-BenzAMG CLA452014 to 20184
Mercedes-BenzAMG GLA4520151
Mercedes-BenzAMG GLC432017 to 20193
Mercedes-BenzAMG GLC6320190
Mercedes-BenzAMG GLE432017 to 201911
Mercedes-BenzAMG GLE632017 to 20190
Mercedes-BenzAMG S632014 to 20160
Mercedes-BenzAMG S6520150
Mercedes-BenzC 3002017 to 202049
Mercedes-BenzC 350 E20180
Mercedes-BenzC3002015 to 201686
Mercedes-BenzC350E2016 to 20171
Mercedes-BenzC40020156
Mercedes-BenzC45020164
Mercedes-BenzCLA 2502018 to 20197
Mercedes-BenzCLA2502014 to 201729
Mercedes-BenzGLA 2502015 to 201918
Mercedes-BenzGLC 3002018 to 202017
Mercedes-BenzGLC 350 E20180
Mercedes-BenzGLC3002016 to 20175
Mercedes-BenzGLC350E20192
Mercedes-BenzGLE45020165
Mercedes-BenzRedundant S550E20150
Mercedes-BenzS5502014 to 201711
Mercedes-BenzS550E20150
Mercedes-BenzS6002015 to 20160
Mercedes-maybachS 560 4MATIC2018 to 20200
Source: NHTSA ODI recalls and complaints files. Equipment, tire and child-seat campaigns list products, not vehicles.