SUV, gasoline, 4WD/4-Wheel Drive/4x4, built in United States. Owner complaints on file from Dec 17, 2020 to Nov 8, 2023.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 21V-739 | Sep 23, 2021 | Fuel pump power control module may cause the fuel pump to fail or operate intermittently, which can interrupt fuel flow to the engine, and cause… | Fuel system | 14,939 | Part replacement |
| 21V-455 | Jun 17, 2021 | Software issue may cause a loss of power steering assist at startup or while driving | Steering | 26,847 | Software update |
| 20V-811 | Dec 23, 2020 | Incorrect bolts may have been used at one or more fastening locations to secure the seat belts to the vehicle | Seat belts | 470 | Part replacement |
| 20V-790 | Dec 17, 2020 | Front passenger seat belt and airbag status telltale lights located in the overhead console in these vehicles may be set to "night mode" when the… | Electrical system | 3,203 | Software update |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
17 complaints on file, page 1 of 1.
The contact owns a 2021 Cadillac Escalade. The contact stated that while driving approximately 70 MPH, the message "Service Transmission Now - Unable to Shift Soon" was displayed. The vehicle was later driven to the local dealer however, the cause of the failure was not yet determined. The manufacturer was not yet notified of the failure. The failure mileage was approximately 39,000.
NHTSA complaint 11554219On 2/21/23, at 1245, I hit the rear bumper of my 2021 Cadillac Escalade when I backed up after I had scraped the driver side of my door panel as I drive thru a gated parking area. I started driving forward, turned left onto the back row of parking area. Suddenly the car accelerated very fast like from 0-60 mph. I quickly tried to step on the brake but the car kept accelerating. I tried to steer the steering wheel away from a parked car that it was headed directly for. The steering wheel locked & wouldn’t turn. The car proceeded to hit a Hyundai. It knocked the Hyundai out of its way & continued to surge forward where it hit another parked dodge ram double cab truck. That’s when the Cadillac stopped. The air bag partially deployed just slightly past the steering wheel. I had absolutely no control of the car.
NHTSA complaint 11517768The contact owns a 2021 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 22V827000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN tool showed no present recall.
NHTSA complaint 11515958My wife pulled out of a parking lot and was driving down the road at approximately 30mph when the brakes stopped working entirely. There was no response when she pushed on the brake pedal. The car displayed 3 warnings on the driver display: BRAKE SYSTEM FAILURE 62 MPH TOP SPEED SERVICE STABILITRAK SERVICE TRAILER BRAKE SYSTEM My wife was able to coast into the next parking lot and go uphill to bring the car to a stop. If this had happened on the highway, this brake failure could have killed my wife and children because the BRAKES ENTIRELY STOPPED WORKING. This is a critical safety issue. Reporting it to NHTSA now to work with Cadillac to get this fixed before someone dies driving a 2021 Cadillac Escalade.
NHTSA complaint 11509670As far as the findings from the diagnosis, the dealer advised that inspection found crank bearing failure. The engine has been ordered but does not have an ETA at this time.
NHTSA complaint 11509063I was driving with my family of five on I-15 in Utah County, UT, on 01-14-23 when the ability to accelerate was impacted. We noticed a strange noise from the engine compartment too. After about ten seconds of the strange noise and as I was attempting to cross four lanes of traffic to pull over, the car gave an oil pressure problem reading and shut off as we were in the process of coming to a complete stop. My wife and three kids were traumatized by the incident and I was rattled too. After a few hours, I was able to get towed with the help of State Farm (my insurance company) at my expense (my portion was $143.75 paid by my Visa card). The vehicle was towed to Jerry Seiner Cadillac in SLC, UT. I am now without a family vehicle and no loaners were available, according to the service writer. He said that I will likely have to rent a car while I wait for a new engine. He also said that there are two Cadillac's at the dealership that have been waiting on new engines since May 2022. My family cannot bear the expense of this engine failure, the depreciation of the vehicle while it sits waiting for a new engine, the trauma and danger the incident put us through, and the time I am spending to try to resolve the issue. I'm worried that other will have a similar experience and am writing about this incident to ensure that it's documented.
NHTSA complaint 11502081Friday evening I was left stranded on the side of the road in my 2021 Cadillac Escalade with less than 30k miles that I actually purchased brand brand new about a year or so ago. The vehicle slowed to a crawl in the fast Lane of I65 as cars and semis whipped past me as I attempted to use any last moment to get the shoulder. I finally get to the shoulder and contact Cadillac customer service to get a tow who after approximately 2 hours of supposedly searching for tow technical they come back and tell me they can't find someone to accept the contract. When I say that that is unacceptable I guess they expand the search and come back and tell me that a tow truck that is 2 hours away is coming. At that exact time I got on google myself myself and found a tow truck that got to me in 15 minutes. That then takes me to this morning where I called the service department myself and was informed by John that its is on the batter charger and I will hear back in an hour as I informed him at that moment that I had no vehicle, but he informed me that he couldn't do anything till after they found the issue. Fast forward to the call I receive at 12:20 multiple hours later where I'm informed that it is an issue with the engine of a 2021 Cadillac Escalade with less than 30k and the best that could be done is get me a rental car in Lafayette an hour away from me I contacted the dealership today and have been informed since i intend to consult with an attorney they can no longer speak with me.
NHTSA complaint 11496037Hello, I own two 2021 Cadillac Escalades that I brought into my local Cadillac dealership to get the recent "Third Row Seatbelt Retention" remedied. They both return with no repairs needed after a thorough inspection was completed. May I ask how long does it take for my vehicles to be cleared/remedied on the website? My dealership has already sent in the paperwork to NHTSA to get it evaluated. VIN: [XXX] VIN: [XXX] Thank you INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint 114801884/24/2022 Vehicle locks in neutral in major roads as your driving And motor seized I have several videos last night as of 5/01/2022 vehicle locked into park as I was going 50 miles with oncoming traffic I was in fear of danger thank god was able to pull off into side ditch
NHTSA complaint 114671002021 CADILLAC ESCALADE. CONSUMER STATED THAT THE TAIL LIGHTS ON THE VEHICLE WERE INTENSELY BRIGHT.
NHTSA complaint 114410025/19/2021, Engine Vibrating, vehicle stall, 3 days repair. Ignition wiring bad/ replaced 5/28/2021, Engine Vibrating, Vehicle stop running, 3 day repair/electric module burn/temporary repair by Georgia car dealer. 6/3/2021 taken to NY dealer to repair 5/28/2021 problems, 15 Day to repair. 10/12/2021 Engine vibrating, passenger compartment filled with smoke, valve lifter crack, vehicle parked on dealers parking lot for 15 day, has not been repair. Vehicle has spent 35 total days in car dealers for different engine problems. On all occasions dashboard has gong haywire. Emergency brake lock, passenger door would not open 10/12/2021. Contacted GMC has not responded.
NHTSA complaint 11438218The contact owns a 2021 Cadillac Escalade. The contact stated while driving 70 mph, the contact heard an abnormal rattling sound and then saw smoke coming from under the hood. Other drivers were honking at the contact and alerted him that there was oil leaking from the rear of the vehicle. There was no warning lights illuminated. The contact was able to pull over and had the vehicle towed to the dealer. The dealer diagnosed that the axle rod had detached causing an engine failure. The vehicle was not repaired and remained at the dealer. The dealer was awaiting a new replacement engine. The manufacturer was not made aware of the failure. The failure mileage was 2,000. Vin was not available.
NHTSA complaint 11427220I recently purchased a 2021 Cadillac Escalade with Supercruise driver assistance system. There have been at least 5 instances where I attempted to turn off the Supercruise function and the system does not allow me to regain control of the vehicle. For example, I will turn off the Supercruise fuction by hitting the Supercruise function on the steering wheel and it will begin to flash red on the steering wheel. I will move the steering wheel slightly to let the system know I am taking control of the vehicle but the vehicle does not recognize my input. The car will start to slow down, turn on the flashers, and announce over the speakers to "Take Control of the Vehicle." The main issue is that the car will fight me and not allow me to accelerate to keep up with traffic. There are sometimes when supercruise turns off without incident, but my issue stems from when Supercruise mistakenly thinks that I am not in control of the vehicle and slows down. Again, I have put my hands back on, I put input into the steering wheel to let it know I'm in control and even tap the brakes. I have contacted Cadillac Customer Service and have opened a case on June 28, 2021. The case number is 9-680-7138449
NHTSA complaint 11422643When driving on the city streets of Chicago I approached a movable bridge which spans the Illinois river. The bridge deck was constructed of steel. As I was about to begin crossing the bridge my car brakes locked up completely, sending the vehicle into a short skid. Fortunately, the car behind me was not tailgating me or I most certainly would have been struck in the back of the vehicle. This is a brand new vehicle which I took delivery of on May 14, 2021. There were no warning lights or indications that anything was malfunctioning on the vehicle. I can only guess that all of the steel in the bridge decking somehow was interpreted by my vehicle to be another vehicle, and automatically slammed on the brakes in the mistaken assumption that I was about to hit another vehicle ahead of me. In fact, there was not another vehicle ahead of me for about 100 yards.
NHTSA complaint 11422597WHILE DRIVING WITHIN THE SPEED LIMIT OF APPROXIMATELY 65 MPH ON A 3 LANE HIGHWAY ON ROUTE 476 IN PENNSYLVANIA, THE ABILITY TO ACCELERATE OR MAINTAIN SPEED WAS INEXPLICABLY DISABLED. I WAS FORCED TO ATTEMPT TO MOVE THE VEHICLE ACROSS MULTIPLE LANES IN AN EFFORT TO REACH THE BREAKDOWN LANE. SECONDS AFTER REACHING THE BREAKDOWN LANE, THE ENGINE SHUT DOWN. THE VEHICLE WAS TOWED FROM THE SCENE ON A FLATBED AND WAS TRANSPORTED TO HOLMAN CADILLAC IN MARLTON NEW JERSEY. I AM WITHOUT A VEHICLE AND NO LOANERS WERE AVAILABLE. I AM REPORTING THIS HAZARDOUS INCIDENT FOR YOUR RECORDS. PLEASE ACKNOWLEDGE RECEIPT OF THIS SUBMISSION THROUGH A RETURN EMAIL. MY NAME IS [XXX] AND EMAIL ADDRESS IS [XXX]. THANK YOU PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint 11415747TL* THE CONTACT OWNS A 2021 CADILLAC ESCALADE. THE CONTACT STATED WHILE DRIVING 40 MPH, THE DASHBOARD INDICATOR BEGAN TO FLICKER AND THEN WENT BLANK. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER BAKER MOTOR COMPANY OF CHARLESTON (1513 SAVANNAH HWY SUITE A, CHARLESTON, SC 29407, (843) 628-0202) WHERE THE MECHANIC WAS UNABLE TO DIAGNOSE THE CAUSE FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20.
NHTSA complaint 11394848SERVICE DRIVER ASSIST SYSTEM ALERT WHILE DRIVING DEALER IS CONSULTING WITH CADILLAC ENGINEERING, BUT CAN'T FIGURE HOW TO FIX, BECAUSE NO CODE APPEARS - EVEN THOUGHT THE WARNING STILL APPEARS
NHTSA complaint 11383896Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.