Model year

2004 Fleetwood Bounder

Other, diesel, 4x2, built in United States. Owner complaints on file from Nov 5, 2003 to Dec 29, 2010.

Recall campaigns covering this model year10324k vehicles or units across those campaigns
Owner complaints289.3 times the median 2004 other
Severity index3.62004 others average 7.3
First 24 months4Complaints in its first two years
Complaints over time

Complaints about the 2004 Fleetwood Bounder peaked in 2010, with 10 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

02.557.51020032005200720091020112013201520172019202120232026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

39% of complaints about the 2004 Fleetwood Bounder name visibility and wipers

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Visibility and wipers
11
Brakes
10
Structure
2
Engine and cooling
1
Equipment
1
Lighting
1
Steering
1
Suspension
1
Tires
1
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

10 recall campaigns cover the 2004 Fleetwood Bounder

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2004 Fleetwood Bounder
CampaignFiledSubjectComponentVehiclesRemedy
09V-198Jun 2, 2009When combined with occasional or seasonal vehicle operation may experience calipers sticking in the applied positionBrakes509Part replacement
08V-320Jul 15, 2008Refrigerator may have a defect in the boiler tubeEquipment70,101Repair or modification
07V-120Mar 19, 2007Certain motor homes and travel trailers equipped with a two-door refrigerator, manufactured by the dometic corporation, may have a defect in the…Equipment167,096Repair or modification
06V-388Oct 4, 2006On certain motor homes built on workhorse chassis and equipped with general motors 8.1l v8 engines, improper hardening during the heat treatment…Engine and cooling7,858Part replacement
06V-115Apr 12, 2006Certain motor homes built on workhorse chassis and equipped with actia corporate instrument clusters fail to comply with the requirements of…Electrical system7,205Software update
04V-454Sep 27, 2004Certain motorhomes do not have brake lights that illuminate considerably brighter than the running or turn signal lamps if all are on at the same timeLighting18Repair or modification
04V-352Jul 20, 2004Certain motor homes equipped with draw tite hitch receivers may be missing one or more welds between the hitch receiver box and the bottom support…Trailer hitches8,969Part replacement
04V-087Feb 18, 2004On certain motor homes equipped with polar mach and polar cub air conditioners, the solar panel rubber well nuts could fracture the plastic shroud…Equipment735Not stated
03V-452Nov 4, 2003On certain travel trailers equipped with samsung microwave ovens, these ovens were produced with a defective panelEquipment60,877Part replacement
03V-344Sep 16, 2003On certain motorhomes built on workhorse chassis, the hydraulic hose operating the leveling jack system was routed so it places the hose too close…Equipment1,100Part replacement
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2004 Fleetwood Bounder

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

28 complaints on file, page 1 of 2.

  1. Filed Dec 29, 2010Failure Nov 6, 200725,000 milesWindsor, CAVisibility

    TL*THE CONTACT OWNS A 2004 FLEETWOOD BOUNDER 35E RV EQUIPPED WITH A WORKHORSE W22 CHASSIS. THE CONTACT STATED THAT THE FRONT WINDOWS ON THE DRIVER AND PASSENGER SIDE FOG UP AND HE WAS UNABLE TO SEE. A WINDOW REPAIR SHOP REPAIRED THE VEHICLE. THE CONTACT WAS INFORMED THAT THE DUAL PANE HAD LOST ITS SEAL WHICH CAUSED THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 36,000. UPDATED 2/23/11 *CN

    NHTSA complaint 10373290
  2. Filed Dec 9, 2010Failure Jun 1, 2010Livingston, TXVisibility

    THE DRIVER SIDE WINDOW, PASSENGER SIDE WINDOW, AND THE WINDOW BEHIND THE PASSENGER SEAT ARE FOGGING BETWEEN THE PANES OF GLASS.

    NHTSA complaint 10370194
  3. Filed Dec 9, 2010Failure Aug 1, 201036,000 milesUniversity Place, WAVisibility

    TL* THE CONTACT OWNS A 2004 FLEETWOOD BOUNDER RV. THE CONTACT STATED THE PASSENGER AND DRIVER SIDE WINDOW, AS WELL AS THE REAR BEDROOM WINDOW ARE FOGGY AND IT WAS VERY DIFFICULT TO SEE OUT THE WINDOWS. THE WINDOWS HAD NOT BEEN REPLACED. THE FAILURE MILEAGE WAS 36,000 AND THE CURRENT MILEAGE IS 39,835 UPDATED 03/08/11

    NHTSA complaint 10369797
  4. Filed Dec 9, 2010Failure Dec 5, 200725,000 milesBlairsville, GAVisibility

    2004 FLEETWOOD BONDER DIESEL PUSHER 8 FIXED WINDOWS FOGGING WORST IS DRIVER SIDE I HAVE TROUBLE SEEING REAR VIEW MIRROR. *TR

    NHTSA complaint 10369722
  5. Filed Nov 30, 2010Failure Jan 1, 200615,000 milesValencia, CAVisibility

    SEVERAL WINDOWS IN OUR MOTORHOME ARE FOGGING BETWEEN THE DOUBLE PANE GLASS. THIS STARTED TO APPEAR APPROX. 4 YRS. AGO. THE DRIVERS SIDE AND PASSENGER SIDE WINDOWS HAVE BECOME SO CLOUDY THAT WHEN THE SUN REFLECTS ON THOSE WINDOWS IT IS BECOMING VERY DIFFICULT TO SEE THE SIDE MIRRORS MAKING LANE CHANGES VERY HAZARDOUS TO COMPLETE. FLEETWOOD HAS POLITELY SAID SORRY AND INFORMED ME THAT IT WILL COST APPROX. $1000 TO CORRECT THE PROBLEM. I KNOW OF MANY FLEETWOOD MOTORHOMES THAT HAVE THIS SAME PROBLEM AND I REFER YOU TO THE DEC. 2010 ISSUE OF BOUNDER SOUNDER(ARTICLE----FOGGY, BUT NOT THE WEATHER) THE OFFICIAL PUBLICATION OF BOUNDERS UNITED (A NATIONAL ASSOC. OF BOUNDER MOTORHOME OWNERS). I HAVE A COPY OF MY CORRESPONDENCE WITH FLEETWOOD. THANK YOU FOR YOUR ASSIST IN THIS MATTER............ *TR

    NHTSA complaint 10368322
  6. Filed Sep 25, 2010Failure Jun 18, 20094,000 milesGreenfield, MAService brakes, Hydraulic

    INADVERTENT BRAKE APPLICATION CAUSING EXCESSIVE HEAT AND DAMAGE TO FRONT BRAKE PARTS. TOOK RIG TO LOCAL SERVICE CENTER WHERE THE DAMAGE WAS DISCOVERED AND REPAIRED. WE HAD NOT RECEIVED ANY RECALL NOTICE FROM WORKHORSE SO PAID FOR REPAIR IN FULL. AFTER INITIAL RECALL NOTICE WAS RECEIVED, CONTACTED WORKHORSE BUT CLAIM WAS DENIED BECAUSE IT DIDN'T FALL IN THEIR SPECIFIC TIME FRAME. *TR

    NHTSA complaint 10357478
  7. Filed Jun 23, 2010Failure May 25, 2010Decatur, ILRecreational vehicle/trailer, Equipment

    2004 FLEETWOOD BOUNDER 34 F. CONSUMER REQUESTS REIMBURSEMENT FOR REFRIGERATOR FAILURE ISSUES*TGW THE CONSUMER STATED THE NORCOLD REFRIGERATOR STOPPED COOLING AND ALL OF THE REFRIGERANT LEAKED OUT DUE TO FATIGUE FAILURE.. THE CONSUMER WAS INFORMED HIS RV WAS NOT COVERED BY THE NORCOLD RECALL, BECAUSE HIS MODEL WAS NOT ON THE LIST. *JB

    NHTSA complaint 10340055
  8. Filed May 20, 2010Failure May 13, 200926,000 milesHockessin, DEService brakes, Air

    TL* THE CONTACT OWNS A 2004 FLEETWOOD BOUNDER RV. THE CONTACT STATED THAT WHEN APPLYING THE BRAKES, THE BRAKE PEDAL WOULD INTERMITTENTLY FALL INTO THE FLOORBOARD AND WOULD EXHIBIT RESISTANCE TO BRAKING PRESSURES. THIS CAUSED AN UNUSUAL INCREASE IN STOPPING DISTANCE. THE CONTACT RECEIVED NOTIFICATION OF RECALL CAMPAIGN ID NUMBER 09V198000 (SERVICE BRAKES, AIR) AND CONTACTED THE MANUFACTURER WHERE HE WAS ADVISED THEY WERE WORKING ON OBTAINING PARTS TO MAKE THE NECESSARY REPAIRS. AN APPOINTMENT WAS SCHEDULED FOR REPAIRS OCTOBER, 2009. THE MANUFACTURER ADVISED THAT THE PARTS WERE STILL NOT AVAILABLE AS OF OCTOBER, 2009. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 26,000.

    NHTSA complaint 10331441
  9. Filed May 18, 2010Failure May 12, 201022,000 milesST. Peters, MOService brakes, Hydraulic

    2004 FLEETWOOD BOUNDER BUILT ON A WORKHORSE CHASSIS. BOTH REAR BRAKES FAILED AND LOST BRAKE PEDAL. THIS UNIT HAS BEEN ON THE RECALL LIST FOR A WHILE BUT THE REPLACEMENT PART ARE NOT IN THE SYSTEM YET. THIS IS A 22,000 LB MOTOR HOME. *TR

    NHTSA complaint 10331050
  10. Filed Apr 12, 2010Failure Apr 4, 201025,000 milesST Augustine, FLService brakes, Air

    TL*THE CONTACT OWNS A 2004 FLEETWOOD BOUNDER. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH AND THE BRAKES LOCKED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED FOR THE MALFUNCTION. THE FAILURE AND CURRENT MILEAGES WERE 25,000. THE VIN NUMBER WAS NOT AVAILABLE.

    NHTSA complaint 10325023
  11. Filed Dec 30, 2009Failure Dec 24, 200929,770 milesNewark, CAVisibility

    THE DRIVER AND PASSENGER WINDOWS ON MY 2004 FLEETWOOD BOUNDER ARE FOGGING ON THE INSIDE OF THE DUAL PANE WINDOW. THIS MAKES IT HARD TO SEE YOUR SIDE MIRRORS AND VEHICLES ON YOUR SIDE. I HAVE ANOTHER WINDOW THAT IS ALSO FOGGING. *TR

    NHTSA complaint 10297603
  12. Filed Oct 21, 2009Failure May 10, 20096,100 milesWilliamsburg, VAService brakes, Hydraulic

    BRAKE CALIPER SEIZED ON MY 2004 BOUNDER MOTORHOME WITH WORKHORSE CHASSIS. THE DRAGGING BRAKE ON RIGHT REAR BECAME HOT ENOUGH TO CAUSE THE BRAKE FLUID TO BOIL WHICH CAUSED THE BRAKE SYSTEM TO FAIL TO THE POINT OF THE BRAKE PEDAL GOING ALL THE WAY TO THE FLOOR BEFORE ANY TYPE OF BRAKING OCCURRED. VEHICLE WAS TOWED TO A WORKHORSE DEALER WHERE IT WAS INSPECTED AND CONFIRMED THAT THE INCIDENT HAD OCCURRED. EVENTUALLY THE CALIPER RELEASED AND THE BRAKES SEEMED TO BE IN WORKING ORDER. NOTHING WAS FIXED NOR DONE AND AFTER SEVERAL MONTHS THE VEHICLE WAS REMOVED FORM THE DEALER AND HAS BEEN IN STORAGE. THE BRAKES FAILED FOR NO REASON AND NOTHING HAS BEEN DONE TO FIX THEM OR PREVENT RECURRENCE. *TR

    NHTSA complaint 10289229
  13. Filed Sep 18, 2009Failure Sep 6, 200923,446 milesCrossville, TNService brakes, Hydraulic

    FRONT RIGHT & REAR LEFT BRAKE CALIPERS LOCKED UP ON OUR 2004 W-22 WORKHORSE CHASSIS. BURNED OUT ABS LEFT. REAR SENSOR. WAITED UNTIL BRAKES COOLED, MANAGED TO DRIVE HOME. FIRST TIME THIS OCCURED. MILEAGE 23,446.4 MILES. CHECKED AT LOCAL W/H DEALER, INFORMED THAT WOULD HAVE TO WAIT UNTIL NEW REPLACEMENT PARTS WHERE AVAILABLE IN OCT./NOV./DEC.. THEY SUGGESTED NOT TO DRIVE UNIT WITH PRESENT BRAKE SYSTEM AS WAS UNSAFE.

    NHTSA complaint 10284568
  14. Filed Sep 10, 2009Failure Aug 26, 200922,800 milesSuttons BAY, MIVisibility

    TL*- THE CONTACT OWNS A 2004 FLEET WOOD BOUNDER. THE MANUFACTURER OF THE GLASS IS SE-GI PRODUCTS INC. THE CONTACT STATED THAT THE DRIVERS SIDE WINDOWS ARE NOT CLEAR, WHICH IMPAIRS HIS VISIBILITY. A REDUCTION IN VISIBILITY INCREASES THE RISK OF VEHICLE CRASH. HE IS IN THE PROCESS OF REPLACING THE WINDOWS AT AN EXPENSE OF 300.00. HE CONTACTED THE MANUFACTURER AND A REPRESENTATIVE STATED THAT BECAUSE THE WARRANTY WAS EXPIRED, THEY WOULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE MILEAGE WAS 22,800. THE CURRENT MILEAGE IS 24,300.

    NHTSA complaint 10283544
  15. Filed Apr 9, 2009Failure Feb 1, 200725,000 milesPort Charlotte, FLVisibility

    2004 BOUNDER COACH PURCHASED NEW IN AUG/SEPT 2003. I (2ND OWNER) PURCHASED COACH IN DEC 2006. COACH PUT DIRECTLY INTO STORAGE UNTIL FEB 2007, WHEN I DISCOVERED THE DRIVERS SIDE WINDOW AND THE L/R WINDOW WERE FOGGED. THOUGHT IT WAS FILM FROM BEING STORED. IT WAS NOT AFTER INSPECTION. WINDOWS HAVE COMPLETELY LOST THEIR SEAL. CAN NOT SEE OUT OF DRIVERS WINDOW WHEN IT RAINS OR WHEN SUN IS SHINING ON THEM. UPON CLOSER INSPECTION FOUND THAT ALL THE WINDOWS ( 11 ) HAVE SOME DEGREE OF FOGGING. I CONTACTED FLEETWOOD WHO SAID THEY COULD DO NOTHING AND TOLD ME TO CONTACT SE-GI PRODUCTS IN CALIFORNIA. I DID AND THEY SAID TO SEND THEM PICTURES AND A DESCRIPTION OF PROBLEM. THEY CALLED ME AFTER RECEIVING THEM AND SAID THE COACH WAS OUT OF THE 3-YEAR WARRANTY AND THEY COULD NOT DO ANYTHING. I CALLED FLEETWOOD AGAIN THEY SAID "THINGS HAVE CHANGED IN THE PAST MONTH OR SO AND SHE WOULD CALL SEGI AND SEE WHAT SHE COULD DO. SHE TOLD ME SHE JUST HAD ANOTHER COACH IN THE PAST FEW WEEKS WITH ALMOST THE IDENTICAL PROBLEM AND RECEIVED HELP FOR THEM". 4 DAYS LATER SHE CALLED ME BACK AND SAID "SE-GI IS UNWILLING TO DO ANYTHING, NOT EVEN SELL ME WINDOWS AT COST!" "SORRY" I EMAILED HER AND TOLD HER THIS WAS UN-ACCEPTABLE. FLEETWOOD TOLD ME THE ORIGINAL OWNER CONTACTED THEM IN SEPT. 2006 ABOUT THE WINDOWS, BUT FLEETWOOD TOLD THEM THERE WAS NOT RECALL AT THAT TIME. (I WAS NOT AWARE OF THIS, UNTIL FLEETWOOD TOLD ME WHEN I CALLED THEM) THIS CALL BY THE ORIGINAL OWNER WAS WITHIN A MONTH OF THE WARRANTY EXPIRING. MY CALL WAS 6 MONTHS AFTER THE 3 YEAR (SO CALLED WARRANTY). I COULD POSSIBLY SEE FLEETWOOD/SE-GI NOT WARRANTING 1 OR 2 WINDOWS, BUT ALL 11 WINDOWS. THIS IS DEFINITELY A SERIOUS DEFECT. I CAN NOT DRIVE THE COACH UNTIL AT LEAST THE DRIVERS WINDOW IS REPLACED. VERY SERIOUS SAFETY ISSUE. THANK YOU *TR

    NHTSA complaint 10264861
  16. Filed Oct 28, 2008Failure Oct 26, 20085,000 milesOrange City, FLService brakes, Hydraulic

    MULTIPLE BRAKE ISSUES ON 2004 RV WITH CHEVY WORKHORSE CHASSIS - OVERHEATING DISC BRAKE CALIPERS AND POOR PERFORMANCE. RV HAS LESS THAN 10,000 MILES ON IT AT THIS TIME AND WE HAVE BEEN STRANDED ON THE SIDE OF THE ROAD WITH THE SAME OR SIMILAR BRAKE ISSUE FOUR TIMES IN THE PAST 8-10 MONTHS. THE AUTHORIZED WORKHORSE DEALER COULDN'T IDENTIFY THE PROBLEM SO JUST TRIED DIFFERENT THINGS TO TRY TO FIX IT. THE BRAKE LINES WERE BLED, CALIPERS WERE REPLACED THE LAST TIME AND THERE IS AN ABS ISSUE THIS TIME. *TR

    NHTSA complaint 10246898
  17. Filed Aug 30, 2008Failure Aug 30, 200810,000 milesColora, MDService brakes, Hydraulic

    LEFT FRONT BRAKE LOCKED UP AND CAUSED A BRAKE SYSTEM FAILURE. THIS OCCURRED AFTER BRAKE WERE USED IN STOP AND GO DRIVING. SAME THING HAPPENED LAST YEAR WITH RIGHT FRONT BRAKE UNDER SAME CONDITIONS. *TR

    NHTSA complaint 10240346
  18. Filed Aug 13, 2008Failure Jul 10, 20078,000 milesVancuver, WAService brakes, Air

    TL*THE CONTACT OWNS A 2004 FLEETWOOD BOUNDER. WHILE DRIVING BETWEEN 30-45 MPH, THE BRAKE SHOES RUBBED AGAINST THE ROTORS. THEY DO NOT RELEASE PROPERLY AND CONTINUE TO TIGHTEN, CAUSING THE VEHICLE TO VEER UNEXPECTEDLY TO THE LEFT OR RIGHT. THE CONTACT CALLED THE MANUFACTURER AND WAS NOTIFIED OF A CLASS ACTION SUIT FOR THE SAME ISSUE REGARDING THE DESIGN, WHICH IS A VERY COMMON FAILURE. THE MANUFACTURER STATED THAT THEY WOULD NEED TO REPLACE THE ENTIRE BRAKING SYSTEM WITH CALIPERS AND ROTORS IN ORDER TO REPAIR THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 8,000.

    NHTSA complaint 10238031
  19. Filed Aug 1, 2008Failure Jul 25, 200817,203 milesSurfside Beach, SCService brakes, Hydraulic

    MY WIFE AND I LEFT OUR HOME IN SURFSIDE BEACH, SC FOR A WEEKEND OF NC CAMPING. WE PASSED THROUGH CONWAY, SC ON HWY 501. MY WIFE ASKED IF I LEFT THE EMERGENCY BRAKE ON, BECAUSE THERE CAME A SMELL OF OVERHEATED BRAKES. MY BRAKE WAS OFF, AND WE THOUGHT THE SMELL WAS COMING FROM TRAFFIC AHEAD OF US. THE SMELL GOT STRONGER, THE TRANSMISSION WAS NOT SHIFTING INTO OVERDRIVE AND I ALSO NOTICED A DECREASE IN FUEL ECONOMY (ON BOARD MPG COMPUTER). WE WERE DOING ABOUT 55 MPH. AS I PULLED INTO A GAS STATION IN AYNOR, SC TO CHECK THINGS I DISCOVERED I HAD NO BRAKES (PEDAL WENT TO THE FLOOR). I PUMPED THE BRAKES AND MANAGED TO PULL IN; WE COULD FEEL HEAT COMING OFF THE REAR WHEELS (AND SMELL) WHEN WE WALKED AROUND THE COACH. THE ABS MALFUNCTION LIGHT WAS ALSO ILLUMINATED. OUR RV IS A 2004 36 FT. BOUNDER ON A W22 WORKHORSE CHASSIS. THE RV WAS BUILT IN JULY, 2003 (07/03), AND HAS LESS THAN 20,000 MILES ON IT. I CALLED WORKHORSE AND ASKED FOR THE CLOSEST SERVICE CENTER. I WAS GIVEN THE NAME OF A MYRTLE BEACH, SC CENTER, SO I CALLED THEM TO ARRANGE A TOW. THE TOW TRUCK OPERATOR DID NOT WANT TO TOW MY RV FROM AYNOR TO MYRTLE BEACH WITH A REAR BRAKE PROBLEM. I PAID $1303.29 FOR PARTS (2 REAR CALIPERS, 2 ROTORS, BRAKES , 2 ABS SENSORS AND 2 AXLE SEALS) WHICH I PURCHASED FROM THE MYRTLE BEACH WORKHORSE CENTER AND CARRIED TO THE AYNOR SERVICE STATION WHERE I PAID $506.26 FOR THEM TO INSTALL THE NEW PARTS. NOTE: THE RIGHT REAR ABS SENSOR MELTED OUT OF THE REAR WHEEL ON THE PASSENGER SIDE. I HAVE THE OLD PARTS. *TR

    NHTSA complaint 10236678
  20. Filed Jun 17, 2008Failure May 27, 200818,000 milesRussellville, AREngine

    TL*THE CONTACT OWNS A 2004 FLEETWOOD BOUNDER. WHILE DRIVING AT ANY SPEED, THE VEHICLE WILL SUDDENLY SHUT OFF. WHEN THE FAILURE OCCURS AND THE ACCELERATOR PEDAL IS DEPRESSED, THE VEHICLE WILL RESTART WHILE STILL IN MOTION. THE FAILURE OCCURS INTERMITTENTLY. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT MILEAGE WAS 21,500 AND FAILURE MILEAGE WAS 18,000. UPDATED 07/15/08 *BF THE CRANKSHAFT POSITION SENSOR WAS REPALCED. UPDATED 07/15/08

    NHTSA complaint 10231274
Source: NHTSA ODI complaints file.
Investigations

1 NHTSA investigation on file

  • PE06005 Preliminary evaluation, Equipment
    INADVERTENT SLIDE-OUT EXTENSION MOVEMENT
    Opened Jan 20, 2006, closed May 2, 2006
Source: NHTSA ODI investigations file.
Service bulletins

1 manufacturer communication cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

  • 0251 Dec 1, 2004 · Service Bulletin/Repair Instructions
    AIR INTAKE BAFFLE PROCEDURE/INSTALLATION WHICH MAY BE SUSCEPTIBLE TO STALLING OR SPUTTERING DURING HEAVY RAINS OR WHEN WATER IS SPRAYED DIRECTLY AT THE FRONT END. THE CHECK ENGINE LIGHT MAY ILLUMINATE ALSO. VARIOUS MODELS INCLUDING FLEETWOOD 2005 BOUNDER…
Source: NHTSA manufacturer communications files.