2020 Audi A4 Allroad

30 complaints on file, page 1 of 2.

1. Filed Sep 23, 2025Failure Sep 22, 2025auberry, CAEngine, Warnings, Warning

   The cars MMI system will loose connection while in Motion making the car systems none functioning /. This can happen while at highway speeds or while backing up .

   NHTSA complaint 11689152
2. Filed Aug 10, 2025Failure Mar 15, 2025Dedham, MAWarnings, Electrical system, Visibility/wiper

   Shortly after my warranty expired last september ([XXX]) my 2020 Audi A4 Allroad started to experience random episodes of the car's main entertainment touch screen rebooting in the middle of the car being operated. This usually would only happen once or twice during maybe an hour long car ride. Then this spring, starting in mid-March the car started to experience the MMI reboots more often, say 6-7 times over an hour long car ride. This started to happen more often, and then it would be around 4-5 times in a 20 minute car ride. I noticed that when this would happen, it would cause issues with the backup camera (the camera would stop function during the 60 second reboot. Also, if a parking sensor (or cross-traffic warning sensor, incorporated with the backup camera) was detecting something near the car during the reboot and the camera turning off, it would throw a safety system communication error on the Audi Virtual Dashboard. It was clearly a safety issue and it made maneuvering to park on a busy street very dangerous for folks outside the car and inside. I went to the dealership twice to get the MMI reboots fixed, and received two software updates and a 5F module replacement (quoted at $5k, Audi offered the part 90% off) - all three attempts resulted in the car with a MMI rebooting even faster. It now reboots and has the same issues as before with the car MMI rebooting between every 2-5 minutes during operation. You can find reports from numerous other 2020 Audi A4 owners with this same rebooting MMI issue here, many of whom have already submitted their own NHTSA safety problem reports in this long thread: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint 11679710
3. Filed Jul 25, 2025Failure Mar 1, 2025Huntington Beach, CAElectrical system

   The MMI (Information and entertainment system) spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. Restoring functionality requires user input to get through the loading screens. The issue started in March 2025. It seems there are numerous TSBs (filed with NHTSA) that point to available software updates that should be applied to address infotainment-related issues. This appears to be a widespread issue based on the numerous reports found on user forums online, affecting the same model year vehicles (for multiple examples, refer to [XXX] ). It is also interesting that most of the users experiencing this issue, also report it starting around the same time (Jan/Feb/Mar 2025), and they all have similar software versions, and likely production dates. This should be considered a safety issue, as the reboots can happen in the middle of a reverse parking maneuver, and they render the backup camera and obstacle detection sensors completely inoperative until the system reloads. They also impact safety on the highway, as the reboots completely disable the navigation screens, and require multiple user input to restore, while driving. This problem seems to be fixed by implementing TSB 2078437/1, Although I do take issue with Audi charging between 400-600 dollars to implement a safety fix to their faulty software. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint 11676213
4. Filed Jul 24, 2025Failure Jan 13, 2025Pepper Pike, OHElectrical system

   Infotainment system began to randomly reboot after about 20min and then overtime every 2-3 minutes.

   NHTSA complaint 11676022
5. Filed Jul 18, 2025Failure Jul 16, 2025Gig Harbor, WAUnknown or other

   Audi infotainment system (MMI) randomly reboots necessitating user input and causing distraction while driving.

   NHTSA complaint 11674513
6. Filed Jul 16, 2025Failure Jul 16, 2025Los Angeles, CARearview system braking, Warnings

   The entire Audi command center constantly shuts off every 60 seconds, resetting. Losing access to radio, navigation, parking assistance, all features basically. Seems to be a very common problem on 2020 Audi models if you look on Reddit and there should be a recall.

   NHTSA complaint 11674034
7. Filed Jul 16, 2025Failure Apr 23, 2025Aurora, COElectrical system

   Audi mmi/infotainment reboots repeatedly while driving. It removes my attention from driving and is extremely distracting. Also fails when backing up and back up camera goes black. I have not taken to a dealer as this has been a frequent problem among other 2020 Audi owners.

   NHTSA complaint 11673855
8. Filed Jul 9, 2025Failure Jul 7, 2025Fairport, NYElectrical system

   Center console screen reboots at random intervals and as many as 10 times in 60 minutes. Complete reboot of the system renders backup camera and other surround view cameras inoperable.

   NHTSA complaint 11672306
9. Filed Jul 5, 2025Failure Jun 20, 2025Jersey City, NJUnknown or other

   The MMI system on my 2020 Audi A4 Allroad will reset randomly while I am driving. This will occur while I'm driving and is very frustrating and dangerous, especially when using the MMI for navigation. I've reached out to the dealership regarding warranty, but have yet to hear back. From online forums, this has become a recent issue across many 2020 A4s. People have been forced to pay $500 for a software update that may or may not resolve the issue.

   NHTSA complaint 11671313
10. Filed Jul 3, 2025Failure Jan 1, 2025Knoxville, TNWarnings

    The MMI Infotainment system on my car repeatedly turns off and restarts while driving. This system controls both the entertainment system and cameras and display that monitor collisions, creating a significant safety concern. In addition, rebooting it while driving requires interaction with the touch screen which is an additional distraction to the driver. This began in ~ January of 2025 and persists. Per the Audi user forum online, it is a pervasive problem with this and other models.

    NHTSA complaint 11670975
11. Filed Jul 2, 2025Failure Jul 2, 2025Chicago, ILUnknown or other

    The Multi Media Display (MMI) continually resets while reversing which causes the back up camera to turn completely off. This also happens intermittently while driving.

    NHTSA complaint 11670797
12. Filed Jun 30, 2025Failure Jun 30, 2025Brooklyn, NYElectrical system

    Vehicle info system (MMI) unexpectedly and repeatedly reboots, affecting rear backup camera and parking assist radar functions at critical moments in addition to navigation and other vehicle functions. In addition to the safety issue with the rear camera and radar failing unexpectedly, the reboot creates distraction for the driver.

    NHTSA complaint 11670180
13. Filed Jun 24, 2025Failure Jun 24, 2025Casco, MEUnknown or other

    The MMI constantly reboots every 3-10 minutes every trip. Each time the system reboots, it requires me to interface with it to get it logged back in. The MMI is also the main interface with the navigation system, which restarts as part of the reboot, requiring me to restart the route while driving. Recently, it occurred while driving in downtown Boston, nearing my destination, which required several quick turns, ended up having to back track once the MMI came back on.

    NHTSA complaint 11669008
14. Filed Jun 22, 2025Failure Jan 1, 2025Grand Rapids, MIElectrical system, Unknown or other

    I own a 2020 Audi and have been experiencing a persistent and widespread issue with the MMI (Multi Media Interface) system. While driving, the MMI randomly shuts down and reboots multiple times during a single trip. This happens whether or not I have any devices connected via Bluetooth, USB, or Apple CarPlay. The shutdowns are completely unpredictable and can occur at any time, causing the loss of navigation, audio, backup camera, and parking sensors. Sometimes, I receive warnings about user profiles or that the sensors have stopped working. I have tried all recommended troubleshooting steps—hard resets, disconnecting all devices, disabling wireless charging, and even having the dealer perform software updates—but nothing has resolved the issue. I’ve also been quoted significant fees for diagnosis and updates, yet Audi has not provided a permanent solution. This problem started for me in early 2025 and has only gotten worse, with more frequent shutdowns that affect the safety and usability of my vehicle. From what I’ve seen in owner forums, I am not alone—many other 2020 Audi owners are dealing with the exact same problem. I believe this is a software issue affecting a large number of vehicles, and I urge the NHTSA to investigate for a possible recall or manufacturer fix.

    NHTSA complaint 11668502
15. Filed Jun 22, 2025Failure Jun 21, 2025Belmont, CAWarnings, Rearview system braking, Electrical system

    The MMI (the display with radio, carplay, cameras, warnings etc) restarts without any warning every 5-10 minutes. Does not seem to depend on if apple car play, bluetooth, backup camera etc is used at the time. In 2 cases this has happened while using the backup camera when going in reverse (and many more times when using for media play). This lead to the backup camera not showing and warnings about proximity to objects not working until it has completed the restart of the display (~60 seconds). I have not reported this to Audi but a simple web search shows that this is a common problem.

    NHTSA complaint 11668443
16. Filed Jun 19, 2025Failure Jun 16, 2025Omaha, NEWarnings, Electrical system

    The MMI (multimedia interface) spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. Restoring functionality requires user input to get through the loading screens. The process is extremely distracting to the driver and there is no way to prevent it from happening

    NHTSA complaint 11668029
17. Filed Jun 10, 2025Failure Jun 9, 2025Redmond, WAUnknown or other

    The infotainment system occasionally shuts down while driving, resulting in a blank screen and a reboot of the MMI after a short period. This is particularly concerning when backing up the car, as the sensors and backup cameras also become inoperative. The Audi dealership in Seattle performed the annual scheduled service in May 2025 but did not investigate this problem.

    NHTSA complaint 11666201
18. Filed Jun 6, 2025Failure Sep 1, 2024Washington, DCElectrical system

    The MMI system and all associated functions resets without warning mid drive. The Audi dealership has a bulletin that says a software update is the solution, but has made the problem worse - rather than intermittent resets (once every few days) the system now resets multiple times on short drives (5 times within 20 minutes). This turns off all navigation, radio, phone, CarPlay, Bluetooth, and camera functionality when it happens. Audi has said the only repair is to replace the entire computer module out of pocket - it is a known issue with this car.

    NHTSA complaint 11665328
19. Filed May 30, 2025Failure Feb 15, 2025Marina Del Rey, CAUnknown or other

    The MMI (infotainment screen) constantly reboots every 10 minutes or so while driving, requiring me to re log back in in order to use maps or music or calls or backup cameras.

    NHTSA complaint 11664018
20. Filed May 29, 2025Failure Mar 20, 2025Seattle, WAElectrical system

    2020 A4 Allroad MMI staring to crash/restart randomly during drive every 5-10min and sometimes back to back crashes for 3-4 times. During this time, no call can be made, no navigation, and no backup camera / backup warning/ backup cross traffic alarm. The issue emerged sometime in February or March 2025.

    NHTSA complaint 11663767