Model year

2004 Cadillac DTS

Sedan, gasoline, built in United States. Owner complaints on file from Feb 22, 2010 to May 28, 2016.

Recall campaigns covering this model year0No recall campaign lists this model year
Owner complaints7Below the median 2004 sedan
Severity index14.32004 sedans average 11.2
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2004 Cadillac DTS peaked in 2014, with 2 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

00.511.522010201220142201620182020202220242026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

29% of complaints about the 2004 Cadillac DTS name electrical system

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Electrical system
2
Airbags
1
Engine and cooling
1
Powertrain
1
Steering
1
Tires
1
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

No recall campaign lists the 2004 Cadillac DTS

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2004 Cadillac DTS

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

7 complaints on file, page 1 of 1.

  1. Filed May 28, 2016Failure Mar 12, 201645,000 milesSAN Pedro, CAUnknown or other

    WHILE DRIVING ON THE FREEWAY THERE WAS A LOUD POPPING SOUND FROM THE REAR PASSENGER DOOR WINDOW AND THE WINDOW SUDDENLY DROPPED COMPLETELY INTO THE DOOR AND WOULD NOT ROLL BACK UP. 3 WEEKS LATER THE FRONT PASSENGER DOOR WINDOW DID THE EXACT SAME THING.

    NHTSA complaint 10871342
  2. Filed Mar 10, 2015Failure Feb 16, 2015Henderson, NCTires

    TL*THE CONTACT OWNS A 2004 CADILLAC DTS EQUIPPED WITH MICHELIN RADIAL X TIRES, AND TIRE SIZE 235/55/R17. THE CONTACT STATED THAT ALL THE TIRES WERE CRACKED SEVERELY WHICH CAUSED THE AIR TO LEAK OUT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THE TIRES NEEDED TO BE REPLACED. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE FAILURE MILEAGE WAS 95,424 AND THE TIRE MILEAGE WAS UNKNOWN. NEITHER THE VIN NOR THE DOT NUMBER WAS AVAILABLE.

    NHTSA complaint 10693250
  3. Filed Dec 31, 2014Failure May 29, 2013100,000 milesWarrensville Heights, OHElectrical system, Engine

    TL* THE CONTACT OWNS A 2004 CADILLAC DTS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V355000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

    NHTSA complaint 10669253
  4. Filed May 14, 2014Failure Apr 19, 201438,000 milesRogersville, TNElectrical system

    WITHOUT WARNING AND FOR NO REASON THE RIGHT SIDE REAR DOOR WINDOW FELL DOWN INTO THE DOOR. THERE WAS A YOUNG CHILD IN THE REAR SEAT AT THE TIME. THERE SHOULD BE A RECALL ON THIS AS IT IS A SEVERE SAFETY HAZARD. THIS CAR HAS VERY FEW MILES FOR ITS AGE AND SHOULD NOT BE HAVING THESE PROBLEMS. DRIVER SEAT NO LONGER WILL ADJUST AND IT COST TOO MUCH FOR ME TO HAVE REPAIRED AT THIS TIME.

    NHTSA complaint 10596138
  5. Filed Aug 16, 2013Failure Jul 2, 2013100,000 milesJackson, MSAir bagsCrash1 injured

    TL* THE CONTACT OWNS A 2004 CADILLAC DTS. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE PASSENGER'S SIDE OF THE VEHICLE WAS CRASHED INTO BY ANOTHER VEHICLE. THE AIR BAGS FAILED O DEPLOY. THE CONTACT SUSTAINED A FRACTURED ELBOW AND BRUISING. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

    NHTSA complaint 10535801
  6. Filed Mar 16, 2011Failure Feb 21, 201156,000 milesWashington, DCAutomatic transmission

    TL* THE CONTACT OWNS A 2004 CADILLAC DTS. THE CONTACT WAS DRIVING WHEN THE VEHICLE BEGAN TO DECELERATE SLOWLY AND BECAME RESISTANT TO ACCELERATION ATTEMPTS. IN ADDITION, THE TRANSMISSION WOULD DRAG WHILE ATTEMPTING TO SHIFT GEARS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THERE WERE NO FAILURES LOCATED WITHIN THE TRANSMISSION YET THE FAILURE PERSISTED. THE CONTACT THEN TOOK THE VEHICLE TO A SECOND DEALER AND WAS INFORMED THAT THE SEALS ON THE TRANSMISSION WERE FRACTURED AND WOULD NEED TO BE REPLACED. THE DEALER STATED THAT THE FAILURE OF THE SEALS WAS UNUSUAL FOR THE PARTICULAR MODEL YEAR. THE FAILURE AND CURRENT MILEAGE WAS 56,000.

    NHTSA complaint 10390368
  7. Filed Feb 22, 2010Failure Feb 22, 201091,225 milesSupply, NCSteering

    DURING RAINY PERIODS WHILE DRIVING AT A SLOW SPEED (20-30 MPH) IN PARKING LOTS OR RESIDENTIAL STREETS WHERE WATER HAS POOLED WHEN I HIT A DEEP (3-5 INCHES) PUDDLE THE POWER STEERING ON MY 2004 CADILLAC DEVILLE DTS STOPS FUNCTIONING FOR A PERIOD OF 30-45 SECONDS. BECAUSE I AM UNABLE TO STEER MY CAR I MUST COME TO A COMPLETE STOP UNTIL THE POWER STEERING RECOVERS. I HAVE TAKEN MY CAR TO THE DEALER WHEN IT WAS UNDER WARRANTY AND NOW TO A REPAIR SHOP SEVERAL TIMES TO HAVE THE VEHICLE INSPECTED AND REPAIRED. ALL TELL ME THERE IS NOTHING THEY CAN DO. WATER IS SPLASHING ONTO THE ENGINE BELT THAT TURNS THE POWER STEERING PUMP AND THAT THERE IS NOTHING THAT CAN BE DONE WITHOUT SOME SORT OF FACTORY MODIFICATION SUCH AS A SPLASH GUARD TO PREVENT THE WATER FROM SPLASHING ONTO THE DRIVE BELT. *TR

    NHTSA complaint 10312752
Source: NHTSA ODI complaints file.
Investigations

NHTSA has not opened an investigation on this model year

Source: NHTSA ODI investigations file.
Service bulletins

88 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.

  • PIP5601C Jul 18, 2025 · Service Bulletin/Repair Instructions
    This PI communicates the requirement to provide a pico file to receive diagnostic assistance from TAC.
  • PIT3271P Sep 6, 2024 · Service Bulletin/Repair Instructions
    This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in …
  • General Communication Aug 26, 2024 · Service Campaign
    Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some …
  • 24-NA-141 Jul 24, 2024 · Service Bulletin/Repair Instructions
    GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more ca…
  • 16-NA-383 Jun 28, 2024 · Service Bulletin/Repair Instructions
    This service bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduc…
  • 18-NA-099 Jun 17, 2024 · Service Bulletin/Repair Instructions
    This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
  • 24-NA-098 Jun 6, 2024 · Service Bulletin/Repair Instructions
    This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
  • 09-00-89-008G May 7, 2024 · Service Bulletin/Repair Instructions
    This Warranty Administration bulletin provides retail and wholesale service personnel with the policies/procedures and the warranty transaction submission procedures that support the Personal Property Damage process.
  • 10-08-45-001H Mar 28, 2024 · Service Bulletin/Repair Instructions
    This bulletin provides information for electrical ground repairs using new General Motors replacement fasteners with conductive finish.
  • PIT5353 Nov 1, 2014 · Service Bulletin/Repair Instructions
    XM Audio Traffic And Travel Link Availability And Operation.
  • 16-NA-383 Mar 13, 2024 · Service Bulletin/Repair Instructions
    This technical bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to red…
  • 22-NA-074 Feb 22, 2024 · Service Bulletin/Repair Instructions
    This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
  • 18-NA-099 Jan 16, 2024 · Service Bulletin/Repair Instructions
    This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
  • PI1394B Jan 12, 2024 · Service Bulletin/Repair Instructions
    This PI bulletin advises the technician on the proper way to install the pistons in an engine.
  • 02-08-42-001J Jan 12, 2024 · Service Bulletin/Repair Instructions
    This informational bulletin provides information for dealers/technicians on Headlamp, Tail Lamp, License Lamp or Fog/Driving Lamp Damage.
  • Recalls Jun 30, 2014 · Service Bulletin/Repair Instructions
    Vehicle Recalls
  • PIT4864F Mar 1, 2014 · Service Bulletin/Repair Instructions
    Information On Requests To Add OnStar Bluetooth Option.
  • 23-NA-219 Dec 12, 2023 · Service Bulletin/Repair Instructions
    This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
  • PIC5588B Jun 1, 2014 · Service Bulletin/Repair Instructions
    Programming And Activation Of Replacement OnStar Modules.
  • PIC5588A Oct 1, 2012 · Service Bulletin/Repair Instructions
    Programming And Activation Of Replacement OnStar Modules.
  • 130089009 Sep 1, 2013 · Service Bulletin/Repair Instructions
    Expanded Availability for Remanufacture and Return (R&R) Electronic Control Modules
  • PIT5264B Nov 1, 2014 · Service Bulletin/Repair Instructions
    Canadian Customers Unable To Place Calls And Turn By Turn Inoperative In The United States.
  • PIT5264 Mar 1, 2014 · Service Bulletin/Repair Instructions
    Canadian Customers Unable To Place Calls In The United States
  • 03-00-91-001I Nov 6, 2023 · Service Bulletin/Repair Instructions
    This service bulletin provides a vibration analysis worksheet the technician can use in conjunction with the appropriate Vibration Analysis-Road testing procedure when diagnosing vibration concerns.
  • 17-NA-170 Oct 6, 2023 · Service Bulletin/Repair Instructions
    This service bulletin provides information about the Hunter wheel Road Force balancers that should be utilized for all repairs requiring balance and Road Force measurement.
  • 07-08-49-020R Sep 21, 2023 · Service Bulletin/Repair Instructions
    This informational bulletin provides information for the IPC odometer programming method quick reference guide.
  • 10-00-89-006J Sep 26, 2023 · Service Bulletin/Repair Instructions
    This service bulletin provides information for dealers on how to submit a product information report (PIR) (Canada Only).
  • 23-NA-153 Sep 1, 2023 · Service Bulletin/Repair Instructions
    The service bulletin advises the tech of a normal transmission shift condition and the delay in throttle response when the throttle plate is opened rapidly and advises the customer that it is normal for the delay.
  • 18-NA-073 Aug 24, 2023 · Service Bulletin/Repair Instructions
    This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
  • 19-NA-219 Apr 24, 2023 · Service Bulletin/Repair Instructions
    This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
  • 17-NA-170 Apr 27, 2023 · Service Bulletin/Repair Instructions
    This service bulletin provides information about the Hunter wheel Road Force balancers that should be utilized for all repairs requiring balance and Road Force measurement.
  • 19-NA-219 Mar 23, 2023 · Service Bulletin/Repair Instructions
    This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
  • 22-NA-009 Mar 17, 2023 · Service Bulletin/Repair Instructions
    This service bulletin provides service information on new torque specification and installation procedure for ACDelco Spin-On Oil Filters.
  • 17-NA-073 Feb 21, 2023 · Service Bulletin/Repair Instructions
    This warranty administration bulletin provides information regarding the field action courtesy transportation policy.
  • 01-08-42-001O Feb 15, 2023 · Service Bulletin/Repair Instructions
    This service bulletin provides information for dealers/technicians on Exterior Lamp Condensation and Water Leaks and Replacement Guidelines.
  • 09-00-89-008F Dec 21, 2022 · Service Bulletin/Repair Instructions
    This Warranty Administration bulletin provides retail and wholesale service personnel with the policies/procedures and the warranty transaction submission procedures that support the Personal Property Damage process.
  • 21-NA-124 Dec 14, 2022 · Service Bulletin/Repair Instructions
    This service bulletin provides diagnostic tips/steps on testing for possible EVAP leaks in the system to correct a customer concern of an MIL Illuminated with DTCs P0442 and/or P0455 Set.
  • PIT3271N Nov 29, 2022 · Service Bulletin/Repair Instructions
    This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in …
  • 22-NA-074 Nov 9, 2022 · Service Bulletin/Repair Instructions
    This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
  • 22-NA-205 Oct 19, 2022 · Service Bulletin/Repair Instructions
    This service bulletin provides information on Module Harvesting.
  • 10-00-89-006I Oct 7, 2022 · Service Bulletin/Repair Instructions
    This service bulletin provides information for dealers on how to submit a product information report (PIR) (Canada Only).
  • 22-NA-195 Sep 28, 2022 · Service Bulletin/Repair Instructions
    This service bulletin provides information on Handling Requests for Modifications to Permanently Import/Export Vehicles Between the U.S. and Canada.
  • 22-NA-009 Sep 14, 2022 · Service Bulletin/Repair Instructions
    This service bulletin provides service information on new torque specification and installation procedure for ACDelco Spin-On Oil Filters.
  • 06-00-89-031H Sep 16, 2022 · Service Bulletin/Repair Instructions
    This service bulletin provides information on OEM and Remanufactured Engine and Automatic Transmission/Transaxle Identification.
  • 22-NA-181 Sep 1, 2022 · Service Bulletin/Repair Instructions
    This diagnostic tip advises the tech not to separate the flexplate from the torque convertor or damage my occur if the engine is started while diagnosing for noise from the engine or transmission.
  • 20-NA-065 Aug 15, 2022 · Service Bulletin/Repair Instructions
    This bulletin provides information on tools available to find an intake vacuum leak or exhaust leak to correct a condition of MIL Illuminated with Multiple Fuel Trim and/or Oxygen Sensor Codes Set.
  • 22-NA-009 Jun 15, 2022 · Service Bulletin/Repair Instructions
    This service bulletin provides service information on new torque specification and installation procedure for ACDelco Spin-On Oil Filters.
  • 18-NA-099 May 16, 2022 · Service Bulletin/Repair Instructions
    This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
  • 12-00-89-003B May 2, 2022 · Service Bulletin/Repair Instructions
    This service bulletin provides policy information on warranty administration guidelines for multiple repairs with independent causes (GM Canada Dealers Only).
  • PIT3271M Mar 7, 2022 · Service Bulletin/Repair Instructions
    This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in …
  • 22-NA-074 Mar 31, 2022 · Service Bulletin/Repair Instructions
    This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
  • 22-NA-009 Mar 22, 2022 · Service Bulletin/Repair Instructions
    This service bulletin provides service information on new torque specification and installation procedure for ACDelco Spin-On Oil Filters.
  • 15-NA-079 Dec 1, 2015 · Service Bulletin/Repair Instructions
    OnStar Voice Fallback Number Update
  • 06-00-89-031D Dec 1, 2015 · Service Bulletin/Repair Instructions
    OEM and Remanufactured Engine and Automatic Transmission/Transaxle Identification
  • PI0281D Jan 1, 2014 · Service Bulletin/Repair Instructions
    Underbody Component Corrosion The following information may be helpful when addressing underbody component corrosion with customers. Some customers may comment that one or more of their vehicle's underbody components are showing some form of corrosion. …
  • PI0281D Jan 1, 2014 · Service Bulletin/Repair Instructions
    Underbody Component Corrosion The following information may be helpful when addressing underbody component corrosion with customers. Some customers may comment that one or more of their vehicle's underbody components are showing some form of corrosion. …
  • 99-08-51-007F Feb 1, 2014 · Service Bulletin/Repair Instructions
    Refinishing Aluminum Wheels This bulletin updates General Motor's position on refinishing aluminum wheels. GM does not endorse any repairs that involve welding, bending, straightening o re-machining. Only cosmetic refinishing of the wheel's coatings, u…
  • 99-08-51-007F Feb 1, 2014 · Service Bulletin/Repair Instructions
    Refinishing Aluminum Wheels This bulletin updates General Motor's position on refinishing aluminum wheels. GM does not endorse any repairs that involve welding, bending, straightening o re-machining. Only cosmetic refinishing of the wheel's coatings, u…
  • 15-NA-079 Dec 1, 2015 · Service Bulletin/Repair Instructions
    OnStar® Voice Fallback Number Update Some customers may have received a letter from OnStar® stating that "We recently tried to provide a software update to the OnStar® hardware in your vehicle. However, your system could not be updated remotely. As a res…
  • 150089005A Oct 1, 2017 · Service Bulletin/Repair Instructions
    Essential Tools that Include Consumable Parts (U.S. Only)
Source: NHTSA manufacturer communications files.