Bus, diesel, built in United States. Owner complaints on file from Sep 30, 2024 to Sep 30, 2024.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 24V-758 | Oct 11, 2024 | Emergency exit label operating instructions lettering is too small and may be difficult to read | Equipment | 28,479 | Part replacement |
| 24V-543 | Jul 19, 2024 | Exterior roof joint may have been manufactured with insufficient strength that can allow the roof panels to separate in a crash | Structure | 16,708 | Repair or modification |
| 23V-778 | Nov 20, 2023 | Bolts securing the restraining barriers to the floor may separate when fully loaded | Structure | 6,124 | Repair or modification |
| 23V-276 | Apr 18, 2023 | System Control Module (SCM) may activate the anti-rollback feature, causing the vehicle to reverse faster than expected when the vehicle is in… | Powertrain | 419 | Software update |
| 22V-505 | Jul 14, 2022 | Air compressor housing is improperly grounded, causing electrical voltage greater than 50V AC during operation | Electrical system | 482 | Repair or modification |
| 21V-313 | May 4, 2021 | Sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak | Fuel system | 134 | Part replacement |
| 21V-312 | May 4, 2021 | Sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak | Fuel system | 1,053 | Remedy pending |
| 21V-300 | Apr 28, 2021 | Drivetrain may experience an electromagnetic noise on the Control Area Network (CAN) bus, which may cause a loss of electrical power to the power… | Powertrain | 302 | Part replacement |
| 21V-253 | Apr 12, 2021 | Electric drive train cannot detect isolation faults when the high voltage contactors are closed | Electrical system | 292 | Software update |
| 20V-409 | Jul 15, 2020 | Three-point seatbelt assembly may have been installed without reinforcing washers under the floor at the anchorage point, possibly preventing the… | Seat belts | 3,532 | Repair or modification |
| 20V-407 | Jul 15, 2020 | Three-point seatbelt assembly may have been installed without reinforcing washers under the floor at the anchorage point, possibly preventing the… | Seat belts | 149 | Repair or modification |
| 20V-125 | Mar 3, 2020 | Seat barrier behind the driver seat with an integrated 3-point seat belt may have been installed incorrectly and may be missing the reinforcing… | Seats | 2,790 | Repair or modification |
| 20V-074 | Feb 11, 2020 | Connector within the wire harnesses may become unplugged causing loss of communication between control modules, resulting in sudden loss of drive… | Powertrain | 58 | Repair or modification |
| 19V-765 | Oct 25, 2019 | Due to a software error, the VCU may activate the anti-roll back feature during slow moving or stop and go conditions, which can cause unexpected… | Hybrid and electric propulsion | 83 | Software update |
| 19V-707 | Oct 4, 2019 | Insufficient number of rivets were installed in the roof sheets, allowing the roof sheets to separate in the event of a severe impact | Structure | 302 | Inspection |
| 19V-526 | Jul 12, 2019 | Due to a manufacturing issue, the roof hatch external handle may unexpectedly break under reasonable use | Structure | 1,737 | Part replacement |
| 19V-471 | Jun 19, 2019 | Vehicle Control Unit (VCU) may unexpectedly shut down the high voltage contactors, resulting in loss of all systems powered by high voltage,… | Electrical system | 19 | Software update |
| 19V-393 | May 24, 2019 | Driver side rear brakes may drag | Brakes | 70 | Repair or modification |
| 19V-391 | May 24, 2019 | Driver side rear brakes may drag | Brakes | 4,218 | Repair or modification |
| 19V-082 | Feb 11, 2019 | Wheelchair lift positioning input cam may fail while the lift is in use, allowing the platform to travel higher than the vehicle's floor height | Adaptive equipment | 787 | Part replacement |
| 18V-881 | Dec 11, 2018 | Parking brake cable may disengage from the foot pedal assembly, possibly allowing the bus to unintentionally move | Brakes | 6 | Repair or modification |
| 18V-880 | Dec 11, 2018 | Parking brake cable may disengage from the foot pedal assembly, possibly allowing the bus to unintentionally move | Brakes | 535 | Repair or modification |
| 18V-801 | Nov 14, 2018 | Clamps that secure the stacked stretchers may fail from repeated use or from high loads | Equipment | 86 | Repair or modification |
| 18V-566 | Aug 28, 2018 | These seats may be missing a warning label on the lower restraint strap | Equipment | 551 | Repair or modification |
| 18V-264 | Apr 25, 2018 | Primary and secondary air brake gauges on the instrument cluster may intermittently indicate "0 PSI" instead of the correct air pressure in the tanks | Electrical system | 345 | Software update |
| 18V-263 | Apr 25, 2018 | Primary and secondary air brake gauges on the instrument cluster may intermittently indicate "0 PSI" instead of the correct air pressure in the tanks | Electrical system | 4,886 | Software update |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
I am writing to bring to your attention several persistent issues we have encountered with the Blue Bird student seating in our buses. The seat backs, constructed from a black mesh material welded at all four corners and secured with a top bar, have repeatedly failed. We have observed that nearly all of our seats have broken seat backs, necessitating multiple repairs at Central States of Lexington. Despite these efforts, we continue to find broken seat frames. This is particularly concerning as, in the event of an accident, these seats would not adequately provide the necessary compartmentalization for student safety. We are in the process of replacing the seat frames in the buses that are currently damaged, but given our experience, we believe that using the same materials will only result in further issues in the near future. To date, we have identified a total of six buses affected by this problem. The Kentucky Department of Education has conducted a review of our district's situation and expressed dissatisfaction with the quality of the seats provided by Blue Bird. This leads us to believe that this issue may not be limited to our district or state. Please advise on how you would like to proceed with the investigation of this complaint. We currently have one bus out of service at our shop, available for in-person inspection. Additionally, I can provide photographs that document the problems we have encountered with the seating in our Blue Bird buses. Thank you for your attention to this urgent matter. I look forward to your prompt response.
NHTSA complaint 11617188I am writing to bring to your attention several persistent issues we have encountered with the Blue Bird student seating in our buses. The seat backs, constructed from a black mesh material welded at all four corners and secured with a top bar, have repeatedly failed. We have observed that nearly all of our seats have broken seat backs, necessitating multiple repairs at Central States of Lexington. Despite these efforts, we continue to find broken seat frames. This is particularly concerning as, in the event of an accident, these seats would not adequately provide the necessary compartmentalization for student safety. We are in the process of replacing the seat frames in the buses that are currently damaged, but given our experience, we believe that using the same materials will only result in further issues in the near future. To date, we have identified a total of six buses affected by this problem. The Kentucky Department of Education has conducted a review of our district's situation and expressed dissatisfaction with the quality of the seats provided by Blue Bird. This leads us to believe that this issue may not be limited to our district or state. Please advise on how you would like to proceed with the investigation of this complaint. We currently have one bus out of service at our shop, available for in-person inspection. Additionally, I can provide photographs that document the problems we have encountered with the seating in our Blue Bird buses. Thank you for your attention to this urgent matter.
NHTSA complaint 11617175Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.