By year
Owner complaints and recall campaigns about Collins vehicles
Owner complaints filed with NHTSA, 2015 to 2026. 2026 runs through October.
Source: NHTSA ODI complaints and recalls files. Complaints are not verified by NHTSA.
Make
Collins
The complete NHTSA record for Collins vehicles: owner complaints, recall campaigns, defect investigations and manufacturer communications, for every model and model year on file.
Most Collins recalls are filed by Collins Bus, part of Collins.
Owner complaints in the last five years00 on file in all, across 30 models
Recall campaigns101 in five years
Severity indexNoneCrash, fire, injury or death per 100 complaints
Investigations03 service bulletins
Components
Owner complaints by component
Share of all owner complaints on file, by component.
No campaigns match these filters.Reset filters
Source: NHTSA ODI.
Models
The School BUS has the most complaints of any Collins model
Every Collins model with complaints or recalls on file, by complaints. Counts are not rates: NHTSA publishes no sales volumes.
| Model | Model years | Complaints | Severity index | Recalls | Investigations |
|---|---|---|---|---|---|
| School BUS | 2015 to 2018 | 0 | None | 8 | 0 |
| TH400 | 2015 to 2019 | 0 | None | 8 | 0 |
| DE516 | 2015 to 2019 | 0 | None | 7 | 0 |
| DH | 2015 to 2020 | 0 | None | 7 | 0 |
| DH500 | 2015 to 2019 | 0 | None | 7 | 0 |
| SH | 2015 to 2020 | 0 | None | 7 | 0 |
| TH | 2015 to 2020 | 0 | None | 7 | 0 |
| DE | 2015 to 2020 | 0 | None | 6 | 0 |
| DE416 | 2015 to 2019 | 0 | None | 6 | 0 |
| DE500 | 2015 to 2019 | 0 | None | 6 | 0 |
| DH400 | 2015 to 2019 | 0 | None | 6 | 0 |
| DH516 | 2015 to 2019 | 0 | None | 6 | 0 |
| SH400 | 2015 to 2019 | 0 | None | 6 | 0 |
| SL | 2015 to 2020 | 0 | None | 6 | 0 |
| TL | 2015 to 2020 | 0 | None | 6 | 0 |
| SH416 | 2015 to 2019 | 0 | None | 5 | 0 |
| DE416WR | 2015 to 2016 | 0 | None | 3 | 0 |
| DH416WR | 2015 to 2016 | 0 | None | 3 | 0 |
| TL400 | 2015 to 2019 | 0 | None | 3 | 0 |
| DE516WR | 2015 | 0 | None | 2 | 0 |
| DH416 | 2015 to 2016 | 0 | None | 2 | 0 |
| DH516WR | 2015 to 2016 | 0 | None | 2 | 0 |
| TH408 | 2018 to 2019 | 0 | None | 2 | 0 |
| TL408 | 2018 to 2019 | 0 | None | 2 | 0 |
| P24 | 2018 | 0 | None | 1 | 0 |
| SH40 | 2015 | 0 | None | 1 | 0 |
| SL400 | 2015 | 0 | None | 1 | 0 |
| SL408 | 2015 | 0 | None | 1 | 0 |
| T22 | 2018 | 0 | None | 1 | 0 |
| T24 | 2018 | 0 | None | 1 | 0 |
Source: NHTSA ODI. Recall counts add campaigns across model years, so a campaign covering three years counts three times.
Latest recalls
Recent campaigns listing a Collins product
- 22V-699 Sep 19, 2022
Emergency exit label may be placed in the incorrect location and the lettering height may not be high enough
Equipment · 3,514 vehicles - 19V-749 Oct 18, 2019
School buses may have been manufactured without a rear backup camera
Back-over prevention · 24 vehicles - 19V-211 Mar 19, 2019
In a hard braking situation or vehicle crash event, the barrier may not properly restrain an unbelted seat occupant
Seats · 3,787 vehicles - 18V-924 Dec 21, 2018
Bolts that connect the legs to the passenger seats may not have been properly tightened
Seats · 199 vehicles - 18V-696 Oct 5, 2018
Foam in the knee impact area of the lower seat back may not absorb enough impact in the event of a crash
Seats · 1,705 vehicles - 18V-584 Sep 4, 2018
Wheelchair lift positioning input cam may fail while the lift is in use, allowing the platform to travel higher than the vehicle floor height
Adaptive equipment · 59 vehicles - 16V-310 May 17, 2016
These vehicles are equipped with seats that may separate from the base frame due to bolt failure
Seats · 4 vehicles - 16V-031 Jan 22, 2016
Affected stop arms have a reflective decal that may peel loose from the stop arm
Other or unknown · 867 vehicles - 15V-732 Nov 5, 2015
Affected lifts are equipped with folding link arms that may have pivot holes that are too big, allowing the bearings to move out of position
Adaptive equipment · 2,980 vehicles - 15V-307 May 26, 2015
Affected vehicles have seat bottoms whose foam core may not meet the flammability requirements of Federal Motor Vehicle Safety Standard (FMVSS)…
Seats · 13 vehicles
Source: NHTSA ODI recalls file.