Minivan, gasoline, FWD/Front-Wheel Drive, built in Canada. Owner complaints on file from Nov 26, 2014 to Sep 25, 2026.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 25V-876 | Dec 17, 2025 | Retractors may not lock, preventing the wheelchair from being properly secured | Adaptive equipment | 86 | Part replacement |
| 17V-824 | Dec 21, 2017 | List of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf | Equipment | 61,791 | Part replacement |
| 16V-461 | Jun 24, 2016 | Transmission pump may seize causing a loss of hydraulic pressure | Powertrain | 26,298 | Part replacement |
| 16V-044 | Jan 28, 2016 | Windshield on the affected vehicles may have been installed using expired urethane primer, allowing the windshield to become displaced in the… | Visibility and wipers | 184 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
383 complaints on file, page 1 of 20.
Driver side headrest popped out and plastic pieces are broken inside. I believe there is an investigation for this: Active Head Rest Inadvertent Deployment. It randomly happened the other day while vehicle was parked in garage. I’m not sure to get the headrest fixed for safety reasons or leave it broken.
NHTSA complaint 11766968Transmission completely failed and had to be risky rebuilt. I was just driving down the highway and the transmission went into limp mode and I came to a fast slow down as it dropped the gearing. Also have noticed a huge issue with electronics putting me into a limp mode with wipers on headlights wont shut off, lose dash lights and speedometer with no blinkers or hazard lights. This left me in a very unsafe place as I had no way to tell other drivers where I was going or see how fast im going. Could have caused a huge accident 😕. Please look into this as there are many issues of this happening.
NHTSA complaint 11752929The contact owns a 2015 Chrysler Town and Country. The contact stated that while sitting in the vehicle with the vehicle turned off, the front driver's side seat headrest exploded without warning or impact. There was no injury sustained; however, the contact had a headache afterwards. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 157,000.
NHTSA complaint 11751159This is a safety-defect complaint regarding the Front Seat Active Head Restraint (AHR) on our 2015 Chrysler. In March 2025 the front passenger AHR SPONTANEOUSLY deployed with no collision or impact. The head restraint is now permanently dislodged and dangling from its original position. This creates an immediate safety hazard: it distracts the driver, protrudes into the front passenger seat area, and can cause pain or injury to front-seat passengers. This defeats the very purpose of the AHR and introduces new risks of harm. This is the exact defect NHTSA investigated in PE19-014 (inadvertent AHR deployment without crash). NHTSA closed that investigation in 2026 without a recall, citing FCA’s 10-year / Unlimited Miles warranty extension as sufficient remedy. However, FCA NEVER NOTIFIED US of the extension — even though our vehicle's VIN has been registered in our names at the same home address for ALMOST 5 years. We only discovered the warranty extension days ago through independent research. Our vehicle has extremely low mileage (59,666 miles total as of February 2026 — only 17,265 miles added in the 4.6 years of our ownership). We are the second owners and there is no history of accidents. Because we were never informed of the warranty extension, we could not request inspection or repair even though we were still within the 10-year extension when the headrest deployed. FCA customer service has now denied coverage, despite our initiating multiple phone calls and a detailed demand letter we sent in February 2026 with no response. As [XXX] and [XXX] on fixed Social Security income, we cannot afford an expensive replacement. The dangling head restraint remains an ongoing safety risk in our primary family vehicle. Please investigate this matter, particularly the failure to notify affected owners of the warranty extension that NHTSA relied upon to close PE19-014. The manufacturer’s “remedy” is ineffective if owners are never told it exists! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
NHTSA complaint 11726094The contact owns a 2015 Chrysler Town and Country. The contact stated that while driving at various speeds, the vehicle shuddered while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where a transmission flush was performed; however, the failure persisted, and the vehicle started stalling after the repair. An independent mechanic was informed about the failure, and the contact was informed that the transmission fluid flush would take a while to take effect. The contact was informed to monitor the issue to see if the failure continued or worsened. The failure persisted, and the vehicle was taken back to the independent mechanic, who diagnosed it with transmission failure. After negotiating with the mechanic about what to do with the vehicle, the mechanic suggested that replacing the torque converter would repair the transmission. The contact agreed to replace the torque converter. Less than a week after the repair, the check engine warning light was displayed on the instrument panel. The vehicle was taken to a local independent mechanic, and DTC: P0868 (Transmission Fluid Pressure Low) was retrieved. The vehicle was taken back to the original mechanic, and the mechanic was informed about the fault code. The contact was then informed that the transmission oil cooler hose assembly needed to be replaced, and the contact had the part replaced. While the contact's husband was driving home after the repair, the vehicle stalled upon approaching a stop sign. The driver continued driving, and the check engine warning light illuminated. The vehicle was taken back to the local mechanic, and DTC: P0868 was retrieved. Upon investigation, the contact discovered NHTSA Campaign Number: 16V461000 (Power Train); and associated the recall with the failure. The manufacturer was notified of the failure, and the contact was informed that there were no recalls associated with the VIN. The vehicle was not repaired. The failure mileage was approximately 98,000.
NHTSA complaint 11717217Plastic oil filter housing leaking oil causing check engine light to come on. P06DD oil pressure code for not changing to high pressure. Common problem with 3.6L engine. Can lead to engine failure. Failed housing needs to be replaced with upgraded aluminum housing. This is located under the intake manifold and is an involved repair that is typically in excess of $1,000.
NHTSA complaint 11716376The contact owns a 2015 Chrysler Town and Country. The contact stated that while driving at 30 MPH, the active head restraint on the driver's seat deployed independently, causing the contact get injured on the back of his head. The contact confirmed there was no impact, object, or crash. No warning lights were illuminated in the vehicle. No medical attention was required. The dealer or an independent mechanic was not contacted. The vehicle was not taken to the dealer or an independent for diagnosis. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 70,000.
NHTSA complaint 11715143Driver side active headrest deployed while driving the vehicle causing safety concern and head/neck injury and pain.
NHTSA complaint 117109882015 Chrysler Town and Country lost propulsion power while driving, endangering 2 occupants and surrounding drivers. While driving on a residential road, vehicle came to a stop at intersection. Upon attempting to accelerate from stop and applying gas, vehicle jolted and would not accelerate past 5 miles an hour with transmission engaging and disengaging while shifter was in drive. Vehicle's transmission would intermittently engage and disengage for 1/2 mile with no warning lights or error messages. Vehicle idled as normal, but vehicle would not engage transmission properly when shifter set to "Drive" position. Vehicle was then parked in driveway off of the road.
NHTSA complaint 11705676The contact owns a 2015 Chrysler Town and Country. The contact stated that the vehicle was purchased, and while driving 60-70 MPH, the check engine warning light illuminated. A dealer was contacted. The vehicle was taken to Auto Zone and was diagnosed and determined that the torque converter needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 16V529000 (POWER TRAIN); however, the VIN or the vehicle type was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 106,163.
NHTSA complaint 11698949I was sitting in my parked vehicle in my driveway with vehicle turned off, talking on my cellphone and just adjusted the headrest and the headrest popped out like a bang, since I was leaned over I missed gettting hit. My extended warranty was up in July of this year, and was never told from my Chrysler dealership I get maintenance from was told there was a faulty headrest design.
NHTSA complaint 11693116The contact owns a 2015 Chrysler Town and Country. The contact stated that while attempting to open the rear passenger’s side door, the door failed to operate as intended and remained closed. A dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed, and determined that the mechanism in the door needed to be replaced. The vehicle was being repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 126,000.
NHTSA complaint 11686848I was driving at 515 am on the highway about 60 mph, when all of a sudden Drive aside headrest airbag went off. I am thankful that it was early in the morning and not a lot of people on the road cuz I did swerve but did not hit anyone or anything as it startled me as I was driving. I called Chrysler see case number below and they will do nothing about this. As this car is made you need to replace the whole seat they want me to pay for the Diagnostics waiting for a supervisor to call me back. I've been icing my lower neck and back since it happened. My case 93912799
NHTSA complaint 11679106when coming to a stop the van will jerk, and when taking off it acts like it does not want to catch the gear, now we are expirancing no take off, it will not go past 20 miles, and when we try the engine will rev up and will not pick up speed.
NHTSA complaint 11677590Passenger side active head rest deployed suddenly while driving down the road on a hot day (90 degrees with heat factor 100+) Called dealer and they stated extended coverage for this expired June 13. This happened on July 28. They want to order parts, approx 170 USD and charge 108 USD labor. This is a common problem because of manufacturing with inferior plastic parts and it is violent when it pops apart unexpectedly.
NHTSA complaint 11677197I purchased the vehicle yesterday. On drive home I noticed that it stop pulling. I took foot off of gas and reapply and the vehicle picked up speed again. I got home and checked recalls for this year vehicle and noticed a safety recall for the transmission. When I called dealership today and gave the VIN # they said there were no recalls for my vehicle. But my vehicle is performing exactly like the safety recall reported. Person I bought it from said she's been the only owner. So now I'm going to have to find a shop to repair the transmission because I refuse to drive a vehicle that's unsafe. Why was my van not included in the recall when the recall list included my year make and model?
NHTSA complaint 11668581The Head Restraint (AHR) on the driver's seat opened, without warning, striking the back of my head with considerable force. I was startled and momentarily dazed, as a result. The vehicle was parked at the time, so no impact or collision was involved. The Head restraint has not been repaired and is available for inspection. I have seen many reports of the same problem with numerous other vehicles. The manufacturers should be responsible for the repairs. Thank you!
NHTSA complaint 11661611The contact owns a 2015 Chrysler Town and Country. The contact stated while driving at an undisclosed speed, the driver's head restraint unexpectedly deployed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.
NHTSA complaint 11659900The contact owns a 2015 Chrysler Town and Country. The contact stated that while her husband was driving uphill at an undisclosed speed, the transmission failed to properly shift into a higher gear, and the engine was revving abnormally. The contact pulled over the side of the road 1,000 ft away from the residence and added transmission fluid to the vehicle. The contact stated that while following her husband in another vehicle, she observed leaking fluid underneath the vehicle. The contact’s husband stopped the vehicle and the contact noticed that transmission reservoir was empathy. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the transmission fluid was leaking from the bell housing, and the transmission needed to be replaced. The vehicle was not repaired. The vehicle was then towed to another independent transmission mechanic but had not yet been diagnosed. The manufacturer was notified of the failure. The failure mileage was approximately 64,000.
NHTSA complaint 11657525The passenger side active head restraints (AHRs) deployed unexpectedly while the van was unoccupied inside our garage. Upon investigation the metal latch bar was still in it's undeployed location (latched into the head rest) but there were visible plastic parts missing on the other portion of the headrest. It appears that the plastic clamps had broken at some point and caused the AHR to deploy - luckily nobody was in that seat at the time. The AHR was unable to be reset so a replacement headrest has been ordered for installation.
NHTSA complaint 11653458Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.