Complaints over time
Complaints about the 2025 BMW X2 by year filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2025 BMW X2
SUV, gasoline, built in Germany. Owner complaints on file from Apr 28, 2026 to Apr 28, 2026.
Recall campaigns covering this model year3269k vehicles or units across those campaigns
Owner complaints1Below the median 2025 suv
Severity index0.02025 suvs average 8.9
First 24 months1Complaints in its first two years
Components
100% of complaints about the 2025 BMW X2 name brakes
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
3 recall campaigns cover the 2025 BMW X2
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 26V-422 | Jul 1, 2026 | Integrated brake (IB) system may malfunction and result in a loss of power brake assist or cause the Antilock Brake (ABS) and Dynamic Stability… | Stability and traction control | 428 | Part replacement |
| 25V-616 | Sep 17, 2025 | Torsion bar in both front seat belt retractors may have been damaged during production | Seat belts | 1,571 | Part replacement |
| 24V-104 | Feb 12, 2024 | Integrated brake (IB) system may malfunction and result in a loss of power brake assist or cause the Antilock Brake (ABS) and Dynamic Stability… | Stability and traction control | 266,716 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2025 BMW X2
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Apr 28, 2026Failure Apr 12, 2026Bedford, TXService brakes
Driving the car from Dallas to Santa Fe with our 20lb Cavalier King Charles Spaniel, the dog put his paw on the Park button (just in front of the console cover and behind the shifter knob) and the car immediately went into a hard braking action. I almost lost control of the car when this happened; and at 75mph!!
NHTSA complaint 11734245
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
60 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- B640826 Aug 28, 2026 · Service Bulletin/Repair Instructions
Customers may hear a noise from underneath the vehicle, or feel something rubbing being transmitted intothe body of the vehicle while driving. Customers may find water inside the vehicle on the front carpet. - B120326 Jul 10, 2026 · Emissions
Due to an implementation error in various OBD diagnostics in the vehicle's control units, in very rare cases itmay happen that stored fault memory codes (DTCs) and the MIL (warning light) are not automaticallydeleted even though the underlying malfunction h… - B651826 Jun 23, 2026 · Service Bulletin/Repair Instructions
If BMW Intelligent Personal Assistant is active in the vehicle, once the customer exits the vehicle and a newkey cycle starts, the Intelligent Personal Assistant is deactivated and no longer available. - B651726 Jun 17, 2026 · Service Bulletin/Repair Instructions
After a factory reset of the head unit, the navigation voice input cannot be activated or deactivated. - B651426 Jun 4, 2026 · Service Bulletin/Repair Instructions
The vehicle may experience various operational issues with Apple CarPlay Projected Modes such as: Dropped connections No automatic reconnection Display errors - B651226 Jun 13, 2026 · Service Bulletin/Repair Instructions
The voice command to deactivate Automatic Engine Start/Stop function can also trigger the activation ofIconic Sounds. - B610126 Jun 11, 2026 · Service Bulletin/Repair Instructions
During vehicle start-up the Secure Element (SE) of the BCP may fail causing communication errors. TheCheck Control message “Drive carefully. Driving stabilisation.” will appear. In addition, the fault memoryentries below will be stored within 40 seconds of … - B511225 Jun 12, 2026 · Service Bulletin/Repair Instructions
A “groaning” noise is heard from the tailgatewhen driving on rough roads. - B120326 Jun 19, 2026 · Warranty Program/Extension
Due to an implementation error in various OBD diagnostics in the vehicle's control units, in very rare cases itmay happen that stored fault memory codes (DTCs) and the MIL (warning light) are not automaticallydeleted even though the underlying malfunction h… - B651226 Apr 13, 2026 · Service Bulletin/Repair Instructions
After updating the vehicle to I-level …25-07-5XX, the spoken language of the navigation instructions changes from the set language for the voice assistant without the customer initiating the change. - B650926 Apr 6, 2026 · Service Bulletin/Repair Instructions
The customer reports that the Intelligent Personal Assistant (IPA) does not respond to the "Hey BMW" wakeup word, or to the push-to-talk (aka voice activation) button on the steering wheel. Also, various voice commands are possibly not correctly executed. - InVeh-InApp-Comm Mar 25, 2026 · Over The Air
It was determined that the oil return line for the turbo charger was installed with a bolt of the wrong size. The bolt for the oil return line needs to be replaced. - B650826 Mar 16, 2026 · Service Bulletin/Repair Instructions
After the software update to version …25-07-5XX, existing activation points for the “Automate My Habits”function no longer work. - B512224 Mar 18, 2026 · Service Bulletin/Repair Instructions
On the main door seal, detachment behaviorcan be detected at the sealing joint . Over time, the seal gradually and increasinglydetaches which can cause it to- Dangle Become visible to the customer Prevent the door from closing properly - B120326 Mar 19, 2026 · Emissions
PROGRAM CONTROL UNITS (OBD) - B120326 Mar 11, 2026 · Emissions
BMW AG is conducting Voluntary Emissions Recall (effective March 11, 2026) on certain Model Year 2023 -2026 BMW vehicles that were produced between January 14, 2022, and September 16, 2025. - B610126 Feb 20, 2026 · Service Bulletin/Repair Instructions
During vehicle start-up the Secure Element (SE) of the BCP may fail causing communication errors. TheCheck Control message “Drive carefully. Driving stabilisation.” will appear. In addition, the fault memoryentries below will be stored within 40 seconds of … - B650326 Feb 17, 2026 · Service Bulletin/Repair Instructions
In Augmented View, the arrows are rotated by 180° (shown inverted below) when displayed on the CentralInformation Display (CID). - B610126 Feb 2, 2026 · Service Bulletin/Repair Instructions
SITUATION During vehicle start-up the Secure Element (SE) of the BCP may fail causing communication errors. TheCheck Control message “Drive carefully. Driving stabilisation.” will appear. In addition, the fault memoryentries below will be stored within 40 s… - B510326 Feb 17, 2026 · Service Bulletin/Repair Instructions
While driving on rough surfaces, a “creaking” noise can be heard from the B-pillar trim panels. - B280125 Jan 27, 2026 · Service Bulletin/Repair Instructions
SITUATION A Check Control message (CCM) displays for “Transmission oil service required” (ID 2120). This warning will typically trigger based on one of the following that applies: From 60,000 miles (~95,000 km) to 78,000 miles (~125,000 km), or After six (6… - B650226 Jan 16, 2026 · Service Bulletin/Repair Instructions
While using BMW Intelligent Personal Assistant, the activation word (“Hey BMW”) must be reactivated afterevery terminal change, BMW Remote Software Upgrade; or customer profile change. Additionally, after a BMW Remote Software Upgrade, the setup process for… - B120324 Dec 17, 2025 · Service Bulletin/Repair Instructions
The Engine Malfunction Warning is illuminated, and the following fault code is stored in the DME- FC 034AEF Exhaust Cold Start, Not Controllable - B652425 Oct 9, 2025 · Service Bulletin/Repair Instructions
After the software update to version …25-07-5XX, currently connected Bluetooth devices are not able to automatically reconnect to the head unit 6 (HU-H6). - B652325 Oct 9, 2025 · Service Bulletin/Repair Instructions
Occasionally the SiriusXM (aka SXM) Satellite Radio may be unavailable in the head unit 6 (HU-H6). - B065025 Sep 22, 2025 · Other
Rear Axle Return - B840625 Oct 3, 2025 · Service Bulletin/Repair Instructions
In some situations, an emergency call may be triggered in the vehicle without either the customer pressing the SOS Call button, or an airbag deployment event. In some cases, the customer may not even be inside the vehicle. - B652225 Oct 3, 2025 · Service Bulletin/Repair Instructions
While using the BMW Intelligent Personal Assistant (IPA) to initiate a phone call to a specific contact, eitheranother contact is dialed, or the IPA cannot locate the requested contact. - B340825 Sep 18, 2025 · Service Bulletin/Repair Instructions
Starting from I-level …24-07-500, it is possible that the Automatic Hold function is not automatically storedfor the next journey. The function must be activated again by the driver at the beginning of every trip. After asoftware update to 25-03-500 and hig… - B630825 Sep 18, 2025 · Service Bulletin/Repair Instructions
The front interior reading light(s) (arrows) willrandomly turn ON and OFF while driving. The reading lights are normally activated by touching the small icons (circled). - B611525 Sep 3, 2025 · Service Bulletin/Repair Instructions
SITUATION The power windows and exterior mirrors do not function on the driver and/or passenger side. The fault occurs on either driver or on the passenger side. It does not occur on both sides at the same time. - B521225 Sep 18, 2025 · Service Bulletin/Repair Instructions
A clicking noise can be heard from one or both front seat backrests. This noise is heard when leaning against the backrest of the seat or while the vehicle is cornering. - B064325 Aug 19, 2025 · Other
Oil Line Return - B512224 Aug 30, 2025 · Service Bulletin/Repair Instructions
On the main door seal, detachment behavior can be detected in the sealing joint area. Overtime, the sealing material continues to detach more and more, which can cause the seal to dangle and become visible to the customer. - B651025 Aug 12, 2025 · Service Bulletin/Repair Instructions
In certain situations, a mobile device with Android operating systems (Google, Samsung, etc.) may not be able to connect to the vehicle OR the Android phone may not be able to connect via Android Auto. - B631023 Aug 19, 2025 · Service Bulletin/Repair Instructions
Condensation is present in the inner surface in one or both (inner and/or outer) taillamps. - B511225 Aug 20, 2025 · Service Bulletin/Repair Instructions
A “groaning” noise is heard from the tailgate when driving on rough roads. - B510324 Aug 20, 2025 · Service Bulletin/Repair Instructions
While opening any of the doors, a groaning sound is heard from the door brake. Doors open and close stiffly. - B411225 Aug 20, 2025 · Service Bulletin/Repair Instructions
A “groaning” noise is heard from the tailgate when driving on rough roads. - B660925 Jul 14, 2025 · Service Bulletin/Repair Instructions
When the rear-view camera display is activated, moving objects appear to be juddering in the image. - B653524 Jun 3, 2025 · Service Bulletin/Repair Instructions
Customers may report that the Central Information Display (CID) side of the Multifunction Display flickersonce on and off. This flickering is not continuous but may occur once every 15 to 50 seconds. No fault memory entry is stored for this customer complaint. - B651625 Jun 2, 2025 · Service Bulletin/Repair Instructions
Customer may discover that after a sleep cycle, any paired Bluetooth devices may have been deleted from the head unit and any personalized menu settings may have been set back to factory. - B651425 Jun 11, 2025 · Service Bulletin/Repair Instructions
After the software upgrade to …24-11-5xx, the customer is no longer able to log onto Alexa in the vehicle.The system reacts to the customer’s voice (a blue line appears on the central display), but Alexa does notwork. - B360225 Jun 2, 2025 · Service Bulletin/Repair Instructions
A “knocking/thumping” noise can be heard during left/right steering wheel movements while stationary or atlow speeds, and can also be felt in the steering wheel. The noise occurs at high interior temperatures above 86°F. When the vehicle interior cools down… - B651025 May 13, 2025 · Service Bulletin/Repair Instructions
In certain situations, a mobile device with Android operating systems (Google, Samsung, etc.) may not beable to connect to the vehicle OR the Android phone may not be able to connect via Android Auto. - B651025 May 14, 2025 · Service Bulletin/Repair Instructions
In certain situations, a mobile device with Android operating systems (Google, Samsung, etc.) may not beable to connect to the vehicle OR the Android phone may not be able to connect via Android Auto. - B650825 Apr 28, 2025 · Service Bulletin/Repair Instructions
Central Information Display (CID) side of the Multifunction Display may intermittently black out. - B660325 Mar 26, 2025 · Service Bulletin/Repair Instructions
A check control message is displayed, indicating that the parking assistance systems have limitedfunctionality due to errors detected within PDC sensors. The warning indicates parking assistance featureshave limited functionality while the errors continue t… - M060525 Mar 12, 2025 · Other
Brake Hose Return - B631023 Mar 21, 2025 · Service Bulletin/Repair Instructions
Condensation is present in the inner surface in one or both (inner and/or outer) taillamps. - B280123 Mar 21, 2025 · Service Bulletin/Repair Instructions
Check control message (790) “Emergency gearbox release activated” is displayed immediately after starting the engine. This applies only to U11 equipped with the 7-speed M-DCT transmission. - B520425 Mar 19, 2025 · Service Bulletin/Repair Instructions
Customer states he/she sees a check control message for the rear seat not being locked. The following fault codes stored in the air bag ACSM6 control module: 930C19 - Backrest Sensor right 2nd seat row: open circuit 930D76 - Function rear restraint system r… - B510425A Feb 22, 2025 · Other
BMW Service Action - Tailgate Lock B51 04 25 - B180125 Feb 21, 2025 · Service Bulletin/Repair Instructions
The rear silencer is discolored. - B510425 Feb 7, 2025 · Service Campaign
Due to changes in the opening mechanism ofthe trunk/tailgate latch, it is possible that thetrunk/tailgate may not completely lock afterclosing it. - B630424 Jan 10, 2025 · Service Bulletin/Repair Instructions
After the vehicle has been programmed with either RSU (Remote Software Update) or ISTA (I-Level 24-07-5xx), the ambient light on the door panel speakers will only illuminate in white. - B510324 Jan 7, 2025 · Service Bulletin/Repair Instructions
While opening any of the doors, a groaning sound is heard from the door brake. - B067724 Oct 11, 2024 · Other
Heat Management Module Return - B652924 Oct 19, 2024 · Service Bulletin/Repair Instructions
During a parking maneuver with activated Park Distance Control (PDC), intermittently the parking instructions displayed in the Central Information Display (CID) are shown in German. The text in the instructions read: "Mit dem Parken beginnen" or “Einparken … - M060724 Sep 14, 2024 · Other
RFMD Head Unit Return
Source: NHTSA manufacturer communications files.