Campaign 25V-868

Emergency exit window latch may fail, allowing the window to open during a crash

Defect summary

Gillig, LLC (Gillig) is recalling certain 2013 Low Floor transit buses. The emergency exit window latch may fail, allowing the window to open during a crash. As such, these emergency exit windows fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."

Consequence

A window that opens during a crash may not properly retain passengers, increasing the risk of injury.

Remedy

Gillig will work with Arrow to replace the emergency release bar assembly, free of charge. Owner notification letters were mailed January 21, 2026. Owners may contact Gillig customer service at 1-800-735-1500.

Source: NHTSA ODI recalls file, campaign 25V868000. Text as published by NHTSA.

Vehicles covered

One product line is covered

Owner complaints filed with NHTSA about structure on these vehicles: 0, of which 0 involved a crash, fire, injury or death. Complaints are not verified by NHTSA.

Vehicles covered by campaign 25V-868
Make	Model	Model years	Complaints on this component
Gillig	LOW Floor	2013	0

Source: NHTSA ODI recalls and complaints files. Equipment, tire and child-seat campaigns list products, not vehicles.

Investigation

No NHTSA investigation is linked to this recall

Most recalls are started by the manufacturer. This one lists "Manufacturer" as its origin.

Before the recall

No service bulletins on this component preceded the recall

Distinct manufacturer communications on the same component group, make, model and model year in the 24 months before the report date.

Source: NHTSA manufacturer communications file.

Service bulletins

21V-291 Apr 23, 2021
Overlap between the curb side and street side roof doors is insufficient and may allow the street side door to accidentally open
19E-041 Jun 19, 2019
Temperature and vibration stresses may cause the tempered glass roof hatch to shatter
19V-451 Jun 14, 2019
Temperature and vibration stresses may cause the tempered glass roof hatch to shatter
18V-886 Dec 12, 2018
As built, one of the emergency exit windows may not be able to be easily used in the event of an emergency
02V-059-004 Mar 21, 2002
On certain transit buses equipped with adhesively bonded aluminum bus door panels, due to an imperfect bonding of the door panel skin to the panel…
93V-032-007 Nov 24, 1993
Passengers clothing can unknowingly become caught in the handrails at bus doors when exiting the bus