By year
Owner complaints about Custom Fire vehicles peaked at 1 in 2024
Owner complaints filed with NHTSA, 2019 to 2026. 2026 runs through October.
Source: NHTSA ODI complaints and recalls files. Complaints are not verified by NHTSA.
Make
Custom Fire
The complete NHTSA record for Custom Fire vehicles: owner complaints, recall campaigns, defect investigations and manufacturer communications, for every model and model year on file.
Most Custom Fire recalls are filed by Custom Fire Apparatus, part of Custom Fire.
Owner complaints in the last five years11 on file in all, across 9 models
Recall campaigns93 in five years
Severity index0.0Crash, fire, injury or death per 100 complaints
Investigations02 service bulletins
Components
Owner complaints by component
Share of all owner complaints on file, by component.
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Source: NHTSA ODI.
Models
The Freightliner M2 has the most complaints of any Custom Fire model
Every Custom Fire model with complaints or recalls on file, by complaints. Counts are not rates: NHTSA publishes no sales volumes.
| Model | Model years | Complaints | Severity index | Recalls | Investigations |
|---|---|---|---|---|---|
| Freightliner M2 | 2017 to 2021 | 1 | 0.0 | 5 | 0 |
| Spartan Gladiator | 2009 to 2022 | 0 | None | 23 | 0 |
| Spartan Metrostar | 2009 to 2022 | 0 | None | 23 | 0 |
| Pumper Rescue Tanker | 2002 to 2019 | 0 | None | 18 | 0 |
| Peterbilt 348 | 2017 to 2021 | 0 | None | 6 | 0 |
| Kenworth T370 | 2017 to 2021 | 0 | None | 5 | 0 |
| Kenworth T880 | 2017 to 2021 | 0 | None | 5 | 0 |
| Spartan Metrostar RT | 2021 to 2023 | 0 | None | 3 | 0 |
| Side Mount Pumper | 2017 | 0 | None | 1 | 0 |
Source: NHTSA ODI. Recall counts add campaigns across model years, so a campaign covering three years counts three times.
Latest recalls
Recent campaigns listing a Custom Fire product
- 23V-316 May 4, 2023
After the fire truck is reversed, the transmission control module (TCM) may fail to achieve the 4th gear transmission lockup needed to initiate…
Powertrain · 2 vehicles - 22V-461 Jun 28, 2022
Dana D-series axle steering arm fasteners that attach the steering arm to the steering knuckle may fail
Steering · 1 vehicles - 22V-316 May 9, 2022
Rear axle drive pinion may fracture
Powertrain · 5 vehicles - 21V-628 Aug 10, 2021
Fire water pump solenoid may corrode internally, causing a loss of power to the pump control module
Electrical system · 12 vehicles - 21V-630 Aug 9, 2021
Sealing washer may not seat correctly in the pilot boreholes, allowing the high pressure fuel rail assembly to leak
Fuel system · 48 vehicles - 21V-620 Aug 6, 2021
Sealing washer may not seat correctly in the pilot boreholes, allowing the high-pressure fuel rail assembly to leak
Fuel system · 9 vehicles - 21V-618 Aug 6, 2021
Pressure may build in the power steering pump and break the shaft seal, resulting in a loss of power steering assist
Steering · 8 vehicles - 20V-111 Feb 26, 2020
Foam pump system can overheat and fail, causing fire fighting foam chemical to be unavailable to fight a fire
Equipment · 1 vehicles - 19V-764 Oct 25, 2019
Service brake air reservoir system may not be pressure protected where the control line for the automatic tire chain system is connected
Brakes · 57 vehicles
Source: NHTSA ODI recalls file.