2012 Cadillac SRX

416 complaints on file, page 1 of 21.

1. Filed Jun 17, 2026Failure May 24, 2026Hampton hamp, SCAir bags2 injured2 killed

   A deer rammed my passager side . airbag light was always on saying passenger airbag off . but when it explodes it injured my passenger . all the airbags didn't activate my car shut down after the incident but a few moments after it regenerated there were all types of debris after the extreme loudness of the air bags explosion. I'm still traumatized.

   NHTSA complaint 11744662
2. Filed Apr 17, 2026Failure Mar 27, 2026Boise, IDAir bags, Seat beltsCrash3 injured

   2012 Cadillac SRX was traveling approximately 30mph and t-boned another vehicle at an intersection. Both vehicles were totaled. The airbags in the Cadillac did not deploy and the seatbelt did not lock, causing the driver to be thrust forward into the steering wheel and windshield. Significant head injury. The safety of everyone was at risk, this car was not even road-worthy from the moment it left the floor.

   NHTSA complaint 11731874
3. Filed Apr 7, 2026Failure Jul 16, 2025152,667 milesCleveland, OHStructure

   The contact owns a 2012 Cadillac SRX. The contact stated that the vehicle was having a failure with the drains for the sunroof. The contact stated that water was draining directly into the driver's and passenger’s side footwells. The contact stated that there was water saturating the carpet. Additionally, after it had rained, the radio intermittently stopped functioning. The vehicle was taken to a local dealer several times, but the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 152,667.

   NHTSA complaint 11729757
4. Filed Mar 19, 2026Failure Dec 31, 1969Belfair, WAExterior lighting

   The headlights don’t work very well when they are dimmed. To the point that one has to use high beams all the time.

   NHTSA complaint 11725577
5. Filed Nov 17, 2025Failure Nov 10, 2025Circleville, OHElectrical system, Visibility/wiper

   there was a sunroof recall on my year of vehicle, with this being a used vehicle the previous owners did not know about the sunroof recall and this is why they sold the vehicle not knowing the issues it caused, so I purchased this vehicle wanting it to be my forever vehicle and still do, i am wanting the sunroof drain issue fixed as this has messed with all of my electronical functions in my vehicle, when it rains or snows the electrical information stops working as it has gotten wet due to the drain shrinkage not being fixed, I cannot drive my vehicle safely when this happens, i have to wait until it dries to drive my vehicle again. Please help me with getting the recall reinstated so i can properly get this issue fixed that the previous owners did not know about and i can keep my vehicle safely driving on the roads.

   NHTSA complaint 11699885
6. Filed Sep 4, 2025Failure Apr 23, 2025Flippin, ARUnknown or other1 injured

   My car was parked and in the park gear it was left running I went to get in the car to turn it off to stay awhile where I was at I got one leg in the car and reached over to push the button to turn it off and it lurched backwards and rolled over me and almost cut my leg off it kept rolling another good 200 ft or more before it stopped and it was still in the park position I read where there's a recall on the transmission on this car but I was injured very badly in this incident I do not know what happened because the car was in park and should not have rolled when I turned it off but it did and rolled over me and knock me down and cut my legs severely

   NHTSA complaint 11685045
7. Filed Aug 27, 2025Failure Aug 20, 2025Cincinnati, OHExterior lighting

   Headlight assembly gets over heated and makes the low beam lights very dim, not safe or legal to drive at night. I've seen many many complaints for this. Not Safe!

   NHTSA complaint 11683540
8. Filed Aug 18, 2025Failure Aug 18, 2025116,530 milesAtwater, CAPower train

   The contact owns a 2012 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the vehicle failed to shift into gear properly, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the transmission control module had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 116,530.

   NHTSA complaint 11681419
9. Filed Jul 15, 2025Failure Jul 15, 202580,000 milesMount Sterling, ILHeadlights

   The contact owns a 2012 Cadillac SRX. The contact stated that while driving at night, the contact became aware that the low-beam headlights had moisture inside the headlight housings. No warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was repaired under an unknown recall; however, the failure progressed. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.

   NHTSA complaint 11673724
10. Filed Jun 10, 2025Failure Jun 5, 2025Hanahan, SCElectrical system, Service brakes, Unknown or other

    I had Baker Cadillac Dealership to perform the toe-link recall as well as a Multi-Point Vehicle Inspection on May 28, 2025. This is for a 2012 Cadillac SRX-3.6 Luxury Collection [VIN: [XXX]] that I was going to purchase for my [XXX] daughter pending the inspection results. Because Cadillac technicians performed the inspection and nothing major was flagged, I purchased the car for my daughter. That evening, I was driving the car to fill up with gas, and the brakes completely cut out! I talked to a friend who knows more about cars than I do, told me the brakes cutting out was likely a result of the recall repair needing to reset to the proper values. I didn't think too much of it after that until 5 days ago when I was on [XXX] driving at 70 mph, the brakes completely cut out again. The road was wet and they cut out as I was exiting off an interstate overpass onto a ramp which circles back toward the direction I was coming from that ultimately feeds onto the road underneath the exit. I fishtailed side to side the entire length of that ramp that has no barriers at a lethal speed which could’ve killed me! If my daughter would've been driving, the outcome would’ve likely been fatal! I contacted the dealership who performed the recall installation and the Multi Point Inspection and told them everything that happened. I wanted answers as to why this wasn't caught during inspection, what exactly caused that to happen twice in less than 10 days, and what needs to be fixed to prevent this from ever happening again. I paid Firestone to perform a comprehensive test on ABS and they could not replicate the issue, so they couldn't do anything to fix it as everything appeared to be fine. No system lights came on or anything. I have since learned that this is far from an isolated issue; in fact, this is quite a scary pattern with the 2012 SRX 3.6. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

    NHTSA complaint 11666108
11. Filed Jun 10, 2025Failure Feb 9, 2025Seabrook, NHExterior lighting, Service brakes, Suspension

    Braking after hitting a pothole was a nightmare! No warning lights came on to prepare me for anything. Brake pedal went to the floor and would not work properly. Finally after getting my vehicle to stop I pulled over pumped my brakes and seemed to work after 5 tries. Toe link recall was “fixed” well not the case. After 2 recalls on the toe link I had a nice bill the cost me $1.450.00 after having to pay for this part. Still haven’t been reimbursed. Also headlights are very dim and can’t see at night!! I’ve asked multiple mechanic shops and no one has an answer for me. So have to use my high beams or else I can’t see anything at night . Very unsafe and no one can help me resolve this issue.

    NHTSA complaint 11665957
12. Filed Apr 20, 2025Failure Apr 20, 2025Decatur, GAElectrical system

    My 2012 Cadillac SRX gets water into the back of the car when it rains. There is a module in the back which when it gets wet shuts off all the electrical components in the car. The rain enters the car and gets trapped in the wheel well and all through the other components in the rear of the car. I have had this happen before and repairs cost up to 1000.00. General Motors needs to be accountable and a recall needs to be issued.

    NHTSA complaint 11655702
13. Filed Apr 3, 2025Failure Jan 8, 2025110,000 milesYork, PAService brakes, Master cylinder

    The contact owns a 2012 Cadillac SRX. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. No warning light was illuminated. The contact stated that the brake pedal was depressed to the floorboard to stop the vehicle. The contact turned off the vehicle. The vehicle was restarted, and the system was reset. The vehicle was taken to the dealer where it was diagnosed with a failed brake master cylinder. The contact was informed that the brake master cylinder needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000. The VIN was unavailable.

    NHTSA complaint 11652641
14. Filed Mar 30, 2025Failure Mar 13, 2025Chilton, WIUnknown or other2 injured

    Recently the liftgate has closed unexpectedly several times while items were being unloaded/loaded from the rear of the vehicle. This caused the user to be struck by the liftgate. Someone smaller or weaker, such as a child could potentially be trapped and injured since the blockage detect function apparently fails at the same time. It has also opened on it's own while the operator was away from the vehicle and out of range of the key fob. Apparently, this is a common issue with the panoramic roof in many Cadillac models leaking water into the rear storage area of the vehicle. The control module becomes immersed in water and begins to perform unreliably, eventually failing complete as it becomes more wet. No warning tones or lamps are activated

    NHTSA complaint 11651581
15. Filed Mar 19, 2025Failure Apr 10, 2014Rice Lake, WIExterior lighting

    Low Beam Headlamps are very dim-hard to drive at night because of low visibility

    NHTSA complaint 11649306
16. Filed Jan 27, 2025Failure Jan 3, 2025Coffeeville, ALAir bags, Seat belts, SeatsCrash

    A deer hit the driver side of my car. The air bag had a smell but did not deflate. The seatbelts kinda detached from the driver’s seat and both front seatbelts are locked very tight. This happened 1/3/25. About three months ago while driving, the driver seat went into the lowest level position. When I put it back where I could drive it, it did it again. I had to keep putting it in place till I got home. It hasn’t done that again yet. Please send me any recalls so I can get them fixed. Thank you

    NHTSA complaint 11638843
17. Filed Dec 31, 2024Failure Sep 30, 2024110,000 milesClarksville, TXStructure

    The contact owns a 2012 Cadillac SRX. The contact stated that the rubber tubing around the sunroof was allowing water to leak into the vehicle. No warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was inspected but not diagnosed. The contact was informed that the rubber tubing had shrunk and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage 110,000.

    NHTSA complaint 11633383
18. Filed Oct 18, 2024Failure Jan 1, 2024Mesquite, TXExterior lighting, Visibility/wiper

    The headlights are very dim It is like driving your vehicle with a flashlight as the lighting. When you turn on bright lights you can see good but your then endangering drivers going the opposite directions It is very dangerous. If you reserch this issue on the internet it is a well lnown problem. How can people drive their cars like this. I did inquire with GM and they said they did at one time reimburse owners to get headlights replaced but that offer expired Well there are people out there driving these Dangerous cars that were not notified of this. I would invite anyone to drive one of these cars and see how bad it is. It is very urgent that someone look at this problem I have seen where there have been recalls over 10 years old . I am trying to get across how DANGEROUS this cars lights are. Please someone look into this Sincerely Sue Lanford Lance Lanford I dont know if NHTSA can or would get the media to film the lighing on these vehicles.

    NHTSA complaint 11620682
19. Filed Oct 9, 2024Failure Oct 5, 2024Rowlett, TXSuspension

    To whom it may concern, I am writing this as a complaint on the rear toe link separation recall that was performed on our 2012 Cadillac SRX. We installed new tires on our SRX in August 2022 (Michelin Defender 235/55 R20) with a mileage of 108,452 just due to this being our sons car and wanted him to be safe on the road. In December of 2022 we had the recall performed at Lakeside Chevrolet in Rockwall Texas and the mileage was 110,893. Since the recall, we have been through 2 sets of tires on the back of this vehicle in less than 2 years with the outer edge of the tires being worn down to the cords. The car has 119,051 on it now. I am very angry as we tried to have the alignment performed and were told that these links that were installed can not be adjusted and will cost me another $650 to replace and another $130 for the alignment. The vehicle did not have any issues until we had the recall performed. We are now out $1404 for tires and $130 for an alignment that can’t be performed unless the links are replaced with adjustable units. My total to get this taken care of is over $2200 which was created by your recall parts. I would like to have someone reply to this email to let me know what can be done to take care of this situation.

    NHTSA complaint 11619003
20. Filed Aug 16, 2024Failure Aug 16, 2024indianapolis, INService brakes

    While driving the pedal will go all the way to the floor and suddenly your break line will be full of air.The car's hard to stop. This is the second time it's happened. Really scary, almost in an accident.

    NHTSA complaint 11609074