Model year

2002 Buick Regal

Sedan, built in Canada. Owner complaints on file from Feb 8, 2002 to Mar 11, 2024.

Recall campaigns covering this model year52.71M vehicles or units across those campaigns
Owner complaints1174.5 times the median 2002 sedan
Severity index21.42002 sedans average 13.3
First 24 months8Complaints in its first two years
Complaints over time

Complaints about the 2002 Buick Regal peaked in 2016, with 18 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

05101520200220042006200820102012201420161820182020202220242026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

42% of complaints about the 2002 Buick Regal name engine and cooling

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Engine and cooling
49
Electrical system
36
Brakes
7
Visibility and wipers
7
Lighting
6
Fuel system
5
Seats
5
Steering
4
Wheels
4
Powertrain
3
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

5 recall campaigns cover the 2002 Buick Regal

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2002 Buick Regal
CampaignFiledSubjectComponentVehiclesRemedy
15V-701Oct 26, 2015Affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto…Engine and cooling1,003,556Part replacement
09V-116Apr 8, 2009Some of these vehicles have a condition in which drops of engine oil may be deposited on the exhaust manifold through hard brakingEngine and cooling1,497,516Part replacement
09E-005Feb 17, 2009Potential material or design defect could result in the steering knuckle breaking in the hub areaSteering979Part replacement
08E-063Oct 17, 2008These replacement steering shafts can be used on the vehicles listed aboveSteering3,855Part replacement
08V-118Mar 12, 2008These vehicles have higher front rocker cover gasket temperatures, creating the potential for earlier degradation of the front rocker cover gasket…Engine and cooling207,542Part replacement
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2002 Buick Regal

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

117 complaints on file, page 1 of 6.

  1. Filed Mar 11, 2024Failure Aug 20, 2023Wheaton, ILElectrical system, Engine, Service brakes

    Dealership sold car knowing there’s recalls and never fixed

    NHTSA complaint 11576552
  2. Filed Mar 3, 2021Failure Mar 3, 2019Clover, SCEngineFire

    TL* THE CONTACT OWNS A 2002 BUICK REGAL. THE CONTACT WAS DRIVING AT 45 MPH, WHEN HE DETECTED A BURNING ODOR AND SAW SMOKE COMING FROM UNDER THE HOOD. THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED AS A FALSE SENSOR, OIL LEAK, AND BRAKE FLUID LEAK. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO WILLIAM BUICK GMC (8201 SOUTH BLVD, CHARLOTTE, NC 28273) BUT WAS INFORMED THE RECALL REPAIR COULD NOT BE DONE BECAUSE OF RUST UNDER THE HOOD AND LIABILITY ISSUE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

    NHTSA complaint 11398872
  3. Filed Feb 14, 2020Failure Feb 1, 2020Ankeny, IDEngineFire

    TL* THE CONTACT'S SON OWNED A 2002 BUICK REGAL. THE CONTACT STATED WHILE DRIVING 25 MPH, SHE SAW SMOKE EXITING THE FRONT OF THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE PARKED THE VEHICLE ON THE SIDE OF THE ROAD AND WHEN SHE OPENED THE HOOD SHE SAW FIRE LOCATED IN THE ENGINE COMPARTMENT. THE CONTACT STATED SHE WAS ABLE TO EXTINGUISH THE FIRE WITH A FIRE EXTINGUISHER. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO A TOW LOT. THE CONTACT STATED RECEIVED NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) TWO WEEKS AFTER THE FAILURE. THE CONTACT CALLED GLENDENNING MOTOR COMPANY (1100 E SOUTH ST, MT AYR, IA 50854) TO MAKE THEM AWARE OF THE FAILURE HOWEVER SHE WAS INFORMED NO ASSISTANCE COULD BE OFFERED AS THE VEHICLE WAS NOT REPAIRABLE. THE VEHICLE WAS TOTALED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

    NHTSA complaint 11309280
  4. Filed Jan 30, 2019Failure Jan 21, 201998 milesNewark, CAEngine

    MY CAR AS A ENGINE ISSUE EVERY YEAR AROUND OR NEAR FEB CRAZY BUT TRUE I HAVE HAD MY CAR SAFTEY RECALL FIXED BUT NOT PROPERLY STATED ANOTHER DEALERSHIP IN SUNNYVALE DURING INVESTIGATION FROM GM BUT NOTHING WAS DONE ABOUT IT ONCE AGAIN I HAD ANOTHER FIRE FROM COVER AND STILL NOTHING WAS DONE DUE TO MY LOST TIME AND SUFFER OF THIS REOCCURRING ISSUE THAT SEEMS TO NEVER BE PROPERLY FIXED OR ADDRESSED STILL I SUFFER FROM THIS CAR ALL MY NEW 'FIX' TO THAT SAFETY RECALL HAS A BIGGER PROBLEM STILL GASKET IS CRACKED BY LOOKS SINCE THE DAY IT WAS REPLACED AND THE PLASTIC RETAINING CLIPS ARE MELTING AND BURNING MY SPARK PLUGS TO THAT CLIP IS BURNING AND FREMONT DEALERSHIP WON'T EVEN GIVE ME TIME OR DAY GM IS RED FLAGED MY PHONE NUMBER AND NOW AFTER I GET MY MOTOERMOUNTS FIXED AND ALL THE MONEY I PUT INTO KEEPING MY CAR UP AND RUNNING IT STILL FAILS ME TO POINT THAT MY ENGINE JUST STARTED KNOCKING REALLY LOUD DAY AFTER I GOT OIL CHANGE AND NO WARNING LIGHT OR ANYTHING THAT COULD HELP EXPLAIN THE PROBLEM AND TOWED TO MY CAR SHOP TO FIND OUT MY CAR RESULTS AND I HEAR IT'S A BAD ENGINE I NEED TO REPLACE IT AS OF JANUARY 21 2019 GO WITHOUT A CAR DUE TO A GM BAD ENGINE ALL AROUND FOR MY CAR THE WORST CAR EVER WORST SERVICE FROM BOTH GM AND FREMONT GMC HAS NO CARE OF MY LIFE SITUATION BECAUSE OF THIS APP ENGINE ! IS IT POSSIBLE THAT MY CAR IS JUST A NO GOOD ENGINE ALL AROUND LIKE A LEMON ENGINE? WHY IS THIS ENGINE SO GREAT AND LAST FOREVER IN ALL OTHER BUICK'S BUT MINE HAS MAJOR ISSUES SAFETY ISSUES

    NHTSA complaint 11173098
  5. Filed Nov 17, 2018Failure Nov 14, 2018Newark, CAEngine, Power train, Service brakes

    MY CAR WAS IN DRIVING MODE ON THE ROAD IN NEWARK CALIFORNIA AND SPEED LIMIT 35 MPH ALL OF THE SUDDEN MY CAR WITHOUT WARNING WITHOUT ANY ISSUES PRIOR TO THIS JUST STOPPED LOCKED UP BRAKES LOCKED UP STEERING WHEEL CAR STILL RUNNING BUT WON'T LET ME ACCELERATE CAR RADIOS ON TOAST ON MY BATTERY JUST EVERYTHING LOCKED UP OUT OF NOWHERE NO WARNING SIGNS SCARE THE HECK OUT OF ME I JUST HAD TO LET IT KEEP ROLLING TO LOOK INTO A STOP AND GOT IT TOWED HOME NOW EVERY TIME WE TURN ON THE CAR IF I HAD THE BLINKER ON IT SHUT OFF THE CAR WON'T DRIVE IT DOESN'T HAVE ENOUGH POWER ALMOST LIKE ELECTRICAL ISSUE HIM A CHECK ENGINE LIGHT WASN'T COMING ON NOW IS I HAVE CODES U1040,C1225,C1226,C1232, C1233,C1248, WHY IS THIS CAR SO UNSAFE AND WHY CAN'T ANY REAL ACTIONS BE TAKEN SERIOUSLY ITS OLD BUT VERY MAJOR ISSUE IN ALL THESE MAKES OF YEAR LOOK IT UP AND SEE SAME THING EVERY WHERE I AM LUCKY I?M STILL ALIVE DUE TO ALL MY FAIRIES WITH RECALL 15757 AND ALL OTHER MAJOR ISSUES THAT NEVER BEEN REALLY DEALT WITH I SUBMIT A CLAIM ALMOST EVERY 2 YEARS WHEN MY CAR CATCHES FIRE 4X AND NOW THIS MAJOR SAFETY ISSUE!! NEVER GOT ANY OUT COME ON ANY OF THESE BIG ISSUES AND THIS IS MY SAFE OPTION FOR MY LIFE IN OWNING A CAR I PAY A LOT OF MONEY FOR THIS I WISH I HAD MORE INFO ON GM NO LOYALTIES TO THERE PEOPLE PLEASE THEY HAVE TOLD ME STRAIGHT UP WE WILL NOT DO ANYTHING ABOUT THIS SORRY !!! I CAN'T FIND A LAWYER TO TAKE A CASE AGAINST GM I THINK ACTION NEEDS REAL TIME INVESTIGATING NOT A WEBSITE WE CAN WRITE CLAIM AFTER CLAIM AFTER CLAIM HOPEFULLY I WILL GET MY STORY OUT THERE BEFORE PEOPLE START DRIVING AND END UP DEAD DUE TO THIS HORRIBLE SITUATION THE 02 BUICK REGAL IS NOT SAFE STOP DRIVING THIS CAR IF U OWN ONE !!! *TR

    NHTSA complaint 11152122
  6. Filed Oct 11, 2017Failure Sep 27, 2017138,000 milesTuskegee, ALWheels

    WAS DRIVING ON A TRIP BACK AND FORTH FROM MISSISSIPPI, WAS DRIVING ON FIRESTONE INFINITY TIRES SIZEP215.7015, HAD 2 BLOW OUTS ON THE CAR. THE SAID TIRES DIDN'T HAVE BUT 23K MILES ON THEM THE LEFT FRONT WENT 1ST CAUSING BOUT 2000 WORTH OF DAMAGE, THE 2ND ONE BLEW OUT COMING BACK, THESE TIRES HAVE A HISTORY OF BLOW OUTS, WOULD RECOMMEND AGAINST PEOPLE TRUSTING FIRESTONE TIRES.

    NHTSA complaint 11032869
  7. Filed Oct 10, 2017Failure Sep 25, 201783,100 milesNewark, CAEngineFire

    TL* THE CONTACT OWNS A 2002 BUICK REGAL. WHILE STATIONARY, THE VEHICLE CAUGHT FIRE UNDER THE BEAUTY COVER WHERE OIL HAD LEAKED ONTO THE INTAKE MANIFOLD. A POLICE REPORT WAS NOT FILED. THE CONTACT EXTINGUISHED THE FIRE THE FIRST TIME. THE FIRE OCCURRED A SECOND TIME WITHIN THE SAME DAY AND THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. FREMONT BUICK GMC IN FREMONT, CALIFORNIA WAS MADE AWARE OF THE FIRES AND REQUESTED THAT THE CONTACT PAY FOR A VEHICLE INSPECTION. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE VEHICLE WOULD BE FULLY INSPECTED. UPON INSPECTION, IT WAS DETERMINED THAT THE RETAINERS ON THE VEHICLE WERE INSTALLED IMPROPERLY. THE FAILURE MILEAGE WAS 83,100. *LN *BF UPDATED 7/26/18*JB

    NHTSA complaint 11032795
  8. Filed Sep 27, 2017Failure Sep 25, 201789 milesNewark, CAEngine, Unknown or otherFire

    SECOND TIME AROUND MY BUICK REGAL CAUGHT ON FIRE AS IT SAT IN DRIVEWAY MY CAR HAS BEEN A VIN THAT FIT THE SAFTEY RECALL SINCE 2007 3RD OR 4TH ONE SINCE I BOUGHT MY CAR FROM DEALERSHIP MY CAR HAS 5 RECALLS WHICH 3 ARE RECALL CAMPAIGN SO DEALER FIXED ONLY PART OF THE RECALL IN FEB 18 2016 I WAS SENT ANOTHER SAFETY RECALL LETTER ASKING ME TO GO BACK TO GET EXTRA WORK DONE OR NEWER PARTS DEALER SAID NO SO NOW IT'S SEPTEMBER 25/26 2017 AND FIRE HAPPENS AGAIN THIS TIME WAS A BIGGER ISSUE HAD FIREDEPARTMENT CALLED OUT ALL THE FLAMES CAME FROM UNDER THE BEAUTY COVER AND VALVE COVER LEAK WHICH WAS A RECALL FOR SEVERAL YEARS THEY FIXED WITH BETTER PARTS BUT STILL HAVE A FIRE DEALERSHIP SAID NO GET MY CAR OUT THERE SHOP AND AGM TELLS ME SORRY CAN'T DO ANYTHING FOR U BECAUSE MY CAR 2002 OLD NO WARRANTIES BUT IT'S A SAFTEY RECALL ALMOST EVERY YEAR SINCE MY CAR WAS BOUGHT NO PARTS AVAILABLE NOT SURE Y I GET ONLY HALF RECALL DONE AND NOT DO THE FULL RECALL CORRECTLY THERE FOR THEY SHOULD BE HELP RESPONSIBLE FOR THE FIRE SINCE THEY NEVER TOOK MY COVER OFF THEY WERE VERY AWARE OF THAT I CAN'T DO ANYTHING FOR THIS ISSUE I HAVE HAD 7 CLAIMS SINCE FIRST TIME CAR ON FIRE JAN 6 2016 AND CLAIM #11 CLAIM STORY FOR NHTSA CALLED EVERYONE I COULD EVEN MY LOCAL NEWS BUT NO ONE WILL HELP ME BECAUSE IT'S A FIGHT AGAINST GM IT'S SO WRONG NOT FAIR THAT THIS HAPPENS TO PEOPLE I DON'T WANT MONEY OR BIG DEAL I JUST WANT A CAR THAT DOESN'T CATCH FIRE EVERY YEAR I NEED HELP PLEASE !!! ALSO I WOULD LIKE MORE INFO ON WHAT CAMPAIGN MEANS FOR THE SITUATION !?

    NHTSA complaint 11030081
  9. Filed Jan 3, 2017Failure Jul 15, 2016148,000 milesColorado Springs, COElectrical system, Electronic stability control (esc), Fuel system, Gasoline

    SINCE THE RECALL ON THE VALVE COVER(S) BEEN HAVING IGNITION PROBLEMS. THE CAR 'S ENGINE STOPS RUNNING PROBABLY DUE TO ELECTRICAL PROBLEM OR SOME OTHER PROBLEM, EG IGNITION SWITCH. THEN IT IS DIFFICULT OR IMPOSSIBLE TO START THE CAR. AFTER A START, HAVE A HARD TIME GETTING THE CAR HOME. RIGHT MOW THE VEHICLE IS NOT DRIVABLE AND IN THE GARAGE. *TR

    NHTSA complaint 10939299
  10. Filed Oct 31, 2016Failure Oct 19, 2016226,000 milesBEL Aire, KSEngineFire

    TL* THE CONTACT OWNS A 2002 BUICK REGAL. WHILE REFUELING THE VEHICLE, THE CONTACT NOTICED SMOKE COMING FROM THE ENGINE COMPARTMENT. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE ENGINE COMPARTMENT CAUGHT FIRE. THE CONTACT EXTINGUISHED THE FIRE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 226,000.

    NHTSA complaint 10920330
  11. Filed Jun 22, 2016Failure Apr 4, 2016188,000 milesBoynton Beach, FLEngineFire

    PLEASE REFER TO THE LETTER ATTACHED BELOW. IT IS A COPY OF THE LETTER THAT WAS ORIGINALLY SENT TO THE GEORGIA ATTORNEY GENERAL CONSUMER PROTECTION DIVISION ON JUNE 2, 2016. THANK YOU *TR

    NHTSA complaint 10875886
  12. Filed Jun 17, 2016Failure Jun 16, 201668,300 milesTorrance, CAElectrical system, Engine, Unknown or other

    I HAVE 2002 BUICK REGAL,HAD FIXED FOR LOW COOLANT LIGHT SIGN PROBLEM SEVERAL TIME BY DEALER, LAST REPAIR WAS DONE 1-26-2016 BY DEALER AND DO NOT SHOW ANY MORE LOW COOLANT SIGN OF LIGHT, 20 DAYS LATER MY CAR STOPPED IN THE MIDDLE OF ROAD, I TOWED IT TO SAME DEALER, DEALER TOLD ME THAT TRANSMISSION NEED TO BE REPLACED BY VERBAL, I TOWED IT TO TRANSMISSION SHOP AND REPAIRED AND I COMPLAINTED TO STATE OF CA, IN FEB. 2016, I HAD RECALL NOTICE FROM GM, I HAD RECALL SERVICE DONE BY ANOTHER GM DEALER IN MARCH 2016, INVESTIGATOR FROM THE STATE LOOKED THROUGH MY CAR IN MAY 20 2016, INVESTIGATOR FOUND THE SIGN OF LOW COOLANT LIGHT WAS NOT DISPLAYED WHEN HE TURNED ENGINE ON, EVERY OTHER SIGNS OF ENGINE LIGHT DISPLAYED EXCEPT LOW COOLANT SIGN OF LIGHT, I PAID $131.00 TO DEALER WHERE I HAD RECALL SERVICE DONEIN MAY 27, 2016, I EXPLAINED THEM ALL THE SERVICE LIGHT DISPLAYS BUT THE LOW COOLANT LIGHT WHE ENGINE TURNED ON, THEY TOLD ME THAT MY CAR NEED NEW CLUSTER AND IT WILL COST $1009.00. MY CAR DRIVES SMOOTHLY AND I HAVE TO BUY COOLANT AND POUR IT TO RADIATOR MYSELF , CHECK FLUID LEVEL EVERY DAY TO BE SAFE, THIS IS VERY STRESSFUL AND MAKE ME NERVOUS TO GO OUT AND ENJOY MY LIFE,MY CAR IS ONLY 14 YEARS OLD AND 68300 MILES DRIVEN, I NEED MERE INVESTIGATION WHY DEALER WANT ME TO CHANGE THE WHOLE CLUSTER INSTEAD OF LITTLE PROBLEM OF MECHANICAL WIRE CONNECTION ? OR BULB ? I HAD PROBLEM WITH ODOR METER BETWEEN 2013-2015 AND DEALER TOLD ME THAT IT WOULD COST $ 1000,00 BUT ODOR METER OWNER FIXED WITH LITTLE CHARGE, I NEED HELP! PLEASE. THE OTHER DEALER SENT ME THE CHECK $ 409.23 BECAUSE INVESTIGATOR TOLD THEM. I NOTICED THE CASE NUMBER WAS DIFFERENT IN THE CHECK, I TOLD INVESTIGATOR ABOUT IT AND HE TOLD ME IT IS OK TO DEPOSIT THE CHECK SO I DID AND CASHED OUT.

    NHTSA complaint 10874799
  13. Filed May 9, 2016Failure Dec 2, 2015Asheville, NCEngine

    TL* THE CONTACT OWNS A 2002 BUICK REGAL. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

    NHTSA complaint 10864000
  14. Filed Apr 27, 2016Failure Jan 16, 201692,000 milesFort Worth, TXEngine

    TL* THE CONTACT OWNS A 2002 BUICK REGAL. AFTER THE VEHICLE WAS STARTED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE OIL PAN GASKET, VALVE COVER GASKET SET, AND SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 92,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

    NHTSA complaint 10861641
  15. Filed Apr 4, 2016Failure Apr 1, 2016SAN Antonio, TXEngine

    TL* THE CONTACT OWNS A 2002 BUICK REGAL. WHILE DRIVING 30 MPH, THE VEHICLE DECELERATED INDEPENDENTLY WITHOUT WARNING. IN ADDITION, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE INTAKE GASKET WAS LEAKING OIL AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

    NHTSA complaint 10853327
  16. Filed Mar 22, 2016Failure Dec 23, 2015Phoenix, AZEngine

    LEAKING OIL FROM ENGINE WHEN STATIONARY.

    NHTSA complaint 10851137
  17. Filed Mar 22, 2016Failure Feb 26, 2016Phoenix, AZEngine

    TL* THE CONTACT OWNS A 2002 BUICK REGAL. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE PART NEEDED WAS NOT AVAILABLE. THE DEALER CANCELLED AN APPOINTMENT TWICE, STATING THAT THE PARTS WERE STILL NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

    NHTSA complaint 10851089
  18. Filed Mar 17, 2016Failure Apr 10, 2010110,000 milesYoungstown, OHEngine

    TL* THE CONTACT OWNS A 2002 BUICK REGAL. THE CONTACT STATED THAT THE REAR VALVE COVER GASKET HAD A SEVERE OIL LEAK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) HOWEVER, THE CONTACT WAS CONCERNED THAT THE MANUFACTURER WAS NOT REPLACING THE REAR VALVE COVER GASKET AND THE RECALL REPAIR WOULD NOT BE SUFFICIENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.

    NHTSA complaint 10850237
  19. Filed Mar 8, 2016Failure Mar 7, 2016141,000 milesAnchorage, AKEngineFire

    TL* THE CONTACT OWNED A 2002 BUICK REGAL. THE CONTACT STATED THAT AS SOON AS THE VEHICLE WAS PARKED, IT IMMEDIATELY CAUGHT ON FIRE. A POLICE AND A FIRE REPORT WERE FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS 141,000. PARTS DISTRIBUTION DISCONNECT.

    NHTSA complaint 10845544
  20. Filed Feb 26, 2016Failure Feb 11, 2016170,000 milesYadkinbill, NCEngineFire

    TL* THE CONTACT OWNS A 2002 BUICK REGAL. AFTER PARKING THE VEHICLE, SMOKE AND FLAMES WERE PRESENT UNDER THE HOOD. THE CONTACT EXTINGUISHED THE FLAMES USING A CLOTH. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 170,000.

    NHTSA complaint 10838590
Source: NHTSA ODI complaints file.
Investigations

2 NHTSA investigations on file

  • EA07008 Engineering analysis, Engine and cooling
    ENGINE COMPARTMENT FIRE
    Opened Jun 12, 2007, closed May 1, 2008 · led to a recall
  • EA02030 Engineering analysis, Fuel system
    ENGINE COMPARTMENT FIRES
    Opened Oct 22, 2002, closed Mar 9, 2004 · led to a recall
Source: NHTSA ODI investigations file.
Service bulletins

406 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.

  • PIP5601C Jul 18, 2025 · Service Bulletin/Repair Instructions
    This PI communicates the requirement to provide a pico file to receive diagnostic assistance from TAC.
  • PIP5358D Feb 20, 2025 · Service Bulletin/Repair Instructions
    This Preliminary Information communication provides information to the technician about vehicles that have an unusual noise and is difficult to identify, isolate or pinpoint. Technician should get record a sound clip or take a video of the noise for assessm…
  • PIP4723J Oct 25, 2024 · Service Bulletin/Repair Instructions
    This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester  and Vehicle Data Rec…
  • PIT5099H Sep 12, 2024 · Service Bulletin/Repair Instructions
    This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressu…
  • PIT5099H Sep 12, 2024 · Service Bulletin/Repair Instructions
    This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressu…
  • General Communication Aug 26, 2024 · Service Campaign
    Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some …
  • 24-NA-141 Jul 24, 2024 · Service Bulletin/Repair Instructions
    GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more ca…
  • 16-NA-383 Jun 28, 2024 · Service Bulletin/Repair Instructions
    This service bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduc…
  • 18-NA-099 Jun 17, 2024 · Service Bulletin/Repair Instructions
    This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
  • 24-NA-098 Jun 6, 2024 · Service Bulletin/Repair Instructions
    This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
  • 10-08-45-001H Mar 28, 2024 · Service Bulletin/Repair Instructions
    This bulletin provides information for electrical ground repairs using new General Motors replacement fasteners with conductive finish.
  • PIT5353 Nov 1, 2014 · Service Bulletin/Repair Instructions
    XM Audio Traffic And Travel Link Availability And Operation.
  • 16-NA-383 Mar 13, 2024 · Service Bulletin/Repair Instructions
    This technical bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to red…
  • 22-NA-074 Feb 22, 2024 · Service Bulletin/Repair Instructions
    This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
  • PIP5601B Jan 12, 2024 · Service Bulletin/Repair Instructions
    This Preliminary Information communication provides information to the technician about vibration complaints that are one of the most challenging complaints to accurately diagnose and repair. Technician will need to use Pico Oscilloscope Diagnostic Kit to e…
  • 18-NA-099 Jan 16, 2024 · Service Bulletin/Repair Instructions
    This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
  • PI1394B Jan 12, 2024 · Service Bulletin/Repair Instructions
    This PI bulletin advises the technician on the proper way to install the pistons in an engine.
  • 02-08-42-001J Jan 12, 2024 · Service Bulletin/Repair Instructions
    This informational bulletin provides information for dealers/technicians on Headlamp, Tail Lamp, License Lamp or Fog/Driving Lamp Damage.
  • Recalls Jun 30, 2014 · Service Bulletin/Repair Instructions
    Vehicle Recalls
  • PIT5099G Sep 26, 2023 · Service Bulletin/Repair Instructions
    This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressu…
  • PIT4864F Mar 1, 2014 · Service Bulletin/Repair Instructions
    Information On Requests To Add OnStar Bluetooth Option.
  • 23-NA-219 Dec 12, 2023 · Service Bulletin/Repair Instructions
    This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
  • PIC5588B Jun 1, 2014 · Service Bulletin/Repair Instructions
    Programming And Activation Of Replacement OnStar Modules.
  • PIC5588A Oct 1, 2012 · Service Bulletin/Repair Instructions
    Programming And Activation Of Replacement OnStar Modules.
  • 130089009 Sep 1, 2013 · Service Bulletin/Repair Instructions
    Expanded Availability for Remanufacture and Return (R&R) Electronic Control Modules
  • PIT5264B Nov 1, 2014 · Service Bulletin/Repair Instructions
    Canadian Customers Unable To Place Calls And Turn By Turn Inoperative In The United States.
  • PIT5264 Mar 1, 2014 · Service Bulletin/Repair Instructions
    Canadian Customers Unable To Place Calls In The United States
  • 17-NA-170 Oct 6, 2023 · Service Bulletin/Repair Instructions
    This service bulletin provides information about the Hunter wheel Road Force balancers that should be utilized for all repairs requiring balance and Road Force measurement.
  • 10-00-89-006J Sep 26, 2023 · Service Bulletin/Repair Instructions
    This service bulletin provides information for dealers on how to submit a product information report (PIR) (Canada Only).
  • 23-NA-153 Sep 1, 2023 · Service Bulletin/Repair Instructions
    The service bulletin advises the tech of a normal transmission shift condition and the delay in throttle response when the throttle plate is opened rapidly and advises the customer that it is normal for the delay.
  • PIP5628G Aug 10, 2023 · Service Bulletin/Repair Instructions
    This Preliminary information communicates information that will need to be provided to TAC to aid in diagnosing if a vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D
  • 18-NA-073 Aug 24, 2023 · Service Bulletin/Repair Instructions
    This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
  • PIP5358C Jul 18, 2023 · Service Bulletin/Repair Instructions
    This Preliminary Information communication provides information to the technician about vehicles that have an unusual noise and is difficult to identify, isolate or pinpoint. Technician should get record a sound clip or take a video of the noise for assessm…
  • PIP5628F Apr 24, 2023 · Service Bulletin/Repair Instructions
    This Preliminary information communicates information that will need to be provided to TAC to aid in diagnosing if a vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D
  • 19-NA-219 Apr 24, 2023 · Service Bulletin/Repair Instructions
    This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
  • 17-NA-170 Apr 27, 2023 · Service Bulletin/Repair Instructions
    This service bulletin provides information about the Hunter wheel Road Force balancers that should be utilized for all repairs requiring balance and Road Force measurement.
  • 19-NA-219 Mar 23, 2023 · Service Bulletin/Repair Instructions
    This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
  • 22-NA-009 Mar 17, 2023 · Service Bulletin/Repair Instructions
    This service bulletin provides service information on new torque specification and installation procedure for ACDelco Spin-On Oil Filters.
  • PIP5628E Feb 10, 2023 · Service Bulletin/Repair Instructions
    This Preliminary information communicates information that will need to be provided to TAC to aid in diagnosing if a vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D
  • 17-NA-073 Feb 21, 2023 · Service Bulletin/Repair Instructions
    This warranty administration bulletin provides information regarding the field action courtesy transportation policy.
  • 01-08-42-001O Feb 15, 2023 · Service Bulletin/Repair Instructions
    This service bulletin provides information for dealers/technicians on Exterior Lamp Condensation and Water Leaks and Replacement Guidelines.
  • PIP5540J Dec 15, 2022 · Service Bulletin/Repair Instructions
    This Preliminary information communicates to the technician the need to inspect the induction system for potential icing issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components. That any of th…
  • 21-NA-124 Dec 14, 2022 · Service Bulletin/Repair Instructions
    This service bulletin provides diagnostic tips/steps on testing for possible EVAP leaks in the system to correct a customer concern of an MIL Illuminated with DTCs P0442 and/or P0455 Set.
  • 22-NA-074 Nov 9, 2022 · Service Bulletin/Repair Instructions
    This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
  • 22-NA-205 Oct 19, 2022 · Service Bulletin/Repair Instructions
    This service bulletin provides information on Module Harvesting.
  • 10-00-89-006I Oct 7, 2022 · Service Bulletin/Repair Instructions
    This service bulletin provides information for dealers on how to submit a product information report (PIR) (Canada Only).
  • PIC5453D Sep 30, 2022 · Service Bulletin/Repair Instructions
    This Preliminary Information communication provides information to the technician that General Motors and General Motors of Canada Company do not support cross border sales. The General Motors of Canada Customer Care Centre is the sole authorized provider o…
  • PIP5640A Sep 1, 2022 · Service Bulletin/Repair Instructions
    This Preliminary Information communication provides information to the technician to not remove the torque converter bolts and start the engine as this may cause damage to the torque converter of the crankshaft on vehicles equipped with an automatic transmi…
  • 22-NA-195 Sep 28, 2022 · Service Bulletin/Repair Instructions
    This service bulletin provides information on Handling Requests for Modifications to Permanently Import/Export Vehicles Between the U.S. and Canada.
  • 22-NA-009 Sep 14, 2022 · Service Bulletin/Repair Instructions
    This service bulletin provides service information on new torque specification and installation procedure for ACDelco Spin-On Oil Filters.
  • 22-NA-181 Sep 1, 2022 · Service Bulletin/Repair Instructions
    This diagnostic tip advises the tech not to separate the flexplate from the torque convertor or damage my occur if the engine is started while diagnosing for noise from the engine or transmission.
  • 20-NA-065 Aug 15, 2022 · Service Bulletin/Repair Instructions
    This bulletin provides information on tools available to find an intake vacuum leak or exhaust leak to correct a condition of MIL Illuminated with Multiple Fuel Trim and/or Oxygen Sensor Codes Set.
  • PIT5099F Jun 13, 2022 · Service Bulletin/Repair Instructions
    This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressu…
  • 22-NA-009 Jun 15, 2022 · Service Bulletin/Repair Instructions
    This service bulletin provides service information on new torque specification and installation procedure for ACDelco Spin-On Oil Filters.
  • PIP5358B May 31, 2022 · Service Bulletin/Repair Instructions
    This Preliminary Information communication provides information to the technician about vehicles that have an unusual noise and is difficult to identify, isolate or pinpoint. Technician should get record a sound clip or take a video of the noise for assessm…
  • 22NA009 Jan 11, 2022 · Service Bulletin/Repair Instructions
    This service bulletin provides service information on new torque specification and installation procedure for ACDelco Spin-On Oil Filters.
  • 22-NA-074 Mar 31, 2022 · Service Bulletin/Repair Instructions
    This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
  • 22-NA-009 Mar 22, 2022 · Service Bulletin/Repair Instructions
    This service bulletin provides service information on new torque specification and installation procedure for ACDelco Spin-On Oil Filters.
  • PIP4723F Jan 14, 2022 · Service Bulletin/Repair Instructions
    This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester  and Vehicle Data Rec…
  • PIP5628E Dec 14, 2021 · Service Bulletin/Repair Instructions
    This Preliminary information communicates information that will need to be provided to TAC to aid in diagnosing if a vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D
Source: NHTSA manufacturer communications files.