1997 Cadillac Deville

269 complaints on file, page 1 of 14.

1. Filed Jan 15, 2022Failure Nov 25, 2021Seatac, WAElectrical system, Fuel/propulsion system, Unknown or otherFire1 injured

   [  ] I had purchased my car used. I found that there was a recall on this model. I went online and ran the vin # and confirmed that. I called the dealership and explained they looked it up and confirmed it needed to have the original plastic fuel rail replaced with a new stainless steel fuel rail. They informed me that they had to order the parts from Michigan an it would be 2 weeks for the parts to get here and then we could set up an appointment to bring the car in. over 2 weeks later they called and we set up the appointment I had started the car the morning of the appointment for it to go to the dealership. I  needed to grab something from in the house so I turned it off to go back in my house. I was answering a text on my phone and as I looked up to get out of the car there were flames coming out from between the fender and the hood. I rushed to the front of the car to put the flames out.. I just got the car a d couldn't afford to let turn to the ground. I took off my hoodie and used it to UT out the flames while doing so the hood came down and hit me in the back of my head,I burned my left hand pretty badly and burnt off my arm hair. I have had a ringing in my ears since I was hit in the head. I called the dealer and told them what happened and I would have to get it towed in. They said okay it took three days to get a tow truck because we had a snow storm. The tow companies were booked. I got the car to the dealer and exspected them to start the job.  The parts were ordered and there. It had been over 3 weeks now that had gone by since I first talked to the dealership and they ordered the parts I waS waiting for. Now the car has been there for over a 2 weeks and  not  even been touched .  I was finally told by the service department  to call customer service about the recall. I called the # i was give spoke to someone and explained everything. After I was told they didn't know why I called. The dealership should just handle the repair. I called service and re

   NHTSA complaint 11447570
2. Filed Mar 31, 2018Failure Aug 15, 2012Callands, VAAir bags

   DOGGIE DIEOBLO

   NHTSA complaint 11082303
3. Filed Jan 28, 2016Failure Dec 3, 201592,000 milesHenderson, NVAir conditioner, Traction control system

   TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. WHILE DRIVING OVER A SPEED BUMP, THE TRACTION WARNING LIGHT ILLUMINATED. IN ADDITION, THE AIR CONDITIONER FAILED TO OPERATE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 97V064000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

   NHTSA complaint 10822794
4. Filed Nov 24, 2015Failure May 28, 2014Waynesboro, VAElectrical system

   1997 CADILLAC DEVILLE. CONSUMER WRITES IN REGARDS TO IGNITION RECALL REPAIRS. *SMD THE CONSUMER STATED THERE WAS A PROBLEM WITH THE THEFT SYSTEM. ACCORDING TO THE INVOICE, THE IGNITION LOCK CYLINDER WAS REPLACED.

   NHTSA complaint 10702615
5. Filed May 11, 2015Failure Apr 13, 201555,000 milesEast Islip, NYService brakes, Traction control system

   TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. WHEN ATTEMPTING TO STOP THE VEHICLE, THERE WAS AN INCREASE IN STOPPING DISTANCE. THE CONTACT MENTIONED THAT THE VEHICLE WENT INTO ANTI LOCK BRAKING MODE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DETERMINED THAT THE ELECTRONIC BRAKE CONTROL MODULE OR THE ELECTRONIC BRAKE AND TRACTION CONTROL MODULES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.

   NHTSA complaint 10715699
6. Filed Feb 5, 2015Failure Jan 26, 201587,000 milesBrooklyn, OHEngineFire

   AT ABOUT 12:30 - 1:00 AM IN THE MORNING THE CAR WAS PARKED AT MY HOME IN THE DRIVEWAY DIRECTLY IN FRONT OF THE GARAGE. [XXX] THE OWNER GETS UP TO GET SOMETHING TO EAT WHEN HE LOOKED OUTSIDE THE PATIO, HE SAW HIS CAR SMOLDERING AND THAN IMMEDIATELY BURST INTO FLAMES AT THE ENGINE AREA. CALLED THE FIRE DEPARTMENT IMMEDIATELY AND IN THE MEANTIME TRIED TO SUPPRESS THE FIRE BUT NOT SUCCESSFUL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

   NHTSA complaint 10681493
7. Filed Oct 30, 2014Failure Oct 9, 2014Tulsa, OKElectrical system, Service brakes, Abs warning light

   TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. THE CONTACT STATED WHILE DRIVING 65 MPH ATTEMPTING TO ENGAGE THE BRAKES, THE VEHICLE FAILED TO STOP. THE CONTACT MENTIONED THAT THE ANTI-LOCK BRAKE, TRACTION CONTROL, BRAKE AND SECURITY LIGHT ILLUMINATED WHEN THE FAILURE OCCURRED. ALSO, THE CONTACT STATED THAT ALL THE GAUGES AND SIGNALS ON THE INSTRUMENT PANEL FAILED AND FAILED TO SHOW ANY INFORMATION. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE BRAKE FLUID WAS LEAKING WHEN ATTEMPTING TO MOVE THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 12/01/14*LJ UPDATED 10/1/15 *JS

   NHTSA complaint 10651429
8. Filed Oct 28, 2014Failure Oct 27, 2014189,000 milesLittle Rock, ARAir bags, Electrical system, Unknown or other

   I BACKED OUT OF MY DRIVEWAY AND PROCEEDED DOWN THE HIGHWAY AND THE PASSENGER SIDE AIRBAG EXPLODED ON MY WIFE'S ARM. I AM AFRAID THAT IT WILL HAPPEN ON THE DRIVERS SIDE WHILE DRIVING. WHAT SHOULD I DO FOR SAFETY SAKE? *TR

   NHTSA complaint 10650750
9. Filed Jul 8, 2014Failure Jun 2, 2014138,000 milesJersey City, NJService brakes, Hydraulic

   I NOTICED THAT MY ABS TRACTION CONTROL LIGHT WAS ON THE DASHBOARD CONSOLE AND WHEN I PUSH ON THE BRAKES THE AND THE CAR WAS NOT STOPPING. THE ABS WAS ENGAGING ON DRY PAVEMENT. I CHECKED THE ONBOARD DIAGNOSTIC TOOL ON THE CADILLAC AND I AM GETTING AN ERROR CODE OF TCS C1255 WHICH IS A FAULTY ELECTRONIC BRAKE CONTROL MODULE/ ELECTRONIC BRAKE AND TRACTION CONTROL MODULE. I NOTICED THAT THERE IS A RECALL ON THIS EXACT PART THAT I AM EXPERIENCING PROBLEMS WITH REFERENCE NHTSA CAMPAIGN NUMBER: 97V064000. I CALLED CADILLAC DEALER AND WAS TOLD THAT MY VIN DOES NOT COME UP WITH ANY RECALLS AND THERE ARE NOT ANY RECALLS AT ALL FOR 1997 CADILLAC DEVILLE. I AM REQUESTING THAT MY VIN BE ADDED TO THE RECALL FOR THE BRAKES AND THE FUEL SYSTEM RECALL. THANK YOU *TR UPDATED 3/13/15 *JS

   NHTSA complaint 10608992
10. Filed Jun 5, 2014Failure Oct 17, 2013112,000 milesRapid City, SDService brakes

    TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATE 35 MPH, THE ABS AND THE TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY AND PROGRESSED TO PERMANENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 97V064000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.

    NHTSA complaint 10596365
11. Filed May 28, 2014Failure Apr 1, 2014113,000 milesCleveland, OHFuel system, Gasoline

    TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE TRAVELING 40 MPH, GASOLINE FUEL FUMES EMITTED FROM THE FRONT DRIVER'S SIDE OF THE VEHICLE. THE FUEL GAUGE INDICATED THAT THERE A HALF OF TANK OF GAS WAS IN THE TANK, WHEN THE TANK WAS NEARLY EMPTY. THE VEHICLE HAS GONE EMPTY ON FUEL ON THREE SEPARATE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000 AND THE CURRENT MILEAGE WAS 114.000. THE VIN WAS NOT AVAILABLE.

    NHTSA complaint 10594471
12. Filed Aug 7, 2013Failure Aug 6, 201397,000 milesPataluma, CAFuel/propulsion system

    TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. THE CONTACT STATED THAT FUEL FUMES WERE EMITTED IN AND AROUND THE VEHICLE. THE CONTACT MENTIONED THAT ONCE HE INSPECTED THE VEHICLE, HE NOTICED THAT THERE WAS A FUEL LEAK UNDER THE ENGINE COMPARTMENT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 97,000.

    NHTSA complaint 10534079
13. Filed May 9, 2013Failure Feb 1, 201375,000 milesNorth Bellmore, NYService brakes

    TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. THE CONTACT STATED THAT THE BRAKE TRACTION CONTROL SYSTEM FAILED INTERMITTENTLY AND CAUSED THE STEERING WHEEL TO SEIZE. THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED, WHICH LOCATED THE FAILURE AT THE BRAKE ELECTRONIC CONTROL MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000 AND THE CURRENT MILEAGE WAS 83,244.

    NHTSA complaint 10511260
14. Filed Dec 6, 2012Failure Dec 4, 2012110,000 milesWorth, ILTires

    TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE WITH UNIROYAL TIGERPAW TIRES, SIZE: 265/75/R16 . THE CONTACT STATED THAT WHILE PARKED, THE FRONT DRIVER SIDE TIRE BLEW. THE TIRE WAS TAKEN TO A DEALER FOR INSPECTION. THE TECHNICIAN STATED THAT THE TIRE WAS OUT OF WARRANTY AND WOULD NOT BE COVERED FOR REPLACEMENT. THE FAILURE CAUSED DAMAGE TO THE FRONT FENDER OF THE VEHICLE AND THE COOLANT SYSTEM HOSE. THE TIRE WAS NOT REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DOT NUMBER WAS NOT AVAILABLE. THE APPROXIMATE TIRE FAILURE MILEAGE WAS 30,000. THE FAILURE MILEAGE OF THE VEHICLE WAS 110,000.

    NHTSA complaint 10487543
15. Filed Apr 30, 2012Failure Apr 29, 201265,000 milesBedminster, NJService brakes

    I WAS TRAVELING ON THE HIGHWAY AT APPROX. 65-70 MPH WHEN I WENT TO BRAKE DUE TO TRAFFIC AND THERE WAS SEVERE BRAKE FADE. THE CAR WAS ABLE TO SLOW DOWN BUT COULD NOT COME TO A COMPLETE STOP, THE BRAKE PEDAL WENT TO THE FLOOR EVEN AFTER SEVERAL PUMPS. I HAD TO USE THE EMERGENCY BRAKE TO STOP THE VEHICLE. LUCKILY THERE WAS NO ACCIDENT. I STILL HAD TO TRAVEL ANOTHER 30 MILES BEFORE REACHING MY DESTINATION AND THE BRAKES CONTINUED TO FAIL. THE BRAKES WOULD ONLY SLOW THE VEHICLE DOWN. THIS IS THE FIRST BRAKE PROBLEM I HAVE HAD WITH THIS VEHICLE AND ONLY HAS 65000 MILES ON IT. I HAVE TO CONTACT A MECHANIC TO RESOLVE THIS PROBLEM. *JS

    NHTSA complaint 10456873
16. Filed Apr 6, 2012Failure Apr 6, 201265,000 milesCrofton, MDEngine and engine cooling

    TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, HE SMELLED A BURNING ODOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE OIL PAN SEAL WAS LEAKING OIL. AS A RESULT, THE OIL WAS LEAKING ONTO THE ENGINE MANIFOLD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE CONTACT EXPRESSED EXTREME CONCERN OVER A POTENTIAL FIRE HAZARD. THE FAILURE MILEAGE WAS 65,000. UPDATED 04/18/12*BF UPDATED 04/23/12.*JB

    NHTSA complaint 10454335
17. Filed Feb 24, 2012Failure Feb 24, 2012Fort Lauderdale, FLAir bags

    I OWN A 1997 CADILLAC DEVILLE. MY AIR BAG SENSOR HAS BEEN COMING ON AND GOING OFF ON MY INSTRUMENT PANEL FOR THE LAST FEW MONTHS. I HAVE HAD THE CAR CHECKED SEVERAL TIMES AND I WAS TOLD THE SENSOR WAS DEFECTIVE. THIS IS FOR THE AIR BAG ON THE DRIVER'S SIDE DOOR. TODAY 2/24/12 THE AIR BAG DEPLOYED AS I WAS ABOUT TO BACK OUT OF MY DRIVE WAY. MY CURRENT MILEAGE IS 94,000 MILES. I AM ALSO HAVING TROUBLES WITH HAVING TO PRESS MY BRAKES ALMOST TO THE FLOOR FOR THE CAR TO STOP. *TR

    NHTSA complaint 10449193
18. Filed Jul 18, 2011Failure Jul 11, 2011138,000 milesMA, MAExhaust systemFire

    UPON STARTING THE CAR FIRST THING IN THE MORNING, THE ENGINE BACKFIRED THROUGH THE INDUCTION SYSTEM STARTING AN ENGINE FIRE. BY THE TIME THE FIRE WAS EXTINGUISHED IT HAD CAUSED ENOUGH DAMAGE THAT THE CAR HAD TO BE JUNKED. *KB

    NHTSA complaint 10413266
19. Filed Jul 5, 2011Failure Jun 5, 201171,704 milesFairmont, WVElectrical system

    TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 25 MPH THE VEHICLE SUDDENLY STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER TURNING THE KEY IN THE IGNITION AND PLACING THE GEAR SHIFT IN NEUTRAL. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 71,704.

    NHTSA complaint 10410461
20. Filed Mar 4, 2011Failure Mar 3, 2011100,000 milesDeoria, ILEngine and engine cooling

    TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH WHEN THE VEHICLE BEGAN TO OVERHEAT FOLLOWED BY STALLING. THE A/C WARNING INDICATOR WAS ILLUMINATED FOLLOWING THE FAILURE. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED TO REPORT THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 100,000. THE VIN WAS UNAVAILABLE.

    NHTSA complaint 10386418