AutoStatsIQ
Data through Oct 2026
Model year

2020 Custom Fire Freightliner M2

Truck, diesel, 4x2, built in Mexico. Owner complaints on file from May 3, 2024 to May 3, 2024.

Recalls (1)Complaints (1)Investigations (0)Bulletins (2)
Recall campaigns covering this model year19 vehicles or units across those campaigns
Owner complaints1Close to the median 2020 truck
Severity index0.02020 trucks average 3.5
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2020 Custom Fire Freightliner M2 peaked in 2024, with 1 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

00.250.50.7512024120252026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

Complaints by component

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

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Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

One recall campaign covers the 2020 Custom Fire Freightliner M2

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2020 Custom Fire Freightliner M2
CampaignFiledSubjectComponentVehiclesRemedy
21V-620Aug 6, 2021Sealing washer may not seat correctly in the pilot boreholes, allowing the high-pressure fuel rail assembly to leakFuel system9Part replacement
Source: NHTSA ODI recalls file.
Look up a VIN at NHTSA
Owner complaints

What owners reported about the 2020 Custom Fire Freightliner M2

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

1 complaint on file, page 1 of 1.

  1. Filed May 3, 2024Failure Apr 22, 2024Cincinnti, OHUnknown or other

    The DEF header failed on this truck and it causes the vehicle to be disabled. The DEF header is an emissions part. PART NUMBER 04-31354-004 HEADER-SSI,CONC,6 BOLT,CMNS

    NHTSA complaint 11586745
Source: NHTSA ODI complaints file.
Investigations

NHTSA has not opened an investigation on this model year

Source: NHTSA ODI investigations file.
All investigations
Service bulletins

2 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

  • FSB.0017 Ver. 2. May 26, 2022 · Service Bulletin/Repair Instructions
    This document corrects: 1) SMP 96 FMI 3 to SPN 96 FMI 4, and 2) typo for SPN 4241 FMI 10 description to "Bank 2 Sensor 1."
  • FSB.0017 May 25, 2022 · Service Bulletin/Repair Instructions
    This document provides instructions for the reflashing of OEM engine control modules to address an inoperative fuel gauge and/or illuminated check engine light. These issues do not affect vehicle performance.
Source: NHTSA manufacturer communications files.
About service bulletins