SUV, hybrid, AWD/All-Wheel Drive, built in United States. Owner complaints on file from Sep 13, 2018 to Sep 13, 2018.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 19V-256 | Mar 28, 2019 | Moisture may enter the tailgate lid lights, possibly causing a loss of the tailgate lid lights and the taillights | Lighting | 322,897 | Part replacement |
| 18V-777 | Nov 1, 2018 | Rear brake caliper pistons may have an insufficient coating, causing gas pockets to form, reducing brake performance | Brakes | 64,785 | Not stated |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
I PURCHASED THE VEHICLE NEW, IN LATE MARCH 2018; I BELIEVE WE TOOK DELIVERY ON MARCH 29, 2018. WE HAVE HAD AN ONGOING ISSUE WITH THE MEMORY POSITIONING OF THE STEERING WHEEL. OUR VEHICLE HAS THE ADVANCED PACKAGE. INTERMITTENTLY, THE SEAT WILL GO TO THE MEMORIZED POSITION, BUT THE STEERING WHEEL WILL STAY IN THE POSITION FOR EXITING THE VEHICLE. THAT POSITION IS IN THE HIGHEST POSITION THE STEERING WHEEL CAN BE PLACED IN. WE HAVE HAD THE VEHICLE AT BAKERSFIELD ACURA FOUR SEPARATE TIMES TO CORRECT THE ISSUE. BAKERSFIELD ACURA HAS BEEN UNABLE TO DUPLICATE THE ISSUE WHILE THE VEHICLE IS AT THEIR FACILITY. THEIR SERVICE WRITER, OMAR, ACTUALLY WITNESSED THE MALFUNCTION WHEN I DROPPED THE VEHICLE ON JULY 16, 2018. I HAVE FILED A COMPLAINT WITH ACURA CLIENT RELATIONS, CASE NUMBER 08936387. ACURA REFUSES TO DO ANYTHING ABOUT THE ISSUE. I HAVE EXPLAINED THAT THIS IS A VERY SERIOUS SAFETY ISSUE. WHEN THE STEERING WHEEL STAYS IN THE HIGHEST POSITION, IT IS VERY DIFFICULT TO SEE OVER THE STEERING WHEEL, BLOCKING OUR VISION OF THE ROAD. MY WIFE AND I JUST GET IN THE VEHICLE, START IT UP AND TAKE OFF. NORMALLY, IT IS NOT UNTIL WE ARE DRIVING THAT WE NOTICE THE ISSUE. AT THAT POINT, WE ARE FUMBLING AROUND TRYING TO LOCATE THE LEVER TO MANUALLY ADJUST THE STEERING WHEEL. AT 65 MPH ON THE FREEWAY, THAT IS VERY DISTRACTING AND DANGEROUS. A SPLIT SECOND OF DISTRACTED DRIVING CAN CAUSE A VERY SERIOUS ACCIDENT. TIFFANY AT ACURA CLIENT RELATIONS, AND DAVID, THE SERVICE MANAGER AT BAKERSFIELD ACURA HAVE BOTH ADMITTED THAT THEY ARE AWARE OF THE PROBLEM, BUT CONTEND IT ONLY HAPPENS WHEN BOTH DRIVER ONE AND DRIVER TWO KEYS ARE PRESENT. APPARENTLY, THEY HAVE NO INTENTION OF CORRECTING THE MALFUNCTION. TO BE CLEAR, IT HAPPENS WHEN ONLY ONE KEY IS PRESENT AS WELL AS WHEN BOTH KEYS ARE PRESENT.
NHTSA complaint 11129399Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.