2015 BMW X1 SAV

42 complaints on file, page 1 of 3.

1. Filed Oct 22, 2019Failure Oct 18, 201965,500 milesCumming, GAPower train

   TL* THE CONTACT OWNS A 2015 BMW X1 SAV. WHILE THE VEHICLE WAS STOPPED, IT INDEPENDENTLY SHIFTED INTO NEUTRAL WITHOUT WARNING. AFTER THE FAILURE OCCURRED, A WARNING MESSAGE APPEARED INDICATING THAT THE VEHICLE NEEDED TO BE SERVICED. THE CONTACT TOOK THE VEHICLE TO UNITED BMW (1501 ALPHARETTA HWY, ALPHARETTA, GA 30009, (678) 430-3775), BUT THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 65,500.

   NHTSA complaint 11270208
2. Filed Aug 2, 2019Failure Aug 1, 201972,000 milesTolleson, AZAir bagsCrash2 injured

   TL* THE CONTACT OWNS A 2015 BMW X1. THE CONTACT STATED THAT WHILE IDLED AT A RED LIGHT, THE VEHICLE WAS REAR ENDED CAUSING THE VEHICLE TO CRASH INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED: (190801030). THE CONTACT SUSTAINED HEAD, NECK AND CHEST INJURIES AND THE PASSENGER THAT WAS A CHILD SUSTAINED A HEAD INJURY THAT NEEDED MEDICAL ATTENTION. THE CONTACT WAS UNAWARE FOR THE OTHER DRIVERS THAT HAD INJURIES. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED 4 MONTHS AGO UNDER NHTSA CAMPAIGN NUMBER: 16V071000 ( AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

   NHTSA complaint 11241303
3. Filed Jul 9, 2019Failure Jul 8, 2019350 milesHouston, TXUnknown or other

   DRIVING ON HWY AT 75 MPH EASTBOUND TOWARDS WICHITA FALLS TX - CALM EVENING, SUDDENLY THE FRONT PANEL OF THE SUNROOF ON THE BMW X1 EXPLODED FOR NO APPARENT REASON. PULLED OVER TO LOOK AT THE REMNANTS, REMAINING GLASS LOOKED LIKE THE EXPLOSION WAS PUSHING THE GLASS OUT FROM THE INSIDE. VERY SCARY ON THE HWY.

   NHTSA complaint 11230559
4. Filed Jul 1, 2019Failure Jun 28, 201942,600 milesWeymouth, MAService brakes, Wheels

   MY TIRES ARE WORN OUT PAST ACCEPTABLE TO PASS STATE INSPECTION AND YET THE DEALER INSPECTED MY CAR AND PASSED IT AND REGISTERED IT. CHASSIS CORRODED AND WHEELS ROTTING. I BOUGHT THE CAR ON THE 14TYH AND DEALER DIDN'T DELIVER IT UNTIL THE 21ST BECAUSE OF APPARENT MISSING TITLE. THE CAR NEEDED SERVICE AND AIR FILTER AND DURING THE SERVICE, THE OTHER (BMW) DEALER FOUND THE ISSUES ATTACHED. I HAVE DOCUMENTATION LISTING A 90 LIMITED WARRANTY AND WAS WONDERING IF THE PURCHASE DEALER OWES ME TO FIX SOME OF THOSE ITEMS, PARTICULARLY TIRES THAT ARE BEYOND SAFE. I ALMOST SKID AND HIT ANOTHER CAR TODAY ON THE HIGHWAY DUE TO THE POOR STATE OF THE TIRES....

   NHTSA complaint 11228690
5. Filed Apr 5, 2019Failure Mar 29, 2019145,000 milesAtlanta, GAEngine, Fuel/propulsion system

   ON MARCH 29, 2019 I TOOK MY CAR IN DUE TO A COOLANT INDICATOR WARNING LIGHT. NALLEY BMW INDICATED IT WAS DUE TO A NEED FOR A RADIATOR. THIS IS THE FOURTH RADIATOR NALLEY BMW AND GLOBAL BMW HAVE REPLACED WITH THE LAST TWO YEARS. I HAVE PAID OUT OF POCKET FOR REPAIRS ASSOCIATED WITH THE FOUR REPLACEMENTS OF A RADIATOR IN UNDER TWO YEARS. THEY WILL REPAIR THE RADIATOR AND ALLOW DELIVERY OF THE VEHICLE BACK TO ME. I WILL DRIVE ABOUT 500 MORE MILES BEFORE THE COOLANT LIGHT COMES BACK ON INDICATING TROUBLE. EACH TIME, THE COOLANT LIGHT COMES ON, THE RADIATOR HAS HAD TO BE REPLACED. THIS HAPPENS AT ALL TIMES. MARCH 29TH WOULD MAKE THE FOURTH TIME THE RADIATOR HAS BEEN REPLACED IN UNDER TWO YEARS.

   NHTSA complaint 11194065
6. Filed Mar 8, 2019Failure Mar 8, 201971,000 milesCamarillo, CAService brakesCrash1 injured

   VEHICLE COULD NOT STOP GOING DOWNHILL AND CRASHED INTO 2 PARKED CARS BEFORE OVERTURNING; FELT LOSS OF BRAKE PRESSURE.

   NHTSA complaint 11185460
7. Filed Feb 15, 2019Failure Oct 8, 201847,800 milesPalm Beach Gardens, FLEngineFire

   TL* THE CONTACT OWNS A 2015 BMW X1. WHILE DRIVING APPROXIMATELY 52 MPH ON A SLIGHT INCLINE, THE INSTRUMENT PANEL ILLUMINATED. THE CONTACT NOTICED DARK SMOKE UNDERNEATH THE HOOD. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND THE CONTACT EXITED THE VEHICLE. THE CONTACT WAS IMMEDIATELY ALERTED BY SOMEONE THAT THE VEHICLE WAS ON FIRE. THE FIRE WAS EXTINGUISHED BY THE RAIN. A FIRE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO BRAMAN BMW JUPITER (561-609-0144, LOCATED AT 1555 W INDIANTOWN RD, JUPITER, FL 33458) WHERE THE CONTACT WAS ASSIGNED A TECHNICIAN TO OVERSEE AN INVESTIGATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ORDERED AN INVESTIGATION. THE CONTACT DID NOT STATE IF THE VEHICLE WAS TOTALED; HOWEVER, THE MANUFACTURER OFFERED TO BUY BACK THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 47,800.

   NHTSA complaint 11180384
8. Filed Feb 14, 2018Failure Nov 2, 2017Murrieta, CAUnknown or other

   2015 BMW X1. CONSUMER WRITES IN REGARDS TO VEHICLE CUTTING OFF WHILE DRIVING. *LD *JS

   NHTSA complaint 11061709
9. Filed Dec 20, 2017Failure Sep 1, 2017Campbell, CAAir bags

   TAKATA RECALL - I RECEIVED A RECALL LETTER FROM THE BMW DEALERSHIP STATING THE RECALL OF THE DRIVER'S AIR-BAG, THAT THEY HAVE THE NECESSARY PARTS TO COMPLETE THE RECALL. WHEN I CALLED TO SCHEDULE THE SERVICE I WAS INFORMED THAT THEY HAD TO ORDER THE PART. I CALLED ON10/16/17, WAS INFORMED AS SOON AS THE PART WAS IN THEY WOULD CALL ME. I CALLED AGAIN TODAY, 12/20/17 AND WAS TOLD THAT THE PART WAS STILL ABOUT 13 WEEKS OUT. THE MANUFACTURER WAS ONLY SENDING THE DEALERSHIP ABOUT 20 AIRBAGS AT A TIME AND THAT THE IS THE REASON THAT IT IS TAKING SO LONG. MY COMPLAINT IS THAT IT WILL TAKE OVER 23 WEEKS FOR ME TO RECEIVE THE PART/AIRBAG THAT I NEED TO HAVE REPLACED. MY RECALL LETTER STATED THAT IF THE BMW CENTER IS UNABLE TO REMEDY THE DEFECT WITHIN A REASONABLE PERIOD OF TIME THAT I SHOULD NOTIFY THE ADMINISTRATOR, NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. THE LETTER FOR THE RECALL IS DATED SEPTEMBER 2017.

   NHTSA complaint 11055755
10. Filed Dec 7, 2017Failure Nov 30, 201740,000 milesNewbury Park, CASteering

    ON HIGHWAY, WHEN SPEED REACHES BETWEEN 60 TO 80 MPH, THE CAR FEELS UNSTABLE. IT IS LIKE THE TWO FRONT TIRES ARE RUNNING OUT OF AIR AND I HAVE TO FIGHT TO STEER THE CAR TO KEEP IT GOING IN A STRAIGHT LINE. I TOOK IT INTO TWO DEALERSHIPS AND THEY TESTED THE ALIGNMENT AND INFLATED THE TIRES TO MANUFACTURER'S SPECS BUT IT DID NOT SOLVE THE ISSUE. THEY TOLD ME THAT WAS ALL THEY COULD DO AND NOTHING ELSE.

    NHTSA complaint 11053319
11. Filed Nov 9, 2017Failure Feb 5, 2016Thornton, COAir bags

    TAKATA RECALL - HAVE ASKED ABOUT THE REPLACEMENT OF THE DRIVER AIRBAG AS A RECALL ITEM FOR ALMOST ONE YEAR WITH NO RESOLUTION. DEALERSHIP STATES THEY GET 20 REPLACEMENT BAGS PER MONTH AND I AM ON A WAITING LIST. VERY DANGEROUS!

    NHTSA complaint 11044966
12. Filed Nov 7, 2017Failure Nov 7, 201728,000 milesSeattle, WAAir bags

    AIRBAG RECALL FROM EARLY 2016 AND STILL DON'T HAVE A REPLACEMENT. WE ARE ON THE WAITING LIST PER THE DEALERSHIP BUT OUR REPLACEMENT IS STILL MONTHS OUT.

    NHTSA complaint 11044274
13. Filed Nov 2, 2017Failure Feb 1, 2016Honolulu, HIAir bags

    AFTER RECEIVING THE FIRST AIRBAG RECALL NOTICE FROM BMW OF NO. AMERICA, I"VE BEEN CONTACTING BMW OF HONOLULU FOR ALMOST 2 YRS TO TRY TO GET THEM TO REPLACE THE DEFECTIVE AIRBAG. THEY TELL ME THAT THEY DON'T HAVE THE PARTS OR THE LAST TIME I CALLED THEY TOLD BE THEY WOULD CALL ME BACK AND I'VE NEVER HEARD BACK FROM THEM (SEVERAL MOS AGO). I TALKED W/ THE SALES PERSON I BOUGHT THE CAR FROM AND SHE TOLD ME SHE WOULD CALL ME BACK W/ STATUS AND HAVE NEVER HEARD BACK FROM HER. IT'S VERY FRUSTRATING TO KEEP RECEIVING THESE AIRBAG RECALL NOTICE FROM BMW AND WHEN I CALL TO SEE WHEN THEY CAN REPAIR MY CAR, I NEVER HEAR BACK FROM THEM.

    NHTSA complaint 11042807
14. Filed Oct 24, 2017Failure Oct 24, 201733,000 milesLittleton, COAir bags

    TAKATA RECALL - CALLED UPON RECEIPT OF THE LETTER FROM BMW/NTSB STATING THE REPAIR IS NOW AVAILABLE, MADE AN APPOINTMENT FOR 3 WEEKS OUT AS THE PARTS TAKE THAT LONG TO GET IN. NOW I'VE RECEIVED A CALL AFTER 2 WEEKS WITH AN APPOINTMENT THAT RALPH SCHOMP BMW WAS TOLD BY BMW USA THAT THEY ARE LIMITED TO THE NUMBER OF AIRBAGS THEY ARE ALLOWED TO REPLACE EACH WEEK SO THEY NEED TO CANCEL MY APPOINTMENT INDEFINITELY. I WAS ALSO TOLD THAT THE PARTS ARE NOW ON BACK ORDER, SO THERE IS NO WAY TO GET THE AIRBAG REPAIRED IN A TIMELY MANNER. I SPOKE WITH BMW USA & THEY ADVISED THAT YES, THEY ARE LIMITING HOW MANY RECALLS CAN BE REPAIRED EACH WEEK, BUT THAT THE PARTS ARE NOT ON BACK ORDER. SHE ADVISED I TRY A LARGER DEALER IN MY AREA OR COMPLAIN TO THE SERVICE MANAGER AS THEY CAN MAGICALLY GET THINGS REPAIRED. I AM WORKING WITH THE LARGEST DEALER IN THE REGION - SO, SINCE NOW I AM HAVING PROBLEMS GETTING REPAIRS MADE I'M CONTACTING YOU TO HELP ME. I WANT TO GET RID OF THE CAR AS THE SERVICE IS HORRIBLE AND MY SAFETY IS AT RISK!!!

    NHTSA complaint 11039149
15. Filed Oct 23, 2017Failure Sep 1, 2017Roswell, GAAir bags

    2015 BMW X1. CONSUMER WRITES IN REGARDS TO DRIVERS AIRBAG MODULE SAFETY RECALL. *LD THE CONSUMER STATED THE PART TO REPAIR THE VEHICLE WAS UNAVAILABLE. UPDATED 10/23/2017*JS

    NHTSA complaint 11034988
16. Filed Oct 16, 2017Failure Oct 16, 2017Plymouth, MNAir bags

    TAKATA RECALL RECALL CAMPAIGN 16V-071. RECEIVED LETTER STATING "WE ARE PLEASED TO INFORM YOU THAT WE HAVE THE NECESSARY PARTS TO COMPLETE THIS RECALL. PLEASE CONTACT YOUR AUTHORIZED BMW CENTER IMMEDIATELY TO SCHEDULE AN APPOINTMENT TO HAVE THIS IMPORTANT FREE REPAIR PERFORMED AS SOON AS POSSIBLE." DEALER SAID IT WAS NOT POSSIBLE NOW OR IN THE FORESEEABLE FUTURE. BMW CUSTOMER SERVICE SAID THEY DID NOT KNOW AND SUGGESTED IT MIGHT BE FOR ANOTHER VEHICLE. THE LETTER IS FOR THE CORRECT MODEL. THE LETTER SENT SEEMS PATENTLY FALSE.

    NHTSA complaint 11033921
17. Filed Oct 14, 2017Failure Sep 21, 2017Honolulu, HIAir bags

    TAKATA RECALL; I'VE BEEN TRYING FOR ABOUT 2 YRS TO HAVE THE DEFECTIVE AIRBAG IN MY CAR REPLACED BY MY LOCAL BMW DEALER AND STILL HAVEN'T BEEN ABLE TO DO SO. WHEN I FIRST CALLED THEM ABOUT THE AIRBAG THEY TOLD ME THEY DIDIN'T HAVE THE REPLACEMENT AIRBAG AND THAT THEY WOULD LET ME KNOW WHEN THEY HAVE IT. IN SEPT OF THIS YEAR, I GOT A NOTICE IN THE MAIL FROM BMW OF NORTH AMERICA, TELLING ME THEY HAD THE REPLACEMENT PARTS IN STOCK AND TO CALL MY LOCAL BMW DEALER IMMEDIATELY TO SCHEDULE THE REPAIR. I CALLED BMW OF HONOLULU ON 9/21 TO MAKE AN APPOINTMENT AND THE LADY I TALKED TO TOLD ME SHE WAS IN CHARGE OF THE AIRBAG RECALL. I ASKED FOR AN APPOINT ASAP AND SHE TOLD ME THAT THE COMPUTER SYSTEM WAS DOWN AND THAT SHE WOULD CALL ME BACK THE SAME DAY. TODAY IS SAT, 10/14 AND NO ONE HAS CALLED ME BACK TO TELL ME WHAT'S GOING ON OR WHEN OR IF THEY CAN DO THE REPAIR. ALL BMW DOES IS SEND THESE DIRE LETTERS TO MAKE ME WORRY BUT, THEY DON'T DO ANYTHING OR LET ME KNOW WHAT'S HAPPENING.

    NHTSA complaint 11033384
18. Filed Sep 11, 2017Failure Feb 5, 2016Denver, COAir bags

    TL* TAKATA RECALL. THE CONTACT OWNS A 2015 BMW X1. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (SCHOMP BMW, DENVER CO, 303-730-1300) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

    NHTSA complaint 11022741
19. Filed Aug 11, 2017Failure Aug 11, 2017Holly Hill, FLAir bags

    I HAVE ASKED NUMEROUS TIMES AND NEVER HAVE THE REPLACEMENT. I AM CONCERNED FOR MY SAFETY AND FAMILIES

    NHTSA complaint 11014553
20. Filed Aug 9, 2017Failure Aug 9, 2017ST Petersburg, FLAir bags

    TL* TAKATA RECALL. THE CONTACT OWNS A 2015 BMW X1. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE BERT SMITH BMW DEALER WHO INFORMED THE CONTACT THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE SEVERAL TIMES AND INFORMED THE CONTACT THAT THE PARTS WOULD BE AVAILABLE IN JULY OF 2017; HOWEVER, THE PART WAS NOT AVAILABLE. THE CONTACT HAD SINCE CONTACTED THE MANUFACTURER REGARDING THE ISSUE AND WAS INFORMED THAT THEY WERE NOW UNABLE TO PROVIDE AN ESTIMATED TIMEFRAME FOR THE REMEDY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

    NHTSA complaint 11013985