2014 Cadillac SRX

390 complaints on file, page 1 of 20.

1. Filed Sep 16, 2026Failure Jul 2, 2025Snellville, GAPower train

   I have taken my car to 3 different dealerships. Plus a transmission shop due to the vehicle do a jerk after it get hot sometimes. I was told the codes that were given to me that I needed a new transmission. I took it the vehicle to a GMC dealership first and was told my car was Cadilliac made and to take it to Cadillac dealership. So I drove 45 minutes to the dealership and paid another diagnostic fee and told it was old codes and they cleared those out . I came back two weeks later with this same issue. Since no one can tell me the issues with my vehicle I'm very concern about this jerk that the car does. it feels like when I go to stop the back of the car still wants to keep going. And each dealership states there's nothing wrong with my brakes or rotors. Please help me.

   NHTSA complaint 11764715
2. Filed Jul 25, 2026Failure Jan 2, 2025Augusta, GAExterior lighting, Visibility/wiper

   I have a 2014 Cadillac SRX that has a hazardous headlights issue. At night there is no visibility for other drivers to see me. I’m not the only SRX customer either this issue. Please let me what is going on, Cadillac, GM, need to be responsible for replacing this issue

   NHTSA complaint 11752852
3. Filed Jul 23, 2026Failure Jul 22, 2026Louisville, KYPower train

   Transmission is slipping/jerking when stopping and then when accelerating again. Multiple other owners have reported this same issue.

   NHTSA complaint 11752533
4. Filed May 27, 2026Failure May 26, 2026Martinsburg, WVPower train

   At lower speeds, especially after coasting, my car will lag for a few seconds before jerking forward. Also today I was coasting going about 25 mph and tried to accelerate and I pushed the pedal down and it wasn’t doing anything for several seconds then decided to start speeding up. No warning lights have come on. This has been happening for a bit but today was the first time I was concerned for my safety as I was out on a major highway

   NHTSA complaint 11740359
5. Filed Apr 27, 2026Failure Nov 1, 2025Kemah, TXService brakes

   ABS module is bad, no ABS braking. Brake light on and ABS light on. Module is no longer produced or available. With this said, I am not going to be able to pass inspection in my state therefore leaving my perfectly good car to sit. As is, I am afraid to drive it due to this braking issue especially in rain.

   NHTSA complaint 11734001
6. Filed Apr 17, 2026Failure Mar 30, 2026Prattville, ALService brakes, Steering

   ABS- TRACTION CONTROL- BRAKE- POWERSTEERING ALARM APPEARS STATING TO DRIVE WITH CAUTION- HAVE TAKEN THE VECHICLE IN FOR SERVICE AND THEY STATE THEY CAN NOT REPAIR THE ALARM- I ASKED IF THIS WOULD NOT BE CONSIDERED A RECALL ISSUE DUE TO SAFTEY ISSUE. AS THE CAR STATES IT IS NOT SAFE TO BE DRIVEN- AS I SEE THIS A AN IMMINATE SAFTEY HAZARD AS THE POWER STEERING DOES NOT WORK AND ABS BRAKE DOES NOT WORK AND TRACTION CONTROL DOES NOT WORK.

   NHTSA complaint 11731772
7. Filed Mar 31, 2026Failure Mar 23, 2026Milton, FLExterior lighting

   Low beam headlights extremely dim. Feels like driving with parking lights only. Very difficult to see. While checking different positions of the headlight switch discovered that in the parking light position ALL lights go off.

   NHTSA complaint 11728181
8. Filed Mar 25, 2026Failure Mar 11, 202673,000 milesGarden City, MIElectrical system, Headlights

   The contact owns a 2014 Cadillac SRX. The contact stated that while the vehicle was parked, the headlight wiring harness for the low beam headlights produced a burning odor. The contact believed that the burning odor was coming from loose terminal connections, which caused the terminals to overheat and melt. The headlights were inoperable. The dealer was notified of the failure, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 73,000.

   NHTSA complaint 11726934
9. Filed Mar 8, 2026Failure Feb 23, 2026Grand Rapids, MIExterior lighting, Visibility/wiper

   Low beam lights are extremely dim pretty sure it’s caused by the projector screen infront on the bulbs not allowing enough light to come thru. Can not see the road infront of you or around the side or your car when needing to make a turn, extremely dangerous

   NHTSA complaint 11722771
10. Filed Mar 2, 2026Failure Mar 2, 2026Otsego, MNExterior lighting

    The low beams make it impossible to see at night. I replaced the bulbs to high visibility LED and still nothing. It's so dim and bad I have to drive with high beams on. It's terrible that it's been like this for 4 years and still we have no recall on the headlights when they now there's a problem with the reflective material and/or condensation on the inside of the headlight.

    NHTSA complaint 11721458
11. Filed Feb 24, 2026Failure Feb 24, 2024120,000 milesIndianapolis, INHeadlights

    The contact owns a 2014 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the front headlights were extremely dim. The contact stated that the dim headlights made the vehicle unsafe at night because of inadequate illumination. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

    NHTSA complaint 11720103
12. Filed Feb 7, 2026Failure Feb 1, 2020Colorado Springs, COExterior lighting

    Front headlights dim. Amount of light reflected/projected totally insufficient to drive safely at night. Amount of light reflected fails to illuminate area immediately in front of car. The amount of light actually approximates running lights. I replaced the headlight bulbs but did not solve or even affect the problem. Online research indicates it is not a bulb problem but the reflective coating around the bulb that has burned off on these parts. The fact there is no safety recall on a problem of generating sufficient light to illuminate the area in front of the car at night is shocking. A safety recall is necessary and way overdue.

    NHTSA complaint 11716409
13. Filed Jan 11, 2026Failure Dec 23, 2025Greensboro, NCExterior lighting

    For years I did not drive at night because I could not see the road well enough to feel secure driving after dark. Fast forward when my daughter asked me if my headlights were on, I realized it was the dim headlights on low beam that was the issue all these years and not my eyesight at night. I have a 2014 Cadillac SRX. Never received a safety notice or recall from GM nor the dealership. This has been proven to be a major GM problem they should be required to fix.

    NHTSA complaint 11710184
14. Filed Dec 31, 2025Failure Dec 1, 2017Dorr, MIExterior lighting

    It has been an ongoing issue for years concerning the dimness of the headlights on this vehicle. Virtually impossible to drive at night , can’t even see the lane markings with lights on dim. The cause was determined to be leaky seals creating corrosion. I replaced the bulbs myself and it made no difference. No recall was ever granted in spite of multiple complaints and filings with the NATSA. The Cadillac dealer is aware of the problem but has no authority to replace. I have had to let my relatives know of this issue in the event I were to be involved in a nighttime incident.

    NHTSA complaint 11708046
15. Filed Dec 13, 2025Failure Dec 12, 2025Camano Island, WAExterior lighting

    While on low beam, the headlights are WAY too dim. Apparently, this is a common and well known problem. I just purchased this car, have replaced the bulbs, checked the voltage and cleaned the lens. I cannot see to drive at night on low beam.

    NHTSA complaint 11704872
16. Filed Dec 9, 2025Failure Dec 2, 2025Helena, MTExterior lightingCrash

    📝 Complaint: 2014 Cadillac SRX Dim Headlights Subject: URGENT SAFETY HAZARD AND DEFECT: Severely Dim Headlights on 2014 Cadillac SRX (Affecting 2010-2016 Model Years) – Failure to Act Despite Class Action and NHTSA Complaints Vehicle Information: * Year: 2014 * Make: Cadillac * Model: SRX * VIN [XXX] 4 * Owner/Complainant [XXX] r * Contact [XXX] [XXX] m 1. The Defect and Safety Hazard The headlights on my 2014 Cadillac SRX have become severely and progressively dim, constituting a major safety hazard for night driving. * Hazard: The lack of adequate light output dramatically reduces visibility, compromises the driver's ability to see obstacles, and increases the risk of a severe accident during operation at night, dusk, or in poor weather. This is a critical failure of a core safety component. * Cause: The root cause is a well-documented design flaw in the headlight assembly (affecting 2010-2016 models) that allows moisture to enter the sealed unit. This moisture degrades the internal reflective coating, permanently destroying the light's effective output. 2. Failure to Act Despite Known Issues General Motors (GM) and the appropriate safety regulators have been aware of this critical defect for years, yet no mandatory safety recall has been issued: * NHTSA Complaint History: According to public records, complaints regarding this exact issue have been "pouring in" for the last five years or more. The high volume of complaints clearly demonstrates a systemic, widespread, and dangerous failure across this vehicle platform. * Class Action Lawsuits: This defect has been the subject of class action litigation against General Motors, further establishing that the company is fully aware of the design flaw and the resulting safety hazard. 3. The Unacceptable Repair Burden I am being forced to bear the cost of replacing the defective assembly with a new part that utilizes the same fundamentally flawed design. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

    NHTSA complaint 11703975
17. Filed Oct 21, 2025Failure Mar 17, 2022Bradenton, FLExterior lighting

    Headlamps are very weak on low beams.

    NHTSA complaint 11694810
18. Filed Aug 30, 2025Failure Jul 5, 2025Baldwin, NYElectrical system, Power train, Seats

    I have been trying to enjoy this vehicle from the time it became part of my life. The first 6 months, I was unable to close the sunroof, because of that my passenger seat cracked since its been exposed to the sun for 5 years, the driver's side window could not roll down which we fixed; I never owned a vehicle where I could not access my trunk. The first 6 months of having this vehicle the lifgate became inoperable. the lift gate does not work. The sensors of the vehicle are useless, the car radioi does not work the cue sticks, which can be distracting and can cause an accident so I use the YouTube on my phone for entertainment. The sensors led to the transmission deteriorating to the point of the transmission fluid burning faster and deteriorating the components of the transmission. This is going to cost me 6000.00 These are known manufacture defects for the SRX 2014. Please help

    NHTSA complaint 11684081
19. Filed Aug 9, 2025Failure Aug 1, 2025Boston, MAElectrical system, Exterior lighting, Visibility/wiper

    Safety Defect Remedies on 2014 Cadillac SRX (VIN: [XXX] ) Dear Sir/Madam, I am writing as the owner of a 2014 Cadillac SRX, VIN [XXX] , to address two critical safety defects that I believe are the manufacturer's responsibility to remedy. Water Intrusion and Electrical Failure: My vehicle has a known defect where water from the sunroof consistently leaks into the trunk. This water repeatedly causes electrical damage to the component located under the spare tire. I have personally replaced this component on three separate occasions, only to have it fail again after rain. This recurring failure disables my rear windshield wiper, a crucial safety feature. Driving with my child in the car while unable to clear the rear window is the most unsafe I have ever felt. Dangerously Dim Headlights: The front headlights are dangerously dim and do not provide adequate illumination for safe night driving. This is a well-documented issue with this model and poses a clear and present danger to my family and others. I have already spent my own money attempting to fix a problem that is a design flaw. I have no desire to pay for any further remedies for these issues. As the manufacturer, General Motors is responsible for the safety of its vehicles. I have also filed a formal complaint with the National Highway Traffic Safety Administration (NHTSA) regarding these matters. I await your prompt response and a clear plan to resolve these critical safety issues at no cost to me. Sincerely, [XXX] [XXX] [XXX] [XXX] Vehicle VIN: [XXX] Current Mileage: 134,683 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

    NHTSA complaint 11679595
20. Filed Aug 6, 2025Failure Mar 1, 2025Kemah, TXService brakes

    The ABS control module in my car is inoperable. I have lights on for ABS, brakes, and stabiltrac. Upon further investigation the ABS module is no longer available and no aftermarket part available. This leaves my car useless being I no longer feel safe driving it. If I lock up brakes in an emergency, my car could go into an uncontrollable slide (being front wheel drive) especially on wet roads. This would hold true for all of this make and many year models therefore many unsafe vehicles on road without the ABS braking control. I am at a loss....

    NHTSA complaint 11678801