Complaints over time
Complaints about the 2020 Coachmen Prism peaked in 2021, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2020 Coachmen Prism
Other, diesel, 4x2, built in Argentina. Owner complaints on file from Apr 2, 2021 to Mar 25, 2022.
Recall campaigns covering this model year35,007 vehicles or units across those campaigns
Owner complaints2Close to the median 2020 other
Severity index0.02020 others average 6.4
First 24 months1Complaints in its first two years
Components
50% of complaints about the 2020 Coachmen Prism name powertrain
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
3 recall campaigns cover the 2020 Coachmen Prism
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 20V-727 | Nov 23, 2020 | Saddle valve securing bolt may be overtightened, possibly damaging the o-ring seal and causing a continuous gas leak | Equipment | 4,203 | Repair or modification |
| 20V-477 | Aug 14, 2020 | Wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames | Airbags | 412 | Repair or modification |
| 20V-358 | Jun 16, 2020 | Operator's manual does not correctly specify certain conditions under which the automatic parking function ("Auto-P") operates | Equipment | 392 | Not stated |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2020 Coachmen Prism
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Mar 25, 2022Failure Mar 20, 2022Ocala, FLPower train, Service brakes, Vehicle speed control
This Coachmen Prism 2150CB motorhome, built on a 2018 Mercedes Sprinter 3500 chassis, is now going back to the dealer a third time for the same problem. First time, rear wheel speed sensors were replaced while in for other service as a part of a recall. No big deal. But apparently the issue is not isolated to rear wheel speed sensors. At 11k miles, 500 miles from home, another wheel speed sensor went out, this time the left front. Now, at 14k miles, 1500 miles from home, the right front wheel sensor went out. When this occurs, the following systems do not work: ABS, ESP, cruise control. Why were ALL wheel speed sensors not included in the recall?
NHTSA complaint 11458376 - Filed Apr 2, 2021Failure Mar 24, 202013,000 milesAsheville, NCBody
TL* THE CONTACT OWNS A 2020 COACHMEN PRISM RV. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, AN ABNORMALLY LOUD BANGING SOUND WAS HEARD ON THE PASSENGER'S SIDE OF THE RV. AFTER STOPPING TO INSPECT THE RV, IT WAS DISCOVERED THAT THE 12 FOOT MOTORIZED RETRACTABLE AWNING WAS UNSECURED, AND NEARLY DETACHED FROM THE RV. THE ROAD RANCHER WAS CALLED TO THE SCENE AND A REPORT WAS TAKEN. THE RV WAS LATER DRIVEN TO THE LOCAL RV REPAIR SHOP APPALACHIAN RV REPAIR LOCATED AT 5606 NC 226 S, MARION, NC 28752, HOWEVER, THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER WAS NOT YET NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 13,000. THE VIN WAS INVALID.*DT
NHTSA complaint 11406065
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
15 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- 511606 Apr 10, 2023 · Service Bulletin/Repair Instructions
As per recall 23V100. Mercedes-Benz AG (âÂÂMBAGâÂÂ), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Sprinter (907 platform) vehicles, the fuse layout of the interior blower motor might not meet the requirements for prolonged op… - 511570 Jan 4, 2023 · Service Bulletin/Repair Instructions
According to the Interim Recall Notice Received by Mercedes-Benz concerning 22V796: "Mercedes-Benz AG has determined that on certain Sprinter vehicles, a component of the park lock system might wear extraordinarily due to specific driver parking practices a… - 511567 Oct 21, 2022 · Service Bulletin/Repair Instructions
*Notice* This was received by Mercedes-Benz Canada - This was a recall conducted in Canada by Mercedes-Benz. To Forest River's knowledge, only vehicles manufactured and shipped into Canada are affected. According to Mercedes-Benz AG Group (MBAG): Merc… - 511465 Feb 16, 2022 · Service Bulletin/Repair Instructions
MBAG was notified of customer complaints claiming a van had "rolled away" after the driver had selected the Park ("P") gear position and P was displayed to the driver in the instrument cluster. MBAG confirmed that if the vehicle is not properly secured in a… - 511390 Oct 20, 2021 · Service Bulletin/Repair Instructions
Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz and Freightliner vans, has determined that the software of the MBUX multimedia system might not meet specifications. Under very specific conditions, the MBUX multimedia system might not start and th… - 511346FINAL Jul 2, 2021 · Service Bulletin/Repair Instructions
Attached is the Final Notification from Mercedes-Benz. Mercedes-Benz AG has determined that on certain Mercedes-Benz Sprinter vehicles the retaining washer on the bolt connecting the brake pedal to its bearing block may loosen over time. If the retaining w… - 511362 Jun 10, 2021 · Service Bulletin/Repair Instructions
The retaining washer and bolt that connect the brake pedal to the bearing block may come loose and detach. This could cause the brake lights to stay illuminated, even when the brake pedal is not pressed. - 511346 May 18, 2021 · Service Bulletin/Repair Instructions
Mercedes-Benz AG has determined that on certain Mercedes-Benz Sprinter vehicles the retaining washer on the bolt connecting the brake pedal to its bearing block may loosen over time. If the retaining washer loosens, over time it could detach from the bolt. … - 511312 Mar 24, 2021 · Service Bulletin/Repair Instructions
As per Mercedes Interim Recall Notice 21V042, one or more of the rear-wheel speed sensors may experience an electrical failure, which potentially could lead to a disablement of the Electronic Stability Control control unit functions. If ESP control unit fun… - 511293 Feb 11, 2021 · Service Bulletin/Repair Instructions
In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, MB USA is extending the warranty on the wheel speed sensors ("WSS") for the affected vehicles to a total of 10 years/ no m… - 511275 Jan 14, 2021 · Service Bulletin/Repair Instructions
As per Mercedes-Benz Recall 2020-545; MBAG has determined that on certain Mercedes-Benz Sprinter vehicles, the hydraulic power steering return line hoses might detach at their connection points under certain operating conditions, which could cause hydraulic… - 511279 Jan 12, 2021 · Service Bulletin/Repair Instructions
As per Mercedes-Benz Recall 2020-545; Mercedes-Benz AG has determined that on certain vehicles, the wiring harness for the telematics control unit could get stuck between the brake light switch and the brake pedal. If this happens, the brake lights could re… - 511233 Oct 13, 2020 · Service Bulletin/Repair Instructions
An intermittent connection may occur between the connector block of the electronic control unit (“ECU”) and the connector pins for the Supplemental Restraint System (“SRS”) wiring harness. The SRS may detect resistance, which could lead to warning lights … - 51-1205 Aug 5, 2020 · Service Bulletin/Repair Instructions
Per the TSB received by Lippert Components, Inc.: This document outlines the inspection (and correction) of Thule Regal Awnings to determine if there is too much gap between the roll tube and end plates, which could cause the fabric to extend over the edge … - CV1-4 Apr 13, 2020 · Service Bulletin/Repair Instructions
Provide an update that would prevent possible message corruption that could take place on the RVC network.
Source: NHTSA manufacturer communications files.