2016 Cadillac CTS

31 complaints on file, page 1 of 2.

1. Filed Dec 8, 2025Failure Nov 24, 202593,942 milesTemecula, CASteering

   The contact owns 2016 Cadillac CTS. The contact stated while driving at various speeds, the vehicle lost power steering functionality. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed that the steering rack and pinion needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V175000 (STEERING); however, the VIN was not included in the recall. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The failure mileage was 93,942.

   NHTSA complaint 11703838
2. Filed Jun 16, 2025Failure Jun 7, 2025York, PAUnknown or other

   Message "Shift to Park" even though the car is already in Park, preventing shutting down the car.

   NHTSA complaint 11667214
3. Filed Apr 29, 2025Failure Jun 15, 202120,000 milesFort Lauderdale, FLInterior1 injured

   The contact owns a 2016 Cadillac CTS. The contact stated while the vehicle was parked, the carbon fiber-optic piece on the rear passenger door was fractured. The contact stated the occupant was exiting the rear passenger's door when the occupant was stabbed by the carbon fiber-optic piece. The contact stated that the occupant was stabbed in the back of the right arm. No medical attention was needed. The contact stated that the carbon fiber optic pieces on all four of the door panels and the glove compartment had been replaced several times. The contact stated the glove compartment carbon fiber optic piece was replaced three times. In addition, the contact stated that the carbon fiber optic pieces on each door panel had been replaced twice. The manufacturer was made aware of the failure, and several cases were filed. The failure mileage was approximately 20,000.

   NHTSA complaint 11657637
4. Filed Mar 1, 2025Failure Feb 1, 2025Opa Locka,, FLAir bags

   The passenger side airbag stays illuminated after the vehicle is started and continues to stay on as the vehicle is driven, never going off. General Motors have not issued a recall on this safety problem with the 2016 Cadillac CTS. My [XXX] address [XXX] . My phone number is [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint 11645750
5. Filed Feb 26, 2025Failure Feb 1, 202549,790 milesOpa Locka, FLAir bags

   The contact's relative owns a 2016 Cadillac CTS. The contact stated that while driving at approximately 40 MPH, the passenger's side air bag warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed that the front passenger's side air bag inflator needed to be replaced. The dealer informed the contact that the VIN was not included in a related recall and provided an estimate for the repair. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 49,790.

   NHTSA complaint 11645131
6. Filed Aug 29, 2024Failure Aug 1, 2024Knoxville, TNElectrical system

   Center console screen again has stopped working, no access to settings for the car nor any way to correct settings at this point. Many of the settings can be critical to safe driving of the car and have no manual alternative. This is the second screen in 50k miles.

   NHTSA complaint 11611649
7. Filed Jan 3, 2024Failure Dec 4, 2023dixon, ILPower train, Suspension

   Rear differential failed @ 44,600 miles. Dealer said car was unsafe to drive. Dealer unable to obtain replacement after 30 days. Internet search shows this to be a known issue.

   NHTSA complaint 11563267
8. Filed Jan 13, 2023Failure Oct 1, 202260,000 milesBirmingham, ALSuspension

   The contact owns a 2016 Cadillac CTS. The contact stated that while driving at highway speeds the rear end of the vehicle lowered. There was an abnormal roaring noise detected from the wheels. There were no warning lights illuminated. The vehicle was taken to the local dealer who informed the contact that the failure was due to the run flat tires. The vehicle was taken back to the local dealer where it was diagnosed that the differential was not properly lubricated; and informed him not to drive the vehicle. The parts to repair the vehicle was on back order. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 60,000.

   NHTSA complaint 11501662
9. Filed Oct 3, 2022Failure Jan 31, 2022Orlando, FLPower train

   Torque converter shudders and jerks abruptly. There’s trouble slowing down at times and it has a difficult time shifting up or shifting down i gears.

   NHTSA complaint 11487639
10. Filed Jun 23, 2022Failure Jun 16, 2022Bensalem, PAAdaptive cruise control, Power train

    I have 2 complaints. #1 The transmission shifts extremely hard in and out of gear 1. This issue a known issue, but GM has no resolution. There is a bulletin. The problem is, my car is no shifting poorly in all gears and causing a serious safety issue at all speeds and gears. It won't go into gear causing safety concerns. I have reported the transmission issue multiple times while under warranty and it is now worse outside of warranty! #2 Adaptive cruise has also been reported multiple times and I have paid to get both front sensors replaced. Only to have the issue continue. The dash will show a car is in the path, but there is a 2-3 second delay before car starts to slow down. Often brakes do not engage and the alarms just go off. I have driven a loaner car of similar years and they do not operate the same. This car is an outlier.

    NHTSA complaint 11470625
11. Filed Jun 12, 2022Failure Apr 1, 2022Shelton, CTPower train

    The component that failed on my vehicle is the rear differential. My safety was put at risk by my vehicle hesitating on the highway where I lost speed and was almost rear ended. At that point I had to pull over onto a shoulder with grass to wait on the side of the highway for a tow. My vehicle has been with the dealer for the past 2 months. No warning lights or signals.

    NHTSA complaint 11468827
12. Filed Apr 22, 2022Failure Apr 1, 2022Shelton, CTPower train

    The component that failed was the rear differential. I had to pull over on a grassy area on the merrit parkway which put my safety at risk. The component has been inspected by the dealer. No warning lamps appeared. I heard a whining sound and a grinding noise.

    NHTSA complaint 11461848
13. Filed Sep 29, 2021Failure Sep 11, 2021Worcester, MAElectrical system, Blind spot detection, Warning

    The side detection light in both side mirrors stays on even when the vehicle is turned off. This may cause an accident while driving The problem is confirmed by the dealer No No

    NHTSA complaint 11434935
14. Filed Aug 29, 2021Failure Aug 3, 2021Oakland, TNElectrical system

    CUE screen is “cracked”. Can no longer see about 1/2 of back up camera screen. Barely missed backing into my neighbors car.

    NHTSA complaint 11430899
15. Filed Jul 11, 2021Failure Jul 11, 2021Chapel Hill, NCPower train

    A known issue. “Clutch slow to fill” is a defect of the 8 speed transmission that causes the vehicle to violently buck and surge at low speeds and is dangerous as it makes it unreliable when driving at low speeds since it can randomly lunge forward dangerously. Dealership replaced transmission valve body under warranty and flushed transmission twice but problem remains. Dealership claims it can be fixed with an “update” but tried to charge over $300 for the “update” when it is a defect that should have been fixed under warranty for free or have a recall.

    NHTSA complaint 11424320
16. Filed Jul 1, 2021Failure Jul 1, 2021New Haven, INUnknown or other

    Cracked CUE screen dealership states not covered under warranty and requesting $1700.00 to replace. My 2016 CTS has only 28,500 miles and has always been kept in the garage since I purchased it new in 2016. I truly feel GM should being covering the cost of replacement on this system on a vehicle that had a $64,000 price tag.

    NHTSA complaint 11423114
17. Filed Dec 28, 2020Failure Dec 1, 202048,000 milesMullica Hill, NJElectrical system, Engine, Steering

    WHILE ACCELERATING FROM A STOP, MY VEHICLE LOSES ALL POWER TEMPORARILY. THROTTLE MODULATION DOES NOT INCREASE RPM. AT TIMES THE VEHICLE WILL JERK FORWARD AND BACK AS IF POWER IS BEING PUT DOWN THEN STOPPED ABRUPTLY. ONE TIME I HAD THIS HAPPEN, MY LIGHTS, GAUGES, POWER STEERING, AND ENGINE POWER ALL WENT AWAY. IT FIXED ITSELF AFTER ABOUT 15 MINUTES OF TRYING TO FIGURE OUT WHAT WAS HAPPENING. VERY DANGEROUS AND SCARY EXPERIENCE WHEN THIS HAPPENS ON THE ROAD.

    NHTSA complaint 11385311
18. Filed Nov 7, 2020Failure Nov 7, 202030,000 milesOxnard, CAPower train

    WHEN I ACCELERATED THE TRANSMISSION FELT LIKE IT GOT STUCK AND CONTINUED TO REV WHEN I ATTEMPTED TO ACCELERATE AND FELT LIKE I WAS NOT MOVING. RPM CONTINUED TO GO UP BUT NO POWER. OTHER TIMES A VIG BUMP IS FELT WHEN I TAKE FOOT OFF GAS FOR A KOMENT AND WHEN I PLACE IT BACK ON TO ACCELERATE THE BIG BUMP IS FELT. HAVE TAKEN IT TO CADILLAC SEVICE TWICE AND BOTH TIMES TRANSMISSION WAS REPROGRAMMED BUT IT DID NOT DIX THE PROBLEM.

    NHTSA complaint 11373601
19. Filed Sep 8, 2020Failure Jul 1, 202023,000 milesLeonardtown, MDElectrical system

    THE CADILLAC CUE DISPLAY FOR RADIO, INFO, HVAC, NAV, ETC. HAS BEGUN TO CRACK (AKA SPIDERWEB CRACKS) WHICH HAS NO MADE THE TOUCH SCREEN UNUSABLE AND BEGUN TO DEGRADE VEHICLE CA0PABILITY. THE DISPLAY FREQUENTLY BLINKS AND MAKES EMITS RANDOM AUDIO TONES BOTH OF WHICH ARE VERY DISTRACTING WHILE DRIVING AND CAUSING A SAFETY HAZARD.

    NHTSA complaint 11353726
20. Filed Jul 3, 2020Failure Jun 1, 202048,000 milesHamilton, OHUnknown or other, Wheels

    AT 45MPH THE RIGHT FRONT WHEEL SHUDDERS. IT ONLY HAPPENS OCCASIONALLY. I'VE CHECKED IT ON VERY SMOOTH ROADS TO MAKE SURE IT WASN'T THE CONDITON OF THE ROAD CAUSING THE SHUDDER. SOMETIMES, WHEN THE CAR SHIFTS, IT SHIFTS VERY HARD AS IF BEING BUMPED IN THE REAR. I HAD IT CHECKED AND I'M TOLD IT MAY BE A TRANSMISSION ISSUE BUT NOT SURE. THE ORIGINAL TIRES ARE ON THE CAR AND AT 48 THOUSAND MILES THEY HAVE WORN EVEN. I'VE HAD THE FRONT END CHECKED FOR ALIGNMENT AND THE FRONT WHEELS BALANCED. THAT IS NOT THE ISSUE.

    NHTSA complaint 11337345