Model year

2002 Cadillac STS

Sedan, gasoline, built in United States. Owner complaints on file from Apr 14, 2009 to Dec 14, 2016.

Recall campaigns covering this model year0No recall campaign lists this model year
Owner complaints7Below the median 2002 sedan
Severity index0.02002 sedans average 13.3
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2002 Cadillac STS peaked in 2009, with 2 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

00.511.522009220112013201520172019202120232026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

43% of complaints about the 2002 Cadillac STS name brakes

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Brakes
3
Electrical system
1
Stability and traction control
1
Engine and cooling
1
Fuel system
1
Steering
1
Suspension
1
Wheels
1
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

No recall campaign lists the 2002 Cadillac STS

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2002 Cadillac STS

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

7 complaints on file, page 1 of 1.

  1. Filed Dec 14, 2016Failure Nov 8, 2016104,000 milesMckinney, TXService brakes

    104,000 MILES - TOTAL BRAKE LINE FAILURE WHEN DRIVING ON STREET AT 35 MPH. MANAGED TO PULL OVER THEN GOT CAR TO GOODYEAR. BRAKE FLUID DRAINED OUT COMPLETELY BECAUSE OF BRAKE LINE TAPPING AGAINST TRANSMISSION CASING OVER TIME. CASING WAS DENTED IN SEVERAL PLACES. WAS 5 MINUTES AWAY FROM GETTING ON FREEWAY AT 70 MPH. COULD HAVE BEEN DEADLY. SEE THIS SAME DESIGN FLAW OF THE LINE PLACEMENT HAS BEEN REPORTED BY OTHERS. GOD IS GOOD AND WAS WATCHING OVER ME FOR SURE. *TR

    NHTSA complaint 10935327
  2. Filed Sep 17, 2014Failure Sep 3, 2014100,000 milesMarine, MNElectronic stability control (esc)

    WHILE DRIVING EVERY SHUTS DOWN HAVE TO PULL OVER TO SHIFT INTO NEUTRAL OR PARK TO RESTART CAR. *TR

    NHTSA complaint 10633834
  3. Filed Feb 26, 2014Failure Feb 3, 2003Indianapolis, INElectrical system

    I HAVE READ ABOUT THE GM RECALL. I HAD A 2002 CADILLAC. THE CAR DIED TWO DAYS IN A ROW WHILE I WAS DRIVING. COMPLETE ELECTRICAL SHUTDOWN. I CALLED GM. THEY SAID TAKE TO THE DEALER IMMEDIATELY. THE DEALER "REPAIRED THE IGNITION". THEY TOLD ME THEY HAD SEEN THE PROBLEM BEFORE. THEY SAID THERE WAS A FLAW IN THE IGNITION SWITCH. MINE HAPPEN AT LOW SPEED BUT THEY SAID IT COULD HAVE HAPPEN ANYTIME. I NO LONGER HAVE THE CAR. *TR

    NHTSA complaint 10566171
  4. Filed Sep 16, 2012Failure Mar 28, 2012140,000 milesColumbus, OHSteering, Suspension, Wheels

    CAR STARTS TO SHAKES IN FRONTEND OF CAR AT 50 TO 70 MPH. SYSTEM STABILITY NOTIFICATION COMES ON. HAVE HAD IT CHECKED AND MECHANICS CAN NOT FIND ANYTHING WRONG. NEW TIRES AND CALIBRATION DOES NOT HELP. *TR

    NHTSA complaint 10475538
  5. Filed Feb 4, 2010Failure Jan 15, 201081,000 milesPhoenix, AZService brakes, Hydraulic

    I HAVE A 2002 CAD. STS WITH 81,000 MILES. ABOUT 2WEEKS AGO THE WARNING LIGHT STATING CHECK BRAKE FLUID. I CHECKED IT AND ADDED SOME. IT DID IT AGAIN A WEEK LATER BUT THE BRAKES ALMOST FAILED. I TOOK IT TO A GMC DEALER WHO TOLD ME THE BRAKE LINE BROKE BECAUSE IT WAS RUBBING ON THE TRANSMISSION. HE TOLD ME HE HAD NEVER SEEN THIS HAPPEN BEFORE. I ALSO HAVE A FRIEND WHO WORKED AS SERVICE MANAGER FOR A GMC DEALER AND HE STATED HE HAD NEVER SEEN THAT HAPPEN. HE GAVE ME A PHONE AT GMC TO CALL. THE # 800-458-8006 THEY GAVE ME A SERVICE #. I RECEIVED A CALL BACK FROM 866-790-5700 X21073. AFTER 2 DAYS THE MAN TOLD ME THEY COULD NOT HELP ME CAUSE THE VEHICLE WAS 8 YEARS OLD AND HAD 81,000 MILES. THEY WERE NOT CONCERNED ABOUT THE SAFETY ISSUE. *TR

    NHTSA complaint 10305857
  6. Filed Jul 14, 2009Failure Jul 12, 200966,700 milesStockton, CAService brakes, Hoses, Lines/piping, And fittings

    TL*THE CONTACT OWNS A 2002 CADILLAC STS. THE CONTACT FELT THAT THE VEHICLE WAS NOT BRAKING PROPERLY WHILE DRIVING 15 MPH. SHE TOOK THE VEHICLE TO A REPAIR SHOP AND THE MECHANIC FOUND HOLES IN THE BRAKE LINE THAT WERE THREE INCHES APART, WHICH RUBBED AGAINST THE HOUSING FOR THE TRANSMISSION. THE CONTACT CALLED THE MANUFACTURER AND THEY STATED THAT SHE MUST TAKE THE VEHICLE TO A DEALER TO CONFIRM THAT THE FAILURE EXISTED. THE VEHICLE IS CURRENTLY AT THE DEALER, BUT THE CONTACT DOES NOT KNOW IF SHE WILL BE RESPONSIBLE FOR THE REPAIRS. SHE BELIEVES THAT IT IS A MANUFACTURER DEFECT THAT SHOULD BE RECALLED. THE CURRENT AND FAILURE MILEAGES WERE 66,700.

    NHTSA complaint 10276725
  7. Filed Apr 14, 2009Failure Apr 14, 2009Murrells Inlet, SCEngine and engine cooling, Fuel system, Gasoline

    NORTHSTAR ENGINE BLOCK IS LEAKING OIL. POTENTIAL ENGINE FIRE VIA ENGINE OIL DRIP TO EXHAUST SYSTEM. *TR

    NHTSA complaint 10265356
Source: NHTSA ODI complaints file.
Investigations

NHTSA has not opened an investigation on this model year

Source: NHTSA ODI investigations file.
Service bulletins

77 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.

  • PIP5601C Jul 18, 2025 · Service Bulletin/Repair Instructions
    This PI communicates the requirement to provide a pico file to receive diagnostic assistance from TAC.
  • General Communication Aug 26, 2024 · Service Campaign
    Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some …
  • 24-NA-141 Jul 24, 2024 · Service Bulletin/Repair Instructions
    GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more ca…
  • 16-NA-383 Jun 28, 2024 · Service Bulletin/Repair Instructions
    This service bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduc…
  • 18-NA-099 Jun 17, 2024 · Service Bulletin/Repair Instructions
    This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
  • 24-NA-098 Jun 6, 2024 · Service Bulletin/Repair Instructions
    This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
  • PI0430B May 1, 2013 · Service Bulletin/Repair Instructions
    Magnetically Controlled Suspension Electrical Connector Not Seated.
  • 10-08-45-001H Mar 28, 2024 · Service Bulletin/Repair Instructions
    This bulletin provides information for electrical ground repairs using new General Motors replacement fasteners with conductive finish.
  • PIT5353 Nov 1, 2014 · Service Bulletin/Repair Instructions
    XM Audio Traffic And Travel Link Availability And Operation.
  • 16-NA-383 Mar 13, 2024 · Service Bulletin/Repair Instructions
    This technical bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to red…
  • 22-NA-074 Feb 22, 2024 · Service Bulletin/Repair Instructions
    This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
  • 18-NA-099 Jan 16, 2024 · Service Bulletin/Repair Instructions
    This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
  • PI1394B Jan 12, 2024 · Service Bulletin/Repair Instructions
    This PI bulletin advises the technician on the proper way to install the pistons in an engine.
  • 02-08-42-001J Jan 12, 2024 · Service Bulletin/Repair Instructions
    This informational bulletin provides information for dealers/technicians on Headlamp, Tail Lamp, License Lamp or Fog/Driving Lamp Damage.
  • Recalls Jun 30, 2014 · Service Bulletin/Repair Instructions
    Vehicle Recalls
  • PIT4864F Mar 1, 2014 · Service Bulletin/Repair Instructions
    Information On Requests To Add OnStar Bluetooth Option.
  • 23-NA-219 Dec 12, 2023 · Service Bulletin/Repair Instructions
    This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
  • PIC5588B Jun 1, 2014 · Service Bulletin/Repair Instructions
    Programming And Activation Of Replacement OnStar Modules.
  • PIC5588A Oct 1, 2012 · Service Bulletin/Repair Instructions
    Programming And Activation Of Replacement OnStar Modules.
  • 130089009 Sep 1, 2013 · Service Bulletin/Repair Instructions
    Expanded Availability for Remanufacture and Return (R&R) Electronic Control Modules
  • PIT5264B Nov 1, 2014 · Service Bulletin/Repair Instructions
    Canadian Customers Unable To Place Calls And Turn By Turn Inoperative In The United States.
  • PIT5264 Mar 1, 2014 · Service Bulletin/Repair Instructions
    Canadian Customers Unable To Place Calls In The United States
  • 17-NA-170 Oct 6, 2023 · Service Bulletin/Repair Instructions
    This service bulletin provides information about the Hunter wheel Road Force balancers that should be utilized for all repairs requiring balance and Road Force measurement.
  • 10-00-89-006J Sep 26, 2023 · Service Bulletin/Repair Instructions
    This service bulletin provides information for dealers on how to submit a product information report (PIR) (Canada Only).
  • 23-NA-153 Sep 1, 2023 · Service Bulletin/Repair Instructions
    The service bulletin advises the tech of a normal transmission shift condition and the delay in throttle response when the throttle plate is opened rapidly and advises the customer that it is normal for the delay.
  • 18-NA-073 Aug 24, 2023 · Service Bulletin/Repair Instructions
    This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
  • 19-NA-219 Apr 24, 2023 · Service Bulletin/Repair Instructions
    This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
  • 17-NA-170 Apr 27, 2023 · Service Bulletin/Repair Instructions
    This service bulletin provides information about the Hunter wheel Road Force balancers that should be utilized for all repairs requiring balance and Road Force measurement.
  • 19-NA-219 Mar 23, 2023 · Service Bulletin/Repair Instructions
    This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
  • 22-NA-009 Mar 17, 2023 · Service Bulletin/Repair Instructions
    This service bulletin provides service information on new torque specification and installation procedure for ACDelco Spin-On Oil Filters.
  • 17-NA-073 Feb 21, 2023 · Service Bulletin/Repair Instructions
    This warranty administration bulletin provides information regarding the field action courtesy transportation policy.
  • 01-08-42-001O Feb 15, 2023 · Service Bulletin/Repair Instructions
    This service bulletin provides information for dealers/technicians on Exterior Lamp Condensation and Water Leaks and Replacement Guidelines.
  • 21-NA-124 Dec 14, 2022 · Service Bulletin/Repair Instructions
    This service bulletin provides diagnostic tips/steps on testing for possible EVAP leaks in the system to correct a customer concern of an MIL Illuminated with DTCs P0442 and/or P0455 Set.
  • 22-NA-074 Nov 9, 2022 · Service Bulletin/Repair Instructions
    This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
  • 22-NA-205 Oct 19, 2022 · Service Bulletin/Repair Instructions
    This service bulletin provides information on Module Harvesting.
  • 10-00-89-006I Oct 7, 2022 · Service Bulletin/Repair Instructions
    This service bulletin provides information for dealers on how to submit a product information report (PIR) (Canada Only).
  • 22-NA-195 Sep 28, 2022 · Service Bulletin/Repair Instructions
    This service bulletin provides information on Handling Requests for Modifications to Permanently Import/Export Vehicles Between the U.S. and Canada.
  • 22-NA-009 Sep 14, 2022 · Service Bulletin/Repair Instructions
    This service bulletin provides service information on new torque specification and installation procedure for ACDelco Spin-On Oil Filters.
  • 22-NA-181 Sep 1, 2022 · Service Bulletin/Repair Instructions
    This diagnostic tip advises the tech not to separate the flexplate from the torque convertor or damage my occur if the engine is started while diagnosing for noise from the engine or transmission.
  • 20-NA-065 Aug 15, 2022 · Service Bulletin/Repair Instructions
    This bulletin provides information on tools available to find an intake vacuum leak or exhaust leak to correct a condition of MIL Illuminated with Multiple Fuel Trim and/or Oxygen Sensor Codes Set.
  • 22-NA-009 Jun 15, 2022 · Service Bulletin/Repair Instructions
    This service bulletin provides service information on new torque specification and installation procedure for ACDelco Spin-On Oil Filters.
  • 22-NA-074 Mar 31, 2022 · Service Bulletin/Repair Instructions
    This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
  • 22-NA-009 Mar 22, 2022 · Service Bulletin/Repair Instructions
    This service bulletin provides service information on new torque specification and installation procedure for ACDelco Spin-On Oil Filters.
  • 15-NA-079 Dec 1, 2015 · Service Bulletin/Repair Instructions
    OnStar Voice Fallback Number Update
  • PI0281D Jan 1, 2014 · Service Bulletin/Repair Instructions
    Underbody Component Corrosion The following information may be helpful when addressing underbody component corrosion with customers. Some customers may comment that one or more of their vehicle's underbody components are showing some form of corrosion. …
  • PI0281D Jan 1, 2014 · Service Bulletin/Repair Instructions
    Underbody Component Corrosion The following information may be helpful when addressing underbody component corrosion with customers. Some customers may comment that one or more of their vehicle's underbody components are showing some form of corrosion. …
  • 99-08-51-007F Feb 1, 2014 · Service Bulletin/Repair Instructions
    Refinishing Aluminum Wheels This bulletin updates General Motor's position on refinishing aluminum wheels. GM does not endorse any repairs that involve welding, bending, straightening o re-machining. Only cosmetic refinishing of the wheel's coatings, u…
  • 99-08-51-007F Feb 1, 2014 · Service Bulletin/Repair Instructions
    Refinishing Aluminum Wheels This bulletin updates General Motor's position on refinishing aluminum wheels. GM does not endorse any repairs that involve welding, bending, straightening o re-machining. Only cosmetic refinishing of the wheel's coatings, u…
  • 15-NA-079 Dec 1, 2015 · Service Bulletin/Repair Instructions
    OnStar® Voice Fallback Number Update Some customers may have received a letter from OnStar® stating that "We recently tried to provide a software update to the OnStar® hardware in your vehicle. However, your system could not be updated remotely. As a res…
  • 16NA383 Jan 2, 2020 · Service Bulletin/Repair Instructions
    This informational bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to…
  • 08-08-46-004A Nov 30, 2012 · Service Bulletin/Repair Instructions
    This informational bulletin provides information regarding the aftermarket device interference with onstar diagnostic service.
  • 00-00-89-027G Nov 28, 2012 · Service Bulletin/Repair Instructions
    This informational bulletin provides a step by step procedure on how to properly use the GM chemicals to eliminate unwanted odors in vehicles and which products to use for each application.
  • 12-03-10-002 Nov 26, 2012 · Service Bulletin/Repair Instructions
    This informational bulletin provides a description of the proper wheel installation and proper wheel torque techniques used to install wheels onto vehicles
  • 10-00-89-017W Nov 12, 2012 · Service Bulletin/Repair Instructions
    This informational bulletin provides a list of newly released PI and Bulletins in regards to recent released vehicles so that vehicles can be fixed right the first time in for service.
  • 08-08-46-004A Nov 30, 2012 · Service Bulletin/Repair Instructions
    This informational bulletin provides information regarding the aftermarket device interference with onstar diagnostic service.
  • 00-00-89-027G Nov 28, 2012 · Service Bulletin/Repair Instructions
    This informational bulletin provides a step by step procedure on how to properly use the GM chemicals to eliminate unwanted odors in vehicles and which products to use for each application.
  • 12-03-10-002 Nov 26, 2012 · Service Bulletin/Repair Instructions
    This informational bulletin provides a description of the proper wheel installation and proper wheel torque techniques used to install wheels onto vehicles
  • 12-00-89-002A Nov 13, 2012 · Service Bulletin/Repair Instructions
    This informational bulletin provides information for requesting a new key code for customers with lost or stolen keys
  • 10-00-89-017W Nov 12, 2012 · Service Bulletin/Repair Instructions
    This informational bulletin provides a list of newly released PI and Bulletins in regards to recent released vehicles so that vehicles can be fixed right the first time in for service.
  • PIT5485A Apr 8, 2016 · Service Bulletin/Repair Instructions
    THIS PRELIMINARY INFORMATION COMMUNICATION ADVISES THE TECHNICIAN, IF UNABLE TO PLACE AN ONSTAR CALL IN THE IGNITION ON MODE AFTER THE ONSTAR CANADA UPGRADE TO CONTACT THE GM TECHNICAL ASSISTANCE CENTER ONSTAR GROUP FOR FURTHER ASSISTANCE.
Source: NHTSA manufacturer communications files.