SUV, gasoline, FWD/Front-Wheel Drive, built in Mexico. Owner complaints on file from Dec 5, 2019 to Sep 28, 2026.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 23V-339 | May 11, 2023 | Four rear-seat lower child seat LATCH anchorage bars may have excessive powder coating, which could prevent a child seat from being installed with… | Child seats | 668,187 | Part replacement |
| 20V-668 | Oct 29, 2020 | Start/stop accumulator endcap may have missing bolts | Powertrain | 194,105 | Part replacement |
| 19V-704 | Oct 3, 2019 | Rear brake calipers may have been produced with an incorrect lubricant, potentially causing the rubber seals to swell and the brakes to drag | Brakes | 166 | Part replacement |
| 19V-667 | Sep 19, 2019 | Fuel tanks may have been manufactured with an improperly sealed seam, possibly allowing fuel to leak along the seam near the fuel inlet | Fuel system | 301 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
309 complaints on file, page 1 of 16.
The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving approximately 20 - 25 MPH and depressing the brake pedal, the brakes locked up. The contact turned into a nearby parking lot and coasted to a stop and shifted into park(P). The contact waited a while for a co-worker, and the co-worker drove the vehicle to the residence. A certified mechanic arrived and inspected the vehicle. The mechanic informed the contact that the brake booster had failed and there was a recall for the failure. The manufacturer was informed of the issue and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure.
NHTSA complaint 11767327I've spent $1000 on repairs to my turbo and now have to replace the whole thing. While looking online I've seen many people are having the same issue with the 2020 model. Almost every car has to replace the turbo between 60,000-80,000 miles which seems ridiculous.
NHTSA complaint 11766761The contact owns a 2020 Chevrolet Equinox. The contact stated that the vehicle failed to start, but initially the vehicle restarted. The contact was able to drive to the residence, but the vehicle failed to restart. An independent mechanic arrived at the residence and identified a failure with the fuel pump module, Part Number: 13565338, as the cause of the failure. General Motors was contacted by phone and informed that the vehicle was not under recall. The failure mileage was approximately 51,000
NHTSA complaint 11766071Vehicle began sputtering suddenly while driving 40mph. "Reduced Engine Power" warning appeared on dash. While trying to limp it home, the vehicle died in the middle of a turning lane. Pushed vehicle to the side of the road and had it towed to a shop. Their notes attached below. Technician Notes: Customer concern verified with DTCs P0014 (Exhaust Camshaft Position System Performance) and P0017 (Exhaust Camshaft Position Not Plausible). Upon removing the exhaust cam position sensor, metal buildup was found. The vacuum pump failed, breaking the keyed driveshaft on the cam and causing the metal buildup. Recommendation: Replace the vacuum pump and exhaust camshaft with timing chains, or consider replacing the engine. Same catastrophic failure as many others have reported due to the vacuum pump seizing up. Metal shavings throughout motor now, likely ruining the whole motor.
NHTSA complaint 11764088While operating my vehicle, I experienced a sudden, catastrophic failure of the power-assisted braking system. The brake pedal completely lost hydraulic pressure, plunging effortlessly all the way to the floorboard. The vehicle failed to respond to normal foot-pedal application. Emergency stopping power was only achieved by pushing the pedal into the absolute floorboard, which engaged an emergency mechanical override and forced the Anti-lock Braking System (ABS) pump into a violent stutter/pulsation to halt the vehicle. No dashboard warning lights, diagnostic trouble codes (DTCs), or fluid level sensors illuminated prior to or during the braking failure. A certified automotive repair facility diagnosed the root cause as a total internal seizure and mechanical failure of the engine-driven brake booster vacuum pump. Because the vacuum pump is driven directly by the engine, its sudden lockup sheared and severely damaged the drive slots on the exhaust camshaft, necessitating an intensive engine teardown, camshaft replacement, and secondary component repair totaling $2,390. This design poses an extreme, life-threatening safety risk. The total loss of braking assist occurs without warning, and the mechanical failure simultaneously compromises internal engine timing components while moving at speed.
NHTSA complaint 11763379The contact owns a 2020 Chevrolet Equinox. The contact stated that occasionally while at a red light or while stopped, the vehicle hesitated for approximately 10 to 15 seconds to move while the accelerator pedal was depressed. The vehicle then accelerated. The vehicle was taken to the local dealer, who was unable to retrieve a fault code. There was no warning light illuminated. The manufacturer was contacted by phone, and an email was sent to the president of GM. The failure mileage was approximately 109,000.
NHTSA complaint 11761934The electrical system just stopped working it is throwing up false alerts of driving systems and brake assist, and then the air conditioning on/off button doesn’t respond defrost nothing lights up or comes on.
NHTSA complaint 11760560Vacuum pump, brake asst light. And more unknown because it is still under repair.
NHTSA complaint 11758953Engine power reduced Car will not accelerate Jerks after a long stop Have replaced engine and transmission same problem occurred
NHTSA complaint 11758252Car failing to accelerate properly when pushing gas peddle to floor, delay for couple seconds/ longest was 30 seconds before car registered need to move. No defined time its happening intermittently, no warning or codes populating for issue. Recent issue Car was only registered 5 mph after pulling into street from a parking lot with pedal to the floor. After 30 ish seconds car jerks speeding forward at the expected force with pedal to floor. Car Basically was not moving and risked being hit by cars not realizing we are having acceleration issues. Luckily no cars coming and other traffic was stopped by red light. Took to repair shop they had it for 2 days and confirmed issue but all tests were cleared and areas check passed. Research showed known issue but no fix found. Issue started within last 2 weeks. Note current heat wave and online forms says other with same issue on 2020 Chevy equinox seems to notice issue more often when extreme heat weather and ac on high in car. Repair shop had no options for repair unless it happens and codes for them to read, recommend trading in car due to safety issue.
NHTSA complaint 11757848The contact owns a 2020 Chevrolet Equinox. The contact stated that the vehicle failed to start as needed. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who replaced the fuel pump and fuel pump control module. The contact related the failure to NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was 38,451.
NHTSA complaint 11753771The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving 80 MPH, the message “Service Brake Assist” warning light illuminated twice. The contact stated that while attempting to depress the brake pedal, the vehicle failed to respond as needed, causing the contact to engage the parking brake and manually shift the gear shifter to a lower gear to get the vehicle to come to a complete stop. A dealer was contacted. The contact stated that the check engine warning light was illuminated. The contact stated that the failure had occurred twice. The vehicle was taken to the dealer, where it was diagnosed and determined that the brake booster pump needed to be replaced. The brake booster pump was replaced, and the vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 94,000.
NHTSA complaint 11753062While driving, my 2020 Chevrolet Equinox suddenly lost power and shut off without warning while I was pulling into traffic. The vehicle would buzz not crank afterward but would not restart. This created a safety hazard because the unexpected engine shutdown occurred while the vehicle was in motion. This is the second brake vacuum pump failure I have experienced with this vehicle. In 2022, the brake vacuum pump failed and was found shattered internally. At that time, the engine continued running, and the pump was replaced. During this most recent incident, the brake vacuum pump failed again, and the internal end of the pump broke apart. I replaced the vacuum pump and removed the broken pieces I could access, but the vehicle remains in a crank/no-start condition. The vehicle has not yet been inspected by a dealership or independent repair facility. However, after seeing the shattered pump components, a couple of mechanics I know expressed concern that the broken pieces may have affected the engine timing. That has not been confirmed. The failed pump and replacement parts are available for inspection.
NHTSA complaint 11752556I was pulling into a parking lot off the state Thruway with the brake system failure no brakes, hard pedal, and the car would not stop
NHTSA complaint 11751405I bought the 2020 equinox May the 9th 2026 the dealership concealed a lot of things going on this vehicle and I complain to them two days after purchase he told me I was stuck with it in the meanwhile as I drive the vehicle I have had repairs done but it's something going on with the acceleration it accelerates on its own sometimes and slow to pick up speed. The steering seems to get away from me at times that makes me feel like I'm going to lose control when driving. I have almost had a couple of accidents since then so what really worries me is the steering problems which I just had a little alignment done today July 15th 2026 and the accelerating from time to time went backing up or pulling off. I do feel like the safety of others can be at risk for should I say my safety is that risk at times so I am extremely cautious when I'm driving. No I have not had really anyone to look at I have been having a car looked at for many issues but that issue I am still trying to get in to see a mechanic that I'm used to dealing with but he's been backed up. No there are no lights of any such but when I purchased it the sensors in the tires and I've had that replaced and I've noticed this situation with the acceleration when I bought the vehicle and the slow speed pick up when driving.
NHTSA complaint 11750722In early XXX, I noticed that water was pooling in the spare tire well. I took it to a Chevrolet dealership and they concluded that the rear sunroof drains were clogged. After unclogging the drains and confirming adequate sealing of the tubes, rain water was still leaking into the spare tire well. This is causing mold on the carpet and rust. This same issue, with the same year/make/model, happened to somebody else around the same time, and they made a post on Reddit ([XXX]). I believe there is an issue with the drainage system, leading to auto parts potentially rusting and mold growth, both of which severely harm the driver and passengers. Two cases of the exact same situation, starting around the same time, may not be a coincidence and it’s possible this is a widespread issue that has yet to be reported. An investigation into this issue could help drivers stay safe on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11750076My cooling and heating sensor is reading negative 40 degrees outside but it has been 80 degrees and higher the past several weeks. This is not safe when you have children especially if they are under [XXX] old. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11749888Brakes went stiff and hard to push no warning light. I was driving on the interstate with my daughter. Was stuck out of town with no breaks.
NHTSA complaint 11749665As I was coming to a stop at light my brakes became very difficult to push the pedal down to stop. It took everything in me to get the vehicle to stop before entering the intersection and oncoming traffic. I was able to get the vehicle parked safely in a nearby parking lot but then the engine wouldn't start it just kept trying to turn over. The brake assist error popped up, and then the check engine light came on. I was able to get it started again about 20 minutes later, all the same warnings and lights. I white knuckled the drive back to my house... Once I got home the engine was smoking, smelled like it was burning, and oil was spilling out all over the place underneath, impossible to see where a leak was as it was coming from the entire engine. There was ZERO warning with the vehicle, no issues up to this point, and suddenly the equinox is now useless in my driveway unable to start with oil still leaking in multiple spots. An oil pan under the main leaking area, but there are still multiple areas of oil spilling even a week later. Oddly enough my onstar report for the month came to email a few days later reporting perfect engine health and zero issues - even thought the vehicle can't start now.
NHTSA complaint 11748127The turbocharger are bad on the 1.5 L vehicles. My current one , I had replaced already and my previous one had it too. Reduced engine power and should be recalled. I want to be reimbursed for the service and part replacement. 976.00 for the turbocharger and labor costs of 400.00. 3 1/2 hours of labor costs and the diagnostic test my nirth country GM in Hibbing. Should be recalled for all of these vehicles. 218-290-5027 Craig Johnson
NHTSA complaint 11747964Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.