2009 Audi Q7

21 complaints on file, page 1 of 2.

1. Filed Aug 3, 2021Failure Jul 16, 2021Earlham, IAFuel/propulsion system, Seats

   I purchased this vehicle used on 7/14/21 from Audi of Des Moines. Not even 3 days after purchasing, the rear view mirror fell down, the back of the front driver and passenger seats came off, the car had been hail damaged at the dealership but they didn't inspect the entire car so I have to replace the windshield and front license plate plastic grill attachment. However, my biggest concern is the smell of Gasoline after I drive the vehicle, every time. There is a strong odor of gasoline near both rear doors/wheels that can be smelled after stepping out of the vehicle and the engine has been lagging. I have filled the gas tank 3 times and each time used premium gasoline. I can't get any information as to whether or not my specific vehicle has had the 2 fuel recalls checked and/or serviced. I am beyond frustrated and feel like I was sold a lemon. Of course the dealership will not help me because they sold it as is no return policy. Mind you that stated that all they did to it was wash it and clean the inside prior to selling it to me and did not do any kind of thorough inspection.

   NHTSA complaint 11427606
2. Filed Jul 12, 2021Failure Jun 27, 2021Antioch, CAEngineFire2 injured

   I was driving my 2009 Audi Q7 last June 27,2021 at 5 pm in interstate 5N my speed is 70mph when i heard a beep sound , Air bag and Hood light on flashes in the dash board and i decided to pull over on the shoulder lane when my wife noticed that smoke coming out in front of the engine, i stopped the engine but i can`t pull the key and my set belt locked to where i can`t release it , my wife help me to get out from the set belt and she managed gave forced to her door just to open it , I was able to reached the lever to open the hood where smoke & fire coming out from the engine , I`m trying to control the fire but fire spread out rapidly inside the car and less than a minute fire covered the entire body of Audi Q7. I can send the pictures if needed or upon request...

   NHTSA complaint 11424332
3. Filed Nov 15, 2020Failure Sep 17, 2020100,200 milesFlorence, SCVisibility/wiper

   WHILE DRIVING IN MODERATE RAIN WITH THE WINDSHIELD WIPERS ON, THE PASSENGER SIDE WINDSHIELD WIPER FLEW OFF. I ORDERED A NEW PASSENGER SIDE WINDSHIELD WIPER AND IT WORKED FOR A MONTH. THEN THE PASSENGER SIDE WIPER FROZE DURING USE, CAUSING THE DRIVER SIDE WIPER TO HIT IT.

   NHTSA complaint 11374785
4. Filed Apr 9, 2020Failure Apr 7, 2020140,000 milesMidlothian, VAFuel/propulsion system

   FUEL LEAKING TOP OF LEFT SIDE FUEL TANK AT FUEL PUMP CONNECTIONS

   NHTSA complaint 11320636
5. Filed Mar 17, 2020Failure Jan 7, 2020Orlando, FLElectrical system

   CAR BOSE AMPLIFIER RECEIVES WATER FROM PANORAMA ROOF DAMAGING THE ENTIRE PINS SYSTEM, GPS AND BLUETOOTH SYSTEM.

   NHTSA complaint 11318520
6. Filed Nov 13, 2019Failure Mar 17, 2019124,000 milesSAN Jose, CAEngine, Fuel/propulsion system, Power train

   I HAVE A 2009 AUDI Q7 DIESEL BOUGHT FROM DEALERSHIP MARCH 2019 AFTER IT HAD BEEN SOLD TO THE PUBLIC ONCE AUDI DID EMISSIONS RECALLS , AFTER I BOUGHT THIS VEHICLE HAD ISSUES WITH IT 10 DAYS AFTER I BOUGHT IT I TOOK IT BACK DEALERSHIP WANTS TO HAVE NOTHING TO DO WITH HELPING ME EVEN THOUGH IT STILL HAS AN EXTENDED WARRANTY FOR 4 YEARS MORE FROM THE MANUFACTURER, I HAVE A FLASHING GLOWPLUG AND LIMP MODE VEHICLE THAT WHEN DRIVING IT AND GLOW PLUG GOES ON WHILE I AM ON THE ROAD VEHICLE SLOWS DOWN FROM GOING 65MPH TO APPROXIMATELY UNDER 15MPH IN JUST SECONDS ENGINE LOSES POWER AND ITS A SAFETY HAZARD WHILE ON THE FREEWAY . AUDI DEALER CLAIMS I HAVE FUEL CONTAMINATION BUT WHEN ASKED TO PROVE TO ME THIS THROUGH FUEL BEING SENT TO THE LAB THEY HAVE NO SUCH LAB RESULTS . THEY JUST CLAIM I HAD THIS IN ORDER NOT TO HONOR MY WARRANTY WHICH IS VERY FISHY SINCE I BOUGHT VEHICLE ONCE THEY SOLD IT OUT TO THE PUBLIC AFTER RECALL HAD BEEN SUPPOSIVELY FIXED FOR EMISSIONS. I HAD FUEL PUMPS REPLACED FUEL PRESSURE REGULATORS AND INJECTORS AS WELL ALL PAID OUT OF POCKET VEHICLE STILL STATES CODE POO88 AND CODE P0087 CHANGED FUEL FILTER ALSO AND NOW CATALYC CONVERTER CODE IS ON ALSO I FEEL THEY NEED TO HONOR MY WARRANTY SINCE FUEL WAS NEVER TESTED THROUGH A LAB AND ITS JUST BY WORD OF MOUTH THAT THEY CLAIM I HAD CONTAMINATION . VEHICLE STILL BEING WORKED ON BUT ALL COSTS OUT ARE OUT OF MY POCKET EVENTHOUGH MY WARRANTY BOOKLET FROM THE MANUFACTURER STATES I SHOULD BE COVERED FOR FUEL RAILS, PUMPS, CATALYC CONVERTE ETC..

   NHTSA complaint 11279902
7. Filed Sep 27, 2019Failure Sep 1, 2019Paterson, NJElectrical system, Body

   SUNROOF DRAIN LINE CONNECTOR, WATER LEAK ON TOP OF THE RADIO BOSE AMPLIER

   NHTSA complaint 11258472
8. Filed Jul 26, 2019Failure Jul 20, 2019103,000 milesHanahan, SCFuel/propulsion system

   NOTICED A STRONG GASOLINE SMELL IN THE ENCLOSED GARAGE WHERE THE VEHICLE IS KEPT. RESEARCHED THE ISSUE ONLINE AND DISCOVERED SEVERAL INSTANCES WHERE THE PRESSURIZED FUEL FILTER ASSEMBLY ON TOP OF THE FUEL TANK (LEFT SIDE, BENEATH SECOND ROW REAR SEAT) DEVELOPS CRACKS IN THE PLASTIC AND EMITS A FINE SPRAY OF FUEL. I REMOVED THE SECOND ROW SEAT AND DISCOVERED A POOL OF LIQUID GASOLINE ON TOP OF THE PRESSURIZED FUEL FILTER. AUDI HAS AN EXISTING RECALL UNDER NHTSA CAMPAIGN NUMBER: 16V660000, WHICH MERELY "INSTALLS A BUTYL RUBBER BAND TO PROTECT THE PUMP" AND WHICH I HAVE ALREADY HAD PERFORMED AT THE DEALERSHIP. THIS IS A DIFFERENT ISSUE IN THAT THE FUEL FILTER ITSELF DEVELOPS CRACKS AND FISSURES THAT ALLOW PRESSURIZED FUEL TO ESCAPE. IN THE PICTURE YOU CAN SEE THAT THE ELECTRICAL CONNECTOR APPEARS TO BE IMMERSED IN LIQUID GASOLINE.

   NHTSA complaint 11234983
9. Filed Feb 19, 2019Failure Oct 15, 20185 milesChannelview, TXWindshield wiper/washer, Linkages, Visibility/wiper

   THE PASSANGER WIPER ARM SNAPPED OFF WHILE DRIVING. IT WAS DURING HEAVY RAIN CONDITIONS.

   NHTSA complaint 11181065
10. Filed Nov 20, 2017Failure Nov 6, 201790,000 milesMedicine Lake, MNPower train

    WHILE IN MOTION ON THE HIGHWAY, THIS VEHICLE INTERMITTENTLY LOSES POWER. A WARNING ON THE DASH SHOWS "GEARBOX MALFUNCTION" AND THE VEHICLE GOES INTO LIMP MODE. ONCE OVER SO THE SIDE OF THE ROAD, THE VEHICLE CAN BE TURNED OFF, AND THEN RESTARTED. ONCE RESTARTED, NO WARNING LIGHTS ARE VISIBLE AND THE VEHICLE DRIVES AS NORMAL. THIS SEEMS TO HAPPEN IN THE SUMMER MONTHS RATHER THEN WINTER AND IS SPORADIC. SOMETIMES IT WON'T HAPPEN FOR A MONTH. OTHER TIMES IT WILL HAPPEN 3 TIMES IN THE SAME TRIP. IT IS DANGEROUS TO TRY AND GET OVER TO THE SIDE OF THE ROAD IN HIGH TRAFFIC TRAVELING 60+MPH. INTERNET SEARCHES ON ISSUES WITH AUDI GEARBOX MALFUNCTIONS SHOWS THAT THIS IS A PROBLEM, BUT NO RECALL HAS BEEN DONE.

    NHTSA complaint 11047566
11. Filed Nov 10, 2017Failure Nov 8, 201789,000 milesCincinnati, OHVisibility/wiper

    THE PASSENGER SIDE WINDSHIELD ARM SNAPPED OFF IN THE MIDDLE OF DRIVING UNDER ORDINARY CONDITIONS AT A SLOW SPEED. IT FLEW OFF THE VEHICLE.

    NHTSA complaint 11045099
12. Filed Mar 10, 2017Failure Mar 10, 2017Madrid / Spain / Europe, MAFuel/propulsion system

    I RECENTLY MOVED FROM BOSTON TO MADRID / SPAIN BRINGING MY CAR WITH ME (NOVEMBER) AT THE SAME TIME, IN NOVEMBER 2016, I WAS INFORMED WITH RESPECT TO A SAFETY RECALL 20W9 I CONTACTED AUDI OF AMERICA TO GET A SOLUTION. AUDI US REDIRECTED ME TO AN AUDI DEALER IN SPAIN TO GET THE ISSUE FIXED. THE DEALER IN SPAIN DO NOT WANT TO SOLVE THE PROBLEM, NOT EVEN WANTS TO TELL ME IF THE CAR IS SAFE (AND I HAVE 5 KIDS). I EVEN OFFERED TO PAY ANY FIXING MYSELF BUT AUDI DO NOT WANT TO TELL ME WHETER THE CAR HAS A PROBLEM OR NOT. NOW I HAVE THE CAR WITH A SAFETY RECALL THAT NO ONE WANT TO FIX, AND AUDI US IS NOT GIVING ME A PROPER SOLUTION TO GET THE ISSUE RESOLVED I PROVIDED AUDI US WITH MY CURRENT CONTACT INFORMATION THAT I FACILITATE YOU AGAIN PROVIDED YOU NEED IT LUIS MORENO C/ PENA AUSEBA N2, BAJO A 28034 MADRID SPAIN CELL: +34 615 90 13 11 EMAIL ADDRESS: ANAGLEZALONSO@HOTMAIL.COM PLEASE LET ME KNOW HOW TO PROCEED, I AM VERY WORRY ABOUT THIS ISSUE

    NHTSA complaint 10959903
13. Filed Apr 21, 2016Failure Apr 18, 2016Goose Creek, SCFuel/propulsion system

    AFTER MAJOR SERVICE CHECK STARTED SMELLING GAS PERCEDED WITH HEADACHES AND FALLING ASLEEP DRIVING,CALLED SERVICE DEPARTMENT WITH COMPLAINT TOOK CAR BACK TO DEALER WAS TOLD FUEL WAS LEAKING,FUEL FILTER CRACKED, ASKED WHY WASN'T IT CHECK DURING SERVICE WAS TOLD IT WASN'T PART OF SERVICE,ASKED WAS MY CAR DRIVEABLE? RESPONSE NO! CHECKING WINDSHIELD FLUID IS MORE IMPORTANT THAN CHECKING THE FUEL FILTER? ?? THE HEAVY GAS SMELL WAS WHEN DRIVING AND WHEN CAR TURNED OFF! THIS COULD HAVE RESULTED IN DEATH/SERIOUS INJURY IF THERE WAS AN ACCIDENT DUE TO GAS LEAKING! IF THIS WAS PART OF THE MAJOR SERVICE CHECK I WOULDN'T HAVE GOTTEN SICK OR ALMOST DIE ALONG WITH PAYING AN ADDITIONAL 657.00 ON TOP OF 500 PLUS PRIOR FOR SERVICE. THIS COULD HAVE BEEN AVOIDED AND CHECKING THE FUEL FILTERS NEEDS TO BE PART OF ALL SERVICES WHICH WILL SAVE THE NEXT PERSON'S LIFE!

    NHTSA complaint 10860850
14. Filed Nov 25, 2015Failure Aug 8, 2015105,172 milesGlen ST. Mary, FLAir bags, Unknown or other

    DRIVER SIDE AIR BAG AND IGNITOR REPLACED AT MY EXPENSE IN AUGUST 2015. I LIVE IN GLEN ST. MARY, FLORIDA. THE COMPUTER SHOWED FAILURE OF AIR BAG ON DASH BOARD. I HAVE DEALER RECORDS OF REPAIR. THIS WAS NOT A FUNCTION OF AN ACCIDENT.

    NHTSA complaint 10806651
15. Filed Jun 5, 2015Failure May 16, 2015124,000 milesCovington, GAFuel/propulsion system, Unknown or other, Vehicle speed control

    ACCORDING TO AUDI ATLANTA THE HIGH PRESSURE FUEL PUMP (HPFP) EXPLODED. THIS SMALL BUT CONTAINED EXPLOSION WAS CENTERED WITHIN THE HIGH PRESSURE FUEL PUMP ITSELF BUT THEN SENT SMALL METAL FRAGMENTS THOROUGH THE FUEL SYSTEM FROM DIESEL FUEL TANK THROUGH THE INJECTORS. DUE TO THIS 10K+ IN PARTS AND 4K+ IN LABOR WAS REQUIRED TO FLUSH THE SYSTEM, REPLACE ALMOST ALL OF THE PARTS IN ORDER TO REPAIR THE DAMAGE.

    NHTSA complaint 10723664
16. Filed Jan 8, 2015Failure Dec 16, 201474,000 milesBrooklyn, NYElectrical system, Tailgate

    TAILGATE ON MY CAR DOES NOT OPEN ALL THE WAY UP LIKE IT USED TO, SOMETIMES WHEN IT STOPS AND SOMEONE TRIES TO REACH INSIDE IT CLOSES BY ITSELF, THIS HAPPENED WHEN MY WIFE WAS TRYING TO TAKE SOMETHING OUT OF THE TRUNK. IF I DID NOT GRAB THE TAILGATE AND STOP IT COULD CRUSH MY WIFE'S HANDS. CALLED AUDI TO ASK IF THERE IS A RECALL FOR SOMETHING LIKE THAT, THEY TOLD ME THAT THERE IS NONE. *TR

    NHTSA complaint 10670914
17. Filed Apr 28, 2014Failure Dec 26, 201370,000 milesByron Center, MIAir bags

    AIR BAG LIGHT CAME ON AND DEALER PERFORMED A FUNCTION TEST. THE TEST FAILED BECAUSE OF A FAULTY AIR BAG MODULE THAT HAD AN ESTIMATED REPLACEMENT COST OF $1294.12 I WAS TOLD THAT THIS WOULD BE AT MY EXPENSE AS SAFETY COMPONENTS WERE NOT REPLACED BEYOND THE ORIGINAL MANUFACTURES WARRANTIES. *JS

    NHTSA complaint 10585303
18. Filed Nov 19, 2013Failure Nov 16, 2013120,000 milesLancaster, SCEngine and engine cooling, Fuel system, Diesel

    CAR STALLED IN THE MIDDLE OF A BUSY ROAD. POWER STEERING STOPPED WORKING. METAL PARTICLES ALL OVER THE FUEL SYSTEM. CAR NEEDS A NEW ENGINE AND FUEL SYSTEM. *TR

    NHTSA complaint 10552898
19. Filed Sep 18, 2012Failure Sep 15, 201240,100 milesWoodstock, MDEngine, Fuel system, Diesel

    IGNITION COIL LIGHT CAME ON AND VEHICLE ENGINE BEGAN SPUTTERING. PULLED OVER TO THE SIDE OF THE HIGHWAY TO ATTEMPT TO TURN AROUND AND TAKE VEHICLE HOME. CAR STALLED OUT AND WOULD NOT RESTART. HAD TO GET IT TOWED TO AUDI DEALER. *TR

    NHTSA complaint 10475838
20. Filed Mar 7, 2011Failure Feb 24, 201125,037 milesNovi, MIService brakes, Air

    WE TOOK OUR 2009 AUDI Q7 IN TO CHANGE THE HEADLAMP. WHILE THERE, AUDIT INFORMED US THAT THE BRAKES NEEDED TO BE REPLACED. WE WERE SURPRISED GIVEN THAT THE VEHICLE HAD ONLY 25,037 MILES ON IT. AUDI INFORMED US THAT THIS IS A PROBLEM THEY HAVE BEEN HAVING WITH THE Q7 AND THAT THE BRAKES ARE HAVING A SHORTER USEFUL LIFE THAN EXPECTED. WE DID NOT HAVE ANY INJURIES, BUT WE WERE CHARGED $1,448.84 FOR AN ISSUE THAT SEEMS LIKE IT SHOULD BE AUDI'S PROBLEM. BUT MORE IMPORTANTLY, WE ARE CONCERNED ABOUT OTHERS DRIVING Q7'S WHO MAY NOT REALIZE THAT THE BRAKES COULD FAIL AROUND 25,000 MILES. *TR

    NHTSA complaint 10386641