2018 Ford C-Max

10 complaints on file, page 1 of 1.

1. Filed Nov 6, 2023Failure Nov 6, 2023Kansas City, KSAir bagsCrash

   I recently rear ended a car and the front of the vechical was damaged. The air bag censor was destroyed, however the airbags did not come out. This was on a 2018 Ford c-max. Many people pointed out this malfunction and how my life was put at risk.

   NHTSA complaint 11553864
2. Filed Sep 19, 2023Failure Sep 13, 2023Glendale, AZAir bagsCrash1 injured

   I totalled my car. The steering wheel airbag failed to inflate

   NHTSA complaint 11545455
3. Filed Aug 18, 2023Failure Aug 15, 2023Camarillo, CAPower train

   The contact owns a 2018 Ford C-MAX Hybrid. The contact stated that after coming to a complete stop at a red light, the vehicle inadvertently stalled and lost motive power. After restarting the vehicle, the vehicle seemed to return to normal functionality; however, the failure had since become a regular failure. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown.

   NHTSA complaint 11539404
4. Filed Mar 6, 2023Failure Jan 4, 2023Richmond, TXElectrical system, Steering

   Steering locks to the point that it can't turn. Happened while driving. Unknown cause. Warning light came on for driver to park. Issue unresolved and can no longer drive car.

   NHTSA complaint 11510405
5. Filed Sep 14, 2022Failure Sep 14, 2022Chardon, OHFuel/propulsion system

   Recently, there has been a whiff of gasoline around my garage but there is more than one vehicle in there so I didn't figure out what the culprit was for a while. After completely filling up my car 9/3/2022, I parked it in the attached garage and in minutes my whole house smelled like gasoline. So I immediately parked it outside and ventilated the house. I took the car to a local shop and they said yes there's a gas odor but they didn't want to touch the repair because it's a hybrid. So all this time later on 9/14/2022, the Ford dealership saw the car and stated that it requires immediate repair and park it outside while we wait for parts. My C-Max has always gotten regular normal maintenance like oil changes and brakes, it got new tires recently. There was one major repair Ford did when the car was assembled incorrectly at the back hatch hinge seal so water was pouring into the circuit board and the battery compartment which screwed up the electronics, and the touchscreen needed replaced, but that was over a year ago and the car has been ok since. It has never ever been wrecked beyond little dings like shopping carts. It makes absolutely zero sense that the car would require this major repair at 82830 miles, and it's going to cost me $2400 which blows my mind. And it's dangerous! Now it has the doom vibe of a Pinto. I am extremely concerned for other C-max owners.

   NHTSA complaint 11484528
6. Filed Aug 2, 2021Failure Jul 23, 202114,000 milesWinthrop, MABuckle assembly

   The contact owns a 2018 Ford C-MAX. The contact stated that the seat belt failed. The contact stated that while the driver’s side rear seat belt was fastened to the car seat, the seat belt tightened up independently on her grandchild’s chest. The contact’s grandchild was unable to breathe properly. The contact was unable to unfasten the seat from the clip. The contact had to cut the seat belt to be able to release the seat belt from her grandchild’s chest. The vehicle was taken to the dealer to be inspected. The contact was informed that the seat belt operated as designed. The seat belt was not repaired or replaced. The manufacturer was not notified of the failure. The failure mileage was 14,000.

   NHTSA complaint 11427457
7. Filed Feb 15, 2020Failure Feb 15, 202046,500 milesChardon, OHElectrical system, Unknown or other

   ELECTRICAL GREMLINS SINCE THE FIRST DAY. TOUCHSCREEN WENT ON AND OFF, PHONE DIDN'T CHARGE, DOOR HANDLES DON'T WORK, GARAGE DOOR OPENER FORGOT SETTINGS, PRESETS ON DASH WOULD BLINK OUT OF MEMORY. ULTIMATELY THE CAR DIDN'T EVEN START. BUT FOR ALL OF THESE PROBLEMS, SOMETIMES THEY WOULD WORK, SOMETIMES THEY WOULDN'T. ULTIMATELY GOT THE YELLOW WRENCH OF DEATH. BROUGHT IT IN REPEATEDLY AND THEY COULD NEVER REPRODUCE THE PROBLEM, UNTIL THE DAY IT WOULDN'T START AT ALL AND THE WRENCH WAS ON THE DASH. FINALLY DIAGNOSED OPEN SEAMS ON THE BACK HINGES TO THE HATCH. SEAMSEAL WAS MISSING ON BOTH HINGES. WATER WAS COMING INTO THE JUNCTION BOX WHICH WAS SOAKED. THE BATTERY WAS SITTING IN A POOL OF WATER. THESE PROBLEMS HAPPENED WHETHER IT WAS PARKED OR RUNNING.

   NHTSA complaint 11309434
8. Filed Feb 11, 2020Failure Jun 4, 2018Lambertville, MIVisibility/wiper

   THE RIGHT-HAND OUTSIDE REARVIEW MIRROR CONTAINS A SMALL INSET MIRROR INTENDED TO PROVIDE A DIFFERENT ANGLE OF VIEW SO AS TO GIVE THE DRIVER VISIBILITY OF VEHICLES ALONGSIDE OR IN THE "BLIND SPOT." IT IS SUPPOSED TO BE MOUNTED AT AN ANGLE RELATIVE TO THE PLANE OF THE MAIN MIRROR SIMILAR TO THE DRIVER SIDE MIRROR, BUT ON MY CAR IT IS MOUNTED IN THE SAME PLANE AS THE MAIN MIRROR SO THE VIEWS ARE IDENTICAL. FORD DEALER'S SERVICE MANAGER SAYS IT'S CORRECT, BUT EVERY OTHER FORD VEHICLE I HAVE SEEN HAS AN BLIND SIDE MIRROR THAT IS ANGLED. FORD'S CUSTOMER SERVICE CONSULTANTS REFUSE TO DISPUTE THE LOCAL DEALER'S OPINION. I BELIEVE THIS MIRROR WAS MANUFACTURED AND INSTALLED IN ERROR. FORD'S OWNER MANUALS FOR VARIOUS MODELS ALL DESCRIBE THE BLIND SPOT MIRRORS IDENTICALLY, BUT MY MIRROR DOES NOT CONFORM TO THOSE DESCRPTIONS. MORE CRITICALLY, IT DOESN'T PERFORM ITS INTENDED FUNCTION.

   NHTSA complaint 11308496
9. Filed May 1, 2019Failure Apr 2, 20199,500 milesHerndon, VASuspension

   2018 TITANIUM FORD C-MAX WITH RATTLING/CLUNKING NOISE EMANATING FROM VEHICLE UNDERCARRIAGE. VEHICLE PURCHASED NEW NOW HAS FAILING STRUT BRACES (WHICH ALSO FAILED ON OUR NEW 2017 C-MAX). BRACES ARE FAILING APPROXIMATELY EVERY 10,000 MILES AMONGST OUR TWO VEHICLES.

   NHTSA complaint 11204914
10. Filed Oct 13, 2018Failure Oct 6, 20183,000 milesHerndon, VASteering

    STEERING AT HIGHWAY SPEEDS IS UNSAFE AS VEHICLE WANDERS WITHIN LANE PURPORTEDLY DUE TO ELECTRIC-ASSIST POWER STEERING. SPEEDS ABOVE 40MPH, VEHICLE REQUIRES EXCESSIVE STEERING INPUT TO STAY WITHIN LANE.

    NHTSA complaint 11140092