Campaign 24V-035

Software instability may prevent the rearview camera image from displaying

Defect summary

Tesla, Inc. (Tesla) is recalling certain 2023 Model S, X, and Y vehicles equipped with full self-driving computer 4.0 and running a software release version 2023.44.30 through 2023.44.30.6 or 2023.44.100. Software instability may prevent the rearview camera image from displaying.

Consequence

A rearview image that does not display while in reverse decreases the driver's visibility and increases the risk of a crash.

Remedy

Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed March 22, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-002.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA ODI recalls file, campaign 24V035000. Text as published by NHTSA.

Vehicles covered

3 product lines are covered

Owner complaints filed with NHTSA about back-over prevention on these vehicles: 48, of which 17 involved a crash, fire, injury or death. Complaints are not verified by NHTSA.

Vehicles covered by campaign 24V-035
Make	Model	Model years	Complaints on this component
Tesla	Model S	2023	3
Tesla	Model X	2023	3
Tesla	Model Y	2023	42

Source: NHTSA ODI recalls and complaints files. Equipment, tire and child-seat campaigns list products, not vehicles.

Investigation

No NHTSA investigation is linked to this recall

Most recalls are started by the manufacturer. This one lists "Manufacturer" as its origin.

Before the recall

No service bulletins on this component preceded the recall

Distinct manufacturer communications on the same component group, make, model and model year in the 24 months before the report date.

Source: NHTSA manufacturer communications file.

Service bulletins

26V-283 May 4, 2026
Rearview camera image may be delayed when the vehicle is placed in reverse
25V-002 Jan 6, 2025
Computer circuit board may short, resulting in the loss of the rearview camera image
24V-718 Sep 26, 2024
Rearview camera image may be delayed after shifting into reverse
23V-244 Apr 5, 2023
Weak camera signal strength may prevent the rearview image from displaying
22V-296 May 3, 2022
Infotainment central processing unit (CPU) may overheat during the preparation or process of fast-charging, causing the CPU to lag or restart
22V-169 Mar 18, 2022
Rearview image may not immediately display when the vehicle begins to reverse