AutoStatsIQ
Data through Oct 2026
Model year

2017 Altec Aerial Device

Body and fuel not decoded. Owner complaints on file from no date to no date.

Recalls (38)Complaints (0)Investigations (0)Bulletins (42)
Recall campaigns covering this model year3862k vehicles or units across those campaigns
Owner complaints0Not enough peers on file
Severity indexNoneCrash, fire, injury or death per 100
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2017 Altec Aerial Device by year filed

Owner complaints about this model year, by the year they were filed with NHTSA.

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Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

Complaints by component

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

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Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

38 recall campaigns cover the 2017 Altec Aerial Device

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2017 Altec Aerial Device
CampaignFiledSubjectComponentVehiclesRemedy
25V-562Aug 29, 2025Cable step wire rope assembly may be improperly secured, which can allow the cable entry step to detach from the vehicleStructure903Part replacement
24V-015Jan 11, 2024Cables in the engine compartment may contact the vehicle's hood, damaging the cables and causing a short circuitElectrical system437Repair or modification
23V-216Mar 30, 2023Base of the rear pole rack may be missing a weldStructure1,967Part replacement
22V-613Aug 10, 2022Weld between the base boom and the auger stow bracket could crackEquipment975Repair or modification
22V-577Aug 4, 2022Wire to the boom stow sensor may be routed over a sharp edge, which can expose the wire to metal and result in a blown ignition circuit fuseElectrical system594Repair or modification
22V-147Mar 11, 2022Chassis fuel line clamps may not have been secured properly after they were removed to install an aftermarket accessoryFuel system27,270Repair or modification
22V-146Mar 11, 2022Vehicles are not equipped with carbon monoxide detectorsEquipment46Repair or modification
22V-058Feb 3, 2022Outer-race rotation bearing bolt washers may interfere with an adjacent pedestal weld, which could cause the rotation bearing bolts to breakEquipment157Repair or modification
21V-998Dec 20, 2021Hydraulic plumbing to the lift cylinders of the lower and upper booms could be connected incorrectly, allowing the boom to overextendEquipment150Inspection
21V-722Sep 16, 2021Outer-race rotation bearing bolt washers may interfere with an adjacent pedestal weld, which could cause the rotation bearing bolts to breakEquipment94Repair or modification
21V-409Jun 1, 2021Lower and upper boom raise spools can shift after releasing the joystick or control interlockEquipment1,977Part replacement
21V-239Apr 5, 2021Rotation bearing fasteners may experience stress corrosion crackingStructure120Part replacement
21V-012Jan 15, 2021These units only have the derrick use capacity chart and do not have the combined use capacity chartEquipment213Label or owner notice
20V-502Aug 25, 2020During an HC Desorb cycle, the vehicle's idle will rapidly rise causing an increase in pump flowEngine and cooling17Software update
20V-401Jul 10, 2020PTO may leak oil onto the exhaust heat shield thermal blanketEngine and cooling2,550Part replacement
20V-301May 26, 2020Tow hitch may have incorrect load rating markings, and may have been damaged by unintentional overloadingEquipment396Repair or modification
19V-602Aug 15, 2019Recovery winch valve may allow the winch to lift more than it is rated forEquipment23Repair or modification
19V-573Aug 5, 2019Aerial devices may not meet all aerial level ground and slope stability requirements, allowing the units to become unstable and possibly overturnEquipment32Part replacement
19V-483Jun 21, 2019Accessories utilizing chassis air supply may be missing pressure protection valvesBrakes957Repair or modification
19V-455Jun 17, 2019Multiple fasteners used to secure the rotation bearing may break, possibly resulting in the pedestal separating from the turntableEquipment542Part replacement
19V-409Jun 4, 2019Aerial device can be operated without the rear outriggers being deployed, which may cause the unit to be unstableEquipment435Inspection
19V-303Apr 15, 2019Fasteners that are used to secure the turntable to the pedestal may failEquipment153Part replacement
18V-873Dec 7, 2018Depending on the specific wiring of the vehicle, these brake lights may illuminate when the brake pedal has not been pressedLighting156Part replacement
18V-847Nov 28, 2018Some of the fasteners that secure the pedestal to the chassis may be missing or may be loose which can cause a loss of stability or separation of…Equipment49Repair or modification
18V-792Nov 9, 2018Under-hood wiring on these vehicles may be damaged by sharp edges within the engine bay areaElectrical system186Part replacement
18V-728Oct 16, 2018Due to voltage and current spikes, the converter can fail and cause a fireElectrical system24Part replacement
18V-706Oct 9, 2018Step on the outside of the fiberglass platform can break off during normal useStructure1,592Part replacement
18V-693Oct 4, 2018Hydraulic line protective hose sock may have been incorrectly installed through the insulating section of the lower boomEquipment208Inspection
18V-553Aug 22, 2018Fuse for the battery was not installed to the guidelinesElectrical system40Repair or modification
18V-552Aug 22, 2018Platform mounting holes may fail, causing the platform to move unexpectedlyStructure530Repair or modification
18V-435Jun 27, 2018High strength pedestal and turntable fasteners may experience corrosion cracking, causing them to failEquipment153Part replacement
18V-434Jun 27, 2018Positive stud on the lead acid battery disconnect bracket may contact the hood and cause an electrical shortElectrical system290Part replacement
18V-379Jun 7, 2018High voltage grounding system may be equipped with improperly sized cable connection receptacles causing the high voltage grounding system to failElectrical system44Part replacement
18V-348May 29, 2018This towing combination was shipped without a placard that provides the maximum allowable towing limit, possibly resulting in the receiver tube…Trailer hitches201Label or owner notice
18V-345May 25, 2018Travel height of these vehicles may be greater than the indicated height on the decal that is located on the chassis dashboardEquipment18Part replacement
18V-110Feb 14, 2018Platform leveling yoke may fail, possibly causing an occupant to fall from the platformEquipment18,000Part replacement
18V-035Jan 11, 2018Circuit breaker located under the hood may contact the hood, potentially resulting in an electrical shortElectrical system29Repair or modification
17V-560Sep 11, 2017Jib mast on these vehicles may bend under loadEquipment143Part replacement
Source: NHTSA ODI recalls file.
Look up a VIN at NHTSA
Owner complaints

What owners reported about the 2017 Altec Aerial Device

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

0 complaints on file.

    Source: NHTSA ODI complaints file.
    Investigations

    NHTSA has not opened an investigation on this model year

    Source: NHTSA ODI investigations file.
    All investigations
    Service bulletins

    42 manufacturer communications cover this model year

    Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

    • SIL-3233 Sep 15, 2026 · Service Bulletin/Repair Instructions
      Altec has discovered that certain AT37/41/48 units on small duty Ford and Dodge chassis, built from December 2017 to May 2025 have the potential for the subbase mounting bolts to contact the chassis suspension components or SuperSpring®. This potential cont…
    • CSR-3339 Sep 11, 2026 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from Ford Motor Company that certain 2017-2025 F-450 – F-600 Chassis Cab upfitted with an Aerial Bucket Second Unit Body (SUB) could have a condition related to the operation or customer satisfaction of the u…
    • SIL-3273 Apr 10, 2026 · Service Bulletin/Repair Instructions
      Altec has received notification from Parker Chelsea, the manufacturer, of an issue with some of their 281 and 890 Series PTOs. An unintended restriction in lubrication flow may produce elevated back pressure in cold-start scenarios, leading to partial engag…
    • SIL-3205 Feb 25, 2025 · Service Bulletin/Repair Instructions
      Altec has learned that the torsion bar frame plates cap screws on certain AT37/40G aerial units mounted on 60” CA chassis built from August 2017 to September 2018 could be torqued to the incorrect value. This could cause premature wear on the cap screws.
    • SIL-3143 Jun 21, 2024 · Service Bulletin/Repair Instructions
      Altec has learned that a 12-volt Airtronics relay installed in the PDM could have been manufactured to an insufficient threshold on certain units built from December 2004 to October 2022. This can cause the relay to overheat and fail, causing the accessory …
    • CSR 3094 Jul 11, 2023 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from an Original Equipment Manufacturer (OEM) that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. Navistar has de…
    • SIL 3082 Jul 5, 2023 · Service Bulletin/Repair Instructions
      Altec has learned that Section 8 of the Maintenance Manual for certain Altec LS60 aerial devices built from November 2017 to January 2023 contains an incorrect torque value of 325 foot-pounds for the rotation gearbox mounting cap screws. All other locations…
    • SIL 3068 Jun 28, 2023 · Service Bulletin/Repair Instructions
      Altec has learned that certain digger derricks and aerial devices of various models built from January 2010 to January 2023 may contain access steps with a handrail and side plate that come together in a small space causing a potential pinch point. Altec ha…
    • SIL-3052 Apr 28, 2023 · Service Bulletin/Repair Instructions
      Altec has learned that the hydraulic ball valve on the hydraulic reservoir return line of certain L42/45 M/P units built from February 2002 to November 2019 might not get returned to the open position after being turned to the closed position for maintenanc…
    • SIL 3033 Jan 19, 2023 · Service Bulletin/Repair Instructions
      Altec has learned that on certain AT37-G aerial devices built from November 2007 to April 2018, the rear torsion bar swing arm can interfere with the long runner channels under the body as the torsion bar rotates during road travel. The interference can cau…
    • SIL 3035 Dec 30, 2022 · Service Bulletin/Repair Instructions
      Owners of certain AT series and TA40/45 series aerial devices built on Dodge Ram 4500/5500 chassis from 2016 to 2022 received Altec Product Notice CSN 855 in May of 2022 calling for the inspection of fuel line securement. We have identified that the bracket…
    • CSR-525 Nov 18, 2022 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from Ford Motor Company that a condition exists. This condition relates to the operation or customer satisfaction of the unit when equipped with an Altec aerial device or equipment. Ford has issued a customer…
    • SIL-859 Nov 15, 2022 · Service Bulletin/Repair Instructions
      Altec has learned that on AH75/85/100, AH75A/85A/100A, and HL125 aerial devices built from November 2003 to January 2021, there is potential for the jib rotational positioning pin to disengage when the platform is tilted down 90 degrees or more from the lev…
    • PA713 Oct 5, 2022 · Service Bulletin/Repair Instructions
      Product advisory posted on our web site to inform owners, user, & operators that the new ANSI A92.2-2021 standard has taken effect and they must review. The standard has changed some of the responsibilities of the parties who use or operate vehicle mounted…
    • SIL 850 May 3, 2022 · Service Bulletin/Repair Instructions
      The body compartment wiring on certain Altec aerial devices, digger derricks, and body-only units built from 2014 to 2021 contains an in-line fuse located close to the lighting in the compartment, while other units are fused upstream, closer to the power so…
    • SIL 852 Apr 27, 2022 · Service Bulletin/Repair Instructions
      Altec has learned that the electrohydraulic outrigger/tools control valve on AA755L and A-series aerial devices and DLB, DMB, and D2/3/4000B series digger derricks could have the potential to produce a very small amount of flow into the lower tools circuit …
    • CSR 531 Mar 18, 2022 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from Navistar that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. On certain trucks equipped with an automatic…
    • CSR 532 Mar 18, 2022 · Service Bulletin/Repair Instructions
      Altec Industries, Inc. has received notification from Navistar that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. On certain trucks equipped with an automatic…
    • SIL 844 Feb 7, 2022 · Service Bulletin/Repair Instructions
      Altec has learned that there could be loose, missing, or incorrectly installed mounting fasteners on the electric power take-off (ePTO) on certain aerial devices built from 2015 to 2020 and equipped with a JEMS 18E20 hybrid system. This can cause the ePTO t…
    • SIL 839 Nov 30, 2021 · Service Bulletin/Repair Instructions
      Some customers have reported the loss of functionality of the Altec unit or the EZ Trac system on certain 2016-2021 Ford F750 chassis with EZ Trac hydraulic all-wheel drive installed. The investigation has shown that improper wiring could have been installe…
    • SIL 830 Nov 5, 2021 · Service Bulletin/Repair Instructions
      Some customers have reported hose carrier failure and/or cover damage occurring during the operation of LS60 aerial devices built from January 2017 to May 2020. Altec has developed an improved design of the hose carrier tray and cover system to eliminate th…
    • PUN 2021D Nov 3, 2021 · Service Bulletin/Repair Instructions
      Altec has learned that the labeling describing the proper jump starting procedure for certain vehicles equipped with a Jobsite Energy Management System (JEMS) 2, 4, 6, or 12 built by Altec from 2015 to 2021 has sometimes been overlooked. Failure to follow t…
    • CSR 525 Oct 15, 2021 · Service Bulletin/Repair Instructions
      Altec is notifying our customers with certain aerial devices that Ford has issued a customer satisfaction campaign for certain 2017 through 2020 model year F550 vehicles equipped with a Payload Plus Upgrade Package. Every affected unit is eligible to have t…
    • CSR 521 Aug 31, 2021 · Service Bulletin/Repair Instructions
      Fiat Chrysler Automobiles (FCA) US has decided that a defect that relates to motor vehicle safety exists on certain 2012 through 2020 model year (D2) Ram 3500 pickup, (DD) Ram 3500 cab chassis, and (DP) Ram 4500/5500 cab chassis vehicles. Refer to the incl…
    • SIL 822 Aug 25, 2021 · Service Bulletin/Repair Instructions
      Altec has learned that certain AT237 and AT248F aerial devices built from April 2017 through March 2020 might have insufficient slack in the hydraulic hoses at the riser between the lower and upper booms, which could lead to hoses rubbing on the metal surfa…
    • SIL 819 Aug 13, 2021 · Service Bulletin/Repair Instructions
      Certain 2017-2020 Ford F350/F450/F550 chassis with Timbren springs installed near the chassis front coil springs can loosen over time and could eventually become disconnected. Altec requires the Timbren springs to be inspected no later than the next preven…
    • SIL 798 Jul 28, 2021 · Service Bulletin/Repair Instructions
      On certain AT37/41/48 M/ME/P/PE/S/SE aerial devices built from June of 2015 to March of 2020 Altec requires the platform leveling bracket assembly to be inspected as described in the Inspection Procedure. If the inspection discovers any missing or damaged …
    • CSR 511 Mar 12, 2021 · Service Bulletin/Repair Instructions
      Certain B6.7 diesel engines manufactured between December 16, 2015 and March 24, 2020 and equipped with fuel module option FS90301 or FS90453 were either delivered with a heater plug in place of the fuel heater, or your vehicle is subject to the recently-re…
    • CSR 510 Mar 12, 2021 · Service Bulletin/Repair Instructions
      Cummins Inc. has decided that a defect that relates to motor vehicle safety exists in certain B6.7 diesel engines manufactured between December 16, 2015, and March 24, 2020, and equipped with fuel module option FS90301 or FS90453. Cummins has released fiel…
    • SIL 788 Mar 19, 2021 · Service Bulletin/Repair Instructions
      Altec has discovered that the cast aluminum bumper support brackets used by Freightliner on some affected units have cracked in the field. This can cause a lack of proper support for the front bumper and the cab guard on the vehicle. Altec requires the bum…
    • CSR 507 Feb 25, 2021 · Service Bulletin/Repair Instructions
      Daimler Trucks North America LLC, on behalf of its Freightliner Trucks Division and wholly-owned subsidiary, Western Star Truck Sales Inc., has decided that a defect which relates to motor vehicle safety exists on specific model year 2011 through 2019 Freig…
    • SIL 794 Feb 26, 2021 · Service Bulletin/Repair Instructions
      Altec discovered that one of the fasteners used to attach the rear shear plate on the subbase of the unit to the chassis can contact the chassis suspension U-bolt. The fastener can be a HuckBolt or a hex bolt and nut. Movement of the U-bolt can possibly cau…
    • SIL 764 Jan 15, 2021 · Service Bulletin/Repair Instructions
      Altec has discovered that the protective fabric hose sock in the upper boom hose carrier on the affected units can become unsecured and slip out of place. This can expose the fiber optic lines to damage, resulting in intermittent operation or failure of the…
    • SIL 776 Jan 5, 2021 · Service Bulletin/Repair Instructions
      Regular replacement of the return line hydraulic filter is required as part of the periodic maintenance on an aerial device. Altec has discovered that on the affected units the hydraulic reservoir was mounted in a location that does not allow access for rep…
    • SIL 752 Jul 24, 2020 · Service Bulletin/Repair Instructions
      Altec has discovered that the placement of certain HuckBolts or hex head bolts used to attach the unit to the chassis may cause interference with the chassis suspension U-bolts during road travel. This can result in damage to the unit mounting bolts and the…
    • SIL 749 Jun 12, 2020 · Service Bulletin/Repair Instructions
      Altec has discovered that torsion bar mounting brackets and rear shear plates used to mount the torsion bar assembly can cause interference issues as the torsion bar rotates during road travel. Altec requires the torsion bar assembly to be inspected and re…
    • PUN 2020B Apr 10, 2020 · Service Bulletin/Repair Instructions
      Product Update Notice 2020B reminded customers that they may be unable to store necessary equipment in the body of the cutaway van without exceeding the rear axle capacity. For customers who are not satisfied with the remaining capacity of your vehicle, th…
    • SIL 745 Feb 25, 2020 · Service Bulletin/Repair Instructions
      The affected units were manufactured with a clamp-style boom rest socket that is attached to the subbase of the unit. Altec has discovered that cracks may develop in the bottom plate of the boom rest socket. Altec has designed reinforcement plates to be in…
    • SIL 721 Aug 21, 2019 · Service Bulletin/Repair Instructions
      SIL 721 informed unit owners of potential issues with JEMS units mounted on Dodge chassis Some customers have reported that the engine on the affected chassis will not start after sitting over a weekend time period. Investigation found there was an issue w…
    • SIL 709 May 18, 2019 · Service Bulletin/Repair Instructions
      Altec Industries has discovered that some of the fuel hose installed on the engines that power the CT14 tracked unit do not meet the U.S. EPA permeation requirements under Title 40 of the Code of Federal Regulations. This notification requires the hose be r…
    • SIL 698 Apr 12, 2019 · Service Bulletin/Repair Instructions
      Service Information Letter (SIL) 698 that battery cells in the Jobsite Energy Management System (JEMS) may fail prematurely. This notification informed custers on how to inspect and correct his potential issue.
    • SIL 707 Feb 19, 2019 · Service Bulletin/Repair Instructions
      Service Information Letter (SIL) 707 notified customers of the possibility that some of the fasteners that attach the unit to the chassis may have not been properly torqued. Customers were asked to check the torque on the fasteners and to replace any that w…
    Source: NHTSA manufacturer communications files.
    About service bulletins