Campaign 23V-573

Default rearview camera image may not be displayed when using the Pro Trailer Hitch Assist feature

Defect summary

Ford Motor Company (Ford) is recalling certain 2023 F-Super Duty F250, F350, and F450 vehicles equipped with the Pro Trailer Hitch Assist feature. The default rearview camera image may not be displayed when using the Pro Trailer Hitch Assist feature.

Consequence

An incorrect rearview camera image can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash or injury.

Remedy

Dealers will update the Advanced Drive Assistance System (ADAS) module software, free of charge. Owner notification letters were mailed December 5, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S46.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA ODI recalls file, campaign 23V573000. Text as published by NHTSA.

Vehicles covered

3 product lines are covered

Owner complaints filed with NHTSA about back-over prevention on these vehicles: 7, of which 0 involved a crash, fire, injury or death. Complaints are not verified by NHTSA.

Vehicles covered by campaign 23V-573
Make	Model	Model years	Complaints on this component
Ford	F-250 SD	2023	2
Ford	F-350 SD	2023	5
Ford	F-450 SD	2023	0

Source: NHTSA ODI recalls and complaints files. Equipment, tire and child-seat campaigns list products, not vehicles.

Investigation

No NHTSA investigation is linked to this recall

Most recalls are started by the manufacturer. This one lists "NHTSA compliance test" as its origin.

Before the recall

8 service bulletins on this component came first

Distinct manufacturer communications on the same component group, make, model and model year in the 24 months before the report date.

Source: NHTSA manufacturer communications file.

Service bulletins

26V-605 Sep 22, 2026
Screen may lose power and fail to display the rearview camera image
26E-065 Sep 22, 2026
Screen may lose power and fail to display the rearview camera image
26V-489 Jul 28, 2026
Software error may cause the rearview camera image to be obstructed by the infotainment home screen menu when the vehicle is placed in reverse
26V-415 Jun 30, 2026
Software error may prevent the vehicle from making the pedestrian warning sound at certain speeds
26V-165 Mar 18, 2026
Image Processing Module A (IPMA) may experience multiple unexpected resets, resulting in loss of the rearview camera image and advanced driver…
26V-124 Mar 3, 2026
Accessory Protocol Interface Module (APIM) may overheat and shutdown, which can prevent the rearview camera image from displaying as intended