SUV, gasoline, 4WD/4-Wheel Drive/4x4, built in United States. Owner complaints on file from Apr 9, 2025 to Aug 24, 2026.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 26V-304 | May 14, 2026 | Incorrect bolts may have been installed on the left and right front wheel hubs, which can result in the bolts loosening or deforming over time | Wheels | 2,457 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
13 complaints on file, page 1 of 1.
Second screen in my 2025 Cadillac Escalade burned my daughter at 158 degrees.
NHTSA complaint 11759226On XXX, I picked up my 2025 Cadillac Escalade ESV, VIN [XXX], from Open Road Cadillac after a replacement 6.2L V8 engine had been installed following failure of the original engine. Approximately one mile after leaving the dealership, the engine temperature rose to approximately 297°F. The vehicle displayed a critical oil-pressure/no-oil warning, coolant leaked from the vehicle, and the replacement engine produced a loud metallic knocking/clanking sound and had difficulty starting. The vehicle could not be safely operated and was returned to the dealership. The dealership subsequently advised me that a coolant hose/component had come off and caused the coolant loss. I was later advised that the vehicle was repaired, had completed approximately a 15-mile road test, and was ready for pickup. My safety concern remains that I have not been provided documentation showing that the oil-pressure warning and loud metallic engine knock were fully diagnosed or that internal engine damage caused by the extreme overheating and/or oil-pressure event was ruled out. I have video evidence documenting the knocking sound and photographs documenting the incident. Cadillac/GM has an open executive case concerning this vehicle, Case #106602304. I have requested GM technical/field-engineer review before accepting the vehicle for normal operation. I am reporting this incident because NHTSA currently has Engineering Analysis EA26005 open concerning loss of motive power and L87 6.2L engine failures, including failures involving replacement engines and engines manufactured after the production period covered by the earlier recall. I am requesting that this complaint and VIN be reviewed in connection with that investigation. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11759107Car was driving fine, randomly at 10k miles, the car started turning off. Thank god I had reached my house before it died out on me. I called the Cadillac dealer and brought it in. Apparently a plug was fusing, which caused a shortage to the engine.
NHTSA complaint 11758844In August 2025 I purchased a brand new 2025 Cadillac Escalade ESV Sport Platinum. Purchase Price $155,000. I maintained the car to the highest level possible since taking ownership. The total miles put on the car between August 2025 and May 2026 was 6,142. On May 14, 2026 at approx. 8am EST I was driving the car southbound on Alternate AIA (going from my house to my office). As the car was approaching the intersection of Alternate AIA and Hood Road the engine stopped running and turned off. The Car rolled to a stop and the dashboard displayed a message of "please push the start button". The electronics of the car were fully functional, the dashboard was on and I was able to roll the windows up and down, however when I would hit the start button on the car the engine would not turn on. The car could not be placed in neutral because the engine would not turn on, so the car was immobile in the middle of Alternate AIA (a 6 lane road) during peak morning rush hour. I was forced to call roadside service and have the car towed to Cadillac of West Palm Beach, the same dealership that I purchased the car from 9 months earlier. I got myself down to the Cadillac dealership at the same time as the car got there on the morning of 5/14/26. I checked the car in with the service department and explained the issue to them. I specifically asked if this is a known Engine issue with Cadillac Escalades, and they told me they have never seen this happen, ever (from my googling it appears this is infact a known issue, I think there is currently an ongoing NHTSA investigation into catastrophic engine failures affecting certain Cadillacs. The probe targets GM's L87 6.2-liter V8 engine, which can suddenly seize or lose propulsion due to manufacturing defects in the connecting rods and crankshafts). They said they would have a service tech look at the car for me A week later I was told the engine was dead and the car needed a full engine replacement.
NHTSA complaint 11745971My 2025 Cadillac Escalade ESV lost power and shut down while I was driving on the highway. The gas pedal stopped responding, and the vehicle would not restart afterward. This created a serious safety risk because the vehicle suddenly lost propulsion while driving in traffic. The vehicle is less than one year old and is already going to be on its third engine. The original engine was already replaced once before. The previous replacement engine was a brand-new GM engine with 0 miles, but it failed after only about 20,000 miles. Pepe Cadillac confirmed that this is the second replacement engine, which means the third engine counting the original engine. The dealer also confirmed that the engine locked up due to internal bearing material failure and needs to be replaced again. The repair order number is 140134. I am concerned this is a serious safety-related engine defect. A brand-new GM replacement engine should not lock up after only about 22,000 miles, especially while driving on the highway. I am also concerned that simply replacing the engine again may not fully address the safety and reliability issue with this vehicle. Cadillac Customer Care case number: 100539041.
NHTSA complaint 11740929The headlights on our 25 Escalade started to fail. They basically became more and more dim to the point it looks like the Daytime running lights are on at night instead of the headlights. When we took it into the dealer to get checked they stated it was a known issue. Apparently it’s such a large issue that one of the headlights is back ordered with no timeline. This seems like a serious safety issue that customers were not being warned about.
NHTSA complaint 11737669The contact owns a 2025 Cadillac Escalade ESV. The contact stated that while driving at an undisclosed speed, the Forward Collision Avoidance sensor failed to function as intended. The contact stated that while driving behind another vehicle, the Forward Collision Avoidance system failed to alert the contact of the vehicle ahead or enable the braking system. The vehicle was taken to the dealer; however, the cause of the failure was not determined. The contact was provided with DTC: U023E. In addition, the contact was informed that further inspection was needed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 20,400.
NHTSA complaint 11733619My engine started to make noise so I took it in for service and was told by Cadillac service it was a blown piston rod and it required a full engine replacement.
NHTSA complaint 11730621While driving at approximately 40 MPH there was a loud pop and the panorama sunroof shattered. There were other cars traveling at the same speed or less, but nothing struck the vehicle to cause the glass to shatter. The glass did not immediately give way, but had it, there were passengers that would have been impacted. The roof was inspected by the dealership but is no longer available for inspection as the dealership could not provide a loaner or rental vehicle. There was no warning. The temperature was mild. This is not about the repair expense or time involved but about the safety or the panorama sunroof.
NHTSA complaint 11727950Component(s) Involved: Electrical System, Visibility/Wiper, Structure: Body: Door: Power Access/Locks. Description of the Defect: The front and rear center console "Command Centers" (touchscreens) have suffered a total electrical failure and are completely black. On the 2025 Escalade, these screens have replaced nearly all physical buttons. Consequently, there is no manual override or physical backup for the safety and visibility systems hosted on these modules. The vehicle's Global B (VIP) electronic architecture uses a shared high-speed data bus; a failure in these primary command modules creates a high risk of a "cascading failure" that could spread to the 55-inch pillar-to-pillar main instrument cluster, potentially disabling the speedometer and safety warnings while the vehicle is in motion. Describe the Safety Risk (How this could cause an accident): The total failure of these center consoles creates the following immediate hazards: Loss of Visibility (Defroster/Defogger): There is no physical button to activate the windshield defogger. If the windshield fogs over due to humidity or temperature changes while driving, I have no way to clear it. This creates an immediate "driving blind" situation, which is an extreme safety risk at any speed. Occupant Entrapment & Security: The controls for power door locks, window lockouts, and child safety locks are digital and hosted on these failed screens. In an emergency, I cannot verify or manage the locking status of the vehicle, posing a risk to passengers (especially children in the rear). Driver Distraction & System Instability: The failure of these core modules causes significant system instability. Because these nodes are linked to the main 55-inch driving display via the serial data gateway, an electrical short or data loop in the center consoles could cause the main speedometer and driver assistance alerts to freeze or black out without warning.
NHTSA complaint 11726430My 2025 Cadillac Escalade ESV went into the dealership for routine maintenance and several software updates were applied to vehicle along with an oil and filter change on 17 February. The software took multiple times to load and I took the vehicle home on 20 February. Later that day after picking up my children from school an error popped up on the dash that stated Service Leveling System and Vehicle Too Low Drive with Caution. Shortly after on the way home the ride height system made a crunching noise after I parked and got out of the vehicle to get gas. It felt like something mechanical wasn't working in the suspension. I dropped it back off at the dealership Monday 23 February. I picked up the vehicle later that day and the same error popped up again. We then gave it back to the dealership on the 24th of February to resolve and they kept if for over a week and were unable to determine root cause of the issue as of 2 March. The error code was reset by the dealership and was told to notify them again if it happens a third time. I believe there is a software issue that is causing problems with the adaptive air ride suspension.
NHTSA complaint 117217331. 6.2L Gasoline Engine.Vehicle available and has been in the shop at least 6 documented times. The 2025 was not part of the recall. GM refuses to tell me if the known engine problems of the recall was fixed on my engine prior to building and delivering the vehicle 2. Engine continues to knock and studder sometimes as if it will shut down. 3. Initial knocking confirmed and mechanics changed our lifters. Problem still exist but GM engineers now say, “operating as designed. Fear for my life and my families life. Can’t trust it. 4. Yes, by GM authorized mechanics. 5. None at all on warning lamps, messages etc
NHTSA complaint 11712345The contact owns a 2025 Cadillac Escalade ESV. The contact stated that while starting the vehicle, the contact heard a ticking sound coming from the engine compartment. There was no warning light illuminated. The contact stated that the headlights were inoperable. The contact stated that the headlights failed to function properly and turn on. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 5,200.
NHTSA complaint 11653610Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.